Customer Success Visa Sponsorship Jobs in Ohio
Ohio's customer success job market spans Columbus's growing tech sector, Cleveland's healthcare and fintech companies, and Cincinnati's consumer goods firms. Employers like Veeva Systems, Salesforce, and NCR Voyix have hired internationally for customer success roles here. Several Ohio-based SaaS and enterprise software companies sponsor H-1B visa and TN visas for qualified candidates.
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Get Access To All JobsCOMPANY OVERVIEW:
Founded in 1953 Avtron has a long history of manufacturing market leading power test solutions. Now with a global footprint and sales into some of the largest industrial projects, Avtron will continue to push the envelope of what’s possible in the electrical test environment. Avtron Power Solutions manufacture and distribute market leading load bank solutions for mission critical applications. We have the largest portfolio in the industry and can meet the highest load testing standards with our intelligent SIGMA load bank control system.
Position Summary:
We are seeking a strategic and highly organized Manager - Parts and Accessories Manager - to lead the commercial operations of our spare parts and accessories business. This critical leadership role is responsible for managing the full end-to-end process—from quoting and order entry through to fulfillment—while driving process efficiency, revenue growth, and customer satisfaction. The manager will oversee the Quote and Order Entry Support Team and collaborate closely with Customer Success to ensure timely, accurate, and professional communication with customers. This is an on-site position based at our Valley View (Cleveland), Ohio office and plays a key role in delivering exceptional post-sale support and enhancing the overall customer experience.
DUTIES AND RESPONSIBILITIES:
- Commercial Ownership: Take full commercial ownership of the spare parts line, including pricing strategy, quote accuracy, margin management, and customer experience.
- Sales Growth & Marketing Support: Identify and execute opportunities to increase parts and accessories sales through lifecycle programs, upselling strategies, and customer outreach. Collaborate with Marketing to develop promotional materials, catalogs, and content that support sales efforts.
- Process Improvement: Lead initiatives to streamline and enhance the spare parts workflow—quote-to-cash—improving turnaround times, accuracy, and internal efficiency.
- Reporting & Insights: Track and report on key performance indicators (KPIs) such as quote turnaround, order accuracy, revenue, backlog, and customer fulfillment metrics. Gather internal and external feedback to inform product planning and strategic decision-making.
- Customer Escalations: Act as the point of escalation for complex or high-value spare parts issues, coordinating with Engineering, Production, and Logistics as needed.
- Order Management: Oversee the spare parts quoting and order process, ensuring accuracy, on-time fulfillment, and excellent customer communication.
- Cross-Functional Coordination: Collaborate with Customer Success Agents to provide real-time updates on spare parts order status, lead times, and delivery timelines.
- Inventory & Forecast Coordination: Partner with Operations and Supply Chain to align parts demand planning, inventory levels, and lead time management.
MINIMUM QUALIFICATIONS:
- Bachelor’s degree in business, Operations, Engineering, or related field
- 5+ years of experience in aftermarket sales, parts management, or customer operations, preferably in manufacturing or industrial environments
- Proven leadership experience, with direct reports in commercial or operations roles
- Strong knowledge of ERP systems (e.g., SAP, Oracle) and CRM tools (e.g., Salesforce)
- Excellent communication, organizational, and analytical skills
- Track record of driving process improvement and sales growth in a fast-paced environment
EDUCATION, SKILLS AND EXPERIENCE:
Education:
Bachelor’s Degree from an accredited college or university in a relevant field or equivalent level of experience is preferred
Skills
- Creative problem-solver with outstanding customer service skills
- Strong verbal and written communication skills
- Excellent organizational and time management skills
- Team player who works well individually, as well as part of a team
Experience
2-4 years of experience in onboarding, customer support, or customer success—ideally in a manufacturing or technical product environment
COMPUTER SKILLS:
- Proficient in Microsoft Office programs (Word, Excel, PowerPoint)
- Experience using SAP and CRM systems a plus
COMPANY OVERVIEW:
Founded in 1953 Avtron has a long history of manufacturing market leading power test solutions. Now with a global footprint and sales into some of the largest industrial projects, Avtron will continue to push the envelope of what’s possible in the electrical test environment. Avtron Power Solutions manufacture and distribute market leading load bank solutions for mission critical applications. We have the largest portfolio in the industry and can meet the highest load testing standards with our intelligent SIGMA load bank control system.
Position Summary:
We are seeking a strategic and highly organized Manager - Parts and Accessories Manager - to lead the commercial operations of our spare parts and accessories business. This critical leadership role is responsible for managing the full end-to-end process—from quoting and order entry through to fulfillment—while driving process efficiency, revenue growth, and customer satisfaction. The manager will oversee the Quote and Order Entry Support Team and collaborate closely with Customer Success to ensure timely, accurate, and professional communication with customers. This is an on-site position based at our Valley View (Cleveland), Ohio office and plays a key role in delivering exceptional post-sale support and enhancing the overall customer experience.
DUTIES AND RESPONSIBILITIES:
- Commercial Ownership: Take full commercial ownership of the spare parts line, including pricing strategy, quote accuracy, margin management, and customer experience.
- Sales Growth & Marketing Support: Identify and execute opportunities to increase parts and accessories sales through lifecycle programs, upselling strategies, and customer outreach. Collaborate with Marketing to develop promotional materials, catalogs, and content that support sales efforts.
- Process Improvement: Lead initiatives to streamline and enhance the spare parts workflow—quote-to-cash—improving turnaround times, accuracy, and internal efficiency.
- Reporting & Insights: Track and report on key performance indicators (KPIs) such as quote turnaround, order accuracy, revenue, backlog, and customer fulfillment metrics. Gather internal and external feedback to inform product planning and strategic decision-making.
- Customer Escalations: Act as the point of escalation for complex or high-value spare parts issues, coordinating with Engineering, Production, and Logistics as needed.
- Order Management: Oversee the spare parts quoting and order process, ensuring accuracy, on-time fulfillment, and excellent customer communication.
- Cross-Functional Coordination: Collaborate with Customer Success Agents to provide real-time updates on spare parts order status, lead times, and delivery timelines.
- Inventory & Forecast Coordination: Partner with Operations and Supply Chain to align parts demand planning, inventory levels, and lead time management.
MINIMUM QUALIFICATIONS:
- Bachelor’s degree in business, Operations, Engineering, or related field
- 5+ years of experience in aftermarket sales, parts management, or customer operations, preferably in manufacturing or industrial environments
- Proven leadership experience, with direct reports in commercial or operations roles
- Strong knowledge of ERP systems (e.g., SAP, Oracle) and CRM tools (e.g., Salesforce)
- Excellent communication, organizational, and analytical skills
- Track record of driving process improvement and sales growth in a fast-paced environment
EDUCATION, SKILLS AND EXPERIENCE:
Education:
Bachelor’s Degree from an accredited college or university in a relevant field or equivalent level of experience is preferred
Skills
- Creative problem-solver with outstanding customer service skills
- Strong verbal and written communication skills
- Excellent organizational and time management skills
- Team player who works well individually, as well as part of a team
Experience
2-4 years of experience in onboarding, customer support, or customer success—ideally in a manufacturing or technical product environment
COMPUTER SKILLS:
- Proficient in Microsoft Office programs (Word, Excel, PowerPoint)
- Experience using SAP and CRM systems a plus
Customer Success Job Roles in Ohio
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Search Customer Success Jobs in OhioCustomer Success Jobs in Ohio: Frequently Asked Questions
Which companies sponsor visas for customer success roles in Ohio?
Ohio-based and Ohio-operating companies that have filed H-1B Labor Condition Applications for customer success roles include Veeva Systems, Salesforce, Oracle, and NCR Voyix. Cleveland-area healthcare technology firms and Columbus-based SaaS companies have also shown sponsorship activity. Sponsorship availability varies by role seniority, team budget, and the employer's existing immigration infrastructure, so checking each company's LCA disclosure history is a practical starting point.
Which visa types are most common for customer success roles in Ohio?
The H-1B is the most frequently used visa for customer success managers and similar roles in Ohio, provided the position requires a bachelor's degree in a specific field such as business, computer science, or a related discipline. Canadian and Mexican nationals may qualify for the TN visa under the NAFTA/USMCA professional categories. Australian citizens can explore the E-3 visa. L-1 visa transfers are another pathway for candidates moving from a foreign office of a multinational employer.
Which cities in Ohio have the most customer success sponsorship jobs?
Columbus generates the highest concentration of customer success sponsorship opportunities in Ohio, driven by its expanding technology and SaaS company presence. Cleveland follows, with activity concentrated in healthcare IT, fintech, and professional services firms. Cincinnati contributes roles tied to consumer goods, logistics technology, and regional enterprise software companies. Dublin and Westerville, as Columbus suburbs home to several tech company offices, also see consistent hiring activity.
How to find customer success visa sponsorship jobs in Ohio?
Migrate Mate filters customer success roles in Ohio specifically by visa sponsorship availability, which removes the guesswork of contacting employers one by one. The platform surfaces roles from companies that have active sponsorship programs, covering Columbus, Cleveland, and Cincinnati. For international candidates, Migrate Mate also provides context on which visa categories apply to customer success positions, making it easier to assess fit before applying.
Are there state-specific considerations for customer success visa sponsorship in Ohio?
Ohio does not impose state-level visa sponsorship requirements, but employers must comply with federal prevailing wage rules set by the Department of Labor for H-1B filings. Ohio's lower cost of living compared to coastal tech hubs can make prevailing wage thresholds more attainable for employers, which may broaden the pool of companies willing to sponsor. Ohio State University and Case Western Reserve University also generate a pipeline of international graduates who pursue customer success roles locally after completing OPT.
What is the prevailing wage for sponsored customer success jobs in Ohio?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.