Customer Success Visa Sponsorship Jobs in Massachusetts
Massachusetts is a strong market for customer success professionals, with visa sponsorship opportunities concentrated at tech and biotech companies in Boston, Cambridge, and Waltham. Employers like HubSpot, Salesforce, and Klaviyo have established customer success teams and documented sponsorship histories, making the state one of the more active markets for international candidates in this field.
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Get Access To All JobsINTRODUCTION
Under the general supervision of the Director of Advising and Academic Success in the School of Public Health & Health Sciences (SPHHS), this school level position provides comprehensive advising for university undeclared and exploratory track students; implements and coordinates programs and services to promote the academic success of undergraduate at-risk students; works closely with departmental advisors with particular emphasis on first-year and at-risk students; provides 4+1 advising for undergraduate students moving into graduate study; and is responsive to the needs of a large number of highly diverse students.
ROLE AND RESPONSIBILITIES
Essential Functions
-
Advise and counsel diverse incoming class of first year, undeclared, exploratory track and transfer students in a fast-paced, high volume individual advising format, during New Student Orientation (NSO) programs held in summer, fall, and winter.
-
Advise and counsel incoming new students across all major programs within SPHHS.
-
Advise and counsel prospective and incoming 4+1 accelerated master’s students across SPHHS programs.
-
Advise and counsel students on straight-forward matters such as registration-related, fulfilling university general education requirements, interpreting major and school requirements, and declaration of major process.
-
Advise and counsel students with complex matters that involve goal setting, planning and decision making. Examples include developing an academic plan, choosing a major, and course selection.
-
Advise undergraduate students during peak times by supporting departmental needs and support for programs at the departmental level (Majors Fair, Undergraduate advising blogs, student panels, etc.)
-
Collaborate with other academic advising personnel to develop and maintain a library of academic resources to aid students in evaluating choices, making academic plans and career decisions.
-
Co-plan and implement events and activities such as Open Houses, Destination Days, and all activities associated with the NSO and 4+1.
-
Provide targeted outreach and support to students on Academic Warning, Academic Probation, and returning from Suspension.
-
Provide proactive and responsive interventions to support student success.
-
Respond to inquiries from parents in accordance with FERPA in a highly professional and respectful manner.
-
Work with campus departments to keep up to date with various policy/procedural changes relevant to advising, campus-wide initiatives affecting student services and advising and informing new school and campus policies to (department) advisors and providing training and support when necessary.
-
Work with campus support services such as the Center for Counseling and Psychological Health (CCPH), Disability Services, Learning Resource Center, Registrar, Dean of Students, etc. and makes appropriate referrals when necessary.
Other Functions
-
Perform related duties as assigned or required to meet department, executive area/division, and University goals and objectives.
-
Understand responsibilities with respect to Title IX, Clery and other compliance requirements.
-
Work collaboratively with other campus stakeholders to fulfill the mission of Academic Affairs, Student Affairs and Campus Life.
MINIMUM QUALIFICATIONS
-
Bachelor’s degree and three (3) years of experience in academic advising, counseling, student support, or other related student facing roles.
-
Excellent oral, written, and interpersonal communications skills.
-
Strong organizational skills.
-
Documented experience in academic advising, student support, or other related student-facing roles.
-
Ability to take initiative and work independently and collaboratively.
-
Demonstrated commitment to continued learning or professional development in diversity, equity, inclusion, and justice issues.
-
Ability to work with confidential material, always maintain student confidentiality and to manage multiple complex tasks within short time frames.
PREFERRED QUALIFICATIONS
-
Master’s degree.
-
Ability to recognize at-risk individuals and provide appropriate support and direction.
ADDITIONAL DETAILS
-
May supervise up to 3 students.
-
This position is subject to final budgetary and administrative approval.
WORKING CONDITIONS
Work is performed in a standard office or indoor university environment and involves minimal physical exertion.
WORK SCHEDULE AND WORK ARRANGEMENT
Monday through Friday
This position has the opportunity for a hybrid work schedule, which is defined by the University as an arrangement where an employee’s work is regularly performed at a location other than the campus workspace for a portion of the week. As this position falls within the Professional Staff Union, it is subject to the terms and conditions of the Professional Staff Union collective bargaining agreement.
SALARY INFORMATION
Pay Grade: PSSAP Grade 26
SPECIAL INSTRUCTIONS FOR APPLICANTS
Along with the application, please submit a resume. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.
This position will remain open for the time period required by any applicable collective bargaining agreement and will continue until a suitable candidate pool is identified. Interested applicants are strongly encouraged to apply early.
LOCATION
Location: Amherst, Massachusetts, United States
JOB TYPE
Job Type: Full Time
WORK ARRANGEMENT
Work Arrangement: Hybrid
OPENING AND CLOSING DATES
Opening on: Sep 10 2026
Closing on: Dec 10 2026
INTRODUCTION
Under the general supervision of the Director of Advising and Academic Success in the School of Public Health & Health Sciences (SPHHS), this school level position provides comprehensive advising for university undeclared and exploratory track students; implements and coordinates programs and services to promote the academic success of undergraduate at-risk students; works closely with departmental advisors with particular emphasis on first-year and at-risk students; provides 4+1 advising for undergraduate students moving into graduate study; and is responsive to the needs of a large number of highly diverse students.
ROLE AND RESPONSIBILITIES
Essential Functions
-
Advise and counsel diverse incoming class of first year, undeclared, exploratory track and transfer students in a fast-paced, high volume individual advising format, during New Student Orientation (NSO) programs held in summer, fall, and winter.
-
Advise and counsel incoming new students across all major programs within SPHHS.
-
Advise and counsel prospective and incoming 4+1 accelerated master’s students across SPHHS programs.
-
Advise and counsel students on straight-forward matters such as registration-related, fulfilling university general education requirements, interpreting major and school requirements, and declaration of major process.
-
Advise and counsel students with complex matters that involve goal setting, planning and decision making. Examples include developing an academic plan, choosing a major, and course selection.
-
Advise undergraduate students during peak times by supporting departmental needs and support for programs at the departmental level (Majors Fair, Undergraduate advising blogs, student panels, etc.)
-
Collaborate with other academic advising personnel to develop and maintain a library of academic resources to aid students in evaluating choices, making academic plans and career decisions.
-
Co-plan and implement events and activities such as Open Houses, Destination Days, and all activities associated with the NSO and 4+1.
-
Provide targeted outreach and support to students on Academic Warning, Academic Probation, and returning from Suspension.
-
Provide proactive and responsive interventions to support student success.
-
Respond to inquiries from parents in accordance with FERPA in a highly professional and respectful manner.
-
Work with campus departments to keep up to date with various policy/procedural changes relevant to advising, campus-wide initiatives affecting student services and advising and informing new school and campus policies to (department) advisors and providing training and support when necessary.
-
Work with campus support services such as the Center for Counseling and Psychological Health (CCPH), Disability Services, Learning Resource Center, Registrar, Dean of Students, etc. and makes appropriate referrals when necessary.
Other Functions
-
Perform related duties as assigned or required to meet department, executive area/division, and University goals and objectives.
-
Understand responsibilities with respect to Title IX, Clery and other compliance requirements.
-
Work collaboratively with other campus stakeholders to fulfill the mission of Academic Affairs, Student Affairs and Campus Life.
MINIMUM QUALIFICATIONS
-
Bachelor’s degree and three (3) years of experience in academic advising, counseling, student support, or other related student facing roles.
-
Excellent oral, written, and interpersonal communications skills.
-
Strong organizational skills.
-
Documented experience in academic advising, student support, or other related student-facing roles.
-
Ability to take initiative and work independently and collaboratively.
-
Demonstrated commitment to continued learning or professional development in diversity, equity, inclusion, and justice issues.
-
Ability to work with confidential material, always maintain student confidentiality and to manage multiple complex tasks within short time frames.
PREFERRED QUALIFICATIONS
-
Master’s degree.
-
Ability to recognize at-risk individuals and provide appropriate support and direction.
ADDITIONAL DETAILS
-
May supervise up to 3 students.
-
This position is subject to final budgetary and administrative approval.
WORKING CONDITIONS
Work is performed in a standard office or indoor university environment and involves minimal physical exertion.
WORK SCHEDULE AND WORK ARRANGEMENT
Monday through Friday
This position has the opportunity for a hybrid work schedule, which is defined by the University as an arrangement where an employee’s work is regularly performed at a location other than the campus workspace for a portion of the week. As this position falls within the Professional Staff Union, it is subject to the terms and conditions of the Professional Staff Union collective bargaining agreement.
SALARY INFORMATION
Pay Grade: PSSAP Grade 26
SPECIAL INSTRUCTIONS FOR APPLICANTS
Along with the application, please submit a resume. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.
This position will remain open for the time period required by any applicable collective bargaining agreement and will continue until a suitable candidate pool is identified. Interested applicants are strongly encouraged to apply early.
LOCATION
Location: Amherst, Massachusetts, United States
JOB TYPE
Job Type: Full Time
WORK ARRANGEMENT
Work Arrangement: Hybrid
OPENING AND CLOSING DATES
Opening on: Sep 10 2026
Closing on: Dec 10 2026
Customer Success Job Roles in Massachusetts
See all 171+ Customer Success Jobs in Massachusetts
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Search Customer Success Jobs in MassachusettsCustomer Success Jobs in Massachusetts: Frequently Asked Questions
Which companies sponsor visas for customer success roles in Massachusetts?
HubSpot, Salesforce, Klaviyo, Drift, and Rapid7 are among the Massachusetts-based companies with documented histories of sponsoring work visas for customer success professionals. Biotech and life sciences software firms in the Cambridge and Waltham corridors also hire in this function. Sponsorship availability varies by role, team headcount, and hiring cycle, so confirming directly with each employer is necessary.
Which visa types are most common for customer success roles in Massachusetts?
The H-1B visa is the most common visa category for customer success roles in Massachusetts, particularly for positions framed as requiring specialized knowledge in SaaS platforms, technical account management, or data-driven client strategy. The TN visa is an option for Canadian and Mexican nationals in qualifying roles. Australian citizens may qualify for the E-3 visa. O-1 visa petitions are less common but possible for candidates with documented recognition in their field.
Which cities in Massachusetts have the most customer success sponsorship jobs?
Boston and Cambridge account for the largest share of customer success sponsorship activity in Massachusetts, driven by the concentration of SaaS, fintech, and life sciences companies in those cities. Waltham and Burlington have notable tech employer presences along Route 128 and also generate sponsorship-eligible customer success openings. Remote-flexible roles headquartered in these cities sometimes extend to candidates based elsewhere in the state.
How to find customer success visa sponsorship jobs in Massachusetts?
Migrate Mate filters job listings specifically by visa sponsorship availability, which makes it more efficient than general job searches for international candidates. For customer success roles in Massachusetts, you can browse Migrate Mate's filtered listings to identify employers actively open to sponsoring, rather than sorting through postings that don't address immigration support. Targeting companies with prior H-1B or E-3 LCA filings in customer-facing functions narrows the field further.
Are there state-specific considerations for customer success visa sponsorship in Massachusetts?
Massachusetts has a high concentration of university graduates from MIT, Harvard, Northeastern, and Boston University who enter customer success through OPT, creating a pipeline that employers are familiar with sponsoring into H-1B status. The state's prevailing wage requirements under the H-1B apply based on the Boston metropolitan statistical area, which reflects a competitive local market. Customer success roles at Series B and later-stage companies in the Boston area tend to be more structured around sponsorship processes.
What is the prevailing wage for sponsored customer success jobs in Massachusetts?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.