Customer Success Visa Sponsorship Jobs in Colorado
Colorado's customer success job market is anchored by Denver's growing tech sector, with companies like Ping Identity, Vertafore, and Ibotta regularly hiring for client-facing roles. Boulder adds a strong SaaS presence through companies like Zayo and Conga. International candidates with relevant experience will find genuine sponsorship opportunities across both cities.
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Get Access To All JobsINTRODUCTION
UDR, Inc. is now hiring a Centralized Success Specialist to join our team at our corporate office in Highlands Ranch.
GENERAL SUMMARY OF DUTIES:
A customer service-oriented professional responsible for engaging with prospective and current residents to drive lease execution, renewals, application review, and overall customer satisfaction for a portfolio of apartment communities. Accountable for outbound follow-up, relationship-building, and effective communication with both customers and key stakeholders in property operations. Partners with onsite community management for cross collaboration to ensure current and future residents have a positive leasing and renewing experience.
SUPERVISION RECEIVED:
Reports to the Team Lead – Centralized Success
SUPERVISION EXERCISED:
N/A
ESSENTIAL FUNCTIONS:
-
Conduct proactive outbound communication via phone, email, and text to prospective renters and current residents to generate leases, secure renewals, and maintain occupancy goals within assigned communities.
-
Provide exceptional customer service by effectively communicating community features, pricing, lease details, and renewal terms, while addressing customer questions and overcoming objections with professionalism and empathy.
-
Ensure timely responses to applicant inquiries, communicating final application decisions, in accordance with all legal requirements and company policy.
-
Schedule and complete follow-up tasks to re-engage prospects, applicants and residents based on their desired outreach cadence.
-
Maintain consistent communication with inbound messages from prospects, applicants, and residents in alignment with our service level agreement.
-
Notify the future resident of receipt/approval of the application, prepare resident move-in paperwork, ensure the new resident signs all necessary paperwork (leases, addenda, notices, etc.) and pays applicable deposits. Prepare new resident's file according to company requirements.
-
Coordinate seamless handoffs to the centralized compliance team or on-site teams. Partner closely with on-site management and cross-functional teams to ensure smooth handoffs between the centralized team and property operations throughout the leasing and renewal process.
-
Utilize Funnel CRM to document all customer interactions, manage follow-up tasks, and maintain accurate, detailed records of prospect and resident engagement in accordance with standard operating procedures and best practices.
-
Proactively identify at-risk residents (e.g., those indicating dissatisfaction or planning to move) and implement targeted outreach or offers to improve retention and reduce turnover.
-
Foster trust-based relationships with prospects and residents by delivering a personalized and consultative customer experience.
-
Capture and relay customer feedback or recurring themes to leadership for process and service improvement.
-
Ensure compliance with Fair Housing laws, UDR policies, and all applicable regulations related to leasing, applications, and renewals.
-
Accurately prepare, verify, and communicate lease or renewal terms, incentives, and related details to customers, coordinating with Pricing and Regional Management as needed for approvals.
-
Provide coverage or support to other specialists (Sales, Renewals, or Application & Leasing) as needed to ensure portfolio balance business goals are met.
-
Monitor individual performance metrics through Power BI and other reporting tools to assess performance against targets and identify opportunities for improvement.
-
Maintain consistent communication cadence with leads, applicants and residents to ensure timely responses and effective follow-through on all renewal and leasing opportunities.
-
Collaborate with peers and leadership to identify and propose process improvements that enhance operational efficiency and elevate the customer experience.
-
Demonstrate expert knowledge of UDR’s portfolio, market positioning, and value proposition to effectively promote available homes and renewal benefits.
-
Establish rapport with on-site sales associates at assigned properties across a diverse asset-quality and geographic region. Facilitate a culture of cross-collaboration between the corporate Centralized Success team and the on-site operations teams. Leverage customer feedback and performance insights to make data-informed recommendations that support portfolio performance and market competitiveness.
-
Perform other duties as assigned or as necessary.
EDUCATION AND EXPERIENCE:
- Bachelor’s Degree or equivalent combination of education and experience required.
- Minimum of two years’ experience with demonstrated customer service experience is required.
- On-site Property Management experience is a plus.
- Must have and maintain a valid driver’s license unless otherwise noted.
Benefits Offered:
- Medical, Dental, Vision Plans
- Medical Flexible Spending Account
- Dependent Care Spending Account
- Lifestyle Spending Account
- Supplemental Term Life Insurance
- Critical Illness Plan
- Supplemental Short-Term Disability Insurance / AD&D Insurance
- Voluntary Long Term Care Insurance
- 401(k) Plan with company match
Hourly Range:
- $31.25/hr. – $32.69/hr., depends on experience
Bonus Potential:
- Eligible for 10% annual bonus potential (2.5% quarterly bonus potential), based on personal and company performance
UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
INTRODUCTION
UDR, Inc. is now hiring a Centralized Success Specialist to join our team at our corporate office in Highlands Ranch.
GENERAL SUMMARY OF DUTIES:
A customer service-oriented professional responsible for engaging with prospective and current residents to drive lease execution, renewals, application review, and overall customer satisfaction for a portfolio of apartment communities. Accountable for outbound follow-up, relationship-building, and effective communication with both customers and key stakeholders in property operations. Partners with onsite community management for cross collaboration to ensure current and future residents have a positive leasing and renewing experience.
SUPERVISION RECEIVED:
Reports to the Team Lead – Centralized Success
SUPERVISION EXERCISED:
N/A
ESSENTIAL FUNCTIONS:
-
Conduct proactive outbound communication via phone, email, and text to prospective renters and current residents to generate leases, secure renewals, and maintain occupancy goals within assigned communities.
-
Provide exceptional customer service by effectively communicating community features, pricing, lease details, and renewal terms, while addressing customer questions and overcoming objections with professionalism and empathy.
-
Ensure timely responses to applicant inquiries, communicating final application decisions, in accordance with all legal requirements and company policy.
-
Schedule and complete follow-up tasks to re-engage prospects, applicants and residents based on their desired outreach cadence.
-
Maintain consistent communication with inbound messages from prospects, applicants, and residents in alignment with our service level agreement.
-
Notify the future resident of receipt/approval of the application, prepare resident move-in paperwork, ensure the new resident signs all necessary paperwork (leases, addenda, notices, etc.) and pays applicable deposits. Prepare new resident's file according to company requirements.
-
Coordinate seamless handoffs to the centralized compliance team or on-site teams. Partner closely with on-site management and cross-functional teams to ensure smooth handoffs between the centralized team and property operations throughout the leasing and renewal process.
-
Utilize Funnel CRM to document all customer interactions, manage follow-up tasks, and maintain accurate, detailed records of prospect and resident engagement in accordance with standard operating procedures and best practices.
-
Proactively identify at-risk residents (e.g., those indicating dissatisfaction or planning to move) and implement targeted outreach or offers to improve retention and reduce turnover.
-
Foster trust-based relationships with prospects and residents by delivering a personalized and consultative customer experience.
-
Capture and relay customer feedback or recurring themes to leadership for process and service improvement.
-
Ensure compliance with Fair Housing laws, UDR policies, and all applicable regulations related to leasing, applications, and renewals.
-
Accurately prepare, verify, and communicate lease or renewal terms, incentives, and related details to customers, coordinating with Pricing and Regional Management as needed for approvals.
-
Provide coverage or support to other specialists (Sales, Renewals, or Application & Leasing) as needed to ensure portfolio balance business goals are met.
-
Monitor individual performance metrics through Power BI and other reporting tools to assess performance against targets and identify opportunities for improvement.
-
Maintain consistent communication cadence with leads, applicants and residents to ensure timely responses and effective follow-through on all renewal and leasing opportunities.
-
Collaborate with peers and leadership to identify and propose process improvements that enhance operational efficiency and elevate the customer experience.
-
Demonstrate expert knowledge of UDR’s portfolio, market positioning, and value proposition to effectively promote available homes and renewal benefits.
-
Establish rapport with on-site sales associates at assigned properties across a diverse asset-quality and geographic region. Facilitate a culture of cross-collaboration between the corporate Centralized Success team and the on-site operations teams. Leverage customer feedback and performance insights to make data-informed recommendations that support portfolio performance and market competitiveness.
-
Perform other duties as assigned or as necessary.
EDUCATION AND EXPERIENCE:
- Bachelor’s Degree or equivalent combination of education and experience required.
- Minimum of two years’ experience with demonstrated customer service experience is required.
- On-site Property Management experience is a plus.
- Must have and maintain a valid driver’s license unless otherwise noted.
Benefits Offered:
- Medical, Dental, Vision Plans
- Medical Flexible Spending Account
- Dependent Care Spending Account
- Lifestyle Spending Account
- Supplemental Term Life Insurance
- Critical Illness Plan
- Supplemental Short-Term Disability Insurance / AD&D Insurance
- Voluntary Long Term Care Insurance
- 401(k) Plan with company match
Hourly Range:
- $31.25/hr. – $32.69/hr., depends on experience
Bonus Potential:
- Eligible for 10% annual bonus potential (2.5% quarterly bonus potential), based on personal and company performance
UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Customer Success Job Roles in Colorado
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Search Customer Success Jobs in ColoradoCustomer Success Jobs in Colorado: Frequently Asked Questions
Which companies sponsor visas for customer success roles in Colorado?
Several Colorado-based tech companies have a documented history of sponsoring work visas for customer success roles. Denver-headquartered firms like Ping Identity, Vertafore, and Ibotta have filed H-1B visa Labor Condition Applications for client-facing positions. Boulder's SaaS cluster, including Zayo and Conga, also hires internationally. Enterprise software and cybersecurity companies in the Denver metro are among the most active sponsors in this role category.
Which visa types are most common for customer success jobs in Colorado?
The H-1B is the most commonly used visa for customer success roles in Colorado, provided the position qualifies as a specialty occupation, typically requiring a bachelor's degree in a relevant field such as business, information systems, or communications. The TN visa is available to Canadian and Mexican nationals in qualifying professional categories. The O-1A is an option for candidates with demonstrated exceptional achievement in their field.
Which cities in Colorado have the most customer success sponsorship jobs?
Denver is the primary hub for customer success sponsorship jobs in Colorado, driven by its concentration of SaaS, fintech, and cybersecurity companies. Boulder is a strong secondary market with a dense startup and mid-stage SaaS presence. Colorado Springs has a smaller but growing tech employment base. For international candidates, focusing on Denver and Boulder gives the broadest access to companies with established sponsorship infrastructure.
How to find customer success visa sponsorship jobs in Colorado?
Migrate Mate is the most direct way to find customer success roles in Colorado where employers are open to visa sponsorship. You can filter specifically by state and role type to surface relevant openings without sorting through positions at companies that don't sponsor. Customer success roles in Colorado tend to concentrate in Denver and Boulder, so filtering by those metro areas on Migrate Mate will return the most relevant results.
Are there any Colorado-specific considerations for customer success visa sponsorship?
Colorado's Equal Pay for Equal Work Act requires employers to disclose compensation ranges in job postings, which gives international candidates useful context when evaluating offers relative to prevailing wage requirements tied to H-1B petitions. The University of Colorado and Colorado State University produce graduates who stay in the state, creating a local talent pipeline that means sponsored roles tend to go to candidates with specialized technical or industry-specific expertise that's harder to source domestically.
What is the prevailing wage for sponsored customer success jobs in Colorado?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.