Customer Success Visa Sponsorship Jobs in Nebraska
Nebraska's customer success hiring is anchored in Omaha, where financial services firms like TD Ameritrade, Mutual of Omaha, and Union Pacific maintain large operations with ongoing needs for client-facing professionals. Lincoln's growing tech sector adds further opportunity. International candidates will find H-1B visa and TN visas the most common sponsorship paths for these roles.
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Get Access To All JobsINTRODUCTION
At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.
Day Shift, Monday – Friday 08:30am – 05:00pm
As a Lead, Customer Service, you will be responsible for ensuring superior service delivery to online customers by directly supervising the daily operational activities of a team of customer service specialists. You will lead and coach assigned team in a manner that assures quality customer interaction, builds and retains customer relationships and is committed to the timely delivery of company products and services. As a part of the GXO team, you’ll have a starring role in helping us continue to provide daily freight solutions for our global customers.
PAY, BENEFITS AND MORE
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including extended health benefits (medical, dental and vision), pension, life insurance, disability and more.
WHAT YOU’LL DO ON A TYPICAL DAY:
- Directly organize and supervise day-to-day operations and activities of a customer service team in order to achieve key performance goals
- Support the building and developing of an effective and high-performance team
- Maintain daily and weekly statistics for individual direct reports
- Research department results
- Troubleshoot operational problems
- Complete team reports as required
- Identify and research escalated problems and provides guidance to direct reports for resolution
- Serve as point of escalation for transactions requiring advance expertise or discernment in order to resolve complex customer issues and ensure timely follow up and customer satisfaction
WHAT YOU NEED TO SUCCEED AT GXO:
At a minimum, you’ll need:
- 4 years of experience in a customer service role troubleshooting and handling complex transactions with 1-year team lead experience
- Experience with Microsoft Office (Word, Excel, & Outlook)
- Bilingual English/ French
It’d be great if you also have:
- Experience in a call center environment
- Solid customer service skills and the ability to satisfactorily resolve issues
- Solid ability to multitask with exceptional organizational skills
- Ability to thrive under pressure while delivering solutions that exceed customer expectations
WE ENGINEER FASTER, SMARTER, LEANER SUPPLY CHAINS
GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.
We are proud to be an Equal Opportunity employer including Disabled/Veterans.
GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.
INTRODUCTION
At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.
Day Shift, Monday – Friday 08:30am – 05:00pm
As a Lead, Customer Service, you will be responsible for ensuring superior service delivery to online customers by directly supervising the daily operational activities of a team of customer service specialists. You will lead and coach assigned team in a manner that assures quality customer interaction, builds and retains customer relationships and is committed to the timely delivery of company products and services. As a part of the GXO team, you’ll have a starring role in helping us continue to provide daily freight solutions for our global customers.
PAY, BENEFITS AND MORE
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including extended health benefits (medical, dental and vision), pension, life insurance, disability and more.
WHAT YOU’LL DO ON A TYPICAL DAY:
- Directly organize and supervise day-to-day operations and activities of a customer service team in order to achieve key performance goals
- Support the building and developing of an effective and high-performance team
- Maintain daily and weekly statistics for individual direct reports
- Research department results
- Troubleshoot operational problems
- Complete team reports as required
- Identify and research escalated problems and provides guidance to direct reports for resolution
- Serve as point of escalation for transactions requiring advance expertise or discernment in order to resolve complex customer issues and ensure timely follow up and customer satisfaction
WHAT YOU NEED TO SUCCEED AT GXO:
At a minimum, you’ll need:
- 4 years of experience in a customer service role troubleshooting and handling complex transactions with 1-year team lead experience
- Experience with Microsoft Office (Word, Excel, & Outlook)
- Bilingual English/ French
It’d be great if you also have:
- Experience in a call center environment
- Solid customer service skills and the ability to satisfactorily resolve issues
- Solid ability to multitask with exceptional organizational skills
- Ability to thrive under pressure while delivering solutions that exceed customer expectations
WE ENGINEER FASTER, SMARTER, LEANER SUPPLY CHAINS
GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.
We are proud to be an Equal Opportunity employer including Disabled/Veterans.
GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.
Customer Success Job Roles in Nebraska
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Search Customer Success Jobs in NebraskaCustomer Success Jobs in Nebraska: Frequently Asked Questions
Which companies in Nebraska sponsor visas for customer success roles?
Omaha-based employers are the most active sponsors for customer success positions in Nebraska. Financial services firms like Mutual of Omaha and TD Ameritrade, along with technology companies and healthcare organizations operating in the region, have historically filed H-1B petitions for client-facing roles. Sponsorship availability varies by company size and hiring cycle, so confirming with individual employers directly is always recommended.
Which visa types are most common for customer success roles in Nebraska?
The H-1B is the most common visa for customer success managers and similar roles in Nebraska, provided the position qualifies as a specialty occupation requiring a bachelor's degree in a relevant field such as business, communications, or information technology. Canadian and Mexican nationals may also qualify for the TN visa under the 'Management Consultant' or related categories, depending on the specific job duties.
Which cities in Nebraska have the most customer success sponsorship jobs?
Omaha accounts for the majority of customer success sponsorship activity in Nebraska, driven by its concentration of financial services, insurance, and technology employers. Lincoln is a secondary market with growing opportunities, particularly through its university-affiliated tech ecosystem and state government contractors. Smaller markets like Bellevue occasionally see openings tied to defense and logistics sector employers.
How to find customer success visa sponsorship jobs in Nebraska?
Migrate Mate is built specifically for international job seekers and filters customer success roles in Nebraska by visa sponsorship eligibility, so you're not sorting through listings from employers who won't sponsor. Searching by state and role on Migrate Mate surfaces positions from companies that have demonstrated sponsorship willingness, which is particularly useful in a mid-sized market like Nebraska where sponsored openings are less frequent than in coastal tech hubs.
Are there any Nebraska-specific considerations for customer success visa sponsorship?
Nebraska is a lower cost-of-living state, which affects prevailing wage determinations under H-1B Labor Condition Application requirements. Employers must pay at least the DOL prevailing wage for the specific role and location, which in Nebraska's market will differ from rates in San Francisco or New York. Candidates from University of Nebraska graduate programs sometimes have existing OPT or STEM OPT authorization, which can bridge the gap before an employer files an H-1B petition.
What is the prevailing wage for sponsored customer success jobs in Nebraska?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.