Customer Success Visa Sponsorship Jobs in Washington
Washington's customer success hiring is anchored in Seattle's dense tech corridor, where companies like Microsoft, Amazon, Expedia, and Salesforce regularly staff customer-facing roles. Enterprise SaaS, cloud infrastructure, and e-commerce firms across the greater Puget Sound area have established track records of sponsoring H-1B visa and other work visas for qualified customer success professionals.
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Get Access To All JobsCompany Description
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.
Job Description
The Customer Success Engineer (CSE) serves as a strategic advisor and product subject matter expert (SME), helping customers maximize business outcomes from their Freshworks investment. Operating at the intersection of Customer Success, Product Expertise, Operational Transformation, and AI Innovation, CSEs partner with customers to drive product adoption, accelerate value realization, support revenue growth, mitigate customer risk, and influence product evolution through strategic customer insights.
The CSE role directly contributes to the six strategic pillars of the Global Solutions organization: Create Demand, Increase Win Probability, Expand Accounts, Scale the Revenue Engines, Protect Revenue & People.
Core Responsibilities
1. Create Demand
Support customer engagement activities that create awareness, demonstrate value, and generate future opportunities.
Responsibilities
- Conduct workflow audits, discovery sessions, operational assessments, and stakeholder workshops to understand customer requirements and identify improvement opportunities.
- Participate in webinars, customer communities, advisory boards, executive roundtables, and thought leadership initiatives.
- Promote AI best practices, customer use cases, and success frameworks that demonstrate measurable business value and generate customer interest.
2. Increase Win Probability
Position Freshworks as a trusted strategic partner by providing consultative guidance and industry expertise.
Responsibilities
- Act as a strategic advisor on industry trends, AI innovation, service management evolution, and digital workplace transformation.
- Develop and showcase customer success stories, transformation journeys, and measurable business outcomes.
-
Provide consultative guidance across ITSM, ESM, ITAM, and ITOM capabilities, aligning platform capabilities with business outcomes such as:
-
Enhanced employee and customer experiences
- Increased self-service adoption
- Data-driven decision making
- Productivity improvements
- Operational efficiency
3. Expand Accounts
Drive customer adoption and identify opportunities for long-term growth.
Responsibilities
- Partner with Customer Success Managers and Account Managers to support expansion strategies through adoption insights and business outcome alignment.
- Analyze product utilization trends and recommend initiatives that improve platform adoption and support revenue growth.
- Provide strategic recommendations that align customer objectives with long-term transformation initiatives.
- Guide customers on embedding AI into workflows, self-service experiences, automation strategies, and employee support operations.
- Improve AI adoption and value realization by helping customers achieve measurable business outcomes.
4. Scale the Revenue Engines
Develop scalable programs, assets, and operational best practices that increase organizational effectiveness.
Responsibilities
- Build scalable enablement assets, including: Playbooks, Best practice guides, Maturity models, Adoption frameworks, FAQs, Dashboards, ROI methodologies.
- Lead workshops, webinars, and enablement programs that can be reused across customer segments and internal teams.
- Standardize customer engagement methodologies and value realization practices.
- Consolidate customer insights, adoption trends, feature requests, and operational challenges to influence product strategy and roadmap prioritization.
- Participate in product reviews, beta programs, steering committees, and strategic customer initiatives.
- Identify and implement AI-driven efficiencies that improve productivity, accelerate execution, and enhance team scalability.
5. Protect Revenue
Drive proactive customer engagement to improve adoption, reduce risk, and support retention.
Responsibilities
- Partner with Customer Success Managers and Account Managers on retention strategies through proactive engagement and adoption planning.
- Identify adoption barriers, utilization gaps, operational inefficiencies, and customer risks using data-driven analysis.
- Monitor customer health indicators, operational performance metrics, and adoption trends to proactively address risks.
- Support at-risk account mitigation through Technical consultation, Workflow optimization, Solution recommendations and Executive alignment.
- Collaborate with the Risk Steering Committee by providing customer insights and contributing to mitigation strategies.
6. People
Contribute to organizational excellence while fostering collaboration and continuous learning.
Responsibilities
- Support organizational initiatives that drive business impact and operational excellence.
- Enable customer-facing teams through coaching, knowledge sharing, and technical enablement.
- Foster a culture of continuous learning, innovation, accountability, and customer obsession.
- Collaborate effectively across Go-to-Market (GTM) teams to drive strategic programs and organizational priorities.
- Continuously build AI expertise while contributing to team-wide AI initiatives.
Qualifications
Experience
- 5+ years of experience in Customer Success, Solutions Engineering, Technical Consulting, Service Management, or related customer-facing roles.
- Experience conducting workshops, process consultations, enablement sessions, and executive-level customer engagements.
- Proven experience collaborating cross-functionally with Product, Engineering, Support, Sales, and Customer Success organizations.
Technical & Domain Expertise
- Working knowledge of ITIL principles and service management best practices (ITIL certification preferred).
- Strong understanding of Employee Service Management (ESM), workflow automation, operational transformation, and digital workplace processes.
- Experience working with enterprise SaaS platforms related to service management, workflow orchestration, employee experience, or operational support systems.
- Deep understanding of workflow optimization, automation, integrations, analytics, and AI-enabled operational experiences.
Business & Consulting Skills
- Strong analytical skills with the ability to interpret customer health indicators, adoption metrics, and operational performance trends.
- Excellent communication, presentation, and stakeholder management skills with the ability to engage both technical and executive audiences.
- Demonstrated ability to influence product direction through structured customer feedback and strategic insights.
Additional Information
- Willingness to travel up to 30%, based on business needs.
Compensation Package
- $150,000 - $185,000 Base Salary. This role is also eligible for variable compensation.
Freshworks offers multiple options for dental, medical, vision, disability and life insurances. ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
Company Description
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.
Job Description
The Customer Success Engineer (CSE) serves as a strategic advisor and product subject matter expert (SME), helping customers maximize business outcomes from their Freshworks investment. Operating at the intersection of Customer Success, Product Expertise, Operational Transformation, and AI Innovation, CSEs partner with customers to drive product adoption, accelerate value realization, support revenue growth, mitigate customer risk, and influence product evolution through strategic customer insights.
The CSE role directly contributes to the six strategic pillars of the Global Solutions organization: Create Demand, Increase Win Probability, Expand Accounts, Scale the Revenue Engines, Protect Revenue & People.
Core Responsibilities
1. Create Demand
Support customer engagement activities that create awareness, demonstrate value, and generate future opportunities.
Responsibilities
- Conduct workflow audits, discovery sessions, operational assessments, and stakeholder workshops to understand customer requirements and identify improvement opportunities.
- Participate in webinars, customer communities, advisory boards, executive roundtables, and thought leadership initiatives.
- Promote AI best practices, customer use cases, and success frameworks that demonstrate measurable business value and generate customer interest.
2. Increase Win Probability
Position Freshworks as a trusted strategic partner by providing consultative guidance and industry expertise.
Responsibilities
- Act as a strategic advisor on industry trends, AI innovation, service management evolution, and digital workplace transformation.
- Develop and showcase customer success stories, transformation journeys, and measurable business outcomes.
-
Provide consultative guidance across ITSM, ESM, ITAM, and ITOM capabilities, aligning platform capabilities with business outcomes such as:
-
Enhanced employee and customer experiences
- Increased self-service adoption
- Data-driven decision making
- Productivity improvements
- Operational efficiency
3. Expand Accounts
Drive customer adoption and identify opportunities for long-term growth.
Responsibilities
- Partner with Customer Success Managers and Account Managers to support expansion strategies through adoption insights and business outcome alignment.
- Analyze product utilization trends and recommend initiatives that improve platform adoption and support revenue growth.
- Provide strategic recommendations that align customer objectives with long-term transformation initiatives.
- Guide customers on embedding AI into workflows, self-service experiences, automation strategies, and employee support operations.
- Improve AI adoption and value realization by helping customers achieve measurable business outcomes.
4. Scale the Revenue Engines
Develop scalable programs, assets, and operational best practices that increase organizational effectiveness.
Responsibilities
- Build scalable enablement assets, including: Playbooks, Best practice guides, Maturity models, Adoption frameworks, FAQs, Dashboards, ROI methodologies.
- Lead workshops, webinars, and enablement programs that can be reused across customer segments and internal teams.
- Standardize customer engagement methodologies and value realization practices.
- Consolidate customer insights, adoption trends, feature requests, and operational challenges to influence product strategy and roadmap prioritization.
- Participate in product reviews, beta programs, steering committees, and strategic customer initiatives.
- Identify and implement AI-driven efficiencies that improve productivity, accelerate execution, and enhance team scalability.
5. Protect Revenue
Drive proactive customer engagement to improve adoption, reduce risk, and support retention.
Responsibilities
- Partner with Customer Success Managers and Account Managers on retention strategies through proactive engagement and adoption planning.
- Identify adoption barriers, utilization gaps, operational inefficiencies, and customer risks using data-driven analysis.
- Monitor customer health indicators, operational performance metrics, and adoption trends to proactively address risks.
- Support at-risk account mitigation through Technical consultation, Workflow optimization, Solution recommendations and Executive alignment.
- Collaborate with the Risk Steering Committee by providing customer insights and contributing to mitigation strategies.
6. People
Contribute to organizational excellence while fostering collaboration and continuous learning.
Responsibilities
- Support organizational initiatives that drive business impact and operational excellence.
- Enable customer-facing teams through coaching, knowledge sharing, and technical enablement.
- Foster a culture of continuous learning, innovation, accountability, and customer obsession.
- Collaborate effectively across Go-to-Market (GTM) teams to drive strategic programs and organizational priorities.
- Continuously build AI expertise while contributing to team-wide AI initiatives.
Qualifications
Experience
- 5+ years of experience in Customer Success, Solutions Engineering, Technical Consulting, Service Management, or related customer-facing roles.
- Experience conducting workshops, process consultations, enablement sessions, and executive-level customer engagements.
- Proven experience collaborating cross-functionally with Product, Engineering, Support, Sales, and Customer Success organizations.
Technical & Domain Expertise
- Working knowledge of ITIL principles and service management best practices (ITIL certification preferred).
- Strong understanding of Employee Service Management (ESM), workflow automation, operational transformation, and digital workplace processes.
- Experience working with enterprise SaaS platforms related to service management, workflow orchestration, employee experience, or operational support systems.
- Deep understanding of workflow optimization, automation, integrations, analytics, and AI-enabled operational experiences.
Business & Consulting Skills
- Strong analytical skills with the ability to interpret customer health indicators, adoption metrics, and operational performance trends.
- Excellent communication, presentation, and stakeholder management skills with the ability to engage both technical and executive audiences.
- Demonstrated ability to influence product direction through structured customer feedback and strategic insights.
Additional Information
- Willingness to travel up to 30%, based on business needs.
Compensation Package
- $150,000 - $185,000 Base Salary. This role is also eligible for variable compensation.
Freshworks offers multiple options for dental, medical, vision, disability and life insurances. ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
Customer Success Job Roles in Washington
See all 141+ Customer Success Jobs in Washington
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Search Customer Success Jobs in WashingtonCustomer Success Jobs in Washington: Frequently Asked Questions
Which companies sponsor visas for customer success roles in Washington?
Microsoft, Amazon, Salesforce, Expedia, and Tableau (now part of Salesforce) are among the Washington employers with documented H-1B sponsorship activity for customer success and customer experience roles. Smaller SaaS companies headquartered in the Seattle area, including Outreach and Highspot, have also filed H-1B petitions for customer-facing positions. Sponsorship activity is concentrated in the enterprise software and cloud services sectors.
Which visa types are most common for customer success roles in Washington?
The H-1B is the most common visa category for customer success managers in Washington, as employers typically require a bachelor's degree in business, communications, or a related field, supporting specialty occupation classification. Candidates from Australia may qualify for the E-3 visa, and Canadian and Mexican nationals may be eligible under the TN visa category. L-1 visa transfers are another pathway for those already employed internationally by a company with a U.S. presence.
How to find customer success visa sponsorship jobs in Washington?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse customer success roles in Washington without sifting through positions that don't offer sponsorship. You can filter by location to focus on Seattle, Bellevue, and Redmond, where the majority of Washington's sponsoring tech employers are based. Migrate Mate is built for international candidates navigating the sponsorship process.
Which cities in Washington have the most customer success sponsorship jobs?
Seattle and its Eastside suburbs, particularly Bellevue and Redmond, account for the large majority of customer success sponsorship opportunities in Washington. Redmond is home to Microsoft's campus, while Seattle hosts Amazon, Salesforce's regional offices, and a concentrated cluster of SaaS startups. Tacoma and Spokane have smaller tech footprints and correspondingly fewer sponsorship opportunities in this role category.
Are there state-specific factors that affect customer success sponsorship in Washington?
Washington has no state income tax, which influences how employers structure compensation and can affect prevailing wage calculations under the H-1B Labor Condition Application process. The Department of Labor sets prevailing wage levels for customer success manager roles based on the Bellevue-Seattle-Tacoma metropolitan area, which reflects the region's competitive compensation environment. Washington's concentration of enterprise tech employers also means customer success roles here are more likely to be classified at senior or strategic levels, which can support specialty occupation determinations.
What is the prevailing wage for sponsored customer success jobs in Washington?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.