Customer Success Visa Sponsorship Jobs in Michigan
Michigan's customer success job market is anchored by enterprise software, automotive technology, and healthcare IT sectors, with hiring concentrated in Detroit, Ann Arbor, and Grand Rapids. Companies like Quicken Loans, Stryker, and automotive tech firms have sponsored visas for customer success professionals, making Michigan a viable destination for international candidates in this field.
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Get Access To All JobsYour role at Dynatrace
The Customer Success Manager (CSM) is responsible for preserving and growing subscription renewals from the assigned named accounts, for Digital Experience Management (DEM) solutions in assigned territory by driving adoption using a customer engagement lifecycle model.
Role & Responsibilities
- Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, and project planning.
- Own renewal strategy and subsequent on time renewal of subscription(s).
- Build Dynatrace brand awareness and loyalty.
- Defend against the competition.
- Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items.
- Work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution.
- Coordinate account activities with sales teams for Assigned accounts within territory.
- Identify strategic, new business growth opportunities. Leverage relationships to aid in the building of reference accounts/contacts.
- Act as customer advocate and liaison to become a Trusted Advisor.
- Travel as required.
Minimum Requirements
- Bachelor’s degree or equivalent work experience.
- 2-5+ years relevant experience in customer success, account management, or similar field.
Preferred skills and experiences:
- A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices.
- Proven expertise working with the executive level in client environments, as well as with procurement and business owners.
- Excellent verbal, written and interpersonal communication skills.
- Awareness of the Observability marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition.
- Highly motivated, energetic and committed to getting results.
- Ability to develop strong relationships with the user/customer/internal communities.
- Understanding of Internet, web and mobile applications; knowledge of HTTP, HTML, JavaScript etc.
Why you will love being a Dynatracer
- Dynatrace is a leader in unified observability and security.
- We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
- Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
- The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
- Over 50% of the Fortune 100 companies are current customers of Dynatrace.
Compensation and Rewards
- The base salary range for this role is $76,000 - $95,000. When determining your salary, we consider your experience, skills, education, and work location.
- Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system.
- We also offer medical/dental benefits, and a company matching 401(k) plan for retirement.
Equal Employment Opportunity
All your information will be kept confidential according to EEO guidelines.
We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position, please upload your resume/CV.
Note to Recruiters and Agencies: Thank you for your interest in Dynatrace. Please note that we do not accept unsolicited agency resumes —do not forward them via our website or directly to Dynatrace employees. Dynatrace will not pay fees for unsolicited resumes, and any resumes received this way will be considered the property of Dynatrace.
Benefits and work-life perks
We offer best-in-class core rewards, including paid time off, financial security benefits, retirement savings plans, and health insurance. Beyond that, you’ll get other benefits and work-life perks designed to make your ride with us even more rewarding.
Mental health support
Our Employee Assistance Program, powered by Telus Health, offers support for you and your family members.
Wellness Days
Four company-designated extra paid days off for you to recharge batteries.
Flexibility
Our hybrid working model and flexible working hours offer you the flexibility you need.
Employee Stock Purchase Plan
Purchase company stock (NYSE:DT) at a discounted price and become a shareholder.
Learn & develop
Company-wide learning perks, designated team's learning days, and more.
Volunteering day
A day of paid volunteer time to support a community or cause you care about.
Regular team events
We host Global Culture Parties, Family & Friends at Work Day, Global Breakfasts, Green Weeks, Pride Month, and beyond!
International vibe
Most of our offices and teams are proudly multicultural. English is our shared language, but we embrace and learn from each other's cultures.
Rewards vary depending on your employment type. Some benefits and perks also differ by location — explore your city to see what’s available there.
About Dynatrace
Dynatrace (NYSE: DT) is the leading AI-powered observability and security platform. We're advancing observability for today's digital businesses, helping transform modern digital ecosystems' complexity into powerful business assets.
Our AI-driven insights cut through the noise, allowing customers to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Dynatrace offers simplicity, clarity, and reliability at scale to ensure teams can make informed decisions, minimize downtime, and drive their business forward with confidence.
Your role at Dynatrace
The Customer Success Manager (CSM) is responsible for preserving and growing subscription renewals from the assigned named accounts, for Digital Experience Management (DEM) solutions in assigned territory by driving adoption using a customer engagement lifecycle model.
Role & Responsibilities
- Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, and project planning.
- Own renewal strategy and subsequent on time renewal of subscription(s).
- Build Dynatrace brand awareness and loyalty.
- Defend against the competition.
- Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items.
- Work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution.
- Coordinate account activities with sales teams for Assigned accounts within territory.
- Identify strategic, new business growth opportunities. Leverage relationships to aid in the building of reference accounts/contacts.
- Act as customer advocate and liaison to become a Trusted Advisor.
- Travel as required.
Minimum Requirements
- Bachelor’s degree or equivalent work experience.
- 2-5+ years relevant experience in customer success, account management, or similar field.
Preferred skills and experiences:
- A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices.
- Proven expertise working with the executive level in client environments, as well as with procurement and business owners.
- Excellent verbal, written and interpersonal communication skills.
- Awareness of the Observability marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition.
- Highly motivated, energetic and committed to getting results.
- Ability to develop strong relationships with the user/customer/internal communities.
- Understanding of Internet, web and mobile applications; knowledge of HTTP, HTML, JavaScript etc.
Why you will love being a Dynatracer
- Dynatrace is a leader in unified observability and security.
- We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
- Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
- The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
- Over 50% of the Fortune 100 companies are current customers of Dynatrace.
Compensation and Rewards
- The base salary range for this role is $76,000 - $95,000. When determining your salary, we consider your experience, skills, education, and work location.
- Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system.
- We also offer medical/dental benefits, and a company matching 401(k) plan for retirement.
Equal Employment Opportunity
All your information will be kept confidential according to EEO guidelines.
We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position, please upload your resume/CV.
Note to Recruiters and Agencies: Thank you for your interest in Dynatrace. Please note that we do not accept unsolicited agency resumes —do not forward them via our website or directly to Dynatrace employees. Dynatrace will not pay fees for unsolicited resumes, and any resumes received this way will be considered the property of Dynatrace.
Benefits and work-life perks
We offer best-in-class core rewards, including paid time off, financial security benefits, retirement savings plans, and health insurance. Beyond that, you’ll get other benefits and work-life perks designed to make your ride with us even more rewarding.
Mental health support
Our Employee Assistance Program, powered by Telus Health, offers support for you and your family members.
Wellness Days
Four company-designated extra paid days off for you to recharge batteries.
Flexibility
Our hybrid working model and flexible working hours offer you the flexibility you need.
Employee Stock Purchase Plan
Purchase company stock (NYSE:DT) at a discounted price and become a shareholder.
Learn & develop
Company-wide learning perks, designated team's learning days, and more.
Volunteering day
A day of paid volunteer time to support a community or cause you care about.
Regular team events
We host Global Culture Parties, Family & Friends at Work Day, Global Breakfasts, Green Weeks, Pride Month, and beyond!
International vibe
Most of our offices and teams are proudly multicultural. English is our shared language, but we embrace and learn from each other's cultures.
Rewards vary depending on your employment type. Some benefits and perks also differ by location — explore your city to see what’s available there.
About Dynatrace
Dynatrace (NYSE: DT) is the leading AI-powered observability and security platform. We're advancing observability for today's digital businesses, helping transform modern digital ecosystems' complexity into powerful business assets.
Our AI-driven insights cut through the noise, allowing customers to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Dynatrace offers simplicity, clarity, and reliability at scale to ensure teams can make informed decisions, minimize downtime, and drive their business forward with confidence.
Customer Success Job Roles in Michigan
See all 278+ Customer Success Jobs in Michigan
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Search Customer Success Jobs in MichiganCustomer Success Jobs in Michigan: Frequently Asked Questions
Which companies sponsor visas for customer success roles in Michigan?
Michigan employers that have sponsored visas for customer success professionals include Quicken Loans (now Rocket Companies) in Detroit, Stryker in Kalamazoo, and automotive technology firms across the metro Detroit corridor. Enterprise software companies with Michigan offices, particularly those serving the automotive and healthcare sectors, also have established sponsorship track records. Sponsorship availability varies by role, team, and hiring cycle.
Which visa types are most common for customer success roles in Michigan?
Customer success roles in Michigan are most commonly sponsored under the H-1B visa, which requires a qualifying bachelor's degree in a relevant specialty field such as business, communications, or computer science. Candidates with Canadian or Mexican citizenship may qualify for TN visa status under the USMCA. Those with extraordinary ability or multinational manager backgrounds may explore O-1 visa or L-1 visa options, though these are less common for customer success positions.
Which cities in Michigan have the most customer success sponsorship jobs?
Detroit and its surrounding metro area, including Southfield and Dearborn, account for the largest share of customer success sponsorship opportunities in Michigan, driven by automotive technology, fintech, and enterprise software employers. Ann Arbor is a secondary hub with a strong startup and technology presence, partly fueled by University of Michigan talent pipelines. Grand Rapids has growing activity in healthcare IT and manufacturing software sectors.
How to find customer success visa sponsorship jobs in Michigan?
Migrate Mate filters job listings specifically by visa sponsorship status, making it straightforward to find customer success roles in Michigan where employers are actively open to sponsoring international candidates. Filtering by state and role on Migrate Mate surfaces positions from enterprise software, automotive technology, and healthcare IT companies that have sponsored visas before, saving time compared to manually screening general job postings.
Are there any Michigan-specific factors that affect visa sponsorship for customer success professionals?
Michigan's concentration in automotive technology and healthcare IT means customer success roles here often require domain knowledge in those industries, which can strengthen a visa petition by demonstrating specialized qualifications. The University of Michigan and Michigan State University generate significant international talent pipelines, so employers in Ann Arbor and East Lansing are generally more accustomed to sponsorship processes. H-1B visa prevailing wage requirements apply statewide and vary by metropolitan area.
What is the prevailing wage for sponsored customer success jobs in Michigan?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.