Customer Success Visa Sponsorship Jobs in Illinois
Illinois is a strong market for customer success roles, with major employers spanning Chicago's tech corridor, enterprise software firms like Salesforce and Sprinklr, and financial technology companies concentrated downtown and in the suburbs. Companies in Chicago regularly sponsor H-1B visas for customer success managers and implementation specialists with demonstrated technical or domain expertise.
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Molex is seeking a Customer Success Manager to serve as the primary integrator between the customer and the internal Molex organization, ensuring that customer demand is translated into coordinated execution across engineering, supply chain, manufacturing, and commercial teams.
This role is responsible for protecting customer trust by anticipating risks, aligning internal teams, and ensuring commitments are met. The Customer Success Manager deeply understands both the customer's organization and Molex's internal operating systems, enabling them to proactively navigate challenges, surface risks early, and coordinate solutions before issues impact the customer experience.
The Customer Success Manager operates across functions and partners closely with Sales, Program Management, Customer Service, Engineering, and Plant Operations to ensure reliable delivery and transparent communication as Molex scales.
Location: This is an onsite role based at our headquarters in Lisle, IL.
What You Will Do
- Serve as a trusted point of contact for strategic customers.
- Develop deep understanding of the customer's organization, priorities, and decision processes.
- Ensure alignment between customer expectations and Molex capabilities.
- Navigate internal Molex systems to coordinate responses and actions across sales, engineering, supply chain, manufacturing, and customer service.
- Ensure information flows effectively across teams supporting the customer.
- Monitor indicators that commitments may be at risk, including delivery timelines, quality issues, data accuracy, inventory availability, and response time expectations.
- Anticipate forecast needs and partner with Product Line Management to ensure customer satisfaction.
- Surface risks early and coordinate mitigation plans.
- Ensure customer commitments are translated into clear internal actions.
- Coordinate responses to customer requests and technical inquiries.
- Track follow-through across internal teams.
- Escalate issues proactively when risks emerge.
- Ensure the right leaders and teams are engaged before issues impact the customer.
- Maintain transparency and clear communication throughout issue resolution.
- Ensure customers receive consistent, high-quality engagement and support.
- Anticipate issues that could affect customer trust, including missed ship dates, quote misalignment, quality concerns, and communication gaps.
Who You Are (Basic Qualifications)
- Bachelor's degree in Business, Engineering, Communications, or a related field.
- 5+ years of experience in a customer success, technical account management, program management, or related role.
- Experience supporting complex customer accounts or programs.
- Experience in a customer-facing role.
- Experience working with cross-functional technical or operations teams.
- Experience in a manufacturing, engineering, new product development, or supply chain environment.
- Experience operating in an ambiguous, dynamic, and frequently changing work environment.
- Strong analytical and problem-solving capabilities.
What Will Put You Ahead
- Familiarity with ERP/PLM systems (SAP, Teamcenter, etc.).
- Experience with VMI.
- Experience leveraging AI for efficiency and productivity.
- Experience supporting global customers.
- Experience working with Tier-1 hyperscale customers.
For this role, we anticipate paying $120,000 - $150,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.
Who We Are
As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).
Your Job
Molex is seeking a Customer Success Manager to serve as the primary integrator between the customer and the internal Molex organization, ensuring that customer demand is translated into coordinated execution across engineering, supply chain, manufacturing, and commercial teams.
This role is responsible for protecting customer trust by anticipating risks, aligning internal teams, and ensuring commitments are met. The Customer Success Manager deeply understands both the customer's organization and Molex's internal operating systems, enabling them to proactively navigate challenges, surface risks early, and coordinate solutions before issues impact the customer experience.
The Customer Success Manager operates across functions and partners closely with Sales, Program Management, Customer Service, Engineering, and Plant Operations to ensure reliable delivery and transparent communication as Molex scales.
Location: This is an onsite role based at our headquarters in Lisle, IL.
What You Will Do
- Serve as a trusted point of contact for strategic customers.
- Develop deep understanding of the customer's organization, priorities, and decision processes.
- Ensure alignment between customer expectations and Molex capabilities.
- Navigate internal Molex systems to coordinate responses and actions across sales, engineering, supply chain, manufacturing, and customer service.
- Ensure information flows effectively across teams supporting the customer.
- Monitor indicators that commitments may be at risk, including delivery timelines, quality issues, data accuracy, inventory availability, and response time expectations.
- Anticipate forecast needs and partner with Product Line Management to ensure customer satisfaction.
- Surface risks early and coordinate mitigation plans.
- Ensure customer commitments are translated into clear internal actions.
- Coordinate responses to customer requests and technical inquiries.
- Track follow-through across internal teams.
- Escalate issues proactively when risks emerge.
- Ensure the right leaders and teams are engaged before issues impact the customer.
- Maintain transparency and clear communication throughout issue resolution.
- Ensure customers receive consistent, high-quality engagement and support.
- Anticipate issues that could affect customer trust, including missed ship dates, quote misalignment, quality concerns, and communication gaps.
Who You Are (Basic Qualifications)
- Bachelor's degree in Business, Engineering, Communications, or a related field.
- 5+ years of experience in a customer success, technical account management, program management, or related role.
- Experience supporting complex customer accounts or programs.
- Experience in a customer-facing role.
- Experience working with cross-functional technical or operations teams.
- Experience in a manufacturing, engineering, new product development, or supply chain environment.
- Experience operating in an ambiguous, dynamic, and frequently changing work environment.
- Strong analytical and problem-solving capabilities.
What Will Put You Ahead
- Familiarity with ERP/PLM systems (SAP, Teamcenter, etc.).
- Experience with VMI.
- Experience leveraging AI for efficiency and productivity.
- Experience supporting global customers.
- Experience working with Tier-1 hyperscale customers.
For this role, we anticipate paying $120,000 - $150,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.
Who We Are
As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).
Customer Success Job Roles in Illinois
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Search Customer Success Jobs in IllinoisCustomer Success Jobs in Illinois: Frequently Asked Questions
Which companies sponsor visas for customer success roles in Illinois?
Enterprise software and fintech companies in Chicago are among the most active sponsors for customer success roles in Illinois. Firms like Salesforce, Morningstar, Zebra Technologies, and Infor have filed H-1B applications for customer success managers and related positions. Larger organizations with established legal and HR infrastructure are generally more willing to navigate the sponsorship process than early-stage startups.
Which visa types are most common for customer success roles in Illinois?
The H-1B is the most common visa for customer success professionals in Illinois, particularly for roles requiring a bachelor's degree in business, computer science, or a related field. Australians may qualify for the E-3 visa, which has no lottery. Canadians and Mexicans may be eligible under TN status in the business analyst category, depending on how the role is structured and documented by the employer.
How to find customer success visa sponsorship jobs in Illinois?
Migrate Mate filters job listings specifically for roles where employers have a documented history of visa sponsorship, making it more efficient than broad job searches. For customer success roles in Illinois, you can filter by state and role type to surface positions at companies like Salesforce, Morningstar, and other Chicago-area tech employers that have sponsored international hires before.
Which cities in Illinois have the most customer success sponsorship jobs?
Chicago accounts for the large majority of customer success sponsorship jobs in Illinois, particularly in the River North, West Loop, and Fulton Market neighborhoods where many SaaS and fintech companies are headquartered. Suburban areas like Schaumburg and Deerfield also have enterprise software employers, including Zebra Technologies and Baxter International, that occasionally sponsor customer success professionals.
Are there any Illinois-specific considerations for customer success sponsorship?
Illinois employers sponsoring H-1B workers must pay the Department of Labor's prevailing wage for the role and location, which is calculated using the Chicago metropolitan area wage data. Customer success roles that blend technical implementation with account management tend to have stronger H-1B petition outcomes than purely relationship-focused roles, since specialty occupation classification is easier to establish when the position requires specific technical knowledge.
What is the prevailing wage for sponsored customer success jobs in Illinois?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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