Customer Success Visa Sponsorship Jobs in Washington
Washington's customer success hiring is anchored in Seattle's dense tech corridor, where companies like Microsoft, Amazon, Expedia, and Salesforce regularly staff customer-facing roles. Enterprise SaaS, cloud infrastructure, and e-commerce firms across the greater Puget Sound area have established track records of sponsoring H-1B visa and other work visas for qualified customer success professionals.
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This role can be located in the locations listed.
Lead transformational growth for Fortune 500 retail brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce on one of the world's largest e-commerce platforms.
Join our dynamic team as a Senior Customer Success Manager in Amazon Vendor Services, where you'll drive business growth for key vendors on Amazon's retail platform. This role combines strategic partnership management, data-driven decision making, and operational excellence to enhance the vendor experience. You'll develop and execute business plans that optimize selection, merchandising, and operational efficiency while delivering measurable results for both vendors and customers. In this role, you'll analyze data to provide strategic insights, develop joint business plans, while ensuring exceptional operational standards. You'll collaborate with cross-functional teams to identify growth opportunities, optimize vendor performance, and enhance the customer experience. This position offers the opportunity to make meaningful impact while working with diverse stakeholders in a dynamic e-commerce environment.
Key job responsibilities
- Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience
- Analyze data trends to identify opportunities and provide actionable recommendations
- Lead promotional planning and execution while ensuring catalog optimization
- Build collaborative relationships with internal teams and vendor partners
- Manage multiple projects while maintaining high operational standards
A day in the life
- Review performance metrics and present recommendations during vendor meetings
- Collaborate with cross-functional teams to resolve operational challenges
- Guide vendors on utilizing Amazon tools and systems effectively
- Participate in strategic planning sessions with category managers
- Support continuous improvement initiatives across the organization
About the team
Amazon Vendor Services provides comprehensive support to enrolled partners through dedicated customer success management, strategic advice, operational execution, and advanced program access. Our inclusive team values collaboration, innovation, and professional growth while working to enhance both vendor and customer experiences.
BASIC QUALIFICATIONS
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Bachelor's degree or equivalent
- Speak, write, and read fluently in Mandarin
- Knowledge of Excel at an advanced level
- 4+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising
- Data analysis experience including manipulating large datasets from complex systems and interpreting results
- Experience in relationship management
- Demonstrated ability to work effectively in fast-paced environments
- Excellent professional written and verbal communication skills
- Time management - 3+ years of professional experience in client or vendor facing roles with a focus in relationship management and negotiation skills
PREFERRED QUALIFICATIONS
- Experience using BI Tools (Tableau, OBIEE, Business Objects, Cognos, MicroStrategy)
- Experience handling ambiguous or undefined challenges through strong problem solving abilities
- Experience in process improvement
- Experience working with multiple groups of stakeholders
- Experience with project management
- 5+ years of e-commerce or retail industry experience
- Professional experience in Buying, Planning or Merchandising
- Advanced degree, certifications or equivalent experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, WA, SEATTLE - 82,700.00 - 140,000.00 USD annually
USA, WA, Seattle - 82,700.00 - 140,000.00 USD annually
DESCRIPTION
This role can be located in the locations listed.
Lead transformational growth for Fortune 500 retail brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce on one of the world's largest e-commerce platforms.
Join our dynamic team as a Senior Customer Success Manager in Amazon Vendor Services, where you'll drive business growth for key vendors on Amazon's retail platform. This role combines strategic partnership management, data-driven decision making, and operational excellence to enhance the vendor experience. You'll develop and execute business plans that optimize selection, merchandising, and operational efficiency while delivering measurable results for both vendors and customers. In this role, you'll analyze data to provide strategic insights, develop joint business plans, while ensuring exceptional operational standards. You'll collaborate with cross-functional teams to identify growth opportunities, optimize vendor performance, and enhance the customer experience. This position offers the opportunity to make meaningful impact while working with diverse stakeholders in a dynamic e-commerce environment.
Key job responsibilities
- Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience
- Analyze data trends to identify opportunities and provide actionable recommendations
- Lead promotional planning and execution while ensuring catalog optimization
- Build collaborative relationships with internal teams and vendor partners
- Manage multiple projects while maintaining high operational standards
A day in the life
- Review performance metrics and present recommendations during vendor meetings
- Collaborate with cross-functional teams to resolve operational challenges
- Guide vendors on utilizing Amazon tools and systems effectively
- Participate in strategic planning sessions with category managers
- Support continuous improvement initiatives across the organization
About the team
Amazon Vendor Services provides comprehensive support to enrolled partners through dedicated customer success management, strategic advice, operational execution, and advanced program access. Our inclusive team values collaboration, innovation, and professional growth while working to enhance both vendor and customer experiences.
BASIC QUALIFICATIONS
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Bachelor's degree or equivalent
- Speak, write, and read fluently in Mandarin
- Knowledge of Excel at an advanced level
- 4+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising
- Data analysis experience including manipulating large datasets from complex systems and interpreting results
- Experience in relationship management
- Demonstrated ability to work effectively in fast-paced environments
- Excellent professional written and verbal communication skills
- Time management - 3+ years of professional experience in client or vendor facing roles with a focus in relationship management and negotiation skills
PREFERRED QUALIFICATIONS
- Experience using BI Tools (Tableau, OBIEE, Business Objects, Cognos, MicroStrategy)
- Experience handling ambiguous or undefined challenges through strong problem solving abilities
- Experience in process improvement
- Experience working with multiple groups of stakeholders
- Experience with project management
- 5+ years of e-commerce or retail industry experience
- Professional experience in Buying, Planning or Merchandising
- Advanced degree, certifications or equivalent experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, WA, SEATTLE - 82,700.00 - 140,000.00 USD annually
USA, WA, Seattle - 82,700.00 - 140,000.00 USD annually
Customer Success Job Roles in Washington
See all 524+ Customer Success Jobs in Washington
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Search Customer Success Jobs in WashingtonCustomer Success Jobs in Washington: Frequently Asked Questions
Which companies sponsor visas for customer success roles in Washington?
Microsoft, Amazon, Salesforce, Expedia, and Tableau (now part of Salesforce) are among the Washington employers with documented H-1B sponsorship activity for customer success and customer experience roles. Smaller SaaS companies headquartered in the Seattle area, including Outreach and Highspot, have also filed H-1B petitions for customer-facing positions. Sponsorship activity is concentrated in the enterprise software and cloud services sectors.
Which visa types are most common for customer success roles in Washington?
The H-1B is the most common visa category for customer success managers in Washington, as employers typically require a bachelor's degree in business, communications, or a related field, supporting specialty occupation classification. Candidates from Australia may qualify for the E-3 visa, and Canadian and Mexican nationals may be eligible under the TN visa category. L-1 visa transfers are another pathway for those already employed internationally by a company with a U.S. presence.
How to find customer success visa sponsorship jobs in Washington?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse customer success roles in Washington without sifting through positions that don't offer sponsorship. You can filter by location to focus on Seattle, Bellevue, and Redmond, where the majority of Washington's sponsoring tech employers are based. Migrate Mate is built for international candidates navigating the sponsorship process.
Which cities in Washington have the most customer success sponsorship jobs?
Seattle and its Eastside suburbs, particularly Bellevue and Redmond, account for the large majority of customer success sponsorship opportunities in Washington. Redmond is home to Microsoft's campus, while Seattle hosts Amazon, Salesforce's regional offices, and a concentrated cluster of SaaS startups. Tacoma and Spokane have smaller tech footprints and correspondingly fewer sponsorship opportunities in this role category.
Are there state-specific factors that affect customer success sponsorship in Washington?
Washington has no state income tax, which influences how employers structure compensation and can affect prevailing wage calculations under the H-1B Labor Condition Application process. The Department of Labor sets prevailing wage levels for customer success manager roles based on the Bellevue-Seattle-Tacoma metropolitan area, which reflects the region's competitive compensation environment. Washington's concentration of enterprise tech employers also means customer success roles here are more likely to be classified at senior or strategic levels, which can support specialty occupation determinations.
What is the prevailing wage for sponsored customer success jobs in Washington?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.