Customer Success Visa Sponsorship Jobs in New York
New York's customer success job market is concentrated in Manhattan's tech and SaaS corridors, with major employers including Salesforce, HubSpot, Sprinklr, and Datadog actively hiring for these roles. Companies here routinely work with immigration counsel to sponsor qualified candidates, making New York one of the more active states for customer success visa sponsorship.
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Get Access To All JobsINTRODUCTION
Elevate the customer experience by spearheading transformative success strategies and infusing your leadership insights to inspire teams and cultivate lasting customer relationships. As a Customer Success Director within JPMC’s Central Infrastructure Platforms team, you will lead efforts to enhance the impact of the Customer Success team. You will oversee customer success initiatives, promote customer health metrics, and manage the onboarding journey, focusing on product adoption, expansion, and retention for some of our largest customers. As a leader in this space, you establish best practices and closely collaborate with a cross-functional team to deliver exceptional customer experiences.
Job responsibilities
- Develops and executes a comprehensive customer success strategy through proactive engagement, onboarding, product adoption, expansion, and execution, while considering past and current strategies to identify opportunities for improvement and align with company objectives
- Coaches the team on account meeting best practices including communications, customer retention, research, and expansion
- Builds and owns the strategy for key success metrics to track customer health, adoption, retention rates, and customer satisfactions (CSAT), and delivers these metrics to leadership
- Takes a customer-first view which ties back to how the product impacts our customer groups
- Supports an internal JPMC line of business as an internal customer of our central Infrastructure Platform (IP) organization
- Supports customer broadly as their cloud tech advisor and navigator of the IP org which includes private and public cloud platforms, products, abstraction layers, and tooling
- Leads a cross-functional matrixed resources including Solutions Architects, Customer Success Analysts, and Operational/Production support resources
- Drives annual planning and delivery structures in collaboration with customers, beginning with strategic annual planning sessions
- Identifies shared customers goals and areas where IP enablement is essential, aligning IP owners to drive delivery towards these objectives
Required qualifications, capabilities, and skills
- 8+ years of experience or equivalent expertise in customer success roles in product or technology
- Experience managing customer bases with technology applications and advising teams on best practices
- Proven ability to influence the adoption and retention of our products across a diverse customer base
- Demonstrated prior experience leading a team across highly matrixed and complex organizations while delivering value at scale
- Demonstrated knowledge of both public and private cloud offerings as well as technical proficiency across compute, databases, networking, machine learning, and data analytics domains
- Exhibit strong writing and communication skills with experience constructing technical business cases, calculating ROIs, and developing strategic plans
- Communicate effectively at an executive level, tailoring messages to individual customers by adding contextual relevance
- Strong writing and communication skills with experience constructing technical business cases and developing strategic plans
- Experience within technical account management, professional services, or customer advisory roles
Preferred qualifications, capabilities, and skills
- Experience in a business to business (B2B), software as a service (SaaS), or technology environment
- Advanced knowledge of the product development life cycle, technical design, and data analytics
- Knowledge of customer consumption and renewal patterns
- Certifications in AWS (SA Associate level preferred), or equivalent in Azure and/or GCP
- Familiarity with waterfall and agile methodologies, preferring waterfall for customer initiatives and agile for downstream collaboration
- Strong problem-solving skills and ability to adapt to changing business needs and priorities
- Experience in utilizing data-driven insights to inform product development and customer success strategies
About us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
INTRODUCTION
Elevate the customer experience by spearheading transformative success strategies and infusing your leadership insights to inspire teams and cultivate lasting customer relationships. As a Customer Success Director within JPMC’s Central Infrastructure Platforms team, you will lead efforts to enhance the impact of the Customer Success team. You will oversee customer success initiatives, promote customer health metrics, and manage the onboarding journey, focusing on product adoption, expansion, and retention for some of our largest customers. As a leader in this space, you establish best practices and closely collaborate with a cross-functional team to deliver exceptional customer experiences.
Job responsibilities
- Develops and executes a comprehensive customer success strategy through proactive engagement, onboarding, product adoption, expansion, and execution, while considering past and current strategies to identify opportunities for improvement and align with company objectives
- Coaches the team on account meeting best practices including communications, customer retention, research, and expansion
- Builds and owns the strategy for key success metrics to track customer health, adoption, retention rates, and customer satisfactions (CSAT), and delivers these metrics to leadership
- Takes a customer-first view which ties back to how the product impacts our customer groups
- Supports an internal JPMC line of business as an internal customer of our central Infrastructure Platform (IP) organization
- Supports customer broadly as their cloud tech advisor and navigator of the IP org which includes private and public cloud platforms, products, abstraction layers, and tooling
- Leads a cross-functional matrixed resources including Solutions Architects, Customer Success Analysts, and Operational/Production support resources
- Drives annual planning and delivery structures in collaboration with customers, beginning with strategic annual planning sessions
- Identifies shared customers goals and areas where IP enablement is essential, aligning IP owners to drive delivery towards these objectives
Required qualifications, capabilities, and skills
- 8+ years of experience or equivalent expertise in customer success roles in product or technology
- Experience managing customer bases with technology applications and advising teams on best practices
- Proven ability to influence the adoption and retention of our products across a diverse customer base
- Demonstrated prior experience leading a team across highly matrixed and complex organizations while delivering value at scale
- Demonstrated knowledge of both public and private cloud offerings as well as technical proficiency across compute, databases, networking, machine learning, and data analytics domains
- Exhibit strong writing and communication skills with experience constructing technical business cases, calculating ROIs, and developing strategic plans
- Communicate effectively at an executive level, tailoring messages to individual customers by adding contextual relevance
- Strong writing and communication skills with experience constructing technical business cases and developing strategic plans
- Experience within technical account management, professional services, or customer advisory roles
Preferred qualifications, capabilities, and skills
- Experience in a business to business (B2B), software as a service (SaaS), or technology environment
- Advanced knowledge of the product development life cycle, technical design, and data analytics
- Knowledge of customer consumption and renewal patterns
- Certifications in AWS (SA Associate level preferred), or equivalent in Azure and/or GCP
- Familiarity with waterfall and agile methodologies, preferring waterfall for customer initiatives and agile for downstream collaboration
- Strong problem-solving skills and ability to adapt to changing business needs and priorities
- Experience in utilizing data-driven insights to inform product development and customer success strategies
About us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
Customer Success Job Roles in New York
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Search Customer Success Jobs in New YorkCustomer Success Jobs in New York: Frequently Asked Questions
Which companies sponsor visas for customer success roles in New York?
Enterprise SaaS companies with large New York offices are among the most active sponsors for customer success roles. Salesforce, Datadog, MongoDB, Sprinklr, and AppNexus (Xandr) have documented histories of sponsoring work visas for customer-facing technical roles. Larger financial technology firms and media technology companies in Manhattan also hire customer success managers and frequently work with immigration attorneys to support sponsorship.
Which visa types are most common for customer success roles in New York?
The H-1B is the most common visa category for customer success roles in New York, provided the position requires a bachelor's degree in a specific field such as business, communications, or information technology. Australian citizens may qualify for the E-3 visa, which follows a similar process but bypasses the H-1B lottery. Canadian and Mexican nationals with relevant degrees may be eligible for TN status under the USMCA.
Which cities in New York have the most customer success sponsorship jobs?
Manhattan accounts for the large majority of customer success sponsorship opportunities in New York state, particularly the Midtown and Flatiron districts where SaaS, fintech, and media technology companies are concentrated. Brooklyn has a growing number of mid-stage startup employers hiring in customer success. Buffalo and Albany have a smaller number of opportunities tied to healthcare technology and government software vendors.
How to find customer success visa sponsorship jobs in New York?
Migrate Mate filters job listings specifically by visa sponsorship availability, so you can search customer success roles in New York without sorting through postings that don't support international candidates. The platform focuses on roles where employers have indicated willingness to sponsor, which is particularly useful in New York's competitive market where many postings are open only to candidates with existing work authorization.
Are there any New York-specific considerations for customer success visa sponsorship candidates?
New York is a Tier 1 labor market, which means prevailing wage determinations for customer success roles are set at higher levels than most other states. Employers must certify through a Labor Condition Application that the offered wage meets the Department of Labor's prevailing wage for the specific role and location. Candidates should be aware that New York City roles are assessed at higher wage tiers than upstate positions, which can affect which employers are willing to sponsor.
What is the prevailing wage for sponsored customer success jobs in New York?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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