Customer Success Visa Sponsorship Jobs in Kentucky
Kentucky's customer success hiring is anchored in Louisville and Lexington, where companies in healthcare technology, logistics, and financial services regularly recruit internationally. Employers like Humana, Tempur Sealy, and Kindred at Home have established sponsorship track records. Roles span onboarding specialists to enterprise account management, with demand concentrated in software and healthcare sectors.
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Get Access To All JobsLocation: Bowling Green, KY
Category: Staff
Job Type: Full-time
Posted On: Wed Jul 29 2026
Position Summary
The department is currently seeking applications for two Coordinators who will serve as the primary point of contact for prospective and newly enrolled online students, guiding them from initial inquiry through enrollment, onboarding, and transition into academic advising and ongoing student support. The position provides personalized coaching, coordinates outreach and orientation efforts, assists students in navigating university processes, and collaborates with campus partners to promote student persistence and success. This role also supports On Demand operations and contributes to data collection and continuous improvement initiatives related to online student recruitment, enrollment, retention, and completion.
Essential Duties
Recruitment, Outreach, and Enrollment (40%)
- Serve as the primary point of contact for prospective online students from inquiry through enrollment.
- Communicate with prospective students via phone, email, text, and virtual appointments to answer questions and guide them through the admissions process.
- Utilize Slate CRM to manage prospective students, monitor recruitment pipelines, and ensure timely follow-up.
- Conduct targeted outreach campaigns to engage prospective and inactive students.
- Assist students with admissions, financial aid, residency, tuition, registration, and university policies.
- Participate in recruitment events, information sessions, webinars, and outreach activities promoting WKU Online programs.
- Support the development and implementation of virtual recruitment initiatives.
Student Onboarding and Success Coaching (35%)
- Provide individualized coaching and transition support for newly admitted and continuing online students.
- Coordinate the Orientation for Online Learners, monitor completion, and assist students with next steps toward enrollment.
- Connect students with advising, academic support, tutoring, disability services, financial aid, military services, career services, and other campus resources.
- Monitor student engagement and proactively reach out to students demonstrating academic or enrollment risk.
- Support student engagement through virtual programming, online communities, and student success initiatives.
- Collaborate with advisors, Online Coaches, and Academic & Career Development Center staff to ensure smooth transitions throughout the student experience.
On Demand Student Services (10%)
- Assist students with registration, enrollment changes, refunds, transfers, tuition reimbursement, and enrollment verification.
- Support On Demand students and faculty by responding to inquiries and coordinating appropriate services.
- Assist with On Demand registration during peak periods.
- Coordinate specialized services for distance learners, including WKU IDs and other student support processes.
- Provide assistance with proctored testing services and occasional evening or weekend retention events.
Data Management and Operational Support (10%)
- Track recruitment, onboarding, coaching, and student engagement activities.
- Prepare reports related to recruitment, enrollment, retention, and student success.
- Maintain student databases and CRM records to ensure data integrity.
- Assist in evaluating outreach initiatives and recommending process improvements.
Collaboration and Continuous Improvement (5%)
- Collaborate with the Assistant Director, Online Learning Operations and campus partners to enhance online student services.
- Assist in developing virtual resources, tutorials, and student communications.
- Stay current on best practices in online student recruitment, onboarding, and student success.
- Work to move the payment, refund, tuition reimbursement out of Online Learning and into the full-time tuition model as managed by Billings.
Job Requirements
- Bachelor's degree
- Prior experience providing customer support
- Demonstrated expertise in data tracking and reporting
- Demonstrated understanding of Blackboard or other learning management system
- Must have a valid driver's license
- Involves sitting for long periods of time and extensive computer usage
- Employee may be required to attend meetings and conferences and participate in events on-campus and off-campus
- This job will be in-person with the opportunity to work hybrid after training has been completed
Additional Information
Hourly Range: $17.52 - $18.38
Kentucky state law requires all public institutions of postsecondary education to conduct pre-employment criminal background checks to determine suitability for employment.
Western Kentucky University (WKU) is committed to a policy and practice of providing equal employment and educational opportunities to all individuals. In accordance with Title VI and VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, Revised 1992, and the Americans with Disabilities Act of 1990, no form of discrimination or harassment will be tolerated at WKU on the basis of race, color, ethnicity, national origin, creed, religion, political belief, sex, sexual orientation, gender identity/expression, marital status, age, uniformed services, veteran status, genetic information, pregnancy, childbirth or related medical conditions, or physical or mental disability in admission to career and technical education programs and/or activities, or employment practices.
Persons with disabilities, who need reasonable accommodations to participate in the application and/or selection process, may contact the Office of Institutional Equity at 270-745-5121 for assistance. To report concerns related to WKU's Discrimination and Harassment Policy, No. 0.2040 and/or WKU's Sex and Gender-Based Discrimination, Harassment, and Retaliation Policy, No. 0.2070, please complete the Discrimination, Harassment, and Retaliation Reporting Form. Additional information regarding Title IX, including contact information for the Title IX Coordinator and reporting options, is available on WKU's Title IX website.
Information concerning educational programs offered by WKU are provided at: https://www.wku.edu/academics/
For information related to job postings, application status, or the hiring process, please email employment@wku.edu.
Location: Bowling Green, KY
Category: Staff
Job Type: Full-time
Posted On: Wed Jul 29 2026
Position Summary
The department is currently seeking applications for two Coordinators who will serve as the primary point of contact for prospective and newly enrolled online students, guiding them from initial inquiry through enrollment, onboarding, and transition into academic advising and ongoing student support. The position provides personalized coaching, coordinates outreach and orientation efforts, assists students in navigating university processes, and collaborates with campus partners to promote student persistence and success. This role also supports On Demand operations and contributes to data collection and continuous improvement initiatives related to online student recruitment, enrollment, retention, and completion.
Essential Duties
Recruitment, Outreach, and Enrollment (40%)
- Serve as the primary point of contact for prospective online students from inquiry through enrollment.
- Communicate with prospective students via phone, email, text, and virtual appointments to answer questions and guide them through the admissions process.
- Utilize Slate CRM to manage prospective students, monitor recruitment pipelines, and ensure timely follow-up.
- Conduct targeted outreach campaigns to engage prospective and inactive students.
- Assist students with admissions, financial aid, residency, tuition, registration, and university policies.
- Participate in recruitment events, information sessions, webinars, and outreach activities promoting WKU Online programs.
- Support the development and implementation of virtual recruitment initiatives.
Student Onboarding and Success Coaching (35%)
- Provide individualized coaching and transition support for newly admitted and continuing online students.
- Coordinate the Orientation for Online Learners, monitor completion, and assist students with next steps toward enrollment.
- Connect students with advising, academic support, tutoring, disability services, financial aid, military services, career services, and other campus resources.
- Monitor student engagement and proactively reach out to students demonstrating academic or enrollment risk.
- Support student engagement through virtual programming, online communities, and student success initiatives.
- Collaborate with advisors, Online Coaches, and Academic & Career Development Center staff to ensure smooth transitions throughout the student experience.
On Demand Student Services (10%)
- Assist students with registration, enrollment changes, refunds, transfers, tuition reimbursement, and enrollment verification.
- Support On Demand students and faculty by responding to inquiries and coordinating appropriate services.
- Assist with On Demand registration during peak periods.
- Coordinate specialized services for distance learners, including WKU IDs and other student support processes.
- Provide assistance with proctored testing services and occasional evening or weekend retention events.
Data Management and Operational Support (10%)
- Track recruitment, onboarding, coaching, and student engagement activities.
- Prepare reports related to recruitment, enrollment, retention, and student success.
- Maintain student databases and CRM records to ensure data integrity.
- Assist in evaluating outreach initiatives and recommending process improvements.
Collaboration and Continuous Improvement (5%)
- Collaborate with the Assistant Director, Online Learning Operations and campus partners to enhance online student services.
- Assist in developing virtual resources, tutorials, and student communications.
- Stay current on best practices in online student recruitment, onboarding, and student success.
- Work to move the payment, refund, tuition reimbursement out of Online Learning and into the full-time tuition model as managed by Billings.
Job Requirements
- Bachelor's degree
- Prior experience providing customer support
- Demonstrated expertise in data tracking and reporting
- Demonstrated understanding of Blackboard or other learning management system
- Must have a valid driver's license
- Involves sitting for long periods of time and extensive computer usage
- Employee may be required to attend meetings and conferences and participate in events on-campus and off-campus
- This job will be in-person with the opportunity to work hybrid after training has been completed
Additional Information
Hourly Range: $17.52 - $18.38
Kentucky state law requires all public institutions of postsecondary education to conduct pre-employment criminal background checks to determine suitability for employment.
Western Kentucky University (WKU) is committed to a policy and practice of providing equal employment and educational opportunities to all individuals. In accordance with Title VI and VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, Revised 1992, and the Americans with Disabilities Act of 1990, no form of discrimination or harassment will be tolerated at WKU on the basis of race, color, ethnicity, national origin, creed, religion, political belief, sex, sexual orientation, gender identity/expression, marital status, age, uniformed services, veteran status, genetic information, pregnancy, childbirth or related medical conditions, or physical or mental disability in admission to career and technical education programs and/or activities, or employment practices.
Persons with disabilities, who need reasonable accommodations to participate in the application and/or selection process, may contact the Office of Institutional Equity at 270-745-5121 for assistance. To report concerns related to WKU's Discrimination and Harassment Policy, No. 0.2040 and/or WKU's Sex and Gender-Based Discrimination, Harassment, and Retaliation Policy, No. 0.2070, please complete the Discrimination, Harassment, and Retaliation Reporting Form. Additional information regarding Title IX, including contact information for the Title IX Coordinator and reporting options, is available on WKU's Title IX website.
Information concerning educational programs offered by WKU are provided at: https://www.wku.edu/academics/
For information related to job postings, application status, or the hiring process, please email employment@wku.edu.
Customer Success Job Roles in Kentucky
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Search Customer Success Jobs in KentuckyCustomer Success Jobs in Kentucky: Frequently Asked Questions
Which companies sponsor visas for customer success roles in Kentucky?
Louisville-based Humana and Kindred at Home are among the more active sponsors in Kentucky for client-facing roles, given their scale in healthcare technology. Tempur Sealy and Lexmark International have also filed sponsorship petitions for business operations positions. Smaller SaaS companies headquartered in Lexington increasingly hire customer success managers and may sponsor H-1B visa or E-3 visa holders depending on the role's degree requirements.
Which visa types are most common for customer success roles in Kentucky?
The H-1B is the most common visa for customer success roles in Kentucky, provided the position qualifies as a specialty occupation requiring at least a bachelor's degree in a directly related field. Australian nationals may be sponsored under the E-3 visa, which has no lottery and is easier to obtain. TN visas can apply for Canadian and Mexican nationals in qualifying management or analyst categories. Each visa requires the employer to initiate the petition.
Which cities in Kentucky have the most customer success sponsorship jobs?
Louisville accounts for the majority of customer success sponsorship activity in Kentucky, driven by its concentration of healthcare, logistics, and financial services companies. Lexington is the secondary hub, with a growing tech sector and proximity to the University of Kentucky producing a pipeline of candidates that attracts employers willing to sponsor. Bowling Green has a smaller but present manufacturing and corporate services sector with occasional sponsorship activity.
How to find customer success visa sponsorship jobs in Kentucky?
Migrate Mate is built specifically for international job seekers and filters customer success roles in Kentucky by visa sponsorship eligibility, so you're not sorting through listings that won't support your status. Search for customer success roles filtered to Kentucky, and pay attention to employer size and industry since larger healthcare and technology companies in Louisville and Lexington file sponsorships more consistently. Reviewing active Labor Condition Applications on the DOL disclosure database can also confirm which employers have recent sponsorship history.
Are there any state-specific considerations for customer success visa sponsorship in Kentucky?
Kentucky does not impose state-level visa or work authorization requirements beyond federal standards, but the prevailing wage requirement tied to H-1B petitions is calculated against Kentucky labor market rates, which tend to be lower than coastal metros. This can make sponsorship more financially accessible for employers. The University of Kentucky and University of Louisville generate OPT graduates in business and information systems who often transition into customer success roles and seek H-1B sponsorship from Kentucky employers.
What is the prevailing wage for sponsored customer success jobs in Kentucky?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.