Customer Success Visa Sponsorship Jobs in Kentucky
Kentucky's customer success hiring is anchored in Louisville and Lexington, where companies in healthcare technology, logistics, and financial services regularly recruit internationally. Employers like Humana, Tempur Sealy, and Kindred at Home have established sponsorship track records. Roles span onboarding specialists to enterprise account management, with demand concentrated in software and healthcare sectors.
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Get Access To All JobsINTRODUCTION
We are hiring a Senior Director - Client Success (Retirement Services) within our Small Business Services organization.
In this position as the Senior Director Client Success, you will support the teams that provide advanced Tier 2 support and escalation management for clients, associates, and internal business partners. This function serves as a centralized point of contact for complex issues that require specialized expertise, ensuring timely resolution and a seamless service experience. The team is responsible for managing escalated client and associate concerns, supporting client retention and loyalty initiatives, and partnering with functions such as Payroll, Sales, and other business units to resolve issues, provide guidance, and drive positive outcomes. Through proactive problem-solving, cross-functional collaboration, and end-to-end ownership of escalations, the team helps enhance client satisfaction, associate experience, and overall business performance.
The success of this position is measured by the quality, client retention, productivity and associate advancement and retention results for the assigned client base and direct reporting teams.
As the Senior Director, you will report directly to the VP/GM, Retirement Services. You will manage a team of 5 leaders along with several indirect reports across multiple locations.
Ready to #MakeYourMark? Apply now!
WHAT YOU’LL DO: Responsibilities
Act Decisively
- Define and execute a client success strategy that drives client satisfaction, retention, and long-term value
- Anticipate business challenges and identify opportunities to enhance the client experience, improve service delivery, and increase operational efficiency
- Use client insights, feedback, and performance data to shape priorities, inform enterprise initiatives, and influence strategic decisions
- Make high-impact decisions that strengthen service delivery, retention outcomes, and operational direction
Champion Change
- Lead proactive client engagement, service recovery, and retention strategies that reduce escalations and deepen client relationships
- Identify root causes of client dissatisfaction and drive improvements across processes, tools, and service delivery models
- Lead high-visibility initiatives that improve scalability, efficiency, and overall client outcomes
Foster Collaboration
- Partner across Sales, Product, Account Management, Operations, and other business units to align on client needs and business priorities
- Serve as a senior escalation point and strategic advisor for complex, high-impact client issues
- Bring cross-functional teams together to resolve issues, improve the client experience, and advance enterprise priorities
Grow Our People
- Lead, inspire, and develop leaders across client success functions
- Establish clear performance expectations and provide ongoing coaching, feedback, and development
- Build bench strength through thoughtful succession planning and talent development
- Maintain staffing strategies that support business needs and team effectiveness
Execute Every Day
- Lead multi-functional client success teams responsible for complex issue resolution, client loyalty and retention, and internal partner support
- Ensure effective case management, prioritization, and resolution aligned to service level expectations, quality standards, and client needs
- Establish and monitor key performance indicators, including resolution time, retention, client satisfaction, and escalation trends
- Manage resource planning, budgeting, and workforce alignment to support performance and growth
- Ensure adherence to policies, procedures, and quality standards
- Provide leadership support and coverage across teams as needed
Build Trust & Belonging
- Ensure thoughtful, high-touch handling of sensitive or high-impact client situations
- Build trust and credibility with clients and internal stakeholders through sound judgment, consistency, and client-centered decision-making
- Foster a culture of accountability, inclusion, and shared commitment across client success teams
TO SUCCEED IN THIS ROLE: Requirements
- This is a hybrid role (3 days in the office, 2 days at home). Candidates will sit in either our Louisville, KY, El Paso, TX or Florham Park, NJ offices with a proven track record of managing teams in both a virtual and in-office setting.
- 12+ years of progressive experience in client service, customer success, or support operations; within the years of experience, must possess at least 5+ years of successful and progressive managerial experience (Leader of Leaders)
- Strong ability to hire, assess and develop talent
- Must possess great leadership qualities with the focus on a team-based approach using collaboration and driving an engaging and inclusive culture
- Proven experience in client retention, escalation management, and service recovery
- Experience leading high-volume, complex support environments
- Must possess an “executive” presence and skills to build strong, working relationships from front-line associates to senior executives as well as clients
- Excellent time management, communications, decision making, presentation, leadership, and organization skills
- Acts as the executive escalation point for internal and external issues
- Skilled in setting aggressive measurable goals and objectives and being measured against them; motivated by the challenge of achieving specific, challenging, and focused results
- Excellent written and oral communication skills
- Ability to manage clients and associates virtually in an effective way
- Ability to travel quarterly to other ADP offices ~20%
A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
- Experience noted above, OR
- Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success
COMPETENCIES AND SKILLS
- Client advocacy and relationship management
- Strategic thinking with a strong focus on execution and results
- Data-driven decision-making and analytical problem solving
- Strong communication and cross-functional influence
- Ability to lead in a fast-paced, high-volume environment
- Proven ability to build, develop, and retain high-performing teams
BONUS POINTS FOR THESE: Preferred Qualifications
- Experience leading Tier 2 support, retention and loyalty, or escalation teams
- Strong understanding of service operations metrics, contact center environments, and enabling technologies
- Demonstrated success leading large-scale, cross-functional initiatives
- Proven ability to influence without direct authority in a matrixed organization
- Experience designing and implementing proactive client success strategies and engagement models
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
- Be yourself in a culture that values equity, inclusion, and belonging and create a safe space for diverse perspectives and insights.
- Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
- Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
- Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
- Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
- Balance work and life. Resources and flexibility to integrate your work and your life more easily.
- Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
- Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
- Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
What are you waiting for? Apply today!
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $131,700.00 - USD $245,500.00 / Year*
- Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.
INTRODUCTION
We are hiring a Senior Director - Client Success (Retirement Services) within our Small Business Services organization.
In this position as the Senior Director Client Success, you will support the teams that provide advanced Tier 2 support and escalation management for clients, associates, and internal business partners. This function serves as a centralized point of contact for complex issues that require specialized expertise, ensuring timely resolution and a seamless service experience. The team is responsible for managing escalated client and associate concerns, supporting client retention and loyalty initiatives, and partnering with functions such as Payroll, Sales, and other business units to resolve issues, provide guidance, and drive positive outcomes. Through proactive problem-solving, cross-functional collaboration, and end-to-end ownership of escalations, the team helps enhance client satisfaction, associate experience, and overall business performance.
The success of this position is measured by the quality, client retention, productivity and associate advancement and retention results for the assigned client base and direct reporting teams.
As the Senior Director, you will report directly to the VP/GM, Retirement Services. You will manage a team of 5 leaders along with several indirect reports across multiple locations.
Ready to #MakeYourMark? Apply now!
WHAT YOU’LL DO: Responsibilities
Act Decisively
- Define and execute a client success strategy that drives client satisfaction, retention, and long-term value
- Anticipate business challenges and identify opportunities to enhance the client experience, improve service delivery, and increase operational efficiency
- Use client insights, feedback, and performance data to shape priorities, inform enterprise initiatives, and influence strategic decisions
- Make high-impact decisions that strengthen service delivery, retention outcomes, and operational direction
Champion Change
- Lead proactive client engagement, service recovery, and retention strategies that reduce escalations and deepen client relationships
- Identify root causes of client dissatisfaction and drive improvements across processes, tools, and service delivery models
- Lead high-visibility initiatives that improve scalability, efficiency, and overall client outcomes
Foster Collaboration
- Partner across Sales, Product, Account Management, Operations, and other business units to align on client needs and business priorities
- Serve as a senior escalation point and strategic advisor for complex, high-impact client issues
- Bring cross-functional teams together to resolve issues, improve the client experience, and advance enterprise priorities
Grow Our People
- Lead, inspire, and develop leaders across client success functions
- Establish clear performance expectations and provide ongoing coaching, feedback, and development
- Build bench strength through thoughtful succession planning and talent development
- Maintain staffing strategies that support business needs and team effectiveness
Execute Every Day
- Lead multi-functional client success teams responsible for complex issue resolution, client loyalty and retention, and internal partner support
- Ensure effective case management, prioritization, and resolution aligned to service level expectations, quality standards, and client needs
- Establish and monitor key performance indicators, including resolution time, retention, client satisfaction, and escalation trends
- Manage resource planning, budgeting, and workforce alignment to support performance and growth
- Ensure adherence to policies, procedures, and quality standards
- Provide leadership support and coverage across teams as needed
Build Trust & Belonging
- Ensure thoughtful, high-touch handling of sensitive or high-impact client situations
- Build trust and credibility with clients and internal stakeholders through sound judgment, consistency, and client-centered decision-making
- Foster a culture of accountability, inclusion, and shared commitment across client success teams
TO SUCCEED IN THIS ROLE: Requirements
- This is a hybrid role (3 days in the office, 2 days at home). Candidates will sit in either our Louisville, KY, El Paso, TX or Florham Park, NJ offices with a proven track record of managing teams in both a virtual and in-office setting.
- 12+ years of progressive experience in client service, customer success, or support operations; within the years of experience, must possess at least 5+ years of successful and progressive managerial experience (Leader of Leaders)
- Strong ability to hire, assess and develop talent
- Must possess great leadership qualities with the focus on a team-based approach using collaboration and driving an engaging and inclusive culture
- Proven experience in client retention, escalation management, and service recovery
- Experience leading high-volume, complex support environments
- Must possess an “executive” presence and skills to build strong, working relationships from front-line associates to senior executives as well as clients
- Excellent time management, communications, decision making, presentation, leadership, and organization skills
- Acts as the executive escalation point for internal and external issues
- Skilled in setting aggressive measurable goals and objectives and being measured against them; motivated by the challenge of achieving specific, challenging, and focused results
- Excellent written and oral communication skills
- Ability to manage clients and associates virtually in an effective way
- Ability to travel quarterly to other ADP offices ~20%
A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
- Experience noted above, OR
- Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success
COMPETENCIES AND SKILLS
- Client advocacy and relationship management
- Strategic thinking with a strong focus on execution and results
- Data-driven decision-making and analytical problem solving
- Strong communication and cross-functional influence
- Ability to lead in a fast-paced, high-volume environment
- Proven ability to build, develop, and retain high-performing teams
BONUS POINTS FOR THESE: Preferred Qualifications
- Experience leading Tier 2 support, retention and loyalty, or escalation teams
- Strong understanding of service operations metrics, contact center environments, and enabling technologies
- Demonstrated success leading large-scale, cross-functional initiatives
- Proven ability to influence without direct authority in a matrixed organization
- Experience designing and implementing proactive client success strategies and engagement models
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
- Be yourself in a culture that values equity, inclusion, and belonging and create a safe space for diverse perspectives and insights.
- Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
- Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
- Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
- Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
- Balance work and life. Resources and flexibility to integrate your work and your life more easily.
- Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
- Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
- Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
What are you waiting for? Apply today!
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $131,700.00 - USD $245,500.00 / Year*
- Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.
Customer Success Job Roles in Kentucky
See all 85+ Customer Success Jobs in Kentucky
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Search Customer Success Jobs in KentuckyCustomer Success Jobs in Kentucky: Frequently Asked Questions
Which companies sponsor visas for customer success roles in Kentucky?
Louisville-based Humana and Kindred at Home are among the more active sponsors in Kentucky for client-facing roles, given their scale in healthcare technology. Tempur Sealy and Lexmark International have also filed sponsorship petitions for business operations positions. Smaller SaaS companies headquartered in Lexington increasingly hire customer success managers and may sponsor H-1B visa or E-3 visa holders depending on the role's degree requirements.
Which visa types are most common for customer success roles in Kentucky?
The H-1B is the most common visa for customer success roles in Kentucky, provided the position qualifies as a specialty occupation requiring at least a bachelor's degree in a directly related field. Australian nationals may be sponsored under the E-3 visa, which has no lottery and is easier to obtain. TN visas can apply for Canadian and Mexican nationals in qualifying management or analyst categories. Each visa requires the employer to initiate the petition.
Which cities in Kentucky have the most customer success sponsorship jobs?
Louisville accounts for the majority of customer success sponsorship activity in Kentucky, driven by its concentration of healthcare, logistics, and financial services companies. Lexington is the secondary hub, with a growing tech sector and proximity to the University of Kentucky producing a pipeline of candidates that attracts employers willing to sponsor. Bowling Green has a smaller but present manufacturing and corporate services sector with occasional sponsorship activity.
How to find customer success visa sponsorship jobs in Kentucky?
Migrate Mate is built specifically for international job seekers and filters customer success roles in Kentucky by visa sponsorship eligibility, so you're not sorting through listings that won't support your status. Search for customer success roles filtered to Kentucky, and pay attention to employer size and industry since larger healthcare and technology companies in Louisville and Lexington file sponsorships more consistently. Reviewing active Labor Condition Applications on the DOL disclosure database can also confirm which employers have recent sponsorship history.
Are there any state-specific considerations for customer success visa sponsorship in Kentucky?
Kentucky does not impose state-level visa or work authorization requirements beyond federal standards, but the prevailing wage requirement tied to H-1B petitions is calculated against Kentucky labor market rates, which tend to be lower than coastal metros. This can make sponsorship more financially accessible for employers. The University of Kentucky and University of Louisville generate OPT graduates in business and information systems who often transition into customer success roles and seek H-1B sponsorship from Kentucky employers.
What is the prevailing wage for sponsored customer success jobs in Kentucky?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.