Customer Success Visa Sponsorship Jobs in Iowa
Iowa's customer success hiring is anchored by insurance and financial services companies in Des Moines, technology firms in Iowa City, and agricultural software companies across the state. Employers like Dwolla, EMC Insurance, and Plex Systems have sponsored international workers in client-facing roles. Des Moines and Cedar Rapids offer the most active hiring activity for customer success professionals seeking visa sponsorship.
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Get Access To All JobsABOUT ABBVIE
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio.
JOB DESCRIPTION
The Field Reimbursement Manager (FRM) shares expertise and educates on Medical and Pharmacy benefits, Buy & Bill and Specialty Pharmacy acquisition, payor policy, appropriate patient identification, clinical documentation, benefit investigation results, prior authorizations, billing, coding, patient tracking, claim submission, reconciliation management, patient financial savings programs, patient tracking/retreatment, and the denial/appeal process for the approved indications for BOTOX® Therapeutics. The FRM clarifies barriers that may impede or delay appropriate patient access to treatment and/or prevent optimal patient outcomes. The FRM may interact with healthcare providers, administrative staff, revenue cycle management, and institutional leadership.
- Educate on the fundamentals of the BOTOX treatment process, appropriate reimbursement, and understanding the payer landscape
- Leverages advance problem-solving and analytical skills to identify access and reimbursement barriers while offering actionable insights to desired and approved care
- Uncover the root cause to access issues impeding or delaying proper treatment
- Monitor and provide updates on both Region and National Payers. Examples include changes or barriers in medical policy, Prior Authorization requirements, or product acquisition. Apply compliant methods to exchange critical information
- Work collaboratively and function as a liaison for information between various internal stakeholders such as: Market Access, Center of Excellence, Sales, Marketing, Training, Compliance, Trade, and Specialty Pharmacy groups.
- Provide customer feedback relating to approval requirements and access to care barriers with AbbVie stakeholders (Market Access, Center of Excellence, Sales, Marketing, Trade, Specialty Pharmacy, Senior Leadership)
- Educate accounts on need-based tools to support patient access. Examples include HUB services, patient savings programs, payer coverage details, and acquisition pull-through initiatives
- Proficient in providing analytical and customized need-based solutions to problems in complex environments and matrix influenced health systems and practices
- Establish and maintain respectful working relationships with healthcare professionals and staff as well as business-oriented decision makers including C-Suite level executives within territory
- Demonstrates the ability to lead without authority and effectively communicate with diverse groups with sometimes different priorities
- Capable of influencing across functions to gain consensus on agreed upon patient solutions
- Ability to professionally deliver crucial conversations that may contain less than desirable information or facts
- Proactively engage in Field Input Teams offering innovative solutions to problems in a fast-paced changing environment
- Share customer challenges and suggest potential solutions to address obstacles
- Demonstrate effective planning, prioritization, follow up, and anticipates problems
- The employee conducts all work activities in compliance with all Abbvie internal requirements and with all applicable regulatory requirements
QUALIFICATIONS
- A minimum of 5–7 years of proven success in a health care related field
- Bachelor’s degree required
- Preferred experience includes Previous Sales, District Management, Hospital, Managed Markets, Access and Reimbursement, or practice experience
- Knowledge of Lean Six Sigma principles is favorable
- Exposure to physician-administered injectables, CPT and/or J-code reimbursement, Specialty Pharmacy and Buy & Bill acquisition, Benefit Verifications, Prior Authorizations, Claim Assistance, Appeals and payor policies, and HUB services
- Proven record of comprehensive work with accounts at all levels
- Payer/insurance coverage experience with Medicare, Medicare Advantage, Commercial and Medicaid plans
- Well-developed verbal and written communication skills, including in-person and virtual presentation skills of complex information and processes
- Proven and consistent competence of the following skills: Problem Solving, Gain Access, Resource Mastery, Tangible Results, Overcoming Adversity, Collaboration, and Managing Complexities
- Demonstration of key soft skills: Empathy, Critical Thinking, Curiosity, Persistence, Reliability, and Resourcefulness
- Strong history of leadership within current role
- Technology and analytical skills (Salesforce, virtual meetings, excel, report interpretation)
- A Valid Driver’s License
- Ability to travel adequately to cover territory, attend training, and meetings. Some overnight travel may be required
This role is field-based and candidates should live within a reasonable distance from the primary city. Talent will be hired at a level commensurate with experience. This geography covers three states: IA, NE, and SD.
ADDITIONAL INFORMATION
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
-
The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
-
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
-
This job is eligible to participate in our long-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
ABOUT ABBVIE
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio.
JOB DESCRIPTION
The Field Reimbursement Manager (FRM) shares expertise and educates on Medical and Pharmacy benefits, Buy & Bill and Specialty Pharmacy acquisition, payor policy, appropriate patient identification, clinical documentation, benefit investigation results, prior authorizations, billing, coding, patient tracking, claim submission, reconciliation management, patient financial savings programs, patient tracking/retreatment, and the denial/appeal process for the approved indications for BOTOX® Therapeutics. The FRM clarifies barriers that may impede or delay appropriate patient access to treatment and/or prevent optimal patient outcomes. The FRM may interact with healthcare providers, administrative staff, revenue cycle management, and institutional leadership.
- Educate on the fundamentals of the BOTOX treatment process, appropriate reimbursement, and understanding the payer landscape
- Leverages advance problem-solving and analytical skills to identify access and reimbursement barriers while offering actionable insights to desired and approved care
- Uncover the root cause to access issues impeding or delaying proper treatment
- Monitor and provide updates on both Region and National Payers. Examples include changes or barriers in medical policy, Prior Authorization requirements, or product acquisition. Apply compliant methods to exchange critical information
- Work collaboratively and function as a liaison for information between various internal stakeholders such as: Market Access, Center of Excellence, Sales, Marketing, Training, Compliance, Trade, and Specialty Pharmacy groups.
- Provide customer feedback relating to approval requirements and access to care barriers with AbbVie stakeholders (Market Access, Center of Excellence, Sales, Marketing, Trade, Specialty Pharmacy, Senior Leadership)
- Educate accounts on need-based tools to support patient access. Examples include HUB services, patient savings programs, payer coverage details, and acquisition pull-through initiatives
- Proficient in providing analytical and customized need-based solutions to problems in complex environments and matrix influenced health systems and practices
- Establish and maintain respectful working relationships with healthcare professionals and staff as well as business-oriented decision makers including C-Suite level executives within territory
- Demonstrates the ability to lead without authority and effectively communicate with diverse groups with sometimes different priorities
- Capable of influencing across functions to gain consensus on agreed upon patient solutions
- Ability to professionally deliver crucial conversations that may contain less than desirable information or facts
- Proactively engage in Field Input Teams offering innovative solutions to problems in a fast-paced changing environment
- Share customer challenges and suggest potential solutions to address obstacles
- Demonstrate effective planning, prioritization, follow up, and anticipates problems
- The employee conducts all work activities in compliance with all Abbvie internal requirements and with all applicable regulatory requirements
QUALIFICATIONS
- A minimum of 5–7 years of proven success in a health care related field
- Bachelor’s degree required
- Preferred experience includes Previous Sales, District Management, Hospital, Managed Markets, Access and Reimbursement, or practice experience
- Knowledge of Lean Six Sigma principles is favorable
- Exposure to physician-administered injectables, CPT and/or J-code reimbursement, Specialty Pharmacy and Buy & Bill acquisition, Benefit Verifications, Prior Authorizations, Claim Assistance, Appeals and payor policies, and HUB services
- Proven record of comprehensive work with accounts at all levels
- Payer/insurance coverage experience with Medicare, Medicare Advantage, Commercial and Medicaid plans
- Well-developed verbal and written communication skills, including in-person and virtual presentation skills of complex information and processes
- Proven and consistent competence of the following skills: Problem Solving, Gain Access, Resource Mastery, Tangible Results, Overcoming Adversity, Collaboration, and Managing Complexities
- Demonstration of key soft skills: Empathy, Critical Thinking, Curiosity, Persistence, Reliability, and Resourcefulness
- Strong history of leadership within current role
- Technology and analytical skills (Salesforce, virtual meetings, excel, report interpretation)
- A Valid Driver’s License
- Ability to travel adequately to cover territory, attend training, and meetings. Some overnight travel may be required
This role is field-based and candidates should live within a reasonable distance from the primary city. Talent will be hired at a level commensurate with experience. This geography covers three states: IA, NE, and SD.
ADDITIONAL INFORMATION
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
-
The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
-
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
-
This job is eligible to participate in our long-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
Customer Success Job Roles in Iowa
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Search Customer Success Jobs in IowaCustomer Success Jobs in Iowa: Frequently Asked Questions
Which companies sponsor visas for customer success roles in Iowa?
Des Moines-based employers in financial services and insurance, including EMC Insurance and Transamerica, have histories of H-1B visa sponsorship for client-facing technical roles. Fintech company Dwolla and agricultural technology firms operating out of the Corridor region between Iowa City and Cedar Rapids have also sponsored international workers in customer success and account management positions. Sponsorship is more common at mid-to-large employers with dedicated HR and legal resources.
Which visa types are most common for customer success jobs in Iowa?
The H-1B is the most common visa for customer success roles in Iowa when the position qualifies as a specialty occupation, typically requiring a degree in business, computer science, communications, or a related field. Candidates from Australia may use the E-3 visa, and Canadian and Mexican nationals may qualify under TN visa status in a relevant professional category. O-1 visas are less common but available for individuals with demonstrated extraordinary achievement in their field.
Which cities in Iowa have the most customer success sponsorship jobs?
Des Moines concentrates the most customer success sponsorship activity in Iowa, driven by its large insurance, financial services, and technology employer base. The Iowa City-Cedar Rapids Corridor is a secondary hub, home to software and agtech companies that serve enterprise clients and hire international professionals for customer-facing roles. Smaller markets like Davenport and Waterloo have limited sponsorship activity compared to these two primary metro areas.
How to find customer success visa sponsorship jobs in Iowa?
Migrate Mate is built specifically for international job seekers and filters customer success roles in Iowa by visa sponsorship status, saving you from sorting through employers who won't sponsor. Because Iowa's sponsorship activity is concentrated in Des Moines and the Cedar Rapids corridor, it helps to focus your search on those metros and on industries like fintech, insurance, and agricultural software where sponsorship is more established for client-facing roles.
Are there state-specific considerations for customer success visa sponsorship in Iowa?
Iowa does not have a state-level visa or separate immigration program, so federal visa rules apply uniformly. One practical consideration is that customer success roles in Iowa often sit within industries like insurance and agtech that require some domain knowledge, which can strengthen a specialty occupation case when the employer is filing an H-1B petition. Iowa State University and the University of Iowa also produce international graduates who have already built regional employer networks, which can help with early sponsorship conversations.
What is the prevailing wage for sponsored customer success jobs in Iowa?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.