Customer Success Visa Sponsorship Jobs in Hawaii
Customer success roles in Hawaii are concentrated among technology companies, hospitality tech firms, and healthcare platforms operating across Honolulu and the broader Pacific region. Employers including Salesforce, Oracle, and local SaaS operators have sponsored international workers for these positions. Most roles require strong communication skills and a relevant bachelor's degree.
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Title: Vice Provost for Student Success
Hiring Unit: Office of the Provost, Manoa
Position Number: 0089325
Date Posted: June 4, 2026
Closing Date: Continuous recruitment. For first consideration, submit an application by June 19, 2026. Review of applications will begin on or about June 29, 2026 and will continue until the position is filled.
Employee Type: Executive/Managerial (E/M)
INTRODUCTION
The Vice Provost for Student Success is the senior student officer and policy advisor to the Provost on student success matters and provides the leadership, direction, planning and coordination of the units and programs supporting student co-curricular, student diversity and inclusion, and student academic success as well as collaborating with other vice provosts and directors on programs to ensure overarching campus goals and objectives are achieved. The Vice Provost for Student Success is a member of the Manoa Cabinet and Provost’s Council.
The Office of the Vice Provost for Student Success (OVPSS) provides leadership for the planning, direction, coordination, and executive management of all student service areas under the auspices of the Vice Provost for Student Success (VPSS) including student services administration. OVPSS has responsibility for the planning, direction, development, coordination, and management of programs aimed at increasing student well-being, and academic and co-curricular success at the University of Hawaii at Manoa. Current OVPSS programs include:
- Co-curricular services such as student center programs, career center, health services, residential life, counseling and student development, student conduct and children’s center.
- Diversity and inclusion such as multicultural services, college opportunity and access programs, women’s center, anuenue center, veteran student services, and many federal and state funded programs.
- Academic success including advising, first year support, learning assistance center, civic engagement and service, and commencement.
DUTIES AND RESPONSIBILITIES
Serves as the chief campus student officer and policy advisor and a senior campus executive. Provides leadership in directing policies and procedures related to student success related programs and services in areas including but not limited to student co-curricular, student diversity and inclusion, and student academic success programs and initiatives. Promotes diversity, equality and affirmative action in all aspects of research and scholarship excellence.
Leads and directs student success related programs through the development of a philosophy that drives student success from admissions to graduation; development of governing policies; and the implementation of student program planning, implementation and management; the formulation of goals and objectives that meet student priorities; the oversight of fundraising and grant writing for student related programs and services; and the effective allocation of resources.
Encourages and develops new research initiatives, in providing an environment conducive to student success, and in establishing new student success programs and strengthening existing programs that considers national trends and student needs.
Assists the Provost and President in the development and implementation of long-range plans, goals, and objectives related to student success to improve the quality, direction and priorities of student co-curricular, diversity and inclusion, and academic success that complement teaching, research, and administration in full compliance with accreditation and higher education standards and requirements. Designs and oversees programs to ensure student diversity, access, and support for under-represented groups. Fosters a vibrant student campus and academic climate, cultivating a student success environment in which effective, innovative and creative student services may flourish.
Ensures that day-to-day operations, administration and management are executed efficiently, and allocates and reallocates resources, as appropriate, in conformity with governing institutional priorities, applicable laws, rules and policies. Specifically, oversees the responsibility for statutory compliance by the programs under its purview with federal and state laws, the American Disabilities Act, Title IV, Title VI, Title IX, Section 504 of the Rehabilitation Act of 1973, HIPAA, HITECH, and other statutes governing non-discrimination and related compliance requirements. Develops and recommends budget allocations and reallocation for student success programs ensuring that budgets are linked to campus strategic directions.
Has the authority to oversee and develop programs to serve students; develop, promulgate and enforce student policies; and to take actions to improve student services. Interacts with other UHM Vice Provosts, Deans, Directors and governance representatives from student, faculty, staff and Native Hawaiian governance groups. Works with the Vice Provost for Academic Excellence and other administrators on academic advising, tutoring, and other issues as appropriate to ensure the optimal delivery of student services. Works with the Vice Provost for Enrollment Management to strategize on enrollment practices, and ensures the enrollment marketing/branding aligns with student initiatives and programs. Works with Manoa CARES and the Office of Institutional Equity and Title IX to build on feedback and continuously improve services to students.
Administers and implements Board of Regents and Executive policies and procedures; as appropriate, promulgates campus and provost directives and instructions. Makes recommendations to the Provost regarding campus-level policies and procedures based on campus experiences or needs. Oversees and effectively manages the contemporary emphasis on accreditation and licensure as it impacts student affairs, student services, and student life.
Works with governance bodies and advisory groups, including the Manoa Faculty Senate committee related to academic excellence areas, representatives of student and staff groups, Kualii Council, and other constituencies to ensure effective and transparent systems of shared governance. Serves as an articulate advocate for students and for the Office of Student Success.
Develops and oversees agreements, partnerships, and exchanges with other educational institutions and organizations, within the UH System, nationally and internationally.
Develops and maintains effective relations with the deans and directors, vice presidents, other campus counterparts and leadership, community, legislature, and other internal and external organizations.
Represents, promotes, and advances UH Manoa in working with state, national, and international organizations and represents and promotes campus student success to stakeholders, serving as the official representative of the Provost as appropriate.
Adhere to applicable laws, regulations, and policies and procedures of the University, raise awareness among staff, and direct them in such a way that University compliance requirements are met.
Identify and mitigate through policy development/revision/enhancement and training, areas of risk and developing risk to the University, e.g., legal, financial, reputation, and compliance risk, and ensure team is aware and focused on addressing same.
MINIMUM QUALIFICATION
Earned doctorate or equivalent terminal degree from an accredited institution; or equivalent combination of education and experience which provides the required education, knowledge, skills and abilities.
Five (5) years of professional experience in higher education administration of student co-curricular, diversity and inclusion, and academic success, or a demonstrated record of comparable professional experience.
Experience at the dean's level or comparable that involved designing and implementing successful programs and initiatives, or a demonstrated record of comparable professional experience.
Demonstrated record of successful leadership in scholarship, service and community engagement.
Demonstrated understanding of and commitment to shared governance and collaborative leadership.
Demonstrated ability to establish and maintain effective working relationships with administrators, faculty, staff, students, legislators, state and federal officials, and the general public.
Ability to communicate effectively with internal and external constituencies.
Ability to understand and work effectively with multicultural populations in higher education environments.
Ability to comprehend and interpret administrative directives and guidance to ensure IT operations align with organizational standards and industry best practices.
DESIRABLE QUALIFICATIONS
Administrative experience at a university with extensive student services programs.
Administrative experience at a university belonging to a multi-level state university system, which included planning, developing, and articulating programs in such a system as well as coordinating programs with local K-12 education institutions.
Demonstrated experience with successful student and/or administrative innovation.
Demonstrated successful leadership experience in a unionized environment.
Demonstrated ability and record of success to bring campus groups together around new ideas and/or initiatives.
Proven track record of working effectively with faculty, students, governing boards, advisory groups, legislative bodies, local government officials, and community and business leaders.
Experience working with, and understanding the importance of empowering Native Hawaiians or other indigenous people and ethnic minorities in higher education.
To Apply: A NEOGOV account must be established, and then candidates may attach the following to the online application:
(1) A cover letter explaining how minimum and desirable qualifications are met for the position
(2) A current curriculum vitae, and
(3) Names and contact information of five (5) professional references, and
(4) A statement that address the below prompt, no more than two (2) pages:
Please provide a statement detailing your leadership philosophy as it relates to student success. Applicants should include specific examples of how they have successfully led initiatives, collaborated across divisions, and directly impacted student outcomes in a higher education leadership role.
(Note: Original official transcripts are required at time of hire. References will not be contacted without prior notice to the candidate. A background check will be made prior to employment.)
Nominations & Inquiries please contact Linda Voong, Executive Search Coordinator at uhmexec@hawaii.edu.
EEO, Clery Act, ADA
The University of Hawai'i is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment, including on the basis of veteran and disability status. For more information, visit: https://www.hawaii.edu/offices/eeo/policies/
Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.
In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.
Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: https://www.hawaii.edu/offices/eeo/accommodation-request/
Description
Title: Vice Provost for Student Success
Hiring Unit: Office of the Provost, Manoa
Position Number: 0089325
Date Posted: June 4, 2026
Closing Date: Continuous recruitment. For first consideration, submit an application by June 19, 2026. Review of applications will begin on or about June 29, 2026 and will continue until the position is filled.
Employee Type: Executive/Managerial (E/M)
INTRODUCTION
The Vice Provost for Student Success is the senior student officer and policy advisor to the Provost on student success matters and provides the leadership, direction, planning and coordination of the units and programs supporting student co-curricular, student diversity and inclusion, and student academic success as well as collaborating with other vice provosts and directors on programs to ensure overarching campus goals and objectives are achieved. The Vice Provost for Student Success is a member of the Manoa Cabinet and Provost’s Council.
The Office of the Vice Provost for Student Success (OVPSS) provides leadership for the planning, direction, coordination, and executive management of all student service areas under the auspices of the Vice Provost for Student Success (VPSS) including student services administration. OVPSS has responsibility for the planning, direction, development, coordination, and management of programs aimed at increasing student well-being, and academic and co-curricular success at the University of Hawaii at Manoa. Current OVPSS programs include:
- Co-curricular services such as student center programs, career center, health services, residential life, counseling and student development, student conduct and children’s center.
- Diversity and inclusion such as multicultural services, college opportunity and access programs, women’s center, anuenue center, veteran student services, and many federal and state funded programs.
- Academic success including advising, first year support, learning assistance center, civic engagement and service, and commencement.
DUTIES AND RESPONSIBILITIES
Serves as the chief campus student officer and policy advisor and a senior campus executive. Provides leadership in directing policies and procedures related to student success related programs and services in areas including but not limited to student co-curricular, student diversity and inclusion, and student academic success programs and initiatives. Promotes diversity, equality and affirmative action in all aspects of research and scholarship excellence.
Leads and directs student success related programs through the development of a philosophy that drives student success from admissions to graduation; development of governing policies; and the implementation of student program planning, implementation and management; the formulation of goals and objectives that meet student priorities; the oversight of fundraising and grant writing for student related programs and services; and the effective allocation of resources.
Encourages and develops new research initiatives, in providing an environment conducive to student success, and in establishing new student success programs and strengthening existing programs that considers national trends and student needs.
Assists the Provost and President in the development and implementation of long-range plans, goals, and objectives related to student success to improve the quality, direction and priorities of student co-curricular, diversity and inclusion, and academic success that complement teaching, research, and administration in full compliance with accreditation and higher education standards and requirements. Designs and oversees programs to ensure student diversity, access, and support for under-represented groups. Fosters a vibrant student campus and academic climate, cultivating a student success environment in which effective, innovative and creative student services may flourish.
Ensures that day-to-day operations, administration and management are executed efficiently, and allocates and reallocates resources, as appropriate, in conformity with governing institutional priorities, applicable laws, rules and policies. Specifically, oversees the responsibility for statutory compliance by the programs under its purview with federal and state laws, the American Disabilities Act, Title IV, Title VI, Title IX, Section 504 of the Rehabilitation Act of 1973, HIPAA, HITECH, and other statutes governing non-discrimination and related compliance requirements. Develops and recommends budget allocations and reallocation for student success programs ensuring that budgets are linked to campus strategic directions.
Has the authority to oversee and develop programs to serve students; develop, promulgate and enforce student policies; and to take actions to improve student services. Interacts with other UHM Vice Provosts, Deans, Directors and governance representatives from student, faculty, staff and Native Hawaiian governance groups. Works with the Vice Provost for Academic Excellence and other administrators on academic advising, tutoring, and other issues as appropriate to ensure the optimal delivery of student services. Works with the Vice Provost for Enrollment Management to strategize on enrollment practices, and ensures the enrollment marketing/branding aligns with student initiatives and programs. Works with Manoa CARES and the Office of Institutional Equity and Title IX to build on feedback and continuously improve services to students.
Administers and implements Board of Regents and Executive policies and procedures; as appropriate, promulgates campus and provost directives and instructions. Makes recommendations to the Provost regarding campus-level policies and procedures based on campus experiences or needs. Oversees and effectively manages the contemporary emphasis on accreditation and licensure as it impacts student affairs, student services, and student life.
Works with governance bodies and advisory groups, including the Manoa Faculty Senate committee related to academic excellence areas, representatives of student and staff groups, Kualii Council, and other constituencies to ensure effective and transparent systems of shared governance. Serves as an articulate advocate for students and for the Office of Student Success.
Develops and oversees agreements, partnerships, and exchanges with other educational institutions and organizations, within the UH System, nationally and internationally.
Develops and maintains effective relations with the deans and directors, vice presidents, other campus counterparts and leadership, community, legislature, and other internal and external organizations.
Represents, promotes, and advances UH Manoa in working with state, national, and international organizations and represents and promotes campus student success to stakeholders, serving as the official representative of the Provost as appropriate.
Adhere to applicable laws, regulations, and policies and procedures of the University, raise awareness among staff, and direct them in such a way that University compliance requirements are met.
Identify and mitigate through policy development/revision/enhancement and training, areas of risk and developing risk to the University, e.g., legal, financial, reputation, and compliance risk, and ensure team is aware and focused on addressing same.
MINIMUM QUALIFICATION
Earned doctorate or equivalent terminal degree from an accredited institution; or equivalent combination of education and experience which provides the required education, knowledge, skills and abilities.
Five (5) years of professional experience in higher education administration of student co-curricular, diversity and inclusion, and academic success, or a demonstrated record of comparable professional experience.
Experience at the dean's level or comparable that involved designing and implementing successful programs and initiatives, or a demonstrated record of comparable professional experience.
Demonstrated record of successful leadership in scholarship, service and community engagement.
Demonstrated understanding of and commitment to shared governance and collaborative leadership.
Demonstrated ability to establish and maintain effective working relationships with administrators, faculty, staff, students, legislators, state and federal officials, and the general public.
Ability to communicate effectively with internal and external constituencies.
Ability to understand and work effectively with multicultural populations in higher education environments.
Ability to comprehend and interpret administrative directives and guidance to ensure IT operations align with organizational standards and industry best practices.
DESIRABLE QUALIFICATIONS
Administrative experience at a university with extensive student services programs.
Administrative experience at a university belonging to a multi-level state university system, which included planning, developing, and articulating programs in such a system as well as coordinating programs with local K-12 education institutions.
Demonstrated experience with successful student and/or administrative innovation.
Demonstrated successful leadership experience in a unionized environment.
Demonstrated ability and record of success to bring campus groups together around new ideas and/or initiatives.
Proven track record of working effectively with faculty, students, governing boards, advisory groups, legislative bodies, local government officials, and community and business leaders.
Experience working with, and understanding the importance of empowering Native Hawaiians or other indigenous people and ethnic minorities in higher education.
To Apply: A NEOGOV account must be established, and then candidates may attach the following to the online application:
(1) A cover letter explaining how minimum and desirable qualifications are met for the position
(2) A current curriculum vitae, and
(3) Names and contact information of five (5) professional references, and
(4) A statement that address the below prompt, no more than two (2) pages:
Please provide a statement detailing your leadership philosophy as it relates to student success. Applicants should include specific examples of how they have successfully led initiatives, collaborated across divisions, and directly impacted student outcomes in a higher education leadership role.
(Note: Original official transcripts are required at time of hire. References will not be contacted without prior notice to the candidate. A background check will be made prior to employment.)
Nominations & Inquiries please contact Linda Voong, Executive Search Coordinator at uhmexec@hawaii.edu.
EEO, Clery Act, ADA
The University of Hawai'i is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment, including on the basis of veteran and disability status. For more information, visit: https://www.hawaii.edu/offices/eeo/policies/
Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.
In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.
Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: https://www.hawaii.edu/offices/eeo/accommodation-request/
Customer Success Job Roles in Hawaii
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Search Customer Success Jobs in HawaiiCustomer Success Jobs in Hawaii: Frequently Asked Questions
Which companies sponsor visas for customer success roles in Hawaii?
Technology companies with Hawaii operations are the most active sponsors for customer success positions in the state. Firms such as Salesforce, Oracle, and ServiceNow have documented H-1B visa sponsorship histories for customer-facing roles. Hospitality technology companies serving Hawaii's large tourism sector also hire internationally for customer success and account management positions, particularly in Honolulu.
Which visa types are most common for customer success roles in Hawaii?
The H-1B is the most common visa category for customer success professionals in Hawaii, provided the role qualifies as a specialty occupation requiring at least a bachelor's degree in a relevant field such as business, communications, or information technology. Australian citizens may also qualify for the E-3 visa, which follows a similar process but has no lottery. TN visa status is available for Canadian and Mexican nationals in qualifying positions.
Which cities in Hawaii have the most customer success sponsorship jobs?
Honolulu accounts for the overwhelming majority of customer success visa sponsorship jobs in Hawaii. The city is home to the state's largest concentration of technology employers, financial services firms, and healthcare organizations, all of which hire for customer success functions. Smaller markets on Maui and the Big Island occasionally have openings tied to hospitality technology or regional healthcare platforms.
How to find customer success visa sponsorship jobs in Hawaii?
Migrate Mate is the most direct way to find customer success roles in Hawaii where employers are open to visa sponsorship. You can filter specifically by state and job function to surface positions relevant to your background. Because Hawaii's sponsorship market is smaller than mainland tech hubs, setting up alerts for new postings is particularly useful for staying ahead of openings as they appear.
Are there any Hawaii-specific considerations for customer success professionals seeking visa sponsorship?
Hawaii's geographic position makes it a regional hub for companies serving Asia-Pacific markets, which can be an advantage for internationally trained customer success professionals with multilingual skills. However, the overall volume of sponsoring employers is lower than mainland states, so candidates should expect a more concentrated job market. Prevailing wage requirements for H-1B filings apply statewide and are determined by the Department of Labor based on Honolulu-area data for most positions.
What is the prevailing wage for sponsored customer success jobs in Hawaii?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.