Customer Success Visa Sponsorship Jobs in New Jersey
New Jersey's customer success job market is anchored by major employers in pharmaceuticals, financial services, and enterprise software, with companies like Johnson & Johnson, Cognizant, and Conduent maintaining significant operations across the state. Newark, Jersey City, and Princeton are key hiring centers for international candidates seeking visa sponsorship in customer success roles.
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Get Access To All JobsPosition Summary
The Customer Success Manager, supports all non-digital incentives programs, In-Store/ Merchandising/ At Home/ Digital Media, for CPG and Retail marketers. This role serves as a client consultant and works closely with clients, agencies, and cross-functional internal teams to ensure flawless project management, execution, and optimization of programs on behalf of Neptune’s clients. Successful candidates will be creative, curious, self-motivated, driven to deliver operational excellence, dedicated to world class customer service, willing to innovate and have high integrity.
POSITION RESPONSIBILITIES
- Coordinate the execution of In-Store, Merchandising, At Home, and Digital Media programs once the client has approved to go to Contract. Inclusive of creating Salesforce opportunities, managing system reservations, generating Contracts, processing program assets, providing program recaps/reporting, and approving invoices.
- Work closely with Sales on assigned accounts providing executional details and other pre-sale support as needed.
- Build strong relationships and act as the liaison between Sales, Clients, and Internal departments.
- Lead executional excellence and manage multiple programs, generating and managing the client on assets, timelines, and executional details.
- Day to day Account management, maintaining status grids, answering client questions, troubleshooting issues that arise.
- Ability to evaluate processes and continually seek improvement ideas.
- Assist with special projects as assigned by leadership.
POSITION QUALIFICATIONS
- Bachelor’s Degree in Business, Communications, Marketing or related field (and/or equivalent, relevant work experience).
- Minimum of 2-3 years’ experience ranging for college internships to a professional position in Campaign Management, Customer Success, or Customer Service/Client Services - dealing directly with internal business teams, vendors, clients and/or Sales Executives.
- Excellent organizational skills including strong attention to detail and ability to present complex information in such a way that all team members understand their tasks at hand.
- Strong time management skills including an outstanding ability to work independently and multi-task while operating in an environment of frequently changing priorities and successfully managing the demands of a quickly growing workforce.
- Proven ability to mitigate problems through first tier-troubleshooting, identify pain points, manage issues through resolution that put the customer first, and apply learnings to future situations.
- Ability to adapt and change with the needs of the business mindfully and tactically.
- Proven ability to establish and maintain strong Internal and external partnerships.
- Superior written and verbal communication with the ability to effectively communicate via email and phone with remote colleagues and Clients.
- Proficient in Office (Excel/Word/PPT), Salesforce experience is a plus.
Neptune Retail Solutions is an Equal Opportunity Employer.
Position Summary
The Customer Success Manager, supports all non-digital incentives programs, In-Store/ Merchandising/ At Home/ Digital Media, for CPG and Retail marketers. This role serves as a client consultant and works closely with clients, agencies, and cross-functional internal teams to ensure flawless project management, execution, and optimization of programs on behalf of Neptune’s clients. Successful candidates will be creative, curious, self-motivated, driven to deliver operational excellence, dedicated to world class customer service, willing to innovate and have high integrity.
POSITION RESPONSIBILITIES
- Coordinate the execution of In-Store, Merchandising, At Home, and Digital Media programs once the client has approved to go to Contract. Inclusive of creating Salesforce opportunities, managing system reservations, generating Contracts, processing program assets, providing program recaps/reporting, and approving invoices.
- Work closely with Sales on assigned accounts providing executional details and other pre-sale support as needed.
- Build strong relationships and act as the liaison between Sales, Clients, and Internal departments.
- Lead executional excellence and manage multiple programs, generating and managing the client on assets, timelines, and executional details.
- Day to day Account management, maintaining status grids, answering client questions, troubleshooting issues that arise.
- Ability to evaluate processes and continually seek improvement ideas.
- Assist with special projects as assigned by leadership.
POSITION QUALIFICATIONS
- Bachelor’s Degree in Business, Communications, Marketing or related field (and/or equivalent, relevant work experience).
- Minimum of 2-3 years’ experience ranging for college internships to a professional position in Campaign Management, Customer Success, or Customer Service/Client Services - dealing directly with internal business teams, vendors, clients and/or Sales Executives.
- Excellent organizational skills including strong attention to detail and ability to present complex information in such a way that all team members understand their tasks at hand.
- Strong time management skills including an outstanding ability to work independently and multi-task while operating in an environment of frequently changing priorities and successfully managing the demands of a quickly growing workforce.
- Proven ability to mitigate problems through first tier-troubleshooting, identify pain points, manage issues through resolution that put the customer first, and apply learnings to future situations.
- Ability to adapt and change with the needs of the business mindfully and tactically.
- Proven ability to establish and maintain strong Internal and external partnerships.
- Superior written and verbal communication with the ability to effectively communicate via email and phone with remote colleagues and Clients.
- Proficient in Office (Excel/Word/PPT), Salesforce experience is a plus.
Neptune Retail Solutions is an Equal Opportunity Employer.
Customer Success Job Roles in New Jersey
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Search Customer Success Jobs in New JerseyCustomer Success Jobs in New Jersey: Frequently Asked Questions
Which companies sponsor visas for customer success roles in New Jersey?
Larger employers with established immigration programs are the most reliable sponsors for customer success roles in New Jersey. Companies like Cognizant, Conduent, Johnson & Johnson, and various enterprise software firms operating out of Newark and Parsippany have historically filed H-1B visa petitions for customer-facing technical roles. Sponsorship is more common at mid-to-large companies with dedicated HR and legal infrastructure than at smaller startups.
Which visa types are most common for customer success roles in New Jersey?
The H-1B is the most common visa category for customer success managers and related roles in New Jersey, provided the position requires a bachelor's degree in a specific field such as business, information technology, or communications. Candidates from Australia may qualify for the E-3 visa, and Canadian or Mexican nationals may be eligible under the TN visa category if the role aligns with a qualifying profession listed in the USMCA.
How to find customer success visa sponsorship jobs in New Jersey?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse customer success roles in New Jersey without sifting through positions that won't sponsor. You can narrow results by location and job function to surface relevant openings at companies that have an active history of sponsoring international candidates in customer success and account management positions.
Which cities in New Jersey have the most customer success sponsorship jobs?
Newark and Jersey City are the most active markets for customer success hiring in New Jersey, partly due to their proximity to New York City and strong public transit access. Princeton and the Route 1 corridor attract enterprise software and life sciences employers who regularly hire for customer success roles. Parsippany and Iselin also have notable concentrations of technology and professional services companies that sponsor international talent.
Are there any New Jersey-specific factors that affect visa sponsorship for customer success roles?
New Jersey's concentration of pharmaceutical, financial services, and enterprise IT companies means customer success roles often require industry-specific knowledge, which strengthens the case that the position qualifies as a specialty occupation under H-1B standards. The state's proximity to major financial institutions in New York City also creates demand for technically sophisticated customer success professionals. Employers in regulated industries tend to have more established immigration processes than those in other sectors.
What is the prevailing wage for sponsored customer success jobs in New Jersey?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.