Customer Success Jobs in USA with Visa Sponsorship
Customer success is a challenging field for visa sponsorship. Many employers and USCIS don't consider it a clear specialty occupation since the role doesn't always require a specific degree. Some larger tech companies will sponsor H-1B visas for customer success managers, but it's far less common than for engineering or finance roles. You'll need to target companies with established sponsorship programs and be prepared for potential RFEs. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsOur Mission & Values
At Drata, we help companies earn and keep the trust of their users, customers, partners, and prospects. We’re the proof layer that shows great companies deserve the trust they aim to build. We live our values every day. Built on Trust means consistency is everything. Act with Integrity by always doing the right thing. Being Customer-Obsessed keeps the people we serve at the center of our work. Competitive Fire drives us to push ourselves harder than anyone else. Diversity brings unique perspectives that lead to better solutions. Automation First ensures we save time and money by making efficiency a priority.
Our Culture & Work Style 🚀
At Drata, we’re not just building software - we’re building a mindset. Everything we do springs from:
Be a Driver (Owner‑Operator Mentality): Own your work. Improve relentlessly. Deliver results.
Move at Drata Speed (Precision & Velocity): Fast decisions. Quick learning. Immediate impact.
* Stay Mission-Driven (Customer‑Obsessed): Challenge assumptions. Deliver value. Stay hungry.
If you thrive when you’re empowered, energized, and working with smart, mission-driven people where you’ll feel at home here.
Why Join The Drata Team?
The best way to understand the Driver’s Mindset is to see it in action. We’re an award-winning, mission-driven team of 600+ people worldwide, united by a culture that values trust, speed, and continuous growth.
See the Speed: Watch our CEO, Adam Markowitz, discuss the hyper-growth journey, from $0 to $100M ARR in just four years.
Hear the Voice of the Team: Explore our "Life at Drata" page for employee testimonials on our collaborative and the growth opportunities available.
Experience the Impact: See why we are consistently recognized on Fortune's Best Workplaces lists.
Connect with Us on Socials: LinkedIn - follow us for company updates, employee stories, and career news.
Job Summary
As a Senior Enterprise Customer Success Manager at Drata, you’ll be at the forefront of helping global companies build trust at scale. You’ll work with our largest and most regulated customers—advising on complex compliance programs and turning Drata into a strategic pillar of their security posture. This is a high-impact, high-visibility role where you’ll own executive relationships, shape long-term success plans, and guide customers through frameworks like SOC 2, ISO 27001, HIPAA, and FedRAMP. More than just a CSM, you’ll be a partner in your customers’ growth—connecting product capabilities to real business outcomes and influencing how they scale securely. We’re looking for someone who is driven by purpose, motivated by outcomes, and grounded in trust and accountability. At Drata, you’ll join a mission-led team that moves with urgency, leads with humility, and builds with intention. You won’t just support customers—you’ll help shape the future of compliance automation alongside some of the most thoughtful and driven minds in SaaS.
The candidate for this role must be located on Central Time Zone.
What You’ll Do
Lead strategic relationships with enterprise customers—earning executive trust and becoming a go-to advisor on compliance program success.
Drive outcomes, not just adoption—develop success plans, track KPIs, and proactively identify risks and opportunities for growth.
Guide customers through frameworks like SOC 2, ISO 27001, HIPAA, PCI, and FedRAMP—ensuring they get more than checkboxes: real, measurable progress.
Own key moments across the customer journey—from onboarding to renewal—with health checks, QBRs, and tailored Mutual Action Plans.
Translate voice of the customer into action—partnering cross-functionally with Product, Engineering, Sales, and Support to influence roadmap and remove friction.
Champion continuous improvement—both in how our customers scale securely and in how we scale our own processes, playbooks, and strategies.
* Promote what’s next—drive adoption of new features and ensure Drata continues to evolve alongside each customer’s business.
What You’ll Bring
Deep understanding of compliance frameworks such as SOC 2, ISO 27001, HIPAA, PCI, or FedRAMP, and how they apply to customer environments and business outcomes. (Required)
5+ years of experience in security, compliance (GRC), or identity and access management, supporting enterprise customers or programs. (Required)
8+ years of experience in Customer Success, Consulting, or Strategic Account Management within a B2B SaaS company, with a strong focus on enterprise engagement and long-term customer value. (Required)
Proven success managing complex enterprise relationships, including executive alignment, stakeholder navigation, and success planning across multi-product or regulated environments.
Strong communication skills with the ability to confidently lead conversations with both technical and non-technical stakeholders—particularly around compliance, risk, and automation.
Strategic, outcomes-driven mindset with a knack for translating compliance goals into scalable workflows and measurable impact.
Proficiency with tools such as Salesforce, Catalyst (or similar CS platform), Sigma, and Jira, and a strong understanding of customer workflows and reporting.
Comfortable working in a cross-functional, async-first environment, where you demonstrate trust in teammates, take ownership with humility, and move with urgency and resilience to deliver value to customers.
How We Support You
At Drata, our people are our strongest advantage—and we prove it with support that exceeds industry standards. Our total rewards package is designed to power your well-being, accelerate your growth, and keep your work-life balance thriving. Explore how we invest in your Life at Drata.
Shared Success: We provide stock equity to ensure that as the company grows, you share directly in that success. Equity gives every employee a sense of ownership and the opportunity to celebrate our wins together—because your contributions don’t just support our progress; they help drive our collective success.
Health & Wellness: Up to 100% employer-paid premiums for medical, dental, and vision coverage for employees and their dependents, along with comprehensive wellness benefits and healthcare concierge services designed to support your needs beyond traditional insurance.
Financial Well-Being: A comprehensive suite of financial benefits, including a 401(k) plan, company-paid life and disability insurance, tax-advantaged spending accounts, and a range of discounted voluntary offerings to help you customize and strengthen your overall financial position.
Family Support: We want to support you in life's most important moments, so we offer a paid Parental Leave policy, after six months of employment. Employees also receive access to Kindbody fertility and family-building benefits and dedicated leave specialists who help guide you through the entire process.
Growth & Development: Generous annual stipends for both professional and personal development, empowering you to invest in your continued growth. You’ll also have access to a wide range of internal learning opportunities, ensuring you can build new skills, deepen your expertise, and advance your career with confidence.
Time Off & Flexibility: We believe that to do your best work, you should get the time you need for rest, rejuvenation and recovery. Drata offers a flexible vacation policy, paid holidays, and other perks to recharge.
This role will receive a competitive base salary, variable compensation, benefits, and stock, typically in the form of Restricted Stock Units (RSUs). The applicable range of On-Target Earnings (OTE) for each US-based role is based on where the employee works and is aligned to one of 3 tiers based on the cost of labor for that geographic area. The expected OTE ranges for this role are set forth below, subject to change.
Tier 1: $190,000 - $234,700
Tier 2: $171,000 - $211,300
Tier 3: $152,000 - $187,700
You can view which tier applies to where you plan to work here. A variety of factors are considered when determining someone’s leveling and compensation–including a candidate’s professional background and experience. These ranges may be modified in the future and final offer amounts may vary from the amounts listed above.
Our Mission & Values
At Drata, we help companies earn and keep the trust of their users, customers, partners, and prospects. We’re the proof layer that shows great companies deserve the trust they aim to build. We live our values every day. Built on Trust means consistency is everything. Act with Integrity by always doing the right thing. Being Customer-Obsessed keeps the people we serve at the center of our work. Competitive Fire drives us to push ourselves harder than anyone else. Diversity brings unique perspectives that lead to better solutions. Automation First ensures we save time and money by making efficiency a priority.
Our Culture & Work Style 🚀
At Drata, we’re not just building software - we’re building a mindset. Everything we do springs from:
Be a Driver (Owner‑Operator Mentality): Own your work. Improve relentlessly. Deliver results.
Move at Drata Speed (Precision & Velocity): Fast decisions. Quick learning. Immediate impact.
* Stay Mission-Driven (Customer‑Obsessed): Challenge assumptions. Deliver value. Stay hungry.
If you thrive when you’re empowered, energized, and working with smart, mission-driven people where you’ll feel at home here.
Why Join The Drata Team?
The best way to understand the Driver’s Mindset is to see it in action. We’re an award-winning, mission-driven team of 600+ people worldwide, united by a culture that values trust, speed, and continuous growth.
See the Speed: Watch our CEO, Adam Markowitz, discuss the hyper-growth journey, from $0 to $100M ARR in just four years.
Hear the Voice of the Team: Explore our "Life at Drata" page for employee testimonials on our collaborative and the growth opportunities available.
Experience the Impact: See why we are consistently recognized on Fortune's Best Workplaces lists.
Connect with Us on Socials: LinkedIn - follow us for company updates, employee stories, and career news.
Job Summary
As a Senior Enterprise Customer Success Manager at Drata, you’ll be at the forefront of helping global companies build trust at scale. You’ll work with our largest and most regulated customers—advising on complex compliance programs and turning Drata into a strategic pillar of their security posture. This is a high-impact, high-visibility role where you’ll own executive relationships, shape long-term success plans, and guide customers through frameworks like SOC 2, ISO 27001, HIPAA, and FedRAMP. More than just a CSM, you’ll be a partner in your customers’ growth—connecting product capabilities to real business outcomes and influencing how they scale securely. We’re looking for someone who is driven by purpose, motivated by outcomes, and grounded in trust and accountability. At Drata, you’ll join a mission-led team that moves with urgency, leads with humility, and builds with intention. You won’t just support customers—you’ll help shape the future of compliance automation alongside some of the most thoughtful and driven minds in SaaS.
The candidate for this role must be located on Central Time Zone.
What You’ll Do
Lead strategic relationships with enterprise customers—earning executive trust and becoming a go-to advisor on compliance program success.
Drive outcomes, not just adoption—develop success plans, track KPIs, and proactively identify risks and opportunities for growth.
Guide customers through frameworks like SOC 2, ISO 27001, HIPAA, PCI, and FedRAMP—ensuring they get more than checkboxes: real, measurable progress.
Own key moments across the customer journey—from onboarding to renewal—with health checks, QBRs, and tailored Mutual Action Plans.
Translate voice of the customer into action—partnering cross-functionally with Product, Engineering, Sales, and Support to influence roadmap and remove friction.
Champion continuous improvement—both in how our customers scale securely and in how we scale our own processes, playbooks, and strategies.
* Promote what’s next—drive adoption of new features and ensure Drata continues to evolve alongside each customer’s business.
What You’ll Bring
Deep understanding of compliance frameworks such as SOC 2, ISO 27001, HIPAA, PCI, or FedRAMP, and how they apply to customer environments and business outcomes. (Required)
5+ years of experience in security, compliance (GRC), or identity and access management, supporting enterprise customers or programs. (Required)
8+ years of experience in Customer Success, Consulting, or Strategic Account Management within a B2B SaaS company, with a strong focus on enterprise engagement and long-term customer value. (Required)
Proven success managing complex enterprise relationships, including executive alignment, stakeholder navigation, and success planning across multi-product or regulated environments.
Strong communication skills with the ability to confidently lead conversations with both technical and non-technical stakeholders—particularly around compliance, risk, and automation.
Strategic, outcomes-driven mindset with a knack for translating compliance goals into scalable workflows and measurable impact.
Proficiency with tools such as Salesforce, Catalyst (or similar CS platform), Sigma, and Jira, and a strong understanding of customer workflows and reporting.
Comfortable working in a cross-functional, async-first environment, where you demonstrate trust in teammates, take ownership with humility, and move with urgency and resilience to deliver value to customers.
How We Support You
At Drata, our people are our strongest advantage—and we prove it with support that exceeds industry standards. Our total rewards package is designed to power your well-being, accelerate your growth, and keep your work-life balance thriving. Explore how we invest in your Life at Drata.
Shared Success: We provide stock equity to ensure that as the company grows, you share directly in that success. Equity gives every employee a sense of ownership and the opportunity to celebrate our wins together—because your contributions don’t just support our progress; they help drive our collective success.
Health & Wellness: Up to 100% employer-paid premiums for medical, dental, and vision coverage for employees and their dependents, along with comprehensive wellness benefits and healthcare concierge services designed to support your needs beyond traditional insurance.
Financial Well-Being: A comprehensive suite of financial benefits, including a 401(k) plan, company-paid life and disability insurance, tax-advantaged spending accounts, and a range of discounted voluntary offerings to help you customize and strengthen your overall financial position.
Family Support: We want to support you in life's most important moments, so we offer a paid Parental Leave policy, after six months of employment. Employees also receive access to Kindbody fertility and family-building benefits and dedicated leave specialists who help guide you through the entire process.
Growth & Development: Generous annual stipends for both professional and personal development, empowering you to invest in your continued growth. You’ll also have access to a wide range of internal learning opportunities, ensuring you can build new skills, deepen your expertise, and advance your career with confidence.
Time Off & Flexibility: We believe that to do your best work, you should get the time you need for rest, rejuvenation and recovery. Drata offers a flexible vacation policy, paid holidays, and other perks to recharge.
This role will receive a competitive base salary, variable compensation, benefits, and stock, typically in the form of Restricted Stock Units (RSUs). The applicable range of On-Target Earnings (OTE) for each US-based role is based on where the employee works and is aligned to one of 3 tiers based on the cost of labor for that geographic area. The expected OTE ranges for this role are set forth below, subject to change.
Tier 1: $190,000 - $234,700
Tier 2: $171,000 - $211,300
Tier 3: $152,000 - $187,700
You can view which tier applies to where you plan to work here. A variety of factors are considered when determining someone’s leveling and compensation–including a candidate’s professional background and experience. These ranges may be modified in the future and final offer amounts may vary from the amounts listed above.
See all 22,686+ Customer Success jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success roles.
Get Access To All JobsTips for Finding Customer Success Jobs
Target enterprise SaaS companies with dedicated CS teams
Companies with established customer success organizations - Salesforce, Gainsight, HubSpot, Snowflake, Databricks - are more likely to sponsor because they understand CS as a strategic revenue function, not a cost center. Enterprise-tier CSM roles carry higher salaries and involve complex account management that clearly qualifies as a specialty occupation. Look for companies where customer success reports to a VP or C-suite executive.
Quantify retention and expansion metrics on your resume
Customer success is measured by numbers - net revenue retention, churn reduction, expansion ARR, NPS improvements, and time-to-value. Present concrete metrics from previous roles, such as portfolio size, retention rates, and revenue expansion percentages. Employers evaluating sponsorship costs want to see clear ROI potential from your track record.
Get certified in customer success platforms
Certifications in tools like Gainsight, Totango, ChurnZero, or Salesforce demonstrate specialized knowledge that supports the H-1B specialty occupation argument. The Gainsight Level 1-3 certifications and Salesforce Certified Administrator credential are particularly recognized in the industry. These certifications also signal to employers that you can be productive quickly without extensive tool training.
Position your technical background as a differentiator
CSMs who can read API documentation, understand data integrations, and speak credibly with engineering teams are in high demand at technical SaaS companies. If you have a degree in computer science, engineering, or data analytics, emphasize how this technical foundation makes you effective in customer success. Technical CSM roles command higher salaries and have stronger H-1B eligibility arguments.
Time applications to coincide with company growth phases
Companies that recently raised Series B or later funding rounds are scaling their customer success teams to support growing customer bases. These high-growth phases create urgent hiring needs where employers are more willing to invest in sponsorship. Track funding announcements on Crunchbase and target companies 2-4 months after a major funding round.
Customer Success jobs are hiring across the US. Find yours.
Find Customer Success JobsFrequently Asked Questions
Do SaaS companies sponsor H-1B visas for customer success managers?
Yes, many SaaS and technology companies sponsor H-1B visas for customer success managers, particularly when the role requires a bachelor's degree in business, technology, or a related field. Customer success is a strategic function in SaaS companies because it directly impacts revenue retention and expansion. Companies like Salesforce, HubSpot, Gainsight, and ServiceNow have established customer success teams that include sponsored employees.
What makes customer success roles qualify as H-1B specialty occupations?
Customer success manager roles at technology companies typically require a bachelor's degree, deep understanding of complex software products, and skills in data analysis, project management, and strategic account planning. USCIS evaluates whether the role genuinely requires specialized knowledge. CSM positions at enterprise SaaS companies that involve technical onboarding, product adoption analytics, and executive business reviews tend to meet this standard.
Is customer success considered a STEM role for OPT purposes?
Customer success roles themselves are not STEM-designated, so the 24-month STEM OPT extension typically does not apply. However, if your degree is in a STEM field (computer science, data analytics, information systems) and your customer success role directly relates to that degree, you may be able to make a case for STEM OPT eligibility. Consult your university's international student office for guidance on your specific situation.
How to find Customer Success jobs with visa sponsorship?
To find Customer Success jobs with visa sponsorship, use Migrate Mate to search specifically for sponsored positions at SaaS companies, tech startups, and enterprise software firms. These companies frequently sponsor H-1B, L-1, and other work visas for Customer Success roles. Focus your search on technology hubs where demand for bilingual customer success professionals is highest.
What is the typical career progression for sponsored customer success professionals?
Customer success managers often advance to senior CSM, team lead, director of customer success, or VP of customer experience. Some transition into product management, solutions engineering, or revenue operations. Each promotion can support continued H-1B status as long as the new role also qualifies as a specialty occupation, though a significant role change may require filing an amended petition.
What is the prevailing wage requirement for sponsored Customer Success jobs?
When a U.S. employer sponsors a foreign worker for a work visa, they are legally required to pay at least the "prevailing wage" — the average wage paid to workers in the same occupation, in the same geographic area, with similar experience. This is set by the Department of Labor to prevent employers from hiring foreign workers at below-market rates. The prevailing wage varies significantly by role, location, and experience level — for example, a customer success in California will have a different prevailing wage than the same role in a smaller state. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search.
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