Customer Success Visa Sponsorship Jobs in North Carolina
North Carolina's customer success job market is anchored in the Research Triangle, where companies like Fidelity Investments, Red Hat, and Pendo have established significant operations. Charlotte's growing fintech and SaaS presence adds another hiring hub. International candidates seeking customer success roles here will find a range of employers actively working with immigration counsel to sponsor qualified professionals.
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Get Access To All JobsCompany Description
When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.
Job Description
The Go-To-Market team in the SecEd region is at the heart of driving customer engagement, retention, and growth. We focus on delivering exceptional customer experiences, ensuring value realization, and supporting strategic business objectives through proactive customer success management and targeted account strategies. We are seeking a dynamic, strategic, and resilient Manager of Customer Success to lead a team of high-performing individual contributors. In this role, you will translate functional plans into concrete operational processes, manage resources to meet critical schedules, and influence the techniques we use to drive customer retention and growth.
Responsibilities
Team Leadership & Development:
- Lead, mentor, and coach a team of Customer Success Managers (CSMs), ensuring they deliver exceptional customer experiences and achieve their KPIs.
- Conduct regular 1:1s, performance reviews, and development planning sessions to support team growth and engagement.
Operational Excellence:
- Monitor and analyze team performance metrics.
- Ensure adherence to best practices, processes, and playbooks to drive consistent and scalable customer success outcomes.
- Work cross-functionally with Marketing, Product, and other Supporting teams to address customer needs and align on strategic goals.
Communication Skills:
Exceptional ability to communicate, present, and build partnerships with contacts both inside and outside your immediate area of expertise.
Analytical Thinking:
A track record of using data and process-oriented thinking to solve diverse, complex business problems.
Qualifications
Requirements
- 5+ years of CSM experience in EdTech/SaaS
- 2+ years of Sales Management experience
- Confident working with; SFDC, Google workspace and Zoom
- Some experience working with; Tableau
- Confident in analyzing data to make strategic decisions
- Confident in development coaching and leadership skills
Tii Elements:
- Coaching & Team Building
- Resourcefulness
- Adaptability
- Accountability
Additional Information
The expected annual base salary range for this position is: $91,935/year to $153,225/year. This position is bonus eligible. Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered.
Total Rewards @ Turnitin
At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work. Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates. In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being.
Our Mission
is to ensure the integrity of global education and meaningfully improve learning outcomes.
Our Values
underpin everything we do.
- Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
- Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
- Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors.
- Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard.
- One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes.
- Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.
Global Benefits
- Remote First Culture
- Health Care Coverage
- Education Reimbursement
- Competitive Paid Time Off
- Self-Care Days
- National Holidays
- 2 Founder Days + Juneteenth Observed
- Paid Volunteer Time Off
- Charitable Contribution Match
- Monthly Wellness or Home Office Reimbursement
- Access to Employee Assistance Program (mental health platform)
- Parental Leave
- Retirement Plan with match/contribution
Seeing Beyond the Job Ad
At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!
Turnitin, LLC is an Equal Opportunity Employer- vets/disabled.
Company Description
When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.
Job Description
The Go-To-Market team in the SecEd region is at the heart of driving customer engagement, retention, and growth. We focus on delivering exceptional customer experiences, ensuring value realization, and supporting strategic business objectives through proactive customer success management and targeted account strategies. We are seeking a dynamic, strategic, and resilient Manager of Customer Success to lead a team of high-performing individual contributors. In this role, you will translate functional plans into concrete operational processes, manage resources to meet critical schedules, and influence the techniques we use to drive customer retention and growth.
Responsibilities
Team Leadership & Development:
- Lead, mentor, and coach a team of Customer Success Managers (CSMs), ensuring they deliver exceptional customer experiences and achieve their KPIs.
- Conduct regular 1:1s, performance reviews, and development planning sessions to support team growth and engagement.
Operational Excellence:
- Monitor and analyze team performance metrics.
- Ensure adherence to best practices, processes, and playbooks to drive consistent and scalable customer success outcomes.
- Work cross-functionally with Marketing, Product, and other Supporting teams to address customer needs and align on strategic goals.
Communication Skills:
Exceptional ability to communicate, present, and build partnerships with contacts both inside and outside your immediate area of expertise.
Analytical Thinking:
A track record of using data and process-oriented thinking to solve diverse, complex business problems.
Qualifications
Requirements
- 5+ years of CSM experience in EdTech/SaaS
- 2+ years of Sales Management experience
- Confident working with; SFDC, Google workspace and Zoom
- Some experience working with; Tableau
- Confident in analyzing data to make strategic decisions
- Confident in development coaching and leadership skills
Tii Elements:
- Coaching & Team Building
- Resourcefulness
- Adaptability
- Accountability
Additional Information
The expected annual base salary range for this position is: $91,935/year to $153,225/year. This position is bonus eligible. Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered.
Total Rewards @ Turnitin
At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work. Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates. In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being.
Our Mission
is to ensure the integrity of global education and meaningfully improve learning outcomes.
Our Values
underpin everything we do.
- Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
- Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
- Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors.
- Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard.
- One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes.
- Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.
Global Benefits
- Remote First Culture
- Health Care Coverage
- Education Reimbursement
- Competitive Paid Time Off
- Self-Care Days
- National Holidays
- 2 Founder Days + Juneteenth Observed
- Paid Volunteer Time Off
- Charitable Contribution Match
- Monthly Wellness or Home Office Reimbursement
- Access to Employee Assistance Program (mental health platform)
- Parental Leave
- Retirement Plan with match/contribution
Seeing Beyond the Job Ad
At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!
Turnitin, LLC is an Equal Opportunity Employer- vets/disabled.
Customer Success Job Roles in North Carolina
See all 463+ Customer Success Jobs in North Carolina
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Search Customer Success Jobs in North CarolinaCustomer Success Jobs in North Carolina: Frequently Asked Questions
Which companies sponsor visas for customer success roles in North Carolina?
Several North Carolina employers have a track record of sponsoring work visas for customer success professionals. In the Research Triangle, companies like Red Hat, Pendo, Bandwidth, and Fidelity Investments have sponsored roles in account management and client success. Charlotte-based firms in fintech and financial services, including LendingTree and Truist, also hire internationally for customer-facing roles. Sponsorship availability varies by role seniority and business need.
Which visa types are most common for customer success roles in North Carolina?
The H-1B visa is the most common visa for customer success managers and similar roles in North Carolina, provided the position requires at least a bachelor's degree in a directly related field. Candidates from Australia may qualify for the E-3 visa, and Canadian and Mexican nationals can explore the TN visa under business or management categories. L-1B transfers are also used when a candidate is relocating from a foreign office of the same employer.
Which cities in North Carolina have the most customer success sponsorship jobs?
The Research Triangle region, covering Raleigh, Durham, and Chapel Hill, is the most active market for customer success sponsorship jobs in North Carolina. The area's concentration of SaaS, life sciences, and technology companies drives consistent demand. Charlotte is a strong secondary market, particularly for customer success roles tied to financial services and enterprise software. Smaller hubs like Cary and Morrisville also host notable tech employers.
How to find customer success visa sponsorship jobs in North Carolina?
Migrate Mate is built specifically for international candidates and filters job listings by visa sponsorship availability, so you can search customer success roles in North Carolina without sorting through positions that won't support your visa. The platform focuses on employers actively open to sponsorship, which saves time when targeting the Research Triangle or Charlotte markets. Filtering by role type and state lets you focus your applications on the most relevant opportunities.
Are there state-specific considerations for customer success roles and visa sponsorship in North Carolina?
North Carolina's Research Triangle is home to several major universities, including NC State, Duke, and UNC Chapel Hill, which feed a pipeline of international graduates into the local tech and SaaS workforce. Many area employers are familiar with OPT and STEM OPT extensions, making them more accustomed to supporting international hires through the transition to H-1B sponsorship. Customer success roles in North Carolina tend to sit within SaaS or life sciences companies, where sponsorship processes are generally well-established.
What is the prevailing wage for sponsored customer success jobs in North Carolina?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.