Customer Success Visa Sponsorship Jobs in South Carolina
South Carolina's customer success job market is anchored by financial services firms in Charlotte's spillover corridor, healthcare companies in Greenville, and technology employers in Columbia. Companies like Blackbaud, Benefitfocus, and SCANA Energy have established presences here, and international professionals in customer success roles can find H-1B visa and E-3 visa sponsorship opportunities across these growing metros.
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Customer Success Operations & Insights Lead
Job Description Summary
The Customer Success Operations & Insights Lead owns Gainsight administration, Smartsheet solution design and reporting, and the creation of executive-level client summary narratives. This role enables proactive customer health management, streamlined workflows, and board-ready insights that drive retention, expansion, and a world-class client experience.
Key Responsibilities
Gainsight Administration 35% of time
- Serve as platform owner for Gainsight (CS + PX where applicable): user management, permissions, data governance, and integrations (CRM, support, billing).
- Design and maintain health scores, playbooks, journeys, CTAs, Success Plans, and automated outreaches.
- Build and optimize dashboards for CSMs, leadership, and cross-functional partners; manage data quality SLAs.
- Partner with Client Success Leadership, SalesForce Support, and Client Services to align product telemetry, usage data, and customer feedback into Gainsight objects.
- Own release management: sandbox testing, documentation, enablement, and change communications.
Smartsheet Solution Design & Reporting 20% of time
- Architect Smartsheet workspaces, sheets, and Control Center blueprints for scalable project/portfolio management.
- Develop automated workflows: forms, update requests, reminders, alerts, and approvals.
- Create portfolio rollups, executive dashboards, and cross-sheet reporting; establish naming conventions and metadata standards.
- Integrate Smartsheet with source systems (CRM, data warehouse, ticketing) via Data Shuttle/Connectors; maintain refresh cadences.
- Document templates and operating guides; train users and manage permissions.
- Project Manage Action Plans as needed.
Executive-Level Client Summary & Insights 45% of Time
- Produce detailed, concise, executive-ready client reports distilling client perception, voice of the client, risk, sentiment, and relationship engagement.
- These summaries are full written reports derived from client interview transcripts, requiring synthesis of qualitative insights into clear, actionable narratives tailored for executive audiences. Client Success leadership will partner for report details to be written.
- Develop quarterly/board-report packs with trend analyses, cohort views, benchmarks, and narrative themes. Quarterly report details will
- Create standardized storyframes: Objectives → Actions → Results → Next Best Actions; tailor to executive audience.
- Establish publication cadences (monthly/quarterly) and a review workflow with CSMs, Sales, and Product.
- Maintain a library of client case studies and referenceable outcomes; manage version control.
Cross-Functional Enablement & Governance
- Define operating standards for data quality, tagging, health score inputs, and playbook compliance.
- Run office hours, training, and enablement for CSMs and leaders; maintain knowledge base content.
- Partner with Finance and RevOps to align definitions of ARR, churn, risk categories, and expansion metrics.
- Manage intake and prioritization of enhancements; maintain a transparent roadmap and backlog.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $131,750.00 - $155,000.00
C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.
Job Title
Customer Success Operations & Insights Lead
Job Description Summary
The Customer Success Operations & Insights Lead owns Gainsight administration, Smartsheet solution design and reporting, and the creation of executive-level client summary narratives. This role enables proactive customer health management, streamlined workflows, and board-ready insights that drive retention, expansion, and a world-class client experience.
Key Responsibilities
Gainsight Administration 35% of time
- Serve as platform owner for Gainsight (CS + PX where applicable): user management, permissions, data governance, and integrations (CRM, support, billing).
- Design and maintain health scores, playbooks, journeys, CTAs, Success Plans, and automated outreaches.
- Build and optimize dashboards for CSMs, leadership, and cross-functional partners; manage data quality SLAs.
- Partner with Client Success Leadership, SalesForce Support, and Client Services to align product telemetry, usage data, and customer feedback into Gainsight objects.
- Own release management: sandbox testing, documentation, enablement, and change communications.
Smartsheet Solution Design & Reporting 20% of time
- Architect Smartsheet workspaces, sheets, and Control Center blueprints for scalable project/portfolio management.
- Develop automated workflows: forms, update requests, reminders, alerts, and approvals.
- Create portfolio rollups, executive dashboards, and cross-sheet reporting; establish naming conventions and metadata standards.
- Integrate Smartsheet with source systems (CRM, data warehouse, ticketing) via Data Shuttle/Connectors; maintain refresh cadences.
- Document templates and operating guides; train users and manage permissions.
- Project Manage Action Plans as needed.
Executive-Level Client Summary & Insights 45% of Time
- Produce detailed, concise, executive-ready client reports distilling client perception, voice of the client, risk, sentiment, and relationship engagement.
- These summaries are full written reports derived from client interview transcripts, requiring synthesis of qualitative insights into clear, actionable narratives tailored for executive audiences. Client Success leadership will partner for report details to be written.
- Develop quarterly/board-report packs with trend analyses, cohort views, benchmarks, and narrative themes. Quarterly report details will
- Create standardized storyframes: Objectives → Actions → Results → Next Best Actions; tailor to executive audience.
- Establish publication cadences (monthly/quarterly) and a review workflow with CSMs, Sales, and Product.
- Maintain a library of client case studies and referenceable outcomes; manage version control.
Cross-Functional Enablement & Governance
- Define operating standards for data quality, tagging, health score inputs, and playbook compliance.
- Run office hours, training, and enablement for CSMs and leaders; maintain knowledge base content.
- Partner with Finance and RevOps to align definitions of ARR, churn, risk categories, and expansion metrics.
- Manage intake and prioritization of enhancements; maintain a transparent roadmap and backlog.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $131,750.00 - $155,000.00
C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.
Customer Success Job Roles in South Carolina
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Search Customer Success Jobs in South CarolinaCustomer Success Jobs in South Carolina: Frequently Asked Questions
Which companies sponsor visas for customer success roles in South Carolina?
Blackbaud, headquartered in Charleston, is one of the most active technology employers in the state and has sponsored visas for customer-facing roles. Benefitfocus, also based in Charleston, hires customer success professionals for its benefits management platform. Larger employers with South Carolina operations, including BMW Manufacturing in Spartanburg and Michelin North America, occasionally sponsor customer success and account management roles tied to their enterprise client portfolios.
Which visa types are most common for customer success roles in South Carolina?
The H-1B is the most common visa for customer success professionals in South Carolina, provided the role qualifies as a specialty occupation requiring at least a bachelor's degree in a relevant field such as business, information systems, or communications. Australian citizens may qualify for the E-3, which has no lottery and is significantly easier to obtain. L-1 visa transfers are also possible for professionals moving internally within multinational companies with South Carolina offices.
Which cities in South Carolina have the most customer success sponsorship jobs?
Charleston is the strongest market, driven by a concentration of SaaS and fintech companies including Blackbaud and Benefitfocus. Columbia, as the state capital and home to the University of South Carolina, attracts healthcare technology and government-adjacent employers hiring customer success staff. Greenville has grown significantly as a hub for advanced manufacturing and logistics technology firms, several of which employ customer success teams supporting enterprise clients.
How to find customer success visa sponsorship jobs in South Carolina?
Migrate Mate is built specifically for international professionals seeking visa sponsorship jobs, including customer success roles in South Carolina. You can filter directly by state and role type to see employers who have a documented history of sponsoring work visas. This is more efficient than browsing general job boards, where sponsorship availability is rarely disclosed upfront. Migrate Mate focuses the search on companies actively open to sponsoring international hires.
Are there any South Carolina-specific considerations for customer success visa sponsorship?
South Carolina does not have a state income tax on earned wages structured the same way as many other states, which can be relevant context when comparing offers. More practically, customer success roles in South Carolina are often tied to industries like healthcare IT, financial technology, and manufacturing software, meaning your degree field should align with the specific technical or business domain your employer can credibly justify to USCIS as a specialty occupation requirement.
What is the prevailing wage for sponsored customer success jobs in South Carolina?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.