Customer Success Agent Jobs in USA with Visa Sponsorship
Customer Success Agent roles are commonly sponsored under the H-1B visa, which requires a bachelor's degree in a related field such as business, communications, or information systems. Employers file an LCA and I-129 petition on your behalf, and the role must qualify as a specialty occupation. For detailed occupation requirements, see the O*NET profile.
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Must be local to Jacksonville, FL. The Agent, Customer Success will support FMC’s Call Center operations. The purpose of the role is to provide exceptional service to our customers, answering their queries, and resolving their issues. Provide energetic support and bring a positive attitude and willingness to learn. Ability to multitask and be comfortable in a fast-paced work environment. Top-notch communication skills, as you listen to, understand, engage with, and respond to customers - that includes over the phone, or via written communication like email or letter. Provide patience and politeness as you explain policies and procedures to customers, while always keeping a close eye on confidentiality and data security.
Essential Job Duties and Responsibilities include:
- Answering inbound and making outbound calls, responding to customer requests within set timeframes, and delivering an exceptional quality of service to every customer.
- Providing information and knowledgeable assistance by pulling up loan information and providing customers with the information they need quickly and accurately.
- Adhering to schedules, multitasking, meeting deadlines, and providing verbal and written responses to customers as required.
- Working as part of a dedicated team to explain policies and procedures to customers and find great solutions to their inquiries in a seamless and positive way.
- Build positive and pleasant relationships with our customers, whatever the circumstances, helping them feel secure and well-looked-after.
- Maintain regular and punctual attendance. Comply with all company policies and procedures.
- Performs other related duties as assigned.
Education and/or Experience:
High School Graduate/GED
0-1 Years related work experience preferred
Licensure, Certification, Requirements:
None required
Specialized Skills & Knowledge Requirements:
N/A
People Management Level:
This position is an individual contributor.
Workplace Conditions:
- Standing/Sitting/Walking: Occasionally: requires this activity up to 33% of the time.
- Kneeling/Crouching/Squatting/Bending: Occasionally: requires this activity up to 33% of the time.
- Reaching/Working Overhead: N/A: does not require this activity.
- Repetitive Hand Motion: Occasionally: requires this activity up to 33% of the time.
- Special Vision or Hearing Requirements: N/A: does not require this activity.
- Pushing/Pulling (up to 20 pounds): N/A: does not require this activity.
- Lifting/Carrying (up to 20 pounds): N/A: does not require this activity.
- Driving: N/A: does not require this activity.
Environmental Risks:
Exposure to hazardous materials, chemicals and/or fumes: N/A
Equal Employment Opportunity:
Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.
Americans with Disabilities Act:
Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.
Job Responsibilities:
The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.
Summary
Must be local to Jacksonville, FL. The Agent, Customer Success will support FMC’s Call Center operations. The purpose of the role is to provide exceptional service to our customers, answering their queries, and resolving their issues. Provide energetic support and bring a positive attitude and willingness to learn. Ability to multitask and be comfortable in a fast-paced work environment. Top-notch communication skills, as you listen to, understand, engage with, and respond to customers - that includes over the phone, or via written communication like email or letter. Provide patience and politeness as you explain policies and procedures to customers, while always keeping a close eye on confidentiality and data security.
Essential Job Duties and Responsibilities include:
- Answering inbound and making outbound calls, responding to customer requests within set timeframes, and delivering an exceptional quality of service to every customer.
- Providing information and knowledgeable assistance by pulling up loan information and providing customers with the information they need quickly and accurately.
- Adhering to schedules, multitasking, meeting deadlines, and providing verbal and written responses to customers as required.
- Working as part of a dedicated team to explain policies and procedures to customers and find great solutions to their inquiries in a seamless and positive way.
- Build positive and pleasant relationships with our customers, whatever the circumstances, helping them feel secure and well-looked-after.
- Maintain regular and punctual attendance. Comply with all company policies and procedures.
- Performs other related duties as assigned.
Education and/or Experience:
High School Graduate/GED
0-1 Years related work experience preferred
Licensure, Certification, Requirements:
None required
Specialized Skills & Knowledge Requirements:
N/A
People Management Level:
This position is an individual contributor.
Workplace Conditions:
- Standing/Sitting/Walking: Occasionally: requires this activity up to 33% of the time.
- Kneeling/Crouching/Squatting/Bending: Occasionally: requires this activity up to 33% of the time.
- Reaching/Working Overhead: N/A: does not require this activity.
- Repetitive Hand Motion: Occasionally: requires this activity up to 33% of the time.
- Special Vision or Hearing Requirements: N/A: does not require this activity.
- Pushing/Pulling (up to 20 pounds): N/A: does not require this activity.
- Lifting/Carrying (up to 20 pounds): N/A: does not require this activity.
- Driving: N/A: does not require this activity.
Environmental Risks:
Exposure to hazardous materials, chemicals and/or fumes: N/A
Equal Employment Opportunity:
Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.
Americans with Disabilities Act:
Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.
Job Responsibilities:
The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.
How to Get Visa Sponsorship in Customer Success Agent
Target SaaS and enterprise tech companies
Software companies are among the most active H-1B sponsors for customer success roles. They have established immigration programs, in-house legal teams, and are accustomed to the LCA and I-129 filing process, which reduces delays and complications for sponsored candidates.
Frame your degree as directly relevant
USCIS requires your degree to connect specifically to the role. A background in business administration, communications, information systems, or psychology strengthens your specialty occupation case. Highlight coursework or projects that map directly to customer success functions.
Clarify sponsorship early in the process
Bring up visa sponsorship before the final interview round. Ask whether the company has sponsored H-1B workers before and whether they work with an immigration attorney. Early clarity prevents wasted time on both sides and signals professionalism.
Emphasize technical product knowledge
Customer success roles at software companies often require understanding of APIs, integrations, or complex product workflows. Demonstrating technical fluency strengthens the specialty occupation argument for H-1B purposes and makes you a stronger candidate overall.
Consider companies with cap-exempt status
Universities, nonprofit research organizations, and certain affiliated entities are exempt from the H-1B annual cap and lottery. Customer success roles at these organizations can be filed any time of year, significantly reducing the uncertainty of the selection process.
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Get Access To All JobsFrequently Asked Questions
Does a Customer Success Agent role qualify as an H-1B specialty occupation?
It depends on how the role is defined and what degree the employer requires. Customer success positions at SaaS and enterprise software companies often qualify when the employer specifies a bachelor's degree in business, information systems, or a related field as a minimum requirement. Roles where any degree satisfies the requirement, regardless of field, face a harder specialty occupation argument. The job description and internal documentation the employer submits to USCIS matter significantly.
What visa options exist for Customer Success Agents beyond the H-1B?
Australian citizens can pursue the E-3 visa, which has no lottery and a much faster timeline than the H-1B. Canadian and Mexican nationals may qualify under the TN visa if the role maps to an eligible USMCA profession. The O-1A is another option for candidates with exceptional achievement in their field, though it sets a high evidentiary bar. Each pathway has different employer filing requirements, so confirm which your employer can support.
Do employers commonly sponsor Customer Success Agent roles?
Sponsorship is more common at mid-to-large SaaS, fintech, and enterprise technology companies than at small businesses or agencies. These organizations have existing immigration infrastructure and recurring hiring needs that make sponsorship cost-effective. Startups are less predictable. Migrate Mate filters job listings by sponsorship willingness, so you can focus your applications on employers who have indicated they will sponsor rather than guessing from job descriptions.
What degree do I need to get sponsored as a Customer Success Agent?
Most H-1B petitions for customer success roles require a bachelor's degree in business administration, communications, marketing, information systems, or psychology. Some employers also accept degrees in computer science when the role involves technical onboarding or implementation. If your degree is in an unrelated field, three years of directly relevant professional experience can substitute for one year of formal education, which may help bridge a gap under USCIS equivalency standards.
How long does H-1B sponsorship take for a Customer Success Agent?
Standard H-1B processing takes four to six months from petition filing to approval, with an October 1 start date for cap-subject petitions filed after the March lottery. Premium processing reduces the USCIS adjudication window to 15 business days for an additional fee paid by the employer or, in some cases, the applicant. If you are changing status from F-1 OPT, factor in the gap between your OPT expiration and October 1, which USCIS allows if the petition is filed on time.
What is the prevailing wage requirement for sponsored Customer Success Agent jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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