Customer Success Visa Sponsorship Jobs in Washington DC
Washington DC's customer success job market is anchored by government technology contractors, policy-focused SaaS companies, and associations headquartered along the K Street corridor and in nearby Rosslyn and Bethesda. Employers like Salesforce, Qualtrics, and federal IT contractors regularly hire internationally, making DC a genuine hub for sponsored customer success roles.
Find Customer Success JobsOverview
Showing 5 of 19+ Customer Success Jobs in Washington DC with Visa Sponsorship
See all Customer Success Jobs in Washington DC with Visa Sponsorship
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Jobs in Washington DC with Visa Sponsorship.
Get Access To All JobsWork Schedule
Standard Office Hours (40/wk)
Environmental Conditions
Office
Job Description
Thermo Fisher Scientific Inc. is the world leader in serving science, with revenues of $32 billion and more than 52,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support.
Division Summary
Launched in 2011 to enhance customer productivity, Unity Lab Services is one of Thermo Fisher Scientific’s five premier brands. We provide a single source for integrated lab service, support and supply management. IES (the internal acronym standing for Instrument and Enterprise Services Division) encompasses over 3600 global service professionals with the broadest service portfolio in the market coupled with access to a deep bench of domain expertise.
Position Summary
This role will cover the North West territory. The Customer Success Manager is an Inside Sales role focused on selling service products such as warranty extensions, maintenance and service contracts, and qualifications. This role involves building strong customer relationships, recognizing market trends, and collaborating with internal and external partners to increase market share and achieve financial goals.
What Will You Do?
- Inside Sales Activities: Focus on selling service products such as warranty extensions, maintenance and service contracts, and qualifications. Implement promotional and sales actions.
- Customer Support: Provide intensive support to assigned customers in collaboration with Service Contract Specialists (new business team) and Service leaders. As needed, visit customers for contract negotiations within the assigned region, with a readiness to travel 10-25%.
- Contract Renewals: Ensure timely contract renewals, including tracking deadlines, developing proposals, and following up to maintain and grow existing business.
- Customer Acquisition and Consulting: Actively acquire and consult with existing and new customers for the sale of service products.
- Sales Reporting: As required, prepare sales reports, statistics, and forecast summaries.
- System Utilization: Use SAP, Cloud for Service (C4S), and Salesforce (SFDC) systems for quote creation, edits and logging sales activities.
- Relationship Building: Build and maintain close and long-term business relationships through meetings, phone, and email contacts to communicate product and service information and capture strategic information.
- Financial Goals: Ensure the achievement of annual and quarterly financial goals by identifying, developing, and proactively pursuing relevant leads.
Minimum Requirements / Qualifications:
- Education: Bachelor’s degree in Business, Science, Finance or equivalent work experience preferred.
- Sales Skills: 3-5 yrs of sales experience with proven ability to qualify opportunities, and close deals. Capable of prioritizing, being effective, and strong negotiation skills. Prior experience in similar roles (sales, telesales, sales administration) in a corporate/matrix organization is preferred.
- Communication Skills: Excellent oral and written communication skills, with the ability to navigate different hierarchical levels and positions authoritatively.
- Organizational Skills: High level of organizational skills and self-discipline to optimize time management and efficiency in daily activities.
- Personal Attributes: High self-motivation, team spirit, flexibility, and a positive demeanor.
- Industry Knowledge: Knowledge in the field of instrumental analytics/life sciences.
- IT Skills: Excellent IT skills, including MS Office, SAP ERP, and CRM systems.
- Travel: Ability to travel to customer locations up to 25%; includes overnight travel.
- Values: Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation and Involvement.
Compensation and Benefits
The hourly pay range estimated for this position based in Minnesota is $22.26–$33.39. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
Work Schedule
Standard Office Hours (40/wk)
Environmental Conditions
Office
Job Description
Thermo Fisher Scientific Inc. is the world leader in serving science, with revenues of $32 billion and more than 52,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support.
Division Summary
Launched in 2011 to enhance customer productivity, Unity Lab Services is one of Thermo Fisher Scientific’s five premier brands. We provide a single source for integrated lab service, support and supply management. IES (the internal acronym standing for Instrument and Enterprise Services Division) encompasses over 3600 global service professionals with the broadest service portfolio in the market coupled with access to a deep bench of domain expertise.
Position Summary
This role will cover the North West territory. The Customer Success Manager is an Inside Sales role focused on selling service products such as warranty extensions, maintenance and service contracts, and qualifications. This role involves building strong customer relationships, recognizing market trends, and collaborating with internal and external partners to increase market share and achieve financial goals.
What Will You Do?
- Inside Sales Activities: Focus on selling service products such as warranty extensions, maintenance and service contracts, and qualifications. Implement promotional and sales actions.
- Customer Support: Provide intensive support to assigned customers in collaboration with Service Contract Specialists (new business team) and Service leaders. As needed, visit customers for contract negotiations within the assigned region, with a readiness to travel 10-25%.
- Contract Renewals: Ensure timely contract renewals, including tracking deadlines, developing proposals, and following up to maintain and grow existing business.
- Customer Acquisition and Consulting: Actively acquire and consult with existing and new customers for the sale of service products.
- Sales Reporting: As required, prepare sales reports, statistics, and forecast summaries.
- System Utilization: Use SAP, Cloud for Service (C4S), and Salesforce (SFDC) systems for quote creation, edits and logging sales activities.
- Relationship Building: Build and maintain close and long-term business relationships through meetings, phone, and email contacts to communicate product and service information and capture strategic information.
- Financial Goals: Ensure the achievement of annual and quarterly financial goals by identifying, developing, and proactively pursuing relevant leads.
Minimum Requirements / Qualifications:
- Education: Bachelor’s degree in Business, Science, Finance or equivalent work experience preferred.
- Sales Skills: 3-5 yrs of sales experience with proven ability to qualify opportunities, and close deals. Capable of prioritizing, being effective, and strong negotiation skills. Prior experience in similar roles (sales, telesales, sales administration) in a corporate/matrix organization is preferred.
- Communication Skills: Excellent oral and written communication skills, with the ability to navigate different hierarchical levels and positions authoritatively.
- Organizational Skills: High level of organizational skills and self-discipline to optimize time management and efficiency in daily activities.
- Personal Attributes: High self-motivation, team spirit, flexibility, and a positive demeanor.
- Industry Knowledge: Knowledge in the field of instrumental analytics/life sciences.
- IT Skills: Excellent IT skills, including MS Office, SAP ERP, and CRM systems.
- Travel: Ability to travel to customer locations up to 25%; includes overnight travel.
- Values: Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation and Involvement.
Compensation and Benefits
The hourly pay range estimated for this position based in Minnesota is $22.26–$33.39. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
Customer Success Job Roles in Washington DC
See all Customer Success Jobs in Washington DC
Sign up for free to filter by visa type, set job alerts, and find employers with verified sponsorship history.
Search Customer Success Jobs in Washington DCCustomer Success Jobs in Washington DC: Frequently Asked Questions
Which companies sponsor visas for customer success roles in Washington DC?
Government-focused technology companies and SaaS vendors with federal clients are among the most active sponsors in DC. Employers like Salesforce, Qualtrics, Verint, and various federal IT contractors regularly file H-1B visa petitions for customer success managers and implementation specialists. Nonprofit associations and policy-tech firms headquartered in the DC metro area also appear in Department of Labor disclosure data as repeat sponsors for these roles.
Which visa types are most common for customer success roles in Washington DC?
The H-1B is the most common visa for customer success managers in DC, particularly for roles requiring a bachelor's degree in a directly related field such as information systems, business, or communications. Candidates from Australia may qualify for the E-3 visa, and Canadian and Mexican nationals may be eligible under the TN visa category if the role meets specialty occupation standards. O-1 visa petitions are rare for customer success but possible with documented industry recognition.
How to find customer success visa sponsorship jobs in Washington DC?
Migrate Mate is built specifically for international job seekers and filters visa sponsorship jobs by role and location, making it straightforward to browse customer success openings in Washington DC. The platform focuses on employers with an active sponsorship history, which saves significant time compared to applying broadly and asking about sponsorship later. Filtering by the DC metro area on Migrate Mate surfaces roles at government tech vendors, associations, and SaaS companies that regularly hire internationally.
Which areas in Washington DC have the most customer success sponsorship jobs?
Most sponsored customer success roles in the DC area are concentrated in a few locations: downtown DC itself along K Street and Pennsylvania Avenue, Rosslyn and Tysons Corner in Northern Virginia, and Bethesda in Maryland. Tysons Corner in particular has grown into a significant technology hub with many SaaS and cybersecurity firms that hire customer success teams and have H-1B sponsorship history.
Are there specific considerations for customer success visa sponsorship in Washington DC?
DC's heavy concentration of government contractors means some customer success roles require U.S. citizenship or security clearances, which excludes visa-dependent candidates. It's worth confirming clearance requirements before applying. Roles without clearance requirements at commercial SaaS companies or associations are more accessible. The DC metro area's high cost of living also means prevailing wage requirements for H-1B and E-3 visa petitions tend to reflect competitive market rates, which USCIS and DOL factor into petition approvals.
What is the prevailing wage for sponsored customer success jobs in Washington DC?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.