Customer Success Visa Sponsorship Jobs in South Dakota
Customer success roles in South Dakota are concentrated in Sioux Falls, where financial technology firms like Citibank and Wells Fargo maintain significant operations alongside growing SaaS companies. Employers in banking, healthcare IT, and enterprise software have sponsored visas for customer success professionals, particularly through the H-1B visa program for specialized account management and client solutions positions.
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Get Access To All JobsLocation:
Sioux Falls, SD, US, 57108
Req ID: 2288
Salary Range: $53,520-$86,790
Incentive Opportunity: 7.5% - 15%
AgCountry Farm Credit Services (AgCountry), Farm Credit Services of America (FCSAmerica) and Frontier Farm Credit are financial cooperatives that operate under shared management across eight states. While each association is owned by its local farmers and ranchers, they collaborate by pooling resources, expertise, and talent to provide affordable credit, crop insurance, and financial services.
Our associations are united by a common mission and commitment to serving rural America and supporting each other, which drives the success of the farmers, ranchers, and agribusiness we serve. We take pride in being a great place to work, and this enthusiasm is reflected in the relationships our team members foster with one another and with our customers.
Job Summary
Seeking a facilitator of the customer journey through the loan process and all aspects of product delivery before, during and after the closing. As a Customer Experience Specialist, you will be the customer’s point-of-contact, establishing strong relationships by providing exceptional levels of service and support. You will engage with customers, prospects, team members and visitors through phone, in-person, and digital channels. Responsible for monetary accounting activities, addressing customer inquiries, assisting with customer-facing technology and overall management of office operations. Accountable for application processing and coordination from the point of application through working with customers to obtain signatures.
Essential Duties & Responsibilities
Customer & Sales Assistance:
- Responsible for accurately documenting customer interactions and seeing them through to resolution, including collaboration with teammates and escalation to internal resources when necessary.
- Generate referrals by promoting core products, services and digital tools.
- Provide Sales Support for Sales Team.
Monetary Activities:
- Follow established protocols to prevent fraud and risk, ensuring appropriate authorization forms are signed, and document and process all monetary transactions such as payments and wire transfers.
- Responsible for addressing customer inquiries related to payments, interest, and account changes, as well as resolving overdrafts and past due accounts with the involvement of other teammates, if necessary.
Loan Application and Line of Credit Processing and Coordination:
- Coordinate new loan application needs from submission to obtaining signatures from customers.
- Enter applications into appropriate systems and work with officers to gather necessary financial, legal, and identification documentation.
- Responsible for renewal administration which includes requesting financial information from customers, submitting financials for input, and verifying customer-provided financials.
- Contact customers regarding renewal status and coordinate with other teammates to ensure documents are prepared.
- Renewal of operating line of credit.
Office Operations:
Responsible for tasks like managing invoices, maintaining office supplies, coordinating loan file record retention, providing administrative support to team leaders and teammates, validating vendor identification and work orders, coordinating facility service requests, and managing pooled vehicles by scheduling maintenance and repairs.
Education Requirements
Preferred Associate's Degree in Business, Finance or related majors or equivalent work experience.
Years of Experience
A minimum of two years' customer service experience or equivalent work experience.
Why Us:
For qualifying positions, we provide a competitive benefits package designed to support health and well-being, financial security, and work-life balance:
Health Benefits: Comprehensive medical, dental, and vision insurance
Retirement Plans: 401(k)
Paid Time Off: Vacation, sick leave, paid holidays, and parental leave
Additional Benefits: Life and disability insurance, Employee Assistance Program (EAP), wellness programs, tuition assistance, and short-term incentive pay
For a comprehensive overview of our total reward offerings, click here.
About us:
AgCountry has 43 offices, is based in Fargo, North Dakota and serves portions of North Dakota, Minnesota, and Wisconsin. FCSAmerica is based in Omaha, NE and has 42 local offices serving rural communities and agriculture in Iowa, Nebraska, South Dakota, and Wyoming. Frontier Farm Credit has six offices serving eastern Kansas. Together, we support nearly 82,000 producers and agribusinesses, meeting the needs of today’s agricultural industry with our combined 2600+ employees providing lending, risk management, technology, commodity marketing, and customer and employee education.
AgCountry Farm Credit Services, ACA, Farm Credit Services of America, ACA, and Frontier Farm Credit, ACA are Equal Employment Opportunity employers, and they comply with all applicable federal, state, and local fair employment practices laws.
Location:
Sioux Falls, SD, US, 57108
Req ID: 2288
Salary Range: $53,520-$86,790
Incentive Opportunity: 7.5% - 15%
AgCountry Farm Credit Services (AgCountry), Farm Credit Services of America (FCSAmerica) and Frontier Farm Credit are financial cooperatives that operate under shared management across eight states. While each association is owned by its local farmers and ranchers, they collaborate by pooling resources, expertise, and talent to provide affordable credit, crop insurance, and financial services.
Our associations are united by a common mission and commitment to serving rural America and supporting each other, which drives the success of the farmers, ranchers, and agribusiness we serve. We take pride in being a great place to work, and this enthusiasm is reflected in the relationships our team members foster with one another and with our customers.
Job Summary
Seeking a facilitator of the customer journey through the loan process and all aspects of product delivery before, during and after the closing. As a Customer Experience Specialist, you will be the customer’s point-of-contact, establishing strong relationships by providing exceptional levels of service and support. You will engage with customers, prospects, team members and visitors through phone, in-person, and digital channels. Responsible for monetary accounting activities, addressing customer inquiries, assisting with customer-facing technology and overall management of office operations. Accountable for application processing and coordination from the point of application through working with customers to obtain signatures.
Essential Duties & Responsibilities
Customer & Sales Assistance:
- Responsible for accurately documenting customer interactions and seeing them through to resolution, including collaboration with teammates and escalation to internal resources when necessary.
- Generate referrals by promoting core products, services and digital tools.
- Provide Sales Support for Sales Team.
Monetary Activities:
- Follow established protocols to prevent fraud and risk, ensuring appropriate authorization forms are signed, and document and process all monetary transactions such as payments and wire transfers.
- Responsible for addressing customer inquiries related to payments, interest, and account changes, as well as resolving overdrafts and past due accounts with the involvement of other teammates, if necessary.
Loan Application and Line of Credit Processing and Coordination:
- Coordinate new loan application needs from submission to obtaining signatures from customers.
- Enter applications into appropriate systems and work with officers to gather necessary financial, legal, and identification documentation.
- Responsible for renewal administration which includes requesting financial information from customers, submitting financials for input, and verifying customer-provided financials.
- Contact customers regarding renewal status and coordinate with other teammates to ensure documents are prepared.
- Renewal of operating line of credit.
Office Operations:
Responsible for tasks like managing invoices, maintaining office supplies, coordinating loan file record retention, providing administrative support to team leaders and teammates, validating vendor identification and work orders, coordinating facility service requests, and managing pooled vehicles by scheduling maintenance and repairs.
Education Requirements
Preferred Associate's Degree in Business, Finance or related majors or equivalent work experience.
Years of Experience
A minimum of two years' customer service experience or equivalent work experience.
Why Us:
For qualifying positions, we provide a competitive benefits package designed to support health and well-being, financial security, and work-life balance:
Health Benefits: Comprehensive medical, dental, and vision insurance
Retirement Plans: 401(k)
Paid Time Off: Vacation, sick leave, paid holidays, and parental leave
Additional Benefits: Life and disability insurance, Employee Assistance Program (EAP), wellness programs, tuition assistance, and short-term incentive pay
For a comprehensive overview of our total reward offerings, click here.
About us:
AgCountry has 43 offices, is based in Fargo, North Dakota and serves portions of North Dakota, Minnesota, and Wisconsin. FCSAmerica is based in Omaha, NE and has 42 local offices serving rural communities and agriculture in Iowa, Nebraska, South Dakota, and Wyoming. Frontier Farm Credit has six offices serving eastern Kansas. Together, we support nearly 82,000 producers and agribusinesses, meeting the needs of today’s agricultural industry with our combined 2600+ employees providing lending, risk management, technology, commodity marketing, and customer and employee education.
AgCountry Farm Credit Services, ACA, Farm Credit Services of America, ACA, and Frontier Farm Credit, ACA are Equal Employment Opportunity employers, and they comply with all applicable federal, state, and local fair employment practices laws.
Customer Success Job Roles in South Dakota
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Search Customer Success Jobs in South DakotaCustomer Success Jobs in South Dakota: Frequently Asked Questions
Which companies sponsor visas for customer success roles in South Dakota?
Sioux Falls-based financial institutions and fintech firms are the most active sponsors for customer success professionals in South Dakota. Citibank, Wells Fargo, and Sanford Health have established operations in the state and have historically filed H-1B petitions. Smaller SaaS and healthcare technology companies in Sioux Falls also sponsor periodically, particularly for senior customer success manager and implementation specialist roles requiring specialized technical knowledge.
Which visa types are most common for customer success roles in South Dakota?
The H-1B is the most common visa for customer success roles in South Dakota, provided the position qualifies as a specialty occupation requiring a bachelor's degree in a specific field such as business, computer science, or information systems. The O-1A is an option for candidates with demonstrated extraordinary achievement. TN visas are available to Canadian and Mexican nationals in qualifying management or technology classifications when the role meets those criteria.
Which cities in South Dakota have the most customer success sponsorship jobs?
Sioux Falls accounts for the vast majority of customer success visa sponsorship activity in South Dakota. The city hosts the state's largest concentration of financial services, healthcare, and technology employers. Rapid City has a smaller but emerging tech sector with occasional sponsorship opportunities. Outside these two cities, customer success sponsorship activity in South Dakota is limited, so most job seekers focus their search on Sioux Falls.
How to find customer success visa sponsorship jobs in South Dakota?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to search for customer success roles in South Dakota without sorting through positions that don't sponsor. You can filter by role type and state to surface relevant openings from financial services, healthcare IT, and SaaS employers in Sioux Falls. Migrate Mate also provides context on which employers have a track record of sponsoring international candidates in this region.
Are there any state-specific considerations for customer success visa sponsorship in South Dakota?
South Dakota has no state income tax, which affects total compensation calculations but does not change federal visa sponsorship requirements. Employers sponsoring H-1B workers must pay the prevailing wage for the role and location as determined by Department of Labor data for the Sioux Falls metro area. South Dakota State University and the University of South Dakota produce graduates who enter local customer success pipelines, but international candidates typically rely on employer-sponsored H-1B petitions rather than OPT extensions given the limited volume of tech employers in the state.
What is the prevailing wage for sponsored customer success jobs in South Dakota?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.