Customer Success Visa Sponsorship Jobs in Indiana
Indiana's customer success job market spans enterprise software, life sciences, and manufacturing technology, with employers like Salesforce, Genesys, and Cummins actively hiring in Indianapolis and the broader metro. International candidates pursuing visa sponsorship will find the state's growing tech sector and established corporate base create meaningful opportunities for qualified professionals.
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Get Access To All JobsJob Summary:
The Lead Specialist, Customer Success (Enterprise) serves as the Enterprise Customer Success Manager (CSM) for Pearson’s most strategic enterprise accounts. This senior individual contributor will lead complex, cross-product success programs focused on driving measurable adoption, value realization, and executive-level impact.
You will orchestrate product-level metrics, adoption strategies, and enablement efforts into a unified enterprise value story. Collaborating with Client Partners, Delivery Partners, and Product CSMs, you will ensure customer investments translate into tangible outcomes, quick time-to-value, and demonstrable ROI. This role is critical in helping enterprise customers clearly see and communicate the business impact of their Pearson partnership.
What you will do:
- Lead complex, multi-product onboarding and adoption initiatives for strategic enterprise customers, ensuring coordinated execution across teams.
- Integrate product-level success plans into a structured enterprise success framework aligned to customer business goals.
- Consolidate product-level usage and performance data into executive-ready value narratives that demonstrate ROI and impact.
- Present adoption progress, risk signals, and value attainment in governance forums such as QBRs and executive reviews.
- Develop clear governance materials and milestone tracking to support executive reviews, QBRs, and customer success reporting.
- Coordinate cross-product escalations and drive resolution through structured collaboration with internal stakeholders.
- Identify gaps between adoption activity and business outcomes and drive coordinated action plans to close those gaps, minimizing revenue risk.
- Partner with Product CSMs and support teams to ensure product-level success strategies contribute to enterprise-level value realization goals.
- Contribute to documentation standards, success playbooks, and best practices that elevate execution quality across strategic accounts.
What will set you up for success:
- 5+ years of experience in Customer Success, Program Management, or enterprise account roles within SaaS or multi-product environments.
- Demonstrated experience driving value realization and translating product adoption into measurable business outcomes.
- Strong ability to synthesize product-level data into actionable enterprise-level insights.
- Executive-ready communication skills, with experience supporting governance conversations and strategic reviews.
- Strong documentation and program management skills, with attention to structure, detail, and follow-through.
- An analytical mindset focused on reducing time-to-value, improving customer satisfaction, and preventing recurring issues.
- Familiarity with Salesforce, Customer Success platforms (Catalyst, Gainsight), and project management tools.
Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Customer Success
Job Family: GOTOMARKET
Organization: Enterprise Learning & Skills
Schedule: FULL_TIME
Workplace Type: Remote
Req ID: 23437
LOCATION: #location
Job Summary:
The Lead Specialist, Customer Success (Enterprise) serves as the Enterprise Customer Success Manager (CSM) for Pearson’s most strategic enterprise accounts. This senior individual contributor will lead complex, cross-product success programs focused on driving measurable adoption, value realization, and executive-level impact.
You will orchestrate product-level metrics, adoption strategies, and enablement efforts into a unified enterprise value story. Collaborating with Client Partners, Delivery Partners, and Product CSMs, you will ensure customer investments translate into tangible outcomes, quick time-to-value, and demonstrable ROI. This role is critical in helping enterprise customers clearly see and communicate the business impact of their Pearson partnership.
What you will do:
- Lead complex, multi-product onboarding and adoption initiatives for strategic enterprise customers, ensuring coordinated execution across teams.
- Integrate product-level success plans into a structured enterprise success framework aligned to customer business goals.
- Consolidate product-level usage and performance data into executive-ready value narratives that demonstrate ROI and impact.
- Present adoption progress, risk signals, and value attainment in governance forums such as QBRs and executive reviews.
- Develop clear governance materials and milestone tracking to support executive reviews, QBRs, and customer success reporting.
- Coordinate cross-product escalations and drive resolution through structured collaboration with internal stakeholders.
- Identify gaps between adoption activity and business outcomes and drive coordinated action plans to close those gaps, minimizing revenue risk.
- Partner with Product CSMs and support teams to ensure product-level success strategies contribute to enterprise-level value realization goals.
- Contribute to documentation standards, success playbooks, and best practices that elevate execution quality across strategic accounts.
What will set you up for success:
- 5+ years of experience in Customer Success, Program Management, or enterprise account roles within SaaS or multi-product environments.
- Demonstrated experience driving value realization and translating product adoption into measurable business outcomes.
- Strong ability to synthesize product-level data into actionable enterprise-level insights.
- Executive-ready communication skills, with experience supporting governance conversations and strategic reviews.
- Strong documentation and program management skills, with attention to structure, detail, and follow-through.
- An analytical mindset focused on reducing time-to-value, improving customer satisfaction, and preventing recurring issues.
- Familiarity with Salesforce, Customer Success platforms (Catalyst, Gainsight), and project management tools.
Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Customer Success
Job Family: GOTOMARKET
Organization: Enterprise Learning & Skills
Schedule: FULL_TIME
Workplace Type: Remote
Req ID: 23437
LOCATION: #location
Customer Success Job Roles in Indiana
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Search Customer Success Jobs in IndianaCustomer Success Jobs in Indiana: Frequently Asked Questions
Which companies sponsor visas for customer success roles in Indiana?
Indianapolis-based employers with a track record of H-1B sponsorship in customer-facing roles include Genesys, Salesforce (which has a significant Indiana presence), Cummins, and Eli Lilly. Larger enterprise software and SaaS companies operating in Indiana are generally more likely to sponsor than small local businesses, as they have dedicated HR and legal resources to manage the petition process.
Which visa types are most common for customer success roles in Indiana?
The H-1B is the most common visa for customer success managers and similar roles in Indiana, provided the position qualifies as a specialty occupation requiring a bachelor's degree in a specific field such as business, communications, or information systems. The TN visa is an option for Canadian and Mexican nationals in eligible professional categories. The O-1A applies to candidates with demonstrated extraordinary achievement in their field.
Which cities in Indiana have the most customer success sponsorship jobs?
Indianapolis accounts for the large majority of customer success sponsorship opportunities in Indiana, driven by its concentration of technology companies, healthcare organizations, and corporate headquarters. Carmel and Fishers, both northern Indianapolis suburbs, have growing tech employer presences. Bloomington sees some activity tied to university-affiliated software and edtech companies, though the volume there is considerably smaller than the Indianapolis metro area.
How to find customer success visa sponsorship jobs in Indiana?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse customer success roles in Indiana without sifting through positions that don't support international candidates. You can search by role type and state to surface openings at Indiana employers who have an active history of sponsoring work visas, which saves significant time compared to manually researching individual company sponsorship policies.
Are there any Indiana-specific considerations for customer success visa sponsorship candidates?
Indiana does not have state-level visa programs, so federal H-1B rules apply uniformly. One practical consideration is that Indiana's cost of living, particularly in Indianapolis, is well below coastal tech hubs, which affects prevailing wage determinations under Department of Labor guidelines. Employers must pay the prevailing wage for the role and location, so candidates should be aware that approved wage levels reflect local Indiana market rates rather than national averages.
What is the prevailing wage for sponsored customer success jobs in Indiana?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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