Customer Success Visa Sponsorship Jobs in Maryland
Maryland's customer success job market spans cybersecurity firms in Bethesda, biotech companies around the Baltimore-Washington corridor, and government technology contractors headquartered in Columbia and Rockville. Employers like Tenable, Veeva Systems, and Marriott International have sponsored work visas for customer success professionals, making the state a viable target for international candidates.
See All Customer Success JobsOverview
Showing 5 of 251+ Customer Success Jobs in Maryland with Visa Sponsorship jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 251+ Customer Success Jobs in Maryland with Visa Sponsorship
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Jobs in Maryland with Visa Sponsorship.
Get Access To All JobsJob Summary:
The Lead Specialist, Customer Success (Enterprise) serves as the Enterprise Customer Success Manager (CSM) for Pearson’s most strategic enterprise accounts. This senior individual contributor will lead complex, cross-product success programs focused on driving measurable adoption, value realization, and executive-level impact.
You will orchestrate product-level metrics, adoption strategies, and enablement efforts into a unified enterprise value story. Collaborating with Client Partners, Delivery Partners, and Product CSMs, you will ensure customer investments translate into tangible outcomes, quick time-to-value, and demonstrable ROI. This role is critical in helping enterprise customers clearly see and communicate the business impact of their Pearson partnership.
What you will do:
- Lead complex, multi-product onboarding and adoption initiatives for strategic enterprise customers, ensuring coordinated execution across teams.
- Integrate product-level success plans into a structured enterprise success framework aligned to customer business goals.
- Consolidate product-level usage and performance data into executive-ready value narratives that demonstrate ROI and impact.
- Present adoption progress, risk signals, and value attainment in governance forums such as QBRs and executive reviews.
- Develop clear governance materials and milestone tracking to support executive reviews, QBRs, and customer success reporting.
- Coordinate cross-product escalations and drive resolution through structured collaboration with internal stakeholders.
- Identify gaps between adoption activity and business outcomes and drive coordinated action plans to close those gaps, minimizing revenue risk.
- Partner with Product CSMs and support teams to ensure product-level success strategies contribute to enterprise-level value realization goals.
- Contribute to documentation standards, success playbooks, and best practices that elevate execution quality across strategic accounts.
What will set you up for success:
- 5+ years of experience in Customer Success, Program Management, or enterprise account roles within SaaS or multi-product environments.
- Demonstrated experience driving value realization and translating product adoption into measurable business outcomes.
- Strong ability to synthesize product-level data into actionable enterprise-level insights.
- Executive-ready communication skills, with experience supporting governance conversations and strategic reviews.
- Strong documentation and program management skills, with attention to structure, detail, and follow-through.
- An analytical mindset focused on reducing time-to-value, improving customer satisfaction, and preventing recurring issues.
- Familiarity with Salesforce, Customer Success platforms (Catalyst, Gainsight), and project management tools.
Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Customer Success
Job Family: GOTOMARKET
Organization: Enterprise Learning & Skills
Schedule: FULL_TIME
Workplace Type: Remote
Req ID: 23437
LOCATION: #location
Job Summary:
The Lead Specialist, Customer Success (Enterprise) serves as the Enterprise Customer Success Manager (CSM) for Pearson’s most strategic enterprise accounts. This senior individual contributor will lead complex, cross-product success programs focused on driving measurable adoption, value realization, and executive-level impact.
You will orchestrate product-level metrics, adoption strategies, and enablement efforts into a unified enterprise value story. Collaborating with Client Partners, Delivery Partners, and Product CSMs, you will ensure customer investments translate into tangible outcomes, quick time-to-value, and demonstrable ROI. This role is critical in helping enterprise customers clearly see and communicate the business impact of their Pearson partnership.
What you will do:
- Lead complex, multi-product onboarding and adoption initiatives for strategic enterprise customers, ensuring coordinated execution across teams.
- Integrate product-level success plans into a structured enterprise success framework aligned to customer business goals.
- Consolidate product-level usage and performance data into executive-ready value narratives that demonstrate ROI and impact.
- Present adoption progress, risk signals, and value attainment in governance forums such as QBRs and executive reviews.
- Develop clear governance materials and milestone tracking to support executive reviews, QBRs, and customer success reporting.
- Coordinate cross-product escalations and drive resolution through structured collaboration with internal stakeholders.
- Identify gaps between adoption activity and business outcomes and drive coordinated action plans to close those gaps, minimizing revenue risk.
- Partner with Product CSMs and support teams to ensure product-level success strategies contribute to enterprise-level value realization goals.
- Contribute to documentation standards, success playbooks, and best practices that elevate execution quality across strategic accounts.
What will set you up for success:
- 5+ years of experience in Customer Success, Program Management, or enterprise account roles within SaaS or multi-product environments.
- Demonstrated experience driving value realization and translating product adoption into measurable business outcomes.
- Strong ability to synthesize product-level data into actionable enterprise-level insights.
- Executive-ready communication skills, with experience supporting governance conversations and strategic reviews.
- Strong documentation and program management skills, with attention to structure, detail, and follow-through.
- An analytical mindset focused on reducing time-to-value, improving customer satisfaction, and preventing recurring issues.
- Familiarity with Salesforce, Customer Success platforms (Catalyst, Gainsight), and project management tools.
Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Customer Success
Job Family: GOTOMARKET
Organization: Enterprise Learning & Skills
Schedule: FULL_TIME
Workplace Type: Remote
Req ID: 23437
LOCATION: #location
Customer Success Job Roles in Maryland
See all 251+ Customer Success Jobs in Maryland
Sign up for free to filter by visa type, set job alerts, and find employers with verified sponsorship history.
Search Customer Success Jobs in MarylandCustomer Success Jobs in Maryland: Frequently Asked Questions
Which companies sponsor visas for customer success roles in Maryland?
Technology and cybersecurity companies are among the most active visa sponsors for customer success roles in Maryland. Firms like Tenable, headquartered in Columbia, and government IT contractors concentrated along the I-270 corridor in Rockville and Gaithersburg have filed Labor Condition Applications for customer success positions. Biotech and life sciences companies in the Baltimore-Frederick area, including those supporting clinical software platforms, also sponsor this role type.
Which visa types are most common for customer success roles in Maryland?
The H-1B is the most common visa category for customer success roles in Maryland, provided the position qualifies as a specialty occupation requiring a bachelor's degree or higher in a specific field such as computer science, business, or a related discipline. Candidates with Canadian or Mexican citizenship may qualify for the TN visa under the USMCA. Australians may be eligible for the E-3 visa, which has no annual lottery.
Which cities in Maryland have the most customer success sponsorship jobs?
Bethesda, Rockville, and Columbia account for a large share of Maryland's customer success sponsorship activity, driven by the concentration of technology, cybersecurity, and federal contracting firms along the I-270 and Route 29 corridors. Baltimore also has a meaningful presence, particularly in healthtech and SaaS companies serving the healthcare sector. Annapolis and Gaithersburg contribute smaller but notable clusters tied to software and professional services employers.
How to find customer success visa sponsorship jobs in Maryland?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to identify customer success roles in Maryland where employers have a track record of sponsoring international candidates. You can narrow results by location and role type to focus on Maryland-based positions. Because sponsorship willingness varies significantly by employer size and industry, using a targeted platform like Migrate Mate saves time compared to screening general job listings manually.
Are there any state-specific considerations for customer success visa sponsorship in Maryland?
Maryland's proximity to Washington D.C. means a significant share of customer success roles involve government technology or federal contracting clients, which can add security clearance requirements that complicate sponsorship for non-citizens. The state's strong university system, including the University of Maryland, creates a steady pipeline of F-1 OPT candidates that employers are familiar with sponsoring. The H-1B prevailing wage requirement applies based on the specific county and job title, so wages vary across the Baltimore metro versus suburban D.C. counties.
What is the prevailing wage for sponsored customer success jobs in Maryland?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
See which customer success employers are hiring and sponsoring visas in Maryland right now.
Search Customer Success Jobs in Maryland