Customer Success Visa Sponsorship Jobs in New York
New York's customer success job market is concentrated in Manhattan's tech and SaaS corridors, with major employers including Salesforce, HubSpot, Sprinklr, and Datadog actively hiring for these roles. Companies here routinely work with immigration counsel to sponsor qualified candidates, making New York one of the more active states for customer success visa sponsorship.
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Get Access To All JobsINTRODUCTION
eScholar Customer Support is looking for an exceptional talent to become our Customer Support/ Customer Success Intern. In this role, our intern will participate in rotations with focus areas: Customer Support, Product Management, and Customer Success.
ROLE AND RESPONSIBILITIES
What your impact will be:
- Work closely with the Customer Support, Product Management, and Customer Success teams to develop a sound understanding of eScholar products, customers, and internal operating processes.
- Provide technical support to eScholar customers and help manage incoming support issues through eScholar’s incident management system.
- Identify opportunities to enhance incident intake, issue tracking, reporting, knowledge capture, and workflow efficiency within the incident management system.
- Participate in testing and continuous improvement efforts related to support processes, service workflows, and internal tools.
- Experiment with AI-enabled tools and automation to improve reporting, knowledge management, issue triage, and team productivity.
- Support Customer Success and account management activities such as preparing customer materials, tracking follow-up items, monitoring customer engagement, and helping coordinate internal and customer-facing actions.
- Participate in customer success planning activities, including account reviews, adoption discussions, issue follow-up, and cross-functional coordination to support customer outcomes.
- Participate in functional and technical design sessions.
- Gather end-user requirements for data pipelines, reporting, and operational improvements.
- Use various applications to analyze source system data and identify data quality issues and anomalies that must be corrected and/or handled in ETL routines.
BASIC QUALIFICATIONS
What we are looking for:
- Proficient in SQL
- Experience with AWS Quicksight, Microsoft Power BI, Tableau, and others.
- Experience with Python and other programming languages
- Experience with AWS or Azure cloud-hosted applications
- Experience or strong interest in AI-enabled productivity tools, support operations, process improvement, and customer success/account management functions.
- Experience with version control and functional testing
- Experience with SQL Server, Postgres and Oracle
- Experience creating technical documentation
- Some prior experience with the education sector through internships
PREFERRED QUALIFICATIONS
What will help you stand out:
- Curiosity about AI tools and automation, and an interest in applying them to improve workflows, reporting, and customer experience
- Interest in support operations, incident management, and continuous process improvement
- Strong analytical and problem-solving skills, with the ability to turn data and feedback into actionable insights
- Interest in customer success and account support, including customer follow-up, engagement tracking, and cross-functional coordination
- Attention to detail and strong verbal and written communication skills
- Ability to work collaboratively and independently
- Pursuing a BA/BS degree in Computer Science or a related field
COMPENSATION
- Pay rate: $22.00 - $25.00 USD per hour
INTRODUCTION
eScholar Customer Support is looking for an exceptional talent to become our Customer Support/ Customer Success Intern. In this role, our intern will participate in rotations with focus areas: Customer Support, Product Management, and Customer Success.
ROLE AND RESPONSIBILITIES
What your impact will be:
- Work closely with the Customer Support, Product Management, and Customer Success teams to develop a sound understanding of eScholar products, customers, and internal operating processes.
- Provide technical support to eScholar customers and help manage incoming support issues through eScholar’s incident management system.
- Identify opportunities to enhance incident intake, issue tracking, reporting, knowledge capture, and workflow efficiency within the incident management system.
- Participate in testing and continuous improvement efforts related to support processes, service workflows, and internal tools.
- Experiment with AI-enabled tools and automation to improve reporting, knowledge management, issue triage, and team productivity.
- Support Customer Success and account management activities such as preparing customer materials, tracking follow-up items, monitoring customer engagement, and helping coordinate internal and customer-facing actions.
- Participate in customer success planning activities, including account reviews, adoption discussions, issue follow-up, and cross-functional coordination to support customer outcomes.
- Participate in functional and technical design sessions.
- Gather end-user requirements for data pipelines, reporting, and operational improvements.
- Use various applications to analyze source system data and identify data quality issues and anomalies that must be corrected and/or handled in ETL routines.
BASIC QUALIFICATIONS
What we are looking for:
- Proficient in SQL
- Experience with AWS Quicksight, Microsoft Power BI, Tableau, and others.
- Experience with Python and other programming languages
- Experience with AWS or Azure cloud-hosted applications
- Experience or strong interest in AI-enabled productivity tools, support operations, process improvement, and customer success/account management functions.
- Experience with version control and functional testing
- Experience with SQL Server, Postgres and Oracle
- Experience creating technical documentation
- Some prior experience with the education sector through internships
PREFERRED QUALIFICATIONS
What will help you stand out:
- Curiosity about AI tools and automation, and an interest in applying them to improve workflows, reporting, and customer experience
- Interest in support operations, incident management, and continuous process improvement
- Strong analytical and problem-solving skills, with the ability to turn data and feedback into actionable insights
- Interest in customer success and account support, including customer follow-up, engagement tracking, and cross-functional coordination
- Attention to detail and strong verbal and written communication skills
- Ability to work collaboratively and independently
- Pursuing a BA/BS degree in Computer Science or a related field
COMPENSATION
- Pay rate: $22.00 - $25.00 USD per hour
Customer Success Job Roles in New York
See all 449+ Customer Success Jobs in New York
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Search Customer Success Jobs in New YorkCustomer Success Jobs in New York: Frequently Asked Questions
Which companies sponsor visas for customer success roles in New York?
Enterprise SaaS companies with large New York offices are among the most active sponsors for customer success roles. Salesforce, Datadog, MongoDB, Sprinklr, and AppNexus (Xandr) have documented histories of sponsoring work visas for customer-facing technical roles. Larger financial technology firms and media technology companies in Manhattan also hire customer success managers and frequently work with immigration attorneys to support sponsorship.
Which visa types are most common for customer success roles in New York?
The H-1B visa is the most common visa category for customer success roles in New York, provided the position requires a bachelor's degree in a specific field such as business, communications, or information technology. Australian citizens may qualify for the E-3 visa, which follows a similar process but bypasses the H-1B lottery. Canadian and Mexican nationals with relevant degrees may be eligible for TN visa status under the USMCA.
Which cities in New York have the most customer success sponsorship jobs?
Manhattan accounts for the large majority of customer success sponsorship opportunities in New York state, particularly the Midtown and Flatiron districts where SaaS, fintech, and media technology companies are concentrated. Brooklyn has a growing number of mid-stage startup employers hiring in customer success. Buffalo and Albany have a smaller number of opportunities tied to healthcare technology and government software vendors.
How to find customer success visa sponsorship jobs in New York?
Migrate Mate filters job listings specifically by visa sponsorship availability, so you can search customer success roles in New York without sorting through postings that don't support international candidates. The platform focuses on roles where employers have indicated willingness to sponsor, which is particularly useful in New York's competitive market where many postings are open only to candidates with existing work authorization.
Are there any New York-specific considerations for customer success visa sponsorship candidates?
New York is a Tier 1 labor market, which means prevailing wage determinations for customer success roles are set at higher levels than most other states. Employers must certify through a Labor Condition Application that the offered wage meets the Department of Labor's prevailing wage for the specific role and location. Candidates should be aware that New York City roles are assessed at higher wage tiers than upstate positions, which can affect which employers are willing to sponsor.
What is the prevailing wage for sponsored customer success jobs in New York?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.