Customer Success Visa Sponsorship Jobs in Oregon
Oregon's customer success hiring is anchored in Portland's growing tech sector, with companies like Domo, Puppet, and Cloudability historically sponsoring international workers. Smaller SaaS firms in the Willamette Valley and enterprise software companies concentrated in the Portland metro area also recruit for customer success roles that qualify for H-1B visa and other work visa categories.
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Get Access To All JobsINTRODUCTION
Smarsh is seeking a Customer Success Manager to be part of the growing Smarsh Customer Success Team. In this role you will be responsible for managing the needs of Small Business clients, resolving inbound questions, and maintaining the monthly renewal processing.
Ultimately, you will assist Small Business clients in achieving their business goals and finding the most value with their investment in Smarsh products. You are the customer’s trusted partner, with the goal of driving our customer’s success and establishing loyal relationships with Smarsh.
ROLE AND RESPONSIBILITIES
- Demonstrates capability to excel in MM CSM responsibilities
- Ability to manage territory and drive ownership of a Smarsh directed project or program
- Serves as an SME for Smarsh processes and procedures, able to coach or onboard other CSMs
- Deliver high level of responsiveness to assigned Mid-Market tier accounts
- Work with clients via Retention Cases, prevent and manage churn
- Tracks activity in SalesForce.com, and accurately logs outcomes of customer discussions
- Maintains daily/weekly meetings for assigned accounts (~40-100k ARR), typically a territory of approximately 120 accounts
- Prepares and hosts Business Reviews for top assigned accounts in territory
- Consistently meet or exceeds target customer activity metrics and SLOs
- Manage assigned client contracts, invoices, billing, SLA reporting requirements
- Process contract changes including add-on services, downgrades, cancellations
- Create accurate quotes and obtain purchase orders for Smarsh services (exports, imports, 1x training fees)
- Identify additional add on services to grow account, partner with sales for new opportunities identified
- Effectively manage and drive closure of renewal business
- Identify At Risk Clients and determine needed remediation path
- Take ownership for resolving customer issues; Partner with other internal teams to ensure client’s needs and resolution with escalated issues are being met
- Drive client adoption of Smarsh products and services via leading trainings or recommending for Professional Services custom trainings; provide valuable insights and best practices to customers based on their deployment
- Work as part of a collaborative team and provide feedback for improvement to internal stakeholders
BASIC QUALIFICATIONS
- 3+ years' experience with customer service, customer success or inside sales preferably for the financial industry or similar highly regulated industry -or- 1.5+ years' experience in MM role or similar
- BA/BS degree or 4+ years' experience in customer success in lieu of a degree
- Completion of Customer Success outside learning
- Effective oral and written communication skills
- Strong organizational skills
- Detail oriented
- Proficiency at juggling multiple tasks
- Ability to quickly understand questions and problem solve
- Proven results in driving customer health and satisfaction resulting in loyalty and advocacy
- Ability to deliver presentations to Sr leaders, accounting, &/or technical audiences
- Intermediate knowledge of the Smarsh or heritage Actiance Product Suite
- MS Office Suite knowledge (PPT)
- Ability to independently navigate ambiguity
COMPENSATION
The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process.
The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.
Local cost of living assessments are done for each new hire at the time of offer.
INTRODUCTION
Smarsh is seeking a Customer Success Manager to be part of the growing Smarsh Customer Success Team. In this role you will be responsible for managing the needs of Small Business clients, resolving inbound questions, and maintaining the monthly renewal processing.
Ultimately, you will assist Small Business clients in achieving their business goals and finding the most value with their investment in Smarsh products. You are the customer’s trusted partner, with the goal of driving our customer’s success and establishing loyal relationships with Smarsh.
ROLE AND RESPONSIBILITIES
- Demonstrates capability to excel in MM CSM responsibilities
- Ability to manage territory and drive ownership of a Smarsh directed project or program
- Serves as an SME for Smarsh processes and procedures, able to coach or onboard other CSMs
- Deliver high level of responsiveness to assigned Mid-Market tier accounts
- Work with clients via Retention Cases, prevent and manage churn
- Tracks activity in SalesForce.com, and accurately logs outcomes of customer discussions
- Maintains daily/weekly meetings for assigned accounts (~40-100k ARR), typically a territory of approximately 120 accounts
- Prepares and hosts Business Reviews for top assigned accounts in territory
- Consistently meet or exceeds target customer activity metrics and SLOs
- Manage assigned client contracts, invoices, billing, SLA reporting requirements
- Process contract changes including add-on services, downgrades, cancellations
- Create accurate quotes and obtain purchase orders for Smarsh services (exports, imports, 1x training fees)
- Identify additional add on services to grow account, partner with sales for new opportunities identified
- Effectively manage and drive closure of renewal business
- Identify At Risk Clients and determine needed remediation path
- Take ownership for resolving customer issues; Partner with other internal teams to ensure client’s needs and resolution with escalated issues are being met
- Drive client adoption of Smarsh products and services via leading trainings or recommending for Professional Services custom trainings; provide valuable insights and best practices to customers based on their deployment
- Work as part of a collaborative team and provide feedback for improvement to internal stakeholders
BASIC QUALIFICATIONS
- 3+ years' experience with customer service, customer success or inside sales preferably for the financial industry or similar highly regulated industry -or- 1.5+ years' experience in MM role or similar
- BA/BS degree or 4+ years' experience in customer success in lieu of a degree
- Completion of Customer Success outside learning
- Effective oral and written communication skills
- Strong organizational skills
- Detail oriented
- Proficiency at juggling multiple tasks
- Ability to quickly understand questions and problem solve
- Proven results in driving customer health and satisfaction resulting in loyalty and advocacy
- Ability to deliver presentations to Sr leaders, accounting, &/or technical audiences
- Intermediate knowledge of the Smarsh or heritage Actiance Product Suite
- MS Office Suite knowledge (PPT)
- Ability to independently navigate ambiguity
COMPENSATION
The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process.
The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.
Local cost of living assessments are done for each new hire at the time of offer.
Customer Success Job Roles in Oregon
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Search Customer Success Jobs in OregonCustomer Success Jobs in Oregon: Frequently Asked Questions
Which companies sponsor visas for customer success roles in Oregon?
Portland-based technology companies are the most active sponsors for customer success positions in Oregon. Firms like Domo, Puppet, Vacasa, and Viewpoint have histories of H-1B sponsorship for client-facing technical roles. Larger enterprise software employers with Oregon offices, including Intel and Nike's technology divisions, also sponsor customer success managers when the role requires a specialized degree in a relevant field.
Which visa types are most common for customer success roles in Oregon?
The H-1B is the most common visa category for customer success roles in Oregon, provided the position qualifies as a specialty occupation requiring at least a bachelor's degree in a specific field such as computer science, information systems, or business. Some employers also sponsor L-1B transfers for intracompany employees moving into Oregon-based customer success positions from international offices.
Which cities in Oregon have the most customer success sponsorship jobs?
Portland accounts for the overwhelming majority of customer success visa sponsorship activity in Oregon, driven by its concentration of SaaS and enterprise technology companies. Hillsboro, home to Intel's large campus, is a secondary hub. Eugene sees occasional openings tied to university-adjacent technology firms, but sponsorship opportunities there are significantly less frequent than in the Portland metro area.
How to find customer success visa sponsorship jobs in Oregon?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse customer success openings in Oregon without sorting through roles that don't offer sponsorship. You can search by role type and state to surface active positions at Oregon-based technology companies actively hiring international candidates for customer success, onboarding, and client management functions.
Are there state-specific considerations for customer success sponsorship roles in Oregon?
Oregon does not have state-level work visa programs, so all sponsorship follows federal processes. One practical consideration is that customer success roles must clearly demonstrate specialty occupation status to qualify for H-1B sponsorship. Roles framed broadly as account management or support may face additional scrutiny during USCIS review. Employers in Oregon's SaaS sector tend to structure these positions with defined technical or analytical requirements to support sponsorship eligibility.
What is the prevailing wage for sponsored customer success jobs in Oregon?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.