Customer Success Visa Sponsorship Jobs in Ohio
Ohio's customer success job market spans Columbus's growing tech sector, Cleveland's healthcare and fintech companies, and Cincinnati's consumer goods firms. Employers like Veeva Systems, Salesforce, and NCR Voyix have hired internationally for customer success roles here. Several Ohio-based SaaS and enterprise software companies sponsor H-1B visa and TN visas for qualified candidates.
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Get Access To All JobsJob Summary
We are seeking a proactive and personable Senior Client Success Manager to nurture long-term relationships with our clients and ensure a seamless client experience. The Senior CSM will act as the main point of contact for assigned clients, understand their needs, and coordinate with internal teams to deliver tailored solutions that drive satisfaction and retention.
Key Responsibilities
- Build and maintain strong, long-term relationships with a portfolio of clients, focusing on satisfaction, retention, and success
- Serve as the primary point of contact for client inquiries, issues, and escalations
- Monitor client satisfaction and implement improvements as needed
- Drive product/service adoption by educating clients, providing tailored recommendations, and guiding them through best practices
- Monitor client health and engagement metrics, proactively identifying risks and opportunities
- Develop and execute retention strategies that increase client loyalty and reduce churn
- Lead regular client check-ins, success reviews, and feedback sessions to reinforce value and uncover unmet needs
- Act as the voice of the client internally, working with product, support, and sales teams to improve offerings and experiences
- Support onboarding and training initiatives to ensure clients are set up for long-term success
- Identify and nurture potential expansion opportunities through upselling or cross-selling
- Maintain accurate records of account activity, engagement, and growth opportunities in CRM systems
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Communications, or related field
- 3+ years of experience in account management, client services, or a similar role
- Strong interpersonal and communication skills, both written and verbal
- Ability to manage multiple accounts and projects simultaneously
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite
- Problem-solving mindset and a customer-first attitude
About us
From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!
Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.
We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.
At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.
Amazing growth requires amazing employees. Are you up to the challenge?
We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!
MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.
We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!
Job Summary
We are seeking a proactive and personable Senior Client Success Manager to nurture long-term relationships with our clients and ensure a seamless client experience. The Senior CSM will act as the main point of contact for assigned clients, understand their needs, and coordinate with internal teams to deliver tailored solutions that drive satisfaction and retention.
Key Responsibilities
- Build and maintain strong, long-term relationships with a portfolio of clients, focusing on satisfaction, retention, and success
- Serve as the primary point of contact for client inquiries, issues, and escalations
- Monitor client satisfaction and implement improvements as needed
- Drive product/service adoption by educating clients, providing tailored recommendations, and guiding them through best practices
- Monitor client health and engagement metrics, proactively identifying risks and opportunities
- Develop and execute retention strategies that increase client loyalty and reduce churn
- Lead regular client check-ins, success reviews, and feedback sessions to reinforce value and uncover unmet needs
- Act as the voice of the client internally, working with product, support, and sales teams to improve offerings and experiences
- Support onboarding and training initiatives to ensure clients are set up for long-term success
- Identify and nurture potential expansion opportunities through upselling or cross-selling
- Maintain accurate records of account activity, engagement, and growth opportunities in CRM systems
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Communications, or related field
- 3+ years of experience in account management, client services, or a similar role
- Strong interpersonal and communication skills, both written and verbal
- Ability to manage multiple accounts and projects simultaneously
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite
- Problem-solving mindset and a customer-first attitude
About us
From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!
Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.
We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.
At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.
Amazing growth requires amazing employees. Are you up to the challenge?
We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!
MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.
We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!
Customer Success Job Roles in Ohio
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Search Customer Success Jobs in OhioCustomer Success Jobs in Ohio: Frequently Asked Questions
Which companies sponsor visas for customer success roles in Ohio?
Ohio-based and Ohio-operating companies that have filed H-1B Labor Condition Applications for customer success roles include Veeva Systems, Salesforce, Oracle, and NCR Voyix. Cleveland-area healthcare technology firms and Columbus-based SaaS companies have also shown sponsorship activity. Sponsorship availability varies by role seniority, team budget, and the employer's existing immigration infrastructure, so checking each company's LCA disclosure history is a practical starting point.
Which visa types are most common for customer success roles in Ohio?
The H-1B is the most frequently used visa for customer success managers and similar roles in Ohio, provided the position requires a bachelor's degree in a specific field such as business, computer science, or a related discipline. Canadian and Mexican nationals may qualify for the TN visa under the NAFTA/USMCA professional categories. Australian citizens can explore the E-3 visa. L-1 visa transfers are another pathway for candidates moving from a foreign office of a multinational employer.
Which cities in Ohio have the most customer success sponsorship jobs?
Columbus generates the highest concentration of customer success sponsorship opportunities in Ohio, driven by its expanding technology and SaaS company presence. Cleveland follows, with activity concentrated in healthcare IT, fintech, and professional services firms. Cincinnati contributes roles tied to consumer goods, logistics technology, and regional enterprise software companies. Dublin and Westerville, as Columbus suburbs home to several tech company offices, also see consistent hiring activity.
How to find customer success visa sponsorship jobs in Ohio?
Migrate Mate filters customer success roles in Ohio specifically by visa sponsorship availability, which removes the guesswork of contacting employers one by one. The platform surfaces roles from companies that have active sponsorship programs, covering Columbus, Cleveland, and Cincinnati. For international candidates, Migrate Mate also provides context on which visa categories apply to customer success positions, making it easier to assess fit before applying.
Are there state-specific considerations for customer success visa sponsorship in Ohio?
Ohio does not impose state-level visa sponsorship requirements, but employers must comply with federal prevailing wage rules set by the Department of Labor for H-1B filings. Ohio's lower cost of living compared to coastal tech hubs can make prevailing wage thresholds more attainable for employers, which may broaden the pool of companies willing to sponsor. Ohio State University and Case Western Reserve University also generate a pipeline of international graduates who pursue customer success roles locally after completing OPT.
What is the prevailing wage for sponsored customer success jobs in Ohio?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.