Customer Success Visa Sponsorship Jobs in North Carolina
North Carolina's customer success job market is anchored in the Research Triangle, where companies like Fidelity Investments, Red Hat, and Pendo have established significant operations. Charlotte's growing fintech and SaaS presence adds another hiring hub. International candidates seeking customer success roles here will find a range of employers actively working with immigration counsel to sponsor qualified professionals.
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This position is ideal for entry to mid-level professionals to join the Clinical Education team as a Customer Success Specialist, you will play a key role in providing a new customer experience to both General Dentists and Orthodontists through the Invisalign Pro program. The program provides comprehensive and customized training through regular touch points focused on increasing Invisalign utilization. The Invisalign Pro program is designed to build confidence in a wide variety of applications for Invisalign clear aligners within a dental practice. Your work will form an integral part of the end-to-end engagement process of Invisalign Providers, greatly impacting both customer satisfaction and revenue growth.
Role expectations
- Organize and schedule all customer interactions with appropriate team members
- Proactively engage customers through communications designed to increase Invisalign and iTero utilization.
- Responsible for handling customer inquiries promptly and effectively in a fast-paced, team-oriented environment.
- Communicate Align’s strategy to determine practice vision, identify challenges, and establish solutions to drive utilization within the practice.
- Provide clinical support to Align customers, including reviewing patient clinical data and offering feedback and guidance on the use of Align products and services.
- Comply with all HIPAA and other associated privacy regulations with respect to clinical data access to ensure support to our customers is done in an effective and compliant manner.
- Develop and maintain positive relationships with each account, including doctors and staff, demonstrating best practices that focus on increased confidence with Invisalign. Must always deliver with integrity and trust.
- Ensure timely resolution to customer contact issues, whether it is an e-mail, inbound or outbound call.
- Research information to answer inquiries from customers and share learnings with departmental peers and management.
- Possess comprehensive knowledge of company procedures and product information/materials.
- Propose ideas for procedures and processes to promote improved service and customer satisfaction and overall department improvements.
What we're looking for
- Education: College degree and/or three years of related experience preferred and minimum of three years’ experience in sales, customer service, project management, or executive assistant role.
- Experience: Aptitude for customer service and account growth, project management or schedule coordination, and some sales experience preferred.
- Skills: Strong interpersonal skills and the ability to work cross functionally, ability to handle numerous projects simultaneously, able to work independently, proactive problem-solving skills with strong attention to detail.
- Communication: Excellent verbal and written communication skills. Must have the ability to follow up and through with customer requests that require research and response to the customer.
- Teamwork: This role requires collaboration within a cross functional team while also supporting and contributing to the success of other teammates and teams across the organization.
Pay Transparency
If provided, base salary or wage rate ranges are the range in which Align reasonably expects to set a candidate’s pay for the posted position. Actual placement depends on the individual skills and experience level of a candidate plus the total compensation and equity across team members. For other locations outside of the primary location, the base salary range will be adjusted geographically.
For Field Sales roles, the salary listed is the base pay only and does not include the applicable incentive compensation plan. A cost of living adjustment may be added to base pay for higher cost areas in the U.S.
Our internship hourly rates are a standard pay determined based on the position and your location, year in school, degree, and experience.
General Description of All Benefits
We are pleased to provide a general description of the benefits Align offers to full-time employees in this position.
Family Benefits. Align offers employees and their eligible dependents medical (with a Health Savings Account option for some plan offerings), dental, and vision in accordance with those plans. Align also offers to employees:
- Discounts on Invisalign and Vivera to employees and their eligible dependents after 90 days of employment
- Back-up Child/Elder Care and access to a caregiving concierge
- Family Forming Benefits – Available to Employees, and their spouse or domestic partner, covered under one of Align’s health plans
- Breast Milk Delivery and Lactation Support Services
- Employee Assistance Program
- Hinge Health Virtual Physical Therapy – Available to all employees and eligible dependents (age 18+) enrolled in an Align medical Plan
Employee benefits. Align offers its employees:
- Short-term and long-term disability insurance in accordance with those plans.
- Basic Life Insurance and Accidental Death and Dismemberment. Voluntary Supplemental Life Insurance for Employee, Spouse/Domestic Partner, and Child(ren) are available for purchase in accordance with those plans.
- Flexible Spending Accounts– Employees may be eligible to participate in a health care account (including a limited health FSA if enrolled in a HDHP), dependent care account, and a pre-tax commuter benefit plan.
- 401k plan (with a discretionary Company match of 50% up to 6% of eligible earnings up to a maximum match of 3%.). Employer match vests after two years – 25% year one and 100% at year two. Align offers traditional, Roth, and after-tax options.
- Employee Stock Purchase Program (Employees must work 20 hours or more and be employed on purchase date to be eligible).
- Paid vacation of up to 17 days during the first full year of employment (currently accrued at the rate of 5.24 hours each pay-period), which carries over to a maximum cap of 30 days. Annual paid vacation time accrual increases based on tenure. Both exempt and non-exempt employees who work 32 hours or more per week receive prorated vacation accrual based on their regularly scheduled work hours and tenure.
- Sick time is accrued throughout the year at the rate of one hour for every thirty worked. Employees can carry over unused sick leave each year, up to a maximum balance of 80 hours.
- 11 Company-designated paid holidays throughout the year.
- If employed for at least 12 consecutive months, Align will grant up to 6 weeks of paid Parental Leave. If employed for less than 12 consecutive months, Align will grant up to 4 weeks of paid Parental Leave. All parental leave must be completed within one year of the birth or placement of the child. Parental leave is in addition to any state and/or local parental leave benefits. Three days of paid bereavement leave. In some cases, due to travel the amount of paid leave may be extended to 5 paid days off. To the extent applicable state or local law offers more generous benefits, Align complies with any such law.
- Non-exempt employees will receive full pay for up to 10 days of jury duty. Exempt employees will receive their full salary during any week they serve and perform any work. Other insurance such as legal, critical illness, voluntary accident, long-term care, auto, home and pet insurance are available for purchase.
To the extent applicable state or local law offers more generous benefits, Align complies with any such law.
About Align Technology
Your growth and well-being:
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee-exclusive discounts on Invisalign products.
- Learning opportunities through online learning resources and support for your individual development plans.
- Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.
Discover Align:
We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.
Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.
We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.
As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.
Eager to learn how we embrace our global differences and nurture employee well-being?
Explore Align's culture here!
Want to discover more about exocad and Cubicure? Click on their names for additional information.
Applicant Privacy Policy:
Review our Applicant Privacy Policy for additional information.
Equal Opportunity Statement:
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
Description
This position is ideal for entry to mid-level professionals to join the Clinical Education team as a Customer Success Specialist, you will play a key role in providing a new customer experience to both General Dentists and Orthodontists through the Invisalign Pro program. The program provides comprehensive and customized training through regular touch points focused on increasing Invisalign utilization. The Invisalign Pro program is designed to build confidence in a wide variety of applications for Invisalign clear aligners within a dental practice. Your work will form an integral part of the end-to-end engagement process of Invisalign Providers, greatly impacting both customer satisfaction and revenue growth.
Role expectations
- Organize and schedule all customer interactions with appropriate team members
- Proactively engage customers through communications designed to increase Invisalign and iTero utilization.
- Responsible for handling customer inquiries promptly and effectively in a fast-paced, team-oriented environment.
- Communicate Align’s strategy to determine practice vision, identify challenges, and establish solutions to drive utilization within the practice.
- Provide clinical support to Align customers, including reviewing patient clinical data and offering feedback and guidance on the use of Align products and services.
- Comply with all HIPAA and other associated privacy regulations with respect to clinical data access to ensure support to our customers is done in an effective and compliant manner.
- Develop and maintain positive relationships with each account, including doctors and staff, demonstrating best practices that focus on increased confidence with Invisalign. Must always deliver with integrity and trust.
- Ensure timely resolution to customer contact issues, whether it is an e-mail, inbound or outbound call.
- Research information to answer inquiries from customers and share learnings with departmental peers and management.
- Possess comprehensive knowledge of company procedures and product information/materials.
- Propose ideas for procedures and processes to promote improved service and customer satisfaction and overall department improvements.
What we're looking for
- Education: College degree and/or three years of related experience preferred and minimum of three years’ experience in sales, customer service, project management, or executive assistant role.
- Experience: Aptitude for customer service and account growth, project management or schedule coordination, and some sales experience preferred.
- Skills: Strong interpersonal skills and the ability to work cross functionally, ability to handle numerous projects simultaneously, able to work independently, proactive problem-solving skills with strong attention to detail.
- Communication: Excellent verbal and written communication skills. Must have the ability to follow up and through with customer requests that require research and response to the customer.
- Teamwork: This role requires collaboration within a cross functional team while also supporting and contributing to the success of other teammates and teams across the organization.
Pay Transparency
If provided, base salary or wage rate ranges are the range in which Align reasonably expects to set a candidate’s pay for the posted position. Actual placement depends on the individual skills and experience level of a candidate plus the total compensation and equity across team members. For other locations outside of the primary location, the base salary range will be adjusted geographically.
For Field Sales roles, the salary listed is the base pay only and does not include the applicable incentive compensation plan. A cost of living adjustment may be added to base pay for higher cost areas in the U.S.
Our internship hourly rates are a standard pay determined based on the position and your location, year in school, degree, and experience.
General Description of All Benefits
We are pleased to provide a general description of the benefits Align offers to full-time employees in this position.
Family Benefits. Align offers employees and their eligible dependents medical (with a Health Savings Account option for some plan offerings), dental, and vision in accordance with those plans. Align also offers to employees:
- Discounts on Invisalign and Vivera to employees and their eligible dependents after 90 days of employment
- Back-up Child/Elder Care and access to a caregiving concierge
- Family Forming Benefits – Available to Employees, and their spouse or domestic partner, covered under one of Align’s health plans
- Breast Milk Delivery and Lactation Support Services
- Employee Assistance Program
- Hinge Health Virtual Physical Therapy – Available to all employees and eligible dependents (age 18+) enrolled in an Align medical Plan
Employee benefits. Align offers its employees:
- Short-term and long-term disability insurance in accordance with those plans.
- Basic Life Insurance and Accidental Death and Dismemberment. Voluntary Supplemental Life Insurance for Employee, Spouse/Domestic Partner, and Child(ren) are available for purchase in accordance with those plans.
- Flexible Spending Accounts– Employees may be eligible to participate in a health care account (including a limited health FSA if enrolled in a HDHP), dependent care account, and a pre-tax commuter benefit plan.
- 401k plan (with a discretionary Company match of 50% up to 6% of eligible earnings up to a maximum match of 3%.). Employer match vests after two years – 25% year one and 100% at year two. Align offers traditional, Roth, and after-tax options.
- Employee Stock Purchase Program (Employees must work 20 hours or more and be employed on purchase date to be eligible).
- Paid vacation of up to 17 days during the first full year of employment (currently accrued at the rate of 5.24 hours each pay-period), which carries over to a maximum cap of 30 days. Annual paid vacation time accrual increases based on tenure. Both exempt and non-exempt employees who work 32 hours or more per week receive prorated vacation accrual based on their regularly scheduled work hours and tenure.
- Sick time is accrued throughout the year at the rate of one hour for every thirty worked. Employees can carry over unused sick leave each year, up to a maximum balance of 80 hours.
- 11 Company-designated paid holidays throughout the year.
- If employed for at least 12 consecutive months, Align will grant up to 6 weeks of paid Parental Leave. If employed for less than 12 consecutive months, Align will grant up to 4 weeks of paid Parental Leave. All parental leave must be completed within one year of the birth or placement of the child. Parental leave is in addition to any state and/or local parental leave benefits. Three days of paid bereavement leave. In some cases, due to travel the amount of paid leave may be extended to 5 paid days off. To the extent applicable state or local law offers more generous benefits, Align complies with any such law.
- Non-exempt employees will receive full pay for up to 10 days of jury duty. Exempt employees will receive their full salary during any week they serve and perform any work. Other insurance such as legal, critical illness, voluntary accident, long-term care, auto, home and pet insurance are available for purchase.
To the extent applicable state or local law offers more generous benefits, Align complies with any such law.
About Align Technology
Your growth and well-being:
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee-exclusive discounts on Invisalign products.
- Learning opportunities through online learning resources and support for your individual development plans.
- Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.
Discover Align:
We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.
Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.
We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.
As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.
Eager to learn how we embrace our global differences and nurture employee well-being?
Explore Align's culture here!
Want to discover more about exocad and Cubicure? Click on their names for additional information.
Applicant Privacy Policy:
Review our Applicant Privacy Policy for additional information.
Equal Opportunity Statement:
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
Customer Success Job Roles in North Carolina
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Search Customer Success Jobs in North CarolinaCustomer Success Jobs in North Carolina: Frequently Asked Questions
Which companies sponsor visas for customer success roles in North Carolina?
Several North Carolina employers have a track record of sponsoring work visas for customer success professionals. In the Research Triangle, companies like Red Hat, Pendo, Bandwidth, and Fidelity Investments have sponsored roles in account management and client success. Charlotte-based firms in fintech and financial services, including LendingTree and Truist, also hire internationally for customer-facing roles. Sponsorship availability varies by role seniority and business need.
Which visa types are most common for customer success roles in North Carolina?
The H-1B is the most common visa for customer success managers and similar roles in North Carolina, provided the position requires at least a bachelor's degree in a directly related field. Candidates from Australia may qualify for the E-3, and Canadian and Mexican nationals can explore the TN visa under business or management categories. L-1B transfers are also used when a candidate is relocating from a foreign office of the same employer.
Which cities in North Carolina have the most customer success sponsorship jobs?
The Research Triangle region, covering Raleigh, Durham, and Chapel Hill, is the most active market for customer success sponsorship jobs in North Carolina. The area's concentration of SaaS, life sciences, and technology companies drives consistent demand. Charlotte is a strong secondary market, particularly for customer success roles tied to financial services and enterprise software. Smaller hubs like Cary and Morrisville also host notable tech employers.
How to find customer success visa sponsorship jobs in North Carolina?
Migrate Mate is built specifically for international candidates and filters job listings by visa sponsorship availability, so you can search customer success roles in North Carolina without sorting through positions that won't support your visa. The platform focuses on employers actively open to sponsorship, which saves time when targeting the Research Triangle or Charlotte markets. Filtering by role type and state lets you focus your applications on the most relevant opportunities.
Are there state-specific considerations for customer success roles and visa sponsorship in North Carolina?
North Carolina's Research Triangle is home to several major universities, including NC State, Duke, and UNC Chapel Hill, which feed a pipeline of international graduates into the local tech and SaaS workforce. Many area employers are familiar with OPT and STEM OPT extensions, making them more accustomed to supporting international hires through the transition to H-1B sponsorship. Customer success roles in North Carolina tend to sit within SaaS or life sciences companies, where sponsorship processes are generally well-established.
What is the prevailing wage for sponsored customer success jobs in North Carolina?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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