Customer Success Visa Sponsorship Jobs in Pennsylvania
Pennsylvania's customer success job market spans Philadelphia's financial services and healthcare technology firms, Pittsburgh's growing software and AI companies, and major employers like SAP, Oracle, and Comcast. International candidates with backgrounds in SaaS, enterprise software, or healthcare IT will find active sponsorship across the state's diverse technology sector.
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Get Access To All JobsINTRODUCTION
This is a hybrid role that requires candidates to live in the listed market.
ALTO US is seeking a Customer Success Specialist (CSS) to join our US Operations team. The CSS is a critical part of ALTO’s victim advocate service and serves as the primary point of contact for an assigned district of stores, supporting multiple retailers. The ALTO solution is an innovative new approach in addressing retail theft and store/community safety. This is a hands-on, field-based position that will work closely with local Law Enforcement agencies and work collaboratively with the ALTO Legal staff and other members of the Operations team to create safer stores and communities. This role will report to the Regional Operations Manager and/or Director of Operations.
ROLE QUALIFICATIONS:
- Associate degree, and/or a minimum of one year of retail customer service experience.
- Self-driving work ethic with a focus on precision, and details.
- Must have a dynamic, high-energy personality and passion to serve clients that creates a positive impact in the community while improving store safety.
- Excellent presentation and communication skills.
- Enjoys working with others.
- Energized by change and variety.
- Able to build partnerships.
- Role requires being able to spend majority of workday standing/on your feet.
- Dependable transportation required.
- Valid Driver License required.
- Must successfully obtain the ALTO reimbursed Loss Prevention Qualified (LPQ) certification within the first year of employment.
ROLE RESPONSIBILITIES:
- Build collaborative relationships with peers and clients to include retailers, law enforcement and prosecutors.
- Drive store reporting of criminal activity utilizing the client’s reporting system and/or the ALTO app.
- Demonstrate support for the client’s Asset Protection policies and procedures.
- Responsible for visiting multiple stores per day/week, with the purpose of building strong relationships with store management, collecting police reports, evidence, and CCTV footage.
- Serve as the reliable point of contact for assigned clients/stores to establish a strong business relationship.
- As the liaison between stores, customer AP/LP Team, and the ALTO Legal Team, you will be responsible for following up on all active cases/events. Follow-up on all external theft/criminal investigations.
- Case building of habitual offenders targeting multiple store locations (which includes obtaining police reports, CCTV footage, subject descriptions, witness statements, etc.).
- Assist Legal Team and Law Enforcement partners with coordinating photo line-ups, evidence collection, etc. as needed.
- Case building with other CSS’s (across district boundaries) with the objective of tracking & identifying repeat offenders and addressing store safety issues impacting the market.
- Lead Store Safety Partnership Meetings with Law Enforcement for assigned stores.
- Interact with multiple levels of retailers Operations and AP/LP Leadership on a continuous basis.
- Provide in-person training on our technology platform.
- Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment.
- Assists leadership in implementation and rollouts of special projects as needed. Strong computer skills to include, but not limited to, Microsoft Word, Excel, PowerPoint, Outlook/Email.
BENEFITS:
All roles at ALTO US include the following Benefits package to ensure all employees are set up for success, both at work, and in their lives:
- 100% coverage for Employee’s Medical, Dental, and Vision
- Retirement Savings – 401K plus employer matching
- Short and Long Term Disability
- Life Insurance
- Generous vacation, holidays, and family leave benefits
- Mobile phone reimbursement plan
- Mileage reimbursement per IRS guidelines
- Work from Home Reimbursement
- Innovative work environment in a multinational company
ALTO believes that success in this position will also require the following, aligned with ALTO’s core values:
- Passion to be part of a growing team
- High ethical standards
- Flexibility and adaptability to rapid change
- Tenacity and determination
- Ability to manage simultaneous projects, as well as effectively delegate work
- Strong business acumen
- Self-motivated and proactive personality
The employer is an "equal opportunity employer." The employer will not discriminate and will take "affirmative action" measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, creed, color, national origin, sexual orientation, or sex.
INTRODUCTION
This is a hybrid role that requires candidates to live in the listed market.
ALTO US is seeking a Customer Success Specialist (CSS) to join our US Operations team. The CSS is a critical part of ALTO’s victim advocate service and serves as the primary point of contact for an assigned district of stores, supporting multiple retailers. The ALTO solution is an innovative new approach in addressing retail theft and store/community safety. This is a hands-on, field-based position that will work closely with local Law Enforcement agencies and work collaboratively with the ALTO Legal staff and other members of the Operations team to create safer stores and communities. This role will report to the Regional Operations Manager and/or Director of Operations.
ROLE QUALIFICATIONS:
- Associate degree, and/or a minimum of one year of retail customer service experience.
- Self-driving work ethic with a focus on precision, and details.
- Must have a dynamic, high-energy personality and passion to serve clients that creates a positive impact in the community while improving store safety.
- Excellent presentation and communication skills.
- Enjoys working with others.
- Energized by change and variety.
- Able to build partnerships.
- Role requires being able to spend majority of workday standing/on your feet.
- Dependable transportation required.
- Valid Driver License required.
- Must successfully obtain the ALTO reimbursed Loss Prevention Qualified (LPQ) certification within the first year of employment.
ROLE RESPONSIBILITIES:
- Build collaborative relationships with peers and clients to include retailers, law enforcement and prosecutors.
- Drive store reporting of criminal activity utilizing the client’s reporting system and/or the ALTO app.
- Demonstrate support for the client’s Asset Protection policies and procedures.
- Responsible for visiting multiple stores per day/week, with the purpose of building strong relationships with store management, collecting police reports, evidence, and CCTV footage.
- Serve as the reliable point of contact for assigned clients/stores to establish a strong business relationship.
- As the liaison between stores, customer AP/LP Team, and the ALTO Legal Team, you will be responsible for following up on all active cases/events. Follow-up on all external theft/criminal investigations.
- Case building of habitual offenders targeting multiple store locations (which includes obtaining police reports, CCTV footage, subject descriptions, witness statements, etc.).
- Assist Legal Team and Law Enforcement partners with coordinating photo line-ups, evidence collection, etc. as needed.
- Case building with other CSS’s (across district boundaries) with the objective of tracking & identifying repeat offenders and addressing store safety issues impacting the market.
- Lead Store Safety Partnership Meetings with Law Enforcement for assigned stores.
- Interact with multiple levels of retailers Operations and AP/LP Leadership on a continuous basis.
- Provide in-person training on our technology platform.
- Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment.
- Assists leadership in implementation and rollouts of special projects as needed. Strong computer skills to include, but not limited to, Microsoft Word, Excel, PowerPoint, Outlook/Email.
BENEFITS:
All roles at ALTO US include the following Benefits package to ensure all employees are set up for success, both at work, and in their lives:
- 100% coverage for Employee’s Medical, Dental, and Vision
- Retirement Savings – 401K plus employer matching
- Short and Long Term Disability
- Life Insurance
- Generous vacation, holidays, and family leave benefits
- Mobile phone reimbursement plan
- Mileage reimbursement per IRS guidelines
- Work from Home Reimbursement
- Innovative work environment in a multinational company
ALTO believes that success in this position will also require the following, aligned with ALTO’s core values:
- Passion to be part of a growing team
- High ethical standards
- Flexibility and adaptability to rapid change
- Tenacity and determination
- Ability to manage simultaneous projects, as well as effectively delegate work
- Strong business acumen
- Self-motivated and proactive personality
The employer is an "equal opportunity employer." The employer will not discriminate and will take "affirmative action" measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, creed, color, national origin, sexual orientation, or sex.
Customer Success Job Roles in Pennsylvania
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Search Customer Success Jobs in PennsylvaniaCustomer Success Jobs in Pennsylvania: Frequently Asked Questions
Which companies sponsor visas for customer success roles in Pennsylvania?
Several large Pennsylvania-based employers have established sponsorship track records for customer success positions. SAP and Oracle maintain significant regional offices in the Philadelphia area and regularly sponsor H-1B visa workers in client-facing technical roles. Comcast, headquartered in Philadelphia, and healthcare IT companies like Veeva Systems and Evolent Health are also known to sponsor for customer success and account management positions.
Which visa types are most common for customer success roles in Pennsylvania?
The H-1B is the most common visa for customer success roles in Pennsylvania, particularly for positions requiring a bachelor's degree in a related field such as business, computer science, or communications. Australians may qualify for the E-3 visa, which follows a similar process without the lottery. Candidates already holding L-1 visa status through a multinational employer can also transition into customer success roles without a new cap-subject petition.
Which cities in Pennsylvania have the most customer success sponsorship jobs?
Philadelphia accounts for the largest share of customer success sponsorship opportunities in Pennsylvania, driven by its concentration of enterprise software companies, healthcare organizations, and financial technology firms. Pittsburgh is growing steadily as a technology hub, with companies like Duolingo and various AI startups hiring in customer-facing roles. Reading and Allentown occasionally surface opportunities through manufacturing and logistics software companies operating in those regions.
How to find customer success visa sponsorship jobs in Pennsylvania?
Migrate Mate filters job listings specifically for visa sponsorship, making it straightforward to browse customer success roles in Pennsylvania without sorting through positions that don't offer sponsorship. You can filter by state and role type to surface relevant openings from Philadelphia, Pittsburgh, and other Pennsylvania markets. Migrate Mate also provides context on which employers have a history of sponsoring international candidates in customer success and account management functions.
Are there any Pennsylvania-specific considerations for customer success visa sponsorship?
Pennsylvania's mix of healthcare, financial services, and enterprise software industries means customer success roles often require industry-specific knowledge, which can strengthen a specialty occupation argument for H-1B classification. The state's strong university system, including Penn, Carnegie Mellon, and Temple, creates a pipeline that many employers are already familiar with sponsoring. Prevailing wage requirements apply based on the specific metropolitan area, so roles based in Philadelphia typically correspond to higher wage levels than those in smaller Pennsylvania markets.
What is the prevailing wage for sponsored customer success jobs in Pennsylvania?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.