Customer Success Visa Sponsorship Jobs in Connecticut
Connecticut's customer success job market is anchored by financial services firms in Stamford, insurance giants like Cigna and Aetna in Hartford, and a growing software sector statewide. Companies in these industries regularly sponsor H-1B visa and TN visas for qualified customer success professionals, making Connecticut a viable destination for international candidates in this field.
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Get Access To All JobsLocation: Hybrid, Hartford, CT
Summary
The Client Success Manager (CSM) is responsible for driving client satisfaction, operational excellence, and account growth within Finance / Insurance Industry client engagements. The CSM serves as the primary day-to-day liaison between the client and DXC delivery teams, ensuring services are delivered successfully, contractual commitments are met, and client needs are addressed proactively.
Working closely with Client Partners, delivery leaders, project managers, and account teams, the CSM supports revenue growth, contract renewals, client retention, and overall account success. The role is accountable for key performance indicators including revenue, contract margin, operational performance, and client satisfaction while helping clients realize measurable business value from DXC solutions.
Key Responsibilities
- Own day-to-day Consulting & Engineering Services (CES) delivery activities across assigned accounts, including client satisfaction, contract performance, profitability, resourcing coordination, and service level attainment.
- Partner with delivery, project management, and account teams to ensure successful execution of project and managed service engagements while meeting quality, budget, and timeline expectations.
- Support account growth through opportunity identification, pipeline development, change requests, contract renewals, and proactive solutioning to address evolving client needs.
- Coordinate account activities across internal and client-facing stakeholders, ensuring alignment on priorities, risks, dependencies, and deliverables.
- Build trusted client relationships by understanding business objectives, identifying challenges, and helping align DXC capabilities to client outcomes.
- Support resource planning activities by partnering with delivery leadership to ensure appropriate skills and capacity are aligned to account requirements.
- Assist with financial governance activities, including revenue forecasting, contract margin performance, cash collection support, and resolution of operational issues impacting account performance.
- Partner with Project Managers and delivery teams to ensure contractual obligations are met, change controls are managed appropriately, and internal systems and reporting remain accurate.
- Act as the voice of the client within CES, advocating for client priorities and partnering with internal teams to address concerns, mitigate risks, and resolve issues in a timely manner.
- Implement and maintain account governance processes, including service reviews, KPI tracking, risk management, escalation management, and continuous improvement initiatives.
- Collaborate closely with sales, delivery, consulting, product, and marketing teams to identify opportunities for additional value creation and account expansion.
- Develop and maintain a strong understanding of DXC offerings, industry trends, and Finance / Insurance Industry dynamics to support client conversations and solution positioning.
Primary KPIs
Financial Performance
- Revenue
- Contract Margin
- Contract Renewal Performance
- Pipeline Development and Opportunity Management
Operational & Delivery Excellence
- Service level attainment (SLAs)
- Contract compliance
- Risk management and governance
- Quality delivery and client outcomes
- Resource utilization and workforce planning
- Continuous improvement and operational efficiency
Client Satisfaction
- CSAT
- NPS
- Client references
- Executive and stakeholder feedback
Secondary KPIs
- Client retention
- Churn reduction
- Account growth support
- Employee engagement and team development
- Knowledge sharing and collaboration across account teams
Key Competencies
Client Relationship Management
Builds trusted partnerships and serves as a credible advisor to client stakeholders.
Delivery Excellence & Execution
Ensures successful delivery of services through strong operational management and cross-functional coordination.
Business Value & Client Outcomes
Understands client objectives and helps drive measurable business impact through DXC solutions.
Account Growth & Renewals
Identifies opportunities for expansion, supports renewals, and contributes to revenue growth.
Collaboration & Influence
Works effectively across delivery, sales, consulting, and support functions to achieve business objectives.
Customer-First Mindset
Demonstrates accountability, responsiveness, and resilience while prioritizing client success.
Digital Agility & Continuous Learning
Maintains awareness of emerging technologies, AI capabilities, and industry trends to better serve clients and support DXC growth.
Qualifications
- Proven experience in client success, account management, service delivery, consulting, or related client-facing roles within the Finance / Insurance Industry.
- Demonstrated ability to develop and maintain trusted client relationships while supporting revenue growth, renewals, and client satisfaction.
- Experience managing service delivery and complex client engagements, with a track record of delivering quality outcomes on time and within budget.
- Strong understanding of financial management concepts, including revenue forecasting, margin performance, contract management, and operational governance.
- Experience identifying and supporting account growth opportunities, including renewals, change requests, and cross-sell or upsell initiatives.
- Excellent collaboration and stakeholder management skills, with the ability to coordinate cross-functional teams and manage competing priorities.
- Strong problem-solving, communication, and organizational skills with the ability to manage risks, escalations, and client expectations effectively.
- Understanding of enterprise technology services, digital transformation, application services, cloud, data, AI, or consulting services.
- Bachelor's degree or equivalent combination of education and relevant experience.
Preferred Qualifications
- Experience working in a global delivery environment.
- Familiarity with managed services, consulting, and professional services delivery models.
- Experience supporting accounts with revenue responsibility and growth objectives.
- Knowledge of AI-driven solutions and emerging technology trends relevant to the Finance / Insurance sector.
Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $105,500 - $195,900.
Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below.
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Disability Accommodations
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Location: Hybrid, Hartford, CT
Summary
The Client Success Manager (CSM) is responsible for driving client satisfaction, operational excellence, and account growth within Finance / Insurance Industry client engagements. The CSM serves as the primary day-to-day liaison between the client and DXC delivery teams, ensuring services are delivered successfully, contractual commitments are met, and client needs are addressed proactively.
Working closely with Client Partners, delivery leaders, project managers, and account teams, the CSM supports revenue growth, contract renewals, client retention, and overall account success. The role is accountable for key performance indicators including revenue, contract margin, operational performance, and client satisfaction while helping clients realize measurable business value from DXC solutions.
Key Responsibilities
- Own day-to-day Consulting & Engineering Services (CES) delivery activities across assigned accounts, including client satisfaction, contract performance, profitability, resourcing coordination, and service level attainment.
- Partner with delivery, project management, and account teams to ensure successful execution of project and managed service engagements while meeting quality, budget, and timeline expectations.
- Support account growth through opportunity identification, pipeline development, change requests, contract renewals, and proactive solutioning to address evolving client needs.
- Coordinate account activities across internal and client-facing stakeholders, ensuring alignment on priorities, risks, dependencies, and deliverables.
- Build trusted client relationships by understanding business objectives, identifying challenges, and helping align DXC capabilities to client outcomes.
- Support resource planning activities by partnering with delivery leadership to ensure appropriate skills and capacity are aligned to account requirements.
- Assist with financial governance activities, including revenue forecasting, contract margin performance, cash collection support, and resolution of operational issues impacting account performance.
- Partner with Project Managers and delivery teams to ensure contractual obligations are met, change controls are managed appropriately, and internal systems and reporting remain accurate.
- Act as the voice of the client within CES, advocating for client priorities and partnering with internal teams to address concerns, mitigate risks, and resolve issues in a timely manner.
- Implement and maintain account governance processes, including service reviews, KPI tracking, risk management, escalation management, and continuous improvement initiatives.
- Collaborate closely with sales, delivery, consulting, product, and marketing teams to identify opportunities for additional value creation and account expansion.
- Develop and maintain a strong understanding of DXC offerings, industry trends, and Finance / Insurance Industry dynamics to support client conversations and solution positioning.
Primary KPIs
Financial Performance
- Revenue
- Contract Margin
- Contract Renewal Performance
- Pipeline Development and Opportunity Management
Operational & Delivery Excellence
- Service level attainment (SLAs)
- Contract compliance
- Risk management and governance
- Quality delivery and client outcomes
- Resource utilization and workforce planning
- Continuous improvement and operational efficiency
Client Satisfaction
- CSAT
- NPS
- Client references
- Executive and stakeholder feedback
Secondary KPIs
- Client retention
- Churn reduction
- Account growth support
- Employee engagement and team development
- Knowledge sharing and collaboration across account teams
Key Competencies
Client Relationship Management
Builds trusted partnerships and serves as a credible advisor to client stakeholders.
Delivery Excellence & Execution
Ensures successful delivery of services through strong operational management and cross-functional coordination.
Business Value & Client Outcomes
Understands client objectives and helps drive measurable business impact through DXC solutions.
Account Growth & Renewals
Identifies opportunities for expansion, supports renewals, and contributes to revenue growth.
Collaboration & Influence
Works effectively across delivery, sales, consulting, and support functions to achieve business objectives.
Customer-First Mindset
Demonstrates accountability, responsiveness, and resilience while prioritizing client success.
Digital Agility & Continuous Learning
Maintains awareness of emerging technologies, AI capabilities, and industry trends to better serve clients and support DXC growth.
Qualifications
- Proven experience in client success, account management, service delivery, consulting, or related client-facing roles within the Finance / Insurance Industry.
- Demonstrated ability to develop and maintain trusted client relationships while supporting revenue growth, renewals, and client satisfaction.
- Experience managing service delivery and complex client engagements, with a track record of delivering quality outcomes on time and within budget.
- Strong understanding of financial management concepts, including revenue forecasting, margin performance, contract management, and operational governance.
- Experience identifying and supporting account growth opportunities, including renewals, change requests, and cross-sell or upsell initiatives.
- Excellent collaboration and stakeholder management skills, with the ability to coordinate cross-functional teams and manage competing priorities.
- Strong problem-solving, communication, and organizational skills with the ability to manage risks, escalations, and client expectations effectively.
- Understanding of enterprise technology services, digital transformation, application services, cloud, data, AI, or consulting services.
- Bachelor's degree or equivalent combination of education and relevant experience.
Preferred Qualifications
- Experience working in a global delivery environment.
- Familiarity with managed services, consulting, and professional services delivery models.
- Experience supporting accounts with revenue responsibility and growth objectives.
- Knowledge of AI-driven solutions and emerging technology trends relevant to the Finance / Insurance sector.
Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $105,500 - $195,900.
Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below.
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Disability Accommodations
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Customer Success Job Roles in Connecticut
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Search Customer Success Jobs in ConnecticutCustomer Success Jobs in Connecticut: Frequently Asked Questions
Which companies sponsor visas for customer success roles in Connecticut?
Financial services firms concentrated in Stamford, including several global banks and fintech companies, are among the more active H-1B sponsors for customer success roles in Connecticut. Hartford-based insurance companies such as Cigna and Aetna also have customer success and account management functions that have sponsored visas. Enterprise software companies with Connecticut offices round out the sponsoring employer pool for this role type.
Which visa types are most common for customer success roles in Connecticut?
The H-1B is the most common visa for customer success professionals in Connecticut, provided the role requires a bachelor's degree in a specific field such as business, communications, or information systems. Australian citizens may qualify for the E-3 visa, and Canadian and Mexican nationals in qualifying roles may be eligible for TN status. The role must meet specialty occupation standards regardless of visa category.
Which cities in Connecticut have the most customer success sponsorship jobs?
Stamford leads Connecticut for customer success sponsorship activity, driven by its dense concentration of financial services, media, and technology employers. Hartford is the second-largest market, anchored by insurance and healthcare companies that maintain large customer-facing teams. Bridgeport and New Haven also see some demand, particularly from healthcare organizations and university-affiliated technology ventures in those areas.
How to find customer success visa sponsorship jobs in Connecticut?
Migrate Mate is built specifically for international candidates and filters customer success roles in Connecticut by visa sponsorship availability, so you're not sorting through listings from employers who won't sponsor. The platform surfaces roles from companies that have a documented history of sponsoring work visas, which is particularly useful in Connecticut where sponsorship activity is concentrated in specific industries like financial services and insurance.
Are there state-specific considerations for customer success visa sponsorship in Connecticut?
Connecticut's high cost of living, particularly in Fairfield County, means prevailing wage requirements for H-1B customer success roles tend to be set at competitive levels relative to national averages. The state's proximity to New York City also means some employers list Connecticut roles as part of broader tri-state hiring, so candidates should confirm whether a listed position is genuinely Connecticut-based or primarily remote-designated.
What is the prevailing wage for sponsored customer success jobs in Connecticut?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.