Customer Success Agent Jobs in USA with Visa Sponsorship
Customer Success Agent roles are commonly sponsored under the H-1B visa, which requires a bachelor's degree in a related field such as business, communications, or information systems. Employers file an LCA and I-129 petition on your behalf, and the role must qualify as a specialty occupation. For detailed occupation requirements, see the O*NET profile.
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Innovative Financial Group (IFG), a wholly owned Field Marketing Organization (FMO) and subsidiary of Humana, is looking for Customer Success Agents to join the Reliance Brokerage Customer Success Team working remote. Reliance Brokerage Customer Success Representatives are trusted partners who help customers navigate Medicare coverage across multiple carriers. In this role, you’ll support customers through education, guidance, and problem-solving—whether that means explaining plan benefits, resolving eligibility questions, or helping customers transition between plans. You’ll collaborate with sales agents, carrier partners, and internal support teams to deliver a positive, compliant, and customer-centered experience throughout the Medicare journey.
This position requires you to have a current and valid Health Insurance License in your current state of residence. You will not qualify for this position without an active Health Insurance License.
Key Role Functions
- Deliver a high level of professionalism, empathy, and compliance with every inbound and outbound customer interaction
- Actively listen to identify customer needs and provide clear guidance on available plans, benefits, resources, and services across multiple carriers, which may include enrolling customers into new plans when appropriate
- Clearly explain plan benefits, coverage details, claims-related questions, and carrier communications in a way that is easy to understand
- Ask thoughtful, compliant questions to uncover broader customer needs, including social or situational factors that may impact healthcare decisions
- Support customer retention and satisfaction by helping customers navigate complex Medicare decisions and resolve issues efficiently
- Partner with sales, service, and carrier teams to resolve issues related to enrollment, disenrollment, eligibility, and plan changes
- Provide feedback and insights to support continuous improvement, test-and-learn efforts, and proactive outreach initiatives
Use your skills to make an impact
Required Qualifications
- Active resident Health Insurance License for your state of residence (per state Department of Insurance requirements)
- 2+ years of experience working in a virtual or remote environment
- Ability to work flexible schedules, including overtime, nights, and weekends as business needs require
- 2+ years of professional experience navigating multiple computer systems, tools, and screens simultaneously
- 2+ years of Medicare customer service and/or Medicare sales experience
- Demonstrated ability to understand, explain, and compare Medicare plans and benefits across multiple carriers
- Proven ability to support Medicare-eligible and dual-eligible customers with empathy, clarity, and compliance
Preferred Qualifications
- Bilingual in English/Spanish a PLUS* (Must be able to speak, read and write in both languages without limitations or assistance. See Additional Information on testing)
- Call center or high-volume customer support experience
- Experience using Salesforce or similar CRM platforms
- Experience working in a brokerage or multi-carrier Medicare environment
- Proven ability to collaborate cross-functionally to resolve complex customer issues
- Prior success in Medicare sales, customer retention, or customer advocacy roles
- Bilingual or multilingual proficiency (ability to read, write, and speak fluently in languages other than English)
Additional Information
- Department Hours – Shift could fall between the business hours of 8:00 am to 8:00 pm EST. Hours are subject to change based on business needs and may include weekends during peak season
- Training Hours – Training will start day one of employment and run the first 6 weeks with a schedule of 10:30 am to 7:00 pm EST. Attendance is vital for success
- Language Proficiency Testing: Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
- At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
- Satellite, cellular and microwave connection can be used only if approved by leadership
- Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
- Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
- Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:
- Health benefits effective day 1
- Paid time off, holidays, volunteer time and jury duty pay
- Recognition pay
- 401(k) retirement savings plan with employer match
- Tuition assistance
- Scholarships for eligible dependents
- Parental and caregiver leave
- Employee charity matching program
- Network Resource Groups (NRGs)
- Career development opportunities
Our Hiring Process
As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called HireVue. HireVue Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.
If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.
If you have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.
Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$48,900 - $66,200 per year
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 06-26-2026
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Become a part of our caring community
Innovative Financial Group (IFG), a wholly owned Field Marketing Organization (FMO) and subsidiary of Humana, is looking for Customer Success Agents to join the Reliance Brokerage Customer Success Team working remote. Reliance Brokerage Customer Success Representatives are trusted partners who help customers navigate Medicare coverage across multiple carriers. In this role, you’ll support customers through education, guidance, and problem-solving—whether that means explaining plan benefits, resolving eligibility questions, or helping customers transition between plans. You’ll collaborate with sales agents, carrier partners, and internal support teams to deliver a positive, compliant, and customer-centered experience throughout the Medicare journey.
This position requires you to have a current and valid Health Insurance License in your current state of residence. You will not qualify for this position without an active Health Insurance License.
Key Role Functions
- Deliver a high level of professionalism, empathy, and compliance with every inbound and outbound customer interaction
- Actively listen to identify customer needs and provide clear guidance on available plans, benefits, resources, and services across multiple carriers, which may include enrolling customers into new plans when appropriate
- Clearly explain plan benefits, coverage details, claims-related questions, and carrier communications in a way that is easy to understand
- Ask thoughtful, compliant questions to uncover broader customer needs, including social or situational factors that may impact healthcare decisions
- Support customer retention and satisfaction by helping customers navigate complex Medicare decisions and resolve issues efficiently
- Partner with sales, service, and carrier teams to resolve issues related to enrollment, disenrollment, eligibility, and plan changes
- Provide feedback and insights to support continuous improvement, test-and-learn efforts, and proactive outreach initiatives
Use your skills to make an impact
Required Qualifications
- Active resident Health Insurance License for your state of residence (per state Department of Insurance requirements)
- 2+ years of experience working in a virtual or remote environment
- Ability to work flexible schedules, including overtime, nights, and weekends as business needs require
- 2+ years of professional experience navigating multiple computer systems, tools, and screens simultaneously
- 2+ years of Medicare customer service and/or Medicare sales experience
- Demonstrated ability to understand, explain, and compare Medicare plans and benefits across multiple carriers
- Proven ability to support Medicare-eligible and dual-eligible customers with empathy, clarity, and compliance
Preferred Qualifications
- Bilingual in English/Spanish a PLUS* (Must be able to speak, read and write in both languages without limitations or assistance. See Additional Information on testing)
- Call center or high-volume customer support experience
- Experience using Salesforce or similar CRM platforms
- Experience working in a brokerage or multi-carrier Medicare environment
- Proven ability to collaborate cross-functionally to resolve complex customer issues
- Prior success in Medicare sales, customer retention, or customer advocacy roles
- Bilingual or multilingual proficiency (ability to read, write, and speak fluently in languages other than English)
Additional Information
- Department Hours – Shift could fall between the business hours of 8:00 am to 8:00 pm EST. Hours are subject to change based on business needs and may include weekends during peak season
- Training Hours – Training will start day one of employment and run the first 6 weeks with a schedule of 10:30 am to 7:00 pm EST. Attendance is vital for success
- Language Proficiency Testing: Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
- At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
- Satellite, cellular and microwave connection can be used only if approved by leadership
- Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
- Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
- Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:
- Health benefits effective day 1
- Paid time off, holidays, volunteer time and jury duty pay
- Recognition pay
- 401(k) retirement savings plan with employer match
- Tuition assistance
- Scholarships for eligible dependents
- Parental and caregiver leave
- Employee charity matching program
- Network Resource Groups (NRGs)
- Career development opportunities
Our Hiring Process
As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called HireVue. HireVue Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.
If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.
If you have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.
Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$48,900 - $66,200 per year
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 06-26-2026
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
See all 6,568+ Customer Success Agent Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Agent roles.
Get Access To All JobsTips for Finding Customer Success Agent Jobs
Target SaaS and enterprise tech companies
Software companies are among the most active H-1B sponsors for customer success roles. They have established immigration programs, in-house legal teams, and are accustomed to the LCA and I-129 filing process, which reduces delays and complications for sponsored candidates.
Frame your degree as directly relevant
USCIS requires your degree to connect specifically to the role. A background in business administration, communications, information systems, or psychology strengthens your specialty occupation case. Highlight coursework or projects that map directly to customer success functions.
Clarify sponsorship early in the process
Bring up visa sponsorship before the final interview round. Ask whether the company has sponsored H-1B workers before and whether they work with an immigration attorney. Early clarity prevents wasted time on both sides and signals professionalism.
Emphasize technical product knowledge
Customer success roles at software companies often require understanding of APIs, integrations, or complex product workflows. Demonstrating technical fluency strengthens the specialty occupation argument for H-1B purposes and makes you a stronger candidate overall.
Understand the H-1B lottery timeline
H-1B registrations open in March for an October 1 start date. If you are on OPT, your employer must file before your work authorization expires. Plan your job search timeline around these dates to avoid gaps in employment authorization.
Consider companies with cap-exempt status
Universities, nonprofit research organizations, and certain affiliated entities are exempt from the H-1B annual cap and lottery. Customer success roles at these organizations can be filed any time of year, significantly reducing the uncertainty of the selection process.
Frequently Asked Questions
Does a Customer Success Agent role qualify as an H-1B specialty occupation?
It depends on how the role is defined and what degree the employer requires. Customer success positions at SaaS and enterprise software companies often qualify when the employer specifies a bachelor's degree in business, information systems, or a related field as a minimum requirement. Roles where any degree satisfies the requirement, regardless of field, face a harder specialty occupation argument. The job description and internal documentation the employer submits to USCIS matter significantly.
What visa options exist for Customer Success Agents beyond the H-1B?
Australian citizens can pursue the E-3 visa, which has no lottery and a much faster timeline than the H-1B visa. Canadian and Mexican nationals may qualify under the TN visa if the role maps to an eligible USMCA profession. The O-1A is another option for candidates with exceptional achievement in their field, though it sets a high evidentiary bar. Each pathway has different employer filing requirements, so confirm which your employer can support.
Do employers commonly sponsor Customer Success Agent roles?
Sponsorship is more common at mid-to-large SaaS, fintech, and enterprise technology companies than at small businesses or agencies. These organizations have existing immigration infrastructure and recurring hiring needs that make sponsorship cost-effective. Startups are less predictable. Migrate Mate filters job listings by sponsorship willingness, so you can focus your applications on employers who have indicated they will sponsor rather than guessing from job descriptions.
What degree do I need to get sponsored as a Customer Success Agent?
Most H-1B petitions for customer success roles require a bachelor's degree in business administration, communications, marketing, information systems, or psychology. Some employers also accept degrees in computer science when the role involves technical onboarding or implementation. If your degree is in an unrelated field, three years of directly relevant professional experience can substitute for one year of formal education, which may help bridge a gap under USCIS equivalency standards.
How long does H-1B sponsorship take for a Customer Success Agent?
Standard H-1B processing takes four to six months from petition filing to approval, with an October 1 start date for cap-subject petitions filed after the March lottery. Premium processing reduces the USCIS adjudication window to 15 business days for an additional fee paid by the employer or, in some cases, the applicant. If you are changing status from F-1 OPT, factor in the gap between your OPT expiration and October 1, which USCIS allows if the petition is filed on time.
What is the prevailing wage requirement for sponsored Customer Success Agent jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.