Customer Success Agent Jobs in USA with Visa Sponsorship
Customer Success Agent roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in a directly related field like business, communications, or information systems. Employers with active LCA filing history are your fastest path to a sponsored offer, and many tech and SaaS companies sponsor regularly. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsINTRODUCTION
Authentic is a tech-enabled MGA (managing general agent). We design and run insurance programs for specific kinds of businesses, like restaurants, gyms, and power producers. Brokers bring us the businesses that need coverage, and carriers back our policies. Every program runs on a platform we built ourselves, and we own every line of code behind it. Engineers and insurance experts build it side by side in New York and Dayton, Ohio. Since our founding in 2022, we’ve grown to 80+ people and been named to the 2026 CB Insights Insurtech 50.
THE ROLE
As a Customer Success Agent, you'll help our small business policyholders get, understand and keep the coverage they need. You'll work in Intercom over phone, email and chat, alongside our AI agent. You'll spend most of your time on conversations that need a person: escalations, policy changes, billing problems and customers at risk of cancelling. You'll work closely with Agent Support, Underwriting, Billing and Platform Support, and you'll help make our processes, help content and AI better over time.
Customer support and escalations:
- Handle incoming phone, email and chat conversations in Intercom, and work through your queue in priority order
- Pick up conversations that Fin hands off, including negative-sentiment and complex cases, with full context and a clear next step
- Return voicemails and missed calls promptly, and meet our response-time and resolution targets
- Escalate issues that need senior staff, Underwriting or Platform Support, with the details they need to act
Policy servicing:
- Process policy changes, endorsements, cancellations and reinstatements accurately
- Issue certificates of insurance (COIs) and other policy documents with our internal tools
- Explain declarations pages, coverage and exclusions in plain language
- Support new business quotes and applications with Underwriting
Billing and retention:
- Help customers with billing questions, payment plans, refunds and premium finance accounts
- Contact customers who get premium-finance cancellation notices (Honor Capital) and help them keep their coverage
- Tell customers ahead of time about renewals, premium changes and payment dates
Continuous improvement:
- Keep accurate, complete notes on every conversation in Intercom and our platform
- Point out gaps in our in-house AI tooling, help write and update Help Center articles
- Bring recurring issues and customer feedback to team reviews
- Take part in quality reviews, training and team meetings, and follow state insurance rules and company policy
WHO YOU ARE
We want thoughtful people who solve problems before they're asked and who want to grow quickly in insurance.
- 2+ year of customer service, call center or client-facing experience
- Clear, warm writing and phone skills
- Organized and detail-oriented enough to manage a busy queue without dropping follow-ups
- Comfortable with new software, including AI tools, help desks and internal platforms
- Curious about how things work and willing to suggest improvements
- Enjoys working with small business owners and learning their businesses
NICE TO HAVE
- An Ohio Property & Casualty license, or willingness to get one (we'll support you through licensing)
- Experience with commercial insurance
- Experience with Intercom or a similar help desk
- Experience writing help articles or training material
WHY AUTHENTIC
- A fast path to grow in insurance, with room to move into lead, agent support or program roles
- Hands-on work with modern support tools and AI, not legacy systems
- A small team where your ideas shape how we serve customers
- Support for licensing, plus ongoing training
- We value a diverse, inclusive workplace and each person's individual impact
OUR (FTE) BENEFITS
- Competitive salary, equity, and role trajectory
- Comprehensive health benefits for you and your family
- 401(k) plan with company match
- Unlimited PTO
- Paid parental leave
ABOUT AUTHENTIC
Authentic builds the infrastructure that program insurance runs on. We partner with leading brokerages to design and manage custom insurance programs, backed by A and A-rated carriers operating nationwide. Brokers bring the data and distribution. We bring everything else: the technology, the capacity, and the underwriting expertise to stand up specialized programs at speed and build them to last. We’re a Series A company backed by top investors, including FirstMark Capital, Zigg Capital, Slow Ventures, Clocktower, Commerce Ventures, and Altai. We’ve grown over 15x in the past year with a massive market opportunity ahead.
Authentic is committed to building an inclusive working environment regardless of gender, sexual orientation, religion, ethnicity, race, education, age, or other personal characteristics. We believe that people do their best work when they can be themselves, and different perspectives and experiences make us stronger as a team. We’re proud of the supportive and inclusive workplace we're building together and are always working to make it even better.
INTRODUCTION
Authentic is a tech-enabled MGA (managing general agent). We design and run insurance programs for specific kinds of businesses, like restaurants, gyms, and power producers. Brokers bring us the businesses that need coverage, and carriers back our policies. Every program runs on a platform we built ourselves, and we own every line of code behind it. Engineers and insurance experts build it side by side in New York and Dayton, Ohio. Since our founding in 2022, we’ve grown to 80+ people and been named to the 2026 CB Insights Insurtech 50.
THE ROLE
As a Customer Success Agent, you'll help our small business policyholders get, understand and keep the coverage they need. You'll work in Intercom over phone, email and chat, alongside our AI agent. You'll spend most of your time on conversations that need a person: escalations, policy changes, billing problems and customers at risk of cancelling. You'll work closely with Agent Support, Underwriting, Billing and Platform Support, and you'll help make our processes, help content and AI better over time.
Customer support and escalations:
- Handle incoming phone, email and chat conversations in Intercom, and work through your queue in priority order
- Pick up conversations that Fin hands off, including negative-sentiment and complex cases, with full context and a clear next step
- Return voicemails and missed calls promptly, and meet our response-time and resolution targets
- Escalate issues that need senior staff, Underwriting or Platform Support, with the details they need to act
Policy servicing:
- Process policy changes, endorsements, cancellations and reinstatements accurately
- Issue certificates of insurance (COIs) and other policy documents with our internal tools
- Explain declarations pages, coverage and exclusions in plain language
- Support new business quotes and applications with Underwriting
Billing and retention:
- Help customers with billing questions, payment plans, refunds and premium finance accounts
- Contact customers who get premium-finance cancellation notices (Honor Capital) and help them keep their coverage
- Tell customers ahead of time about renewals, premium changes and payment dates
Continuous improvement:
- Keep accurate, complete notes on every conversation in Intercom and our platform
- Point out gaps in our in-house AI tooling, help write and update Help Center articles
- Bring recurring issues and customer feedback to team reviews
- Take part in quality reviews, training and team meetings, and follow state insurance rules and company policy
WHO YOU ARE
We want thoughtful people who solve problems before they're asked and who want to grow quickly in insurance.
- 2+ year of customer service, call center or client-facing experience
- Clear, warm writing and phone skills
- Organized and detail-oriented enough to manage a busy queue without dropping follow-ups
- Comfortable with new software, including AI tools, help desks and internal platforms
- Curious about how things work and willing to suggest improvements
- Enjoys working with small business owners and learning their businesses
NICE TO HAVE
- An Ohio Property & Casualty license, or willingness to get one (we'll support you through licensing)
- Experience with commercial insurance
- Experience with Intercom or a similar help desk
- Experience writing help articles or training material
WHY AUTHENTIC
- A fast path to grow in insurance, with room to move into lead, agent support or program roles
- Hands-on work with modern support tools and AI, not legacy systems
- A small team where your ideas shape how we serve customers
- Support for licensing, plus ongoing training
- We value a diverse, inclusive workplace and each person's individual impact
OUR (FTE) BENEFITS
- Competitive salary, equity, and role trajectory
- Comprehensive health benefits for you and your family
- 401(k) plan with company match
- Unlimited PTO
- Paid parental leave
ABOUT AUTHENTIC
Authentic builds the infrastructure that program insurance runs on. We partner with leading brokerages to design and manage custom insurance programs, backed by A and A-rated carriers operating nationwide. Brokers bring the data and distribution. We bring everything else: the technology, the capacity, and the underwriting expertise to stand up specialized programs at speed and build them to last. We’re a Series A company backed by top investors, including FirstMark Capital, Zigg Capital, Slow Ventures, Clocktower, Commerce Ventures, and Altai. We’ve grown over 15x in the past year with a massive market opportunity ahead.
Authentic is committed to building an inclusive working environment regardless of gender, sexual orientation, religion, ethnicity, race, education, age, or other personal characteristics. We believe that people do their best work when they can be themselves, and different perspectives and experiences make us stronger as a team. We’re proud of the supportive and inclusive workplace we're building together and are always working to make it even better.
See all 5,940+ Customer Success Agent Jobs
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Get Access To All JobsTips for Finding Customer Success Agent Jobs
Frame your degree as a specialty occupation
Customer success roles only qualify for H-1B sponsorship when the employer can document a degree requirement. Position your business, communications, or information systems degree as directly tied to the technical complexity of the product you'd support.
Search LCA filings before applying
Use Migrate Mate to find employers with verified LCA filing history for customer success roles. Companies that have filed before know the process, reducing your risk of an offer falling through during the sponsorship stage.
Target SaaS and enterprise software companies
These employers sponsor customer success roles most consistently because the product complexity justifies a specialty occupation argument. A support role for a simple consumer app is harder to defend as requiring a specific bachelor's degree than one tied to enterprise software.
Verify prevailing wage before negotiating your offer
Your employer must pay at least the DOL prevailing wage for the role's location and level. Use the OFLC Wage Search to look up the wage tier before you negotiate, so your offer clears the LCA filing threshold without delays.
Confirm the employer files before an offer is extended
Ask your recruiter early whether the company has sponsored H-1B status for similar roles before. Customer success teams often include international hires on OPT, but not all companies have completed a full H-1B petition for the title.
Use STEM OPT to bridge to H-1B sponsorship
If your degree is in a STEM-designated field like information systems or computer science, your 24-month STEM OPT extension gives you time to secure H-1B sponsorship. Your employer must be enrolled in E-Verify and sign your I-983 training plan.
Frequently Asked Questions
Does a Customer Success Agent role qualify as a specialty occupation for H-1B purposes?
It depends on how the employer defines the role. USCIS requires that the position normally requires a bachelor's degree in a specific field. A customer success role tied to a complex technical product and requiring a degree in business, information systems, or a related field can qualify. Generic account management roles where any degree suffices are harder to approve.
Which visa types are realistic for a Customer Success Agent seeking sponsorship?
H-1B is the most common path if the role meets the specialty occupation standard. F-1 students can work in customer success roles through OPT or STEM OPT if their degree field relates to the work. TN visa status is available to Canadian and Mexican nationals if the role fits a qualifying USMCA profession. Green card sponsorship through EB-2 or EB-3 is possible once you're established with an employer willing to file PERM.
How do I find Customer Success Agent jobs that offer visa sponsorship?
Migrate Mate lists employers with verified LCA filing history for customer success roles, so you can target companies that have sponsored before rather than applying speculatively. Focus your search on SaaS, enterprise software, and tech-adjacent employers, where the product complexity makes it easier for the employer to justify the specialty occupation requirement to USCIS.
Can I transfer my H-1B to a new Customer Success employer mid-status?
Yes. If you're already in H-1B status, you can start working for a new employer as soon as the new petition is filed with USCIS. You don't need to wait for approval before starting. The new employer must file a fresh I-129 petition with a certified LCA covering the new role and location. Your new title and duties must still meet the specialty occupation standard.
What degree is typically required for Customer Success Agent roles that sponsor visas?
Most sponsoring employers require a bachelor's degree in business administration, communications, information systems, marketing, or a closely related field. The key for H-1B qualification is that the degree must be directly relevant to the specific duties of the role. O*NET lists the typical education level for customer success and account management occupations, which employers reference when building the specialty occupation argument in their LCA and petition.
What is the prevailing wage requirement for sponsored Customer Success Agent jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.