Customer Success Visa Sponsorship Jobs in Georgia
Georgia's customer success job market is anchored by Atlanta's dense concentration of enterprise software and fintech companies, including NCR Voyix, Salesforce, and Mailchimp. Employers across Midtown and Buckhead regularly sponsor H-1B visa and TN visas for qualified customer success professionals. Roles range from onboarding specialists to enterprise customer success managers across SaaS, payments, and healthcare technology sectors.
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Get Access To All Jobs<div class="content-intro"><p>Agilysys exclusively delivers state-of-the-art hospitality technology software solutions and services that help organizations go beyond what they can accomplish with traditional property management systems (PMS), point-of-sale (POS) solutions and food and beverage I & P systems. Our modern, state-of-the-art solutions work standalone to provide best-in-class capabilities or together in a coordinated ecosystem that unifies data and workflows across a property, equipping staff members to delight guests, improve efficiency, and grow margins. Our 100% hospitality customer base includes branded and independent hotels; multi-amenity resorts; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. You can learn more about us by visiting <a href="https://www.agilysys.com/en/">Leading Hospitality Management Software | Agilysys</a>.</p></div><div><strong>Are you a former Spa Director, Spa Manager, or Wellness Operations leader who has worked hands-on with Book4Time, Agilysys Spa or other spa software systems?</strong> </div>
<div> </div>
<div>Agilysys is looking for a spa industry professional who understands the realities of treatment scheduling, therapist utilization, retail sales, memberships, and guest experience — and wants to help other luxury hotels and spas maximize the value of their hospitality technology.</div>
<div> </div>
<div>This is not a traditional sales-focused CSM role. We are seeking a spa operations expert who can partner with luxury hotels, spas and wellness businesses to drive adoption, optimization, and long-term success with their Agilysys software solutions.</div>
<div> </div>
<div>
<div>As a <strong>Customer Success Manager</strong> with Agilysys, you will support and grow our customer relationships across the North America, Europe and Middle East regions. You will play a critical role in delivering an exceptional customer experience and fostering long-term partnerships.</div>
</div>
<p> </p>
<p><strong>How You’ll Make an Impact:</strong></p>
<ul>
<li>Product Adoption & Retention:
<ul>
<li>Develop and maintain strong relationships with assigned customers, business users and key influencers to ensure the highest level of customer satisfaction, product adoption and account reference-ability.</li>
<li>Collaborate with the onboarding team to ensure a successful and seamless transition of new customers post-go live.</li>
<li>Collaborate with the sales team to help identify and drive upsells opportunities for new products, licenses and partner integrations.</li>
<li>Operate with a zero-churn mindset by proactively soliciting and monitoring customer satisfaction, product usage and adoption to mitigate potential churn risk at all times.</li>
<li>Proactively follow-up on customer feedback and CSATs by ensuring all internal stakeholders are aware and appropriate remediations are put in place when required.</li>
<li>Partner with the sales team on market opportunities by providing insight on account health, satisfaction, usage and adoption.</li>
<li>Partner with the finance team on customer billing and assist with any collection issues to avoid account deactivations.</li>
</ul>
</li>
</ul>
<ul>
<li>Relationship Strength & Depth, NPS:
<ul>
<li>Ensure any unique feature requests and/or custom delivery projects and commitments are appropriately identified, understood and carried through with the internal stakeholders needed to deliver on time and with the desired results.</li>
<li>Support internal stakeholders with customer communication, product updates, scheduling meetings, documenting business requirements, feature requests and satisfaction surveys.</li>
<li>Update and keep current all relevant customer contact information, meeting notes, emails and communications in Salesforce.</li>
<li>Assist in any other tasks and projects as assigned.</li>
</ul>
</li>
</ul>
<p> </p>
<p><strong>What You’ll Do:</strong></p>
<ul>
<li>Customer Relationship Management:<br>Build and maintain strong, long-lasting relationships with customers across multiple countries in North America, Europe and the Middle East.</li>
<li>Retention & Renewals:<br>Monitor customer health metrics and engagement levels to drive satisfaction, reduce churn, and support contract renewals process.</li>
<li>Upsell & Expansion:<br>Identify growth opportunities within existing accounts and partner with sales to drive upsell initiatives.</li>
<li>Voice of the Customer:<br>Serve as the voice of customers by providing feedback to product, marketing, and support teams, helping influence product roadmap and strategy for the region.</li>
<li>Cross-Functional Collaboration:<br>Work closely with Sales, Product, Marketing, and Support teams to align customer goals and deliver a cohesive experience.</li>
</ul>
<p> </p>
<p><strong>Qualifications & Experience</strong></p>
<ul>
<li>5+ years in spa or wellness operations within luxury hotels or spas</li>
<li>Direct hands-on experience using Book4Time, Agilysys Spa or other spa management systems; Additional experience with Agilysys Memberships or Agilysys Golf an asset</li>
<li>Experience managing therapist scheduling, retail, memberships, and guest experience workflows</li>
<li>Strong comfort with technology and ability to translate operational needs into system usage</li>
<li>Self-motivated, proactive, and able to thrive in a fast-paced environment</li>
<li>Excellent verbal and written communication skills – ability to articulate complex topics, issues and resolutions both orally and in writing </li>
<li>Must have strong business acumen, problem solving, multi-tasking and analytical skills </li>
<li>Flexibility in working outside normal business hours (where required) to meet with customers. </li>
<li>Excellent presentation skills, both online and in person </li>
</ul>
<p><strong>Nice To Have</strong></p>
<ul>
<li>Prior experience in SaaS, account management, or customer success</li>
<li>Proficiency across multiple platforms including Salesforce, Zendesk, Pendo, MS Office Suite</li>
</ul>
<div><strong>This role is ideal for:</strong></div>
<ul>
<li>Former Spa Directors or Assistant Spa Directors</li>
<li>Regional Spa Managers supporting multiple properties</li>
<li>Wellness operations leaders who love improving systems and processes</li>
<li>Spa professionals looking to transition into hospitality technology</li>
</ul>
<p> </p>
<p>-----------------------------------------------------------------------------------------------------------------------------------------------------------</p>
<p>Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role.</p>
<p>------------------------------------------------------------------------------------------------------------------------------------------------------------</p>
<p>The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes.</p>
<p> </p>
<p>Agilysys is an equal opportunity employer. In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status.</p>
<p><a id="menur14db" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" href="https://www.agilysys.com/en/privacy-policy/" target="_blank">Privacy Policy | Agilysys</a></p>
<p>EEO/AAP Employer</p>
<p>M/F/V/D</p>
<div class="content-intro"><p>Agilysys exclusively delivers state-of-the-art hospitality technology software solutions and services that help organizations go beyond what they can accomplish with traditional property management systems (PMS), point-of-sale (POS) solutions and food and beverage I & P systems. Our modern, state-of-the-art solutions work standalone to provide best-in-class capabilities or together in a coordinated ecosystem that unifies data and workflows across a property, equipping staff members to delight guests, improve efficiency, and grow margins. Our 100% hospitality customer base includes branded and independent hotels; multi-amenity resorts; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. You can learn more about us by visiting <a href="https://www.agilysys.com/en/">Leading Hospitality Management Software | Agilysys</a>.</p></div><div><strong>Are you a former Spa Director, Spa Manager, or Wellness Operations leader who has worked hands-on with Book4Time, Agilysys Spa or other spa software systems?</strong> </div>
<div> </div>
<div>Agilysys is looking for a spa industry professional who understands the realities of treatment scheduling, therapist utilization, retail sales, memberships, and guest experience — and wants to help other luxury hotels and spas maximize the value of their hospitality technology.</div>
<div> </div>
<div>This is not a traditional sales-focused CSM role. We are seeking a spa operations expert who can partner with luxury hotels, spas and wellness businesses to drive adoption, optimization, and long-term success with their Agilysys software solutions.</div>
<div> </div>
<div>
<div>As a <strong>Customer Success Manager</strong> with Agilysys, you will support and grow our customer relationships across the North America, Europe and Middle East regions. You will play a critical role in delivering an exceptional customer experience and fostering long-term partnerships.</div>
</div>
<p> </p>
<p><strong>How You’ll Make an Impact:</strong></p>
<ul>
<li>Product Adoption & Retention:
<ul>
<li>Develop and maintain strong relationships with assigned customers, business users and key influencers to ensure the highest level of customer satisfaction, product adoption and account reference-ability.</li>
<li>Collaborate with the onboarding team to ensure a successful and seamless transition of new customers post-go live.</li>
<li>Collaborate with the sales team to help identify and drive upsells opportunities for new products, licenses and partner integrations.</li>
<li>Operate with a zero-churn mindset by proactively soliciting and monitoring customer satisfaction, product usage and adoption to mitigate potential churn risk at all times.</li>
<li>Proactively follow-up on customer feedback and CSATs by ensuring all internal stakeholders are aware and appropriate remediations are put in place when required.</li>
<li>Partner with the sales team on market opportunities by providing insight on account health, satisfaction, usage and adoption.</li>
<li>Partner with the finance team on customer billing and assist with any collection issues to avoid account deactivations.</li>
</ul>
</li>
</ul>
<ul>
<li>Relationship Strength & Depth, NPS:
<ul>
<li>Ensure any unique feature requests and/or custom delivery projects and commitments are appropriately identified, understood and carried through with the internal stakeholders needed to deliver on time and with the desired results.</li>
<li>Support internal stakeholders with customer communication, product updates, scheduling meetings, documenting business requirements, feature requests and satisfaction surveys.</li>
<li>Update and keep current all relevant customer contact information, meeting notes, emails and communications in Salesforce.</li>
<li>Assist in any other tasks and projects as assigned.</li>
</ul>
</li>
</ul>
<p> </p>
<p><strong>What You’ll Do:</strong></p>
<ul>
<li>Customer Relationship Management:<br>Build and maintain strong, long-lasting relationships with customers across multiple countries in North America, Europe and the Middle East.</li>
<li>Retention & Renewals:<br>Monitor customer health metrics and engagement levels to drive satisfaction, reduce churn, and support contract renewals process.</li>
<li>Upsell & Expansion:<br>Identify growth opportunities within existing accounts and partner with sales to drive upsell initiatives.</li>
<li>Voice of the Customer:<br>Serve as the voice of customers by providing feedback to product, marketing, and support teams, helping influence product roadmap and strategy for the region.</li>
<li>Cross-Functional Collaboration:<br>Work closely with Sales, Product, Marketing, and Support teams to align customer goals and deliver a cohesive experience.</li>
</ul>
<p> </p>
<p><strong>Qualifications & Experience</strong></p>
<ul>
<li>5+ years in spa or wellness operations within luxury hotels or spas</li>
<li>Direct hands-on experience using Book4Time, Agilysys Spa or other spa management systems; Additional experience with Agilysys Memberships or Agilysys Golf an asset</li>
<li>Experience managing therapist scheduling, retail, memberships, and guest experience workflows</li>
<li>Strong comfort with technology and ability to translate operational needs into system usage</li>
<li>Self-motivated, proactive, and able to thrive in a fast-paced environment</li>
<li>Excellent verbal and written communication skills – ability to articulate complex topics, issues and resolutions both orally and in writing </li>
<li>Must have strong business acumen, problem solving, multi-tasking and analytical skills </li>
<li>Flexibility in working outside normal business hours (where required) to meet with customers. </li>
<li>Excellent presentation skills, both online and in person </li>
</ul>
<p><strong>Nice To Have</strong></p>
<ul>
<li>Prior experience in SaaS, account management, or customer success</li>
<li>Proficiency across multiple platforms including Salesforce, Zendesk, Pendo, MS Office Suite</li>
</ul>
<div><strong>This role is ideal for:</strong></div>
<ul>
<li>Former Spa Directors or Assistant Spa Directors</li>
<li>Regional Spa Managers supporting multiple properties</li>
<li>Wellness operations leaders who love improving systems and processes</li>
<li>Spa professionals looking to transition into hospitality technology</li>
</ul>
<p> </p>
<p>-----------------------------------------------------------------------------------------------------------------------------------------------------------</p>
<p>Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role.</p>
<p>------------------------------------------------------------------------------------------------------------------------------------------------------------</p>
<p>The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes.</p>
<p> </p>
<p>Agilysys is an equal opportunity employer. In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status.</p>
<p><a id="menur14db" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" href="https://www.agilysys.com/en/privacy-policy/" target="_blank">Privacy Policy | Agilysys</a></p>
<p>EEO/AAP Employer</p>
<p>M/F/V/D</p>
Customer Success Job Roles in Georgia
See all 692+ Customer Success Jobs in Georgia
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Search Customer Success Jobs in GeorgiaCustomer Success Jobs in Georgia: Frequently Asked Questions
Which companies sponsor visas for customer success roles in Georgia?
Several major employers in Georgia have a documented history of sponsoring work visas for customer success positions. NCR Voyix, Global Payments, Salesforce, and Mailchimp (now part of Intuit) are among the larger sponsors based in or around Atlanta. Enterprise software and payments technology companies tend to be the most active sponsors, particularly for senior customer success manager and solutions consultant roles requiring specialized technical knowledge.
Which visa types are most common for customer success roles in Georgia?
The H-1B is the most common visa category for customer success professionals in Georgia, particularly for roles that require a bachelor's degree in a specific field such as business, computer science, or communications. Australian citizens may qualify for the E-3 visa as an alternative. Canadian and Mexican nationals in qualifying roles can pursue TN status. L-1 visa transfers are also used when candidates are relocating from an overseas office of the same employer.
Which cities in Georgia have the most customer success sponsorship jobs?
Atlanta accounts for the overwhelming majority of customer success visa sponsorship opportunities in Georgia. Midtown Atlanta and Buckhead are the primary hubs, home to technology campuses, fintech headquarters, and enterprise software offices. Alpharetta, often called the "Technology City of the South," hosts a significant cluster of SaaS and cybersecurity companies that also hire for customer success roles. Outside the metro area, sponsorship opportunities are limited.
How to find customer success visa sponsorship jobs in Georgia?
Migrate Mate is the most direct way to find customer success roles in Georgia where employers are open to visa sponsorship. You can filter specifically by state and role type to see active listings from companies that have sponsored visas before. This saves considerable time compared to manually researching each employer's sponsorship history. Customer success openings in Atlanta's SaaS, fintech, and healthcare technology sectors appear on the platform regularly.
Are there any Georgia-specific considerations for customer success visa applicants?
Georgia does not impose state-level visa or work authorization requirements beyond federal standards, but the prevailing wage requirement for H-1B sponsorship does apply locally. Atlanta's cost of living affects prevailing wage calculations, so employers must meet Department of Labor wage levels specific to the Atlanta-Sandy Springs-Roswell metropolitan area. Georgia Tech and Emory University also produce a steady pipeline of international graduates who pursue customer success roles in the Atlanta metro through OPT and subsequent H-1B sponsorship.
What is the prevailing wage for sponsored customer success jobs in Georgia?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.