Customer Success Visa Sponsorship Jobs in Indiana
Indiana's customer success job market spans enterprise software, life sciences, and manufacturing technology, with employers like Salesforce, Genesys, and Cummins actively hiring in Indianapolis and the broader metro. International candidates pursuing visa sponsorship will find the state's growing tech sector and established corporate base create meaningful opportunities for qualified professionals.
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Must be local to Jacksonville, FL. The Agent, Customer Success will support FMC’s Call Center operations. The purpose of the role is to provide exceptional service to our customers, answering their queries, and resolving their issues. Provide energetic support and bring a positive attitude and willingness to learn. Ability to multitask and be comfortable in a fast-paced work environment. Top-notch communication skills, as you listen to, understand, engage with, and respond to customers - that includes over the phone, or via written communication like email or letter. Provide patience and politeness as you explain policies and procedures to customers, while always keeping a close eye on confidentiality and data security.
Essential Job Duties and Responsibilities include:
- Answering inbound and making outbound calls, responding to customer requests within set timeframes, and delivering an exceptional quality of service to every customer.
- Providing information and knowledgeable assistance by pulling up loan information and providing customers with the information they need quickly and accurately.
- Adhering to schedules, multitasking, meeting deadlines, and providing verbal and written responses to customers as required.
- Working as part of a dedicated team to explain policies and procedures to customers and find great solutions to their inquiries in a seamless and positive way.
- Build positive and pleasant relationships with our customers, whatever the circumstances, helping them feel secure and well-looked-after.
- Maintain regular and punctual attendance. Comply with all company policies and procedures.
- Performs other related duties as assigned.
Education and/or Experience:
High School Graduate/GED
0-1 Years related work experience preferred
Licensure, Certification, Requirements:
None required
Specialized Skills & Knowledge Requirements:
N/A
People Management Level:
This position is an individual contributor.
Workplace Conditions:
- Standing/Sitting/Walking: Occasionally: requires this activity up to 33% of the time.
- Kneeling/Crouching/Squatting/Bending: Occasionally: requires this activity up to 33% of the time.
- Reaching/Working Overhead: N/A: does not require this activity.
- Repetitive Hand Motion: Occasionally: requires this activity up to 33% of the time.
- Special Vision or Hearing Requirements: N/A: does not require this activity.
- Pushing/Pulling (up to 20 pounds): N/A: does not require this activity.
- Lifting/Carrying (up to 20 pounds): N/A: does not require this activity.
- Driving: N/A: does not require this activity.
Environmental Risks:
Exposure to hazardous materials, chemicals and/or fumes: N/A
Equal Employment Opportunity:
Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.
Americans with Disabilities Act:
Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.
Job Responsibilities:
The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.
Summary
Must be local to Jacksonville, FL. The Agent, Customer Success will support FMC’s Call Center operations. The purpose of the role is to provide exceptional service to our customers, answering their queries, and resolving their issues. Provide energetic support and bring a positive attitude and willingness to learn. Ability to multitask and be comfortable in a fast-paced work environment. Top-notch communication skills, as you listen to, understand, engage with, and respond to customers - that includes over the phone, or via written communication like email or letter. Provide patience and politeness as you explain policies and procedures to customers, while always keeping a close eye on confidentiality and data security.
Essential Job Duties and Responsibilities include:
- Answering inbound and making outbound calls, responding to customer requests within set timeframes, and delivering an exceptional quality of service to every customer.
- Providing information and knowledgeable assistance by pulling up loan information and providing customers with the information they need quickly and accurately.
- Adhering to schedules, multitasking, meeting deadlines, and providing verbal and written responses to customers as required.
- Working as part of a dedicated team to explain policies and procedures to customers and find great solutions to their inquiries in a seamless and positive way.
- Build positive and pleasant relationships with our customers, whatever the circumstances, helping them feel secure and well-looked-after.
- Maintain regular and punctual attendance. Comply with all company policies and procedures.
- Performs other related duties as assigned.
Education and/or Experience:
High School Graduate/GED
0-1 Years related work experience preferred
Licensure, Certification, Requirements:
None required
Specialized Skills & Knowledge Requirements:
N/A
People Management Level:
This position is an individual contributor.
Workplace Conditions:
- Standing/Sitting/Walking: Occasionally: requires this activity up to 33% of the time.
- Kneeling/Crouching/Squatting/Bending: Occasionally: requires this activity up to 33% of the time.
- Reaching/Working Overhead: N/A: does not require this activity.
- Repetitive Hand Motion: Occasionally: requires this activity up to 33% of the time.
- Special Vision or Hearing Requirements: N/A: does not require this activity.
- Pushing/Pulling (up to 20 pounds): N/A: does not require this activity.
- Lifting/Carrying (up to 20 pounds): N/A: does not require this activity.
- Driving: N/A: does not require this activity.
Environmental Risks:
Exposure to hazardous materials, chemicals and/or fumes: N/A
Equal Employment Opportunity:
Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.
Americans with Disabilities Act:
Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.
Job Responsibilities:
The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.
Customer Success Job Roles in Indiana
See all 155+ Customer Success Jobs in Indiana
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Search Customer Success Jobs in IndianaCustomer Success Jobs in Indiana: Frequently Asked Questions
Which companies sponsor visas for customer success roles in Indiana?
Indianapolis-based employers with a track record of H-1B visa sponsorship in customer-facing roles include Genesys, Salesforce (which has a significant Indiana presence), Cummins, and Eli Lilly. Larger enterprise software and SaaS companies operating in Indiana are generally more likely to sponsor than small local businesses, as they have dedicated HR and legal resources to manage the petition process.
Which visa types are most common for customer success roles in Indiana?
The H-1B is the most common visa for customer success managers and similar roles in Indiana, provided the position qualifies as a specialty occupation requiring a bachelor's degree in a specific field such as business, communications, or information systems. The TN visa is an option for Canadian and Mexican nationals in eligible professional categories. The O-1A applies to candidates with demonstrated extraordinary achievement in their field.
Which cities in Indiana have the most customer success sponsorship jobs?
Indianapolis accounts for the large majority of customer success sponsorship opportunities in Indiana, driven by its concentration of technology companies, healthcare organizations, and corporate headquarters. Carmel and Fishers, both northern Indianapolis suburbs, have growing tech employer presences. Bloomington sees some activity tied to university-affiliated software and edtech companies, though the volume there is considerably smaller than the Indianapolis metro area.
How to find customer success visa sponsorship jobs in Indiana?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse customer success roles in Indiana without sifting through positions that don't support international candidates. You can search by role type and state to surface openings at Indiana employers who have an active history of sponsoring work visas, which saves significant time compared to manually researching individual company sponsorship policies.
Are there any Indiana-specific considerations for customer success visa sponsorship candidates?
Indiana does not have state-level visa programs, so federal H-1B rules apply uniformly. One practical consideration is that Indiana's cost of living, particularly in Indianapolis, is well below coastal tech hubs, which affects prevailing wage determinations under Department of Labor guidelines. Employers must pay the prevailing wage for the role and location, so candidates should be aware that approved wage levels reflect local Indiana market rates rather than national averages.
What is the prevailing wage for sponsored customer success jobs in Indiana?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.