Customer Success Visa Sponsorship Jobs in Texas
Texas is one of the top states for customer success hiring, with major tech employers in Austin, Dallas, and Houston actively sponsoring international talent. Companies like Dell Technologies, Oracle, and Salesforce have significant Texas footprints, and the state's fast-growing SaaS and enterprise software sectors keep demand for customer success professionals consistently high.
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Get Access To All JobsINTRODUCTION
The SailPoint customer success team champions helping our customers get maximum value out of any SailPoint products or services, so the business gets maximum lifetime value and loyalty from the customer.
The Customer Success Manager is responsible for overall client satisfaction and referenceability, building and managing long-term business relationships between SailPoint and assigned client accounts. This role serves as a customer advocate and business consultant for multiple accounts by helping our clients achieve success through the use of SailPoint’s product and services. This role is all about client satisfaction and is not a quota carrying sales position.
DESCRIPTION:
- Manage the business relationship between SailPoint and assigned client accounts; responsible for overall client satisfaction
- Provide coaching and advice to clients on the use of SailPoint’s solutions for identity management, compliance, role management, and access request management; develop insights into the challenges faced by client organizations and provide recommendations based on an in-depth understanding of how Identity Security Cloud solves those problems.
- Monitor accounts for change in solution/product usage, personnel, goals, mission, financial conditions, competitor involvement and other areas that could have an effect on the clients’ ongoing use and/or satisfaction with SailPoint’s products and services
- Provide strategic updates on clients’ performance to SailPoint Senior Management. Provide regular status updates to account teams and Sales Managers
- Identify new opportunities for expanding SailPoint product/service usage to maximize client success and SailPoint revenue growth
- Ensure maintenance contract renewal
REQUIREMENTS
- Bachelor’s degree or equivalent work experience (technical degree or masters degree a plus)
- Strong customer facing skills (executive presence, writing skills, phone skills). Demonstrates a highly professional demeanor
- Strong consulting skills. Ability to gather and analyze information and produce strategic insights into clients’ organizational and technical challenges
- Ability to communicate technical details to a non-technical audience. Ability to foster credibility with a technical audience
- Ability to set and communicate expectations; skill in mediating and resolving problems
- Must be highly organized and able to prioritize and process a number of tasks concurrently
- Ability to build lasting relationships based on trust
- Takes ownership of customer issues and drives to resolution
- Self-motivated, strong work ethic, creative, customer-centric personality
THE PATH TO SUCCESS
30 Day Milestones
- Upon completing SailPoint specific trainings, understanding the SailPoint products, core value, features, and use cases
- Demonstrate proficiency in SailPoint’s CRM tool, and articulating the value of Success Plans in delivering customer results.
- Stakeholder Mapping: After meeting with key stakeholders (cross-functional and within the Customer Success Department), create and present a stakeholder map to demonstrate your understanding of how to maximize partnerships and collaboration workflows, including defining each member's role and responsibilities within accounts.
60 Day Milestones
- Opportunity Identification: Identify adoption and expansion opportunities in 1–2 accounts using data-driven insights and present a mock QBR use case to leadership.
- Account Prioritization: Demonstrate customer prioritization by categorizing your assigned accounts based on their needs, health score, and product maturity, then devise a tailored cadence of touchpoints based on this prioritization.
- Portfolio Analysis: Complete a thorough account review for 5 accounts using Gainsight data to demonstrate an understanding of success plans for key accounts, analyzing customer health and churn risk.
90 Day Milestones
- Sales Alignment: Identify and draft a plan of how to engage with Sales for an example of upsell, cross-sell, and expansion within one key existing account, along with expected close dates and a plan to translate that into a qualified lead.
- Risk Sensing: Be fully able to identify renewal and forecasting risks across your book of business.
- Strategic Courage: Demonstrate courage by asking uncomfortable, difficult, or "big" questions to both internal teams and customers to drive progress.
TRAVEL:
- Estimated from 10% to 25%
COMPENSATION
As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint’s differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary, for US-based employees, will be in this range from (min-max, USD):
$76,400 - $128,856.00
Base salaries for employees based in other locations are competitive for the employee’s home location.
BENEFITS OVERVIEW
- Health and wellness coverage: Medical, dental, and vision insurance
- Disability coverage: Short-term and long-term disability
- Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
- Additional life coverage options: Supplemental life insurance for employees, spouses, and children
- Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account
- Financial security: 401(k) Savings and Investment Plan with company matching
- Time off benefits: Flexible vacation policy
- Holidays: 8 paid holidays annually
- Sick leave
- Parental support: Paid parental leave
- Employee Assistance Program (EAP) and Care Counselors
- Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options
- Health Savings Account (HSA) with employer contribution
SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.
Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.
INTRODUCTION
The SailPoint customer success team champions helping our customers get maximum value out of any SailPoint products or services, so the business gets maximum lifetime value and loyalty from the customer.
The Customer Success Manager is responsible for overall client satisfaction and referenceability, building and managing long-term business relationships between SailPoint and assigned client accounts. This role serves as a customer advocate and business consultant for multiple accounts by helping our clients achieve success through the use of SailPoint’s product and services. This role is all about client satisfaction and is not a quota carrying sales position.
DESCRIPTION:
- Manage the business relationship between SailPoint and assigned client accounts; responsible for overall client satisfaction
- Provide coaching and advice to clients on the use of SailPoint’s solutions for identity management, compliance, role management, and access request management; develop insights into the challenges faced by client organizations and provide recommendations based on an in-depth understanding of how Identity Security Cloud solves those problems.
- Monitor accounts for change in solution/product usage, personnel, goals, mission, financial conditions, competitor involvement and other areas that could have an effect on the clients’ ongoing use and/or satisfaction with SailPoint’s products and services
- Provide strategic updates on clients’ performance to SailPoint Senior Management. Provide regular status updates to account teams and Sales Managers
- Identify new opportunities for expanding SailPoint product/service usage to maximize client success and SailPoint revenue growth
- Ensure maintenance contract renewal
REQUIREMENTS
- Bachelor’s degree or equivalent work experience (technical degree or masters degree a plus)
- Strong customer facing skills (executive presence, writing skills, phone skills). Demonstrates a highly professional demeanor
- Strong consulting skills. Ability to gather and analyze information and produce strategic insights into clients’ organizational and technical challenges
- Ability to communicate technical details to a non-technical audience. Ability to foster credibility with a technical audience
- Ability to set and communicate expectations; skill in mediating and resolving problems
- Must be highly organized and able to prioritize and process a number of tasks concurrently
- Ability to build lasting relationships based on trust
- Takes ownership of customer issues and drives to resolution
- Self-motivated, strong work ethic, creative, customer-centric personality
THE PATH TO SUCCESS
30 Day Milestones
- Upon completing SailPoint specific trainings, understanding the SailPoint products, core value, features, and use cases
- Demonstrate proficiency in SailPoint’s CRM tool, and articulating the value of Success Plans in delivering customer results.
- Stakeholder Mapping: After meeting with key stakeholders (cross-functional and within the Customer Success Department), create and present a stakeholder map to demonstrate your understanding of how to maximize partnerships and collaboration workflows, including defining each member's role and responsibilities within accounts.
60 Day Milestones
- Opportunity Identification: Identify adoption and expansion opportunities in 1–2 accounts using data-driven insights and present a mock QBR use case to leadership.
- Account Prioritization: Demonstrate customer prioritization by categorizing your assigned accounts based on their needs, health score, and product maturity, then devise a tailored cadence of touchpoints based on this prioritization.
- Portfolio Analysis: Complete a thorough account review for 5 accounts using Gainsight data to demonstrate an understanding of success plans for key accounts, analyzing customer health and churn risk.
90 Day Milestones
- Sales Alignment: Identify and draft a plan of how to engage with Sales for an example of upsell, cross-sell, and expansion within one key existing account, along with expected close dates and a plan to translate that into a qualified lead.
- Risk Sensing: Be fully able to identify renewal and forecasting risks across your book of business.
- Strategic Courage: Demonstrate courage by asking uncomfortable, difficult, or "big" questions to both internal teams and customers to drive progress.
TRAVEL:
- Estimated from 10% to 25%
COMPENSATION
As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint’s differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary, for US-based employees, will be in this range from (min-max, USD):
$76,400 - $128,856.00
Base salaries for employees based in other locations are competitive for the employee’s home location.
BENEFITS OVERVIEW
- Health and wellness coverage: Medical, dental, and vision insurance
- Disability coverage: Short-term and long-term disability
- Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
- Additional life coverage options: Supplemental life insurance for employees, spouses, and children
- Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account
- Financial security: 401(k) Savings and Investment Plan with company matching
- Time off benefits: Flexible vacation policy
- Holidays: 8 paid holidays annually
- Sick leave
- Parental support: Paid parental leave
- Employee Assistance Program (EAP) and Care Counselors
- Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options
- Health Savings Account (HSA) with employer contribution
SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.
Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.
Customer Success Job Roles in Texas
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Search Customer Success Jobs in TexasCustomer Success Jobs in Texas: Frequently Asked Questions
Which companies sponsor visas for customer success roles in Texas?
Several large technology employers in Texas have established visa sponsorship programs that include customer success positions. Dell Technologies and NI (formerly National Instruments) are prominent Austin-area sponsors, while Dallas is home to McKesson, AT&T, and numerous enterprise software firms. Houston's energy-tech and healthcare-tech sectors also produce sponsorship opportunities. Sponsorship decisions are made case by case, so confirming directly with each employer during the hiring process is always necessary.
Which visa types are most common for customer success roles in Texas?
Customer success managers and specialists in Texas are most commonly sponsored under the H-1B visa, which requires a qualifying bachelor's degree in a related field such as business, communications, or information systems. Some candidates also qualify under the L-1B intracompany transferee category when moving from a foreign office of the same employer. Australian citizens working in customer success may additionally qualify for the E-3 visa, which has no annual lottery.
Which cities in Texas have the most customer success sponsorship jobs?
Austin concentrates the highest volume of customer success sponsorship roles in Texas, driven by its dense cluster of SaaS companies and tech-sector offices. Dallas-Fort Worth follows closely, with large enterprise technology and financial services employers sponsoring customer success talent. Houston has growing opportunities tied to energy technology, logistics software, and healthcare IT. San Antonio is a smaller but active market, particularly around cybersecurity and managed services firms.
How to find customer success visa sponsorship jobs in Texas?
Migrate Mate is specifically built for international job seekers and filters customer success roles in Texas by verified sponsorship history, saving you from manually screening hundreds of postings. You can browse current openings by city, employer, and visa type in one place. Beyond the job board, Migrate Mate also provides guidance on which visa categories apply to customer success roles, helping you approach applications with the right information from the start.
Are there any Texas-specific factors to know when applying for customer success sponsorship roles?
Texas has no state income tax, which affects how employers calculate total compensation packages relative to other states, though the Department of Labor prevailing wage requirements still apply for H-1B visa petitions regardless of state tax treatment. Austin's tech market is particularly competitive, and many roles require prior SaaS or enterprise software experience. Texas also has several large university systems, including UT Austin and Texas A&M, that feed talent pipelines into customer success hiring at regional employers.
What is the prevailing wage for sponsored customer success jobs in Texas?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.