Service Specialist Jobs in USA with Visa Sponsorship
Service specialists face selective H-1B sponsorship because the title spans a wide range of roles, but technical service specialists at companies like Salesforce, ServiceNow, Oracle, and Johnson Controls who troubleshoot enterprise platforms, configure systems, and manage client implementations find strong sponsorship pathways when the position requires CS, IT, or engineering degrees. Financial service specialists at banks and healthcare service specialists at nonprofit hospital systems also have viable classification.
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Get Access To All JobsAdvertisement Closes 3/13/2026 (8:00 PM EDT)
26-01069 Medicaid/Medicare Services Specialist I
Pay Grade 13
Salary $39,284.88 - $58,927.20 Annually
Employment Type EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WK
Hiring Agency Cabinet for Health & Family Services | Department for Medicaid Services
Location 275 E Main Street Frankfort, KY 40621 USA
Description
The agency may authorize the selected candidate to telecommute. The agency may terminate or modify the telecommuting arrangement at any time. The Department for Medicaid Services (DMS) provides health care access for eligible low-income residents of Kentucky including children, families, pregnant women, the aged and the disabled as well as a number of programs and services directed at specific eligibility and medical needs. DMS strives each day to meet the mission of the Cabinet for Health and Family Services to be a diverse and inclusive organization providing programs, services and supports that protect and promote the health and well-being of all Kentuckians and their communities. The Department for Medicaid Services, Division of Program Integrity is responsible for guarding Medicaid against fraud, waste and abuse of program benefits by providers and members, and compliance with federal and state rules and regulations. The Medicaid/Medicare Services Specialist I position offers a wide-range of learning opportunities, including networking as this position will work closely with Providers, Managed Care Organizations, Management, and sister-agencies. Seeking a motivated person that will work in a high-volume contact center for the Department for Medicaid Services, Provider Enrollment where identifying customers' needs quickly, clarifying information, and researching every issue is required in order to provide resolutions to issues. To be successful, candidates should be professional, polite, and able to deal with difficult and stressful situations, and able to apply state and federal regulations in decision making. Learn more about us at: https://chfs.ky.gov/agencies/dms/pages/default.aspx
Responsibilities And Duties
- Provides specialized assistance to Medicaid providers, staff within the Department for Medicaid Services (DMS), and Medicaid Contractors.
- Responds to providers and Credentialing Agents inquiries on KY DMS Provider Enrollment eligibility, submission documents, and application status, as well as maintenance required on provider file. Collecting information about caller and provider, verifies in different information systems, and enters information into database. Entering information into Customer Relationship Management (CRM) system to assist with call-tracking and quality assurance.
- Provides assistance to providers and government agencies through oral and written response to inquiries.
- Requires the ability to work independently and manage time effectively, as well as to work with difficult issues. Implements policy changes as appropriate.
- Performs research of state and federal statutes and regulations relative to provider enrollment and remains abreast of all changes to state and federal laws.
The Cabinet for Health and Family Services (CHFS) participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in U.S. CHFS will only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that CHFS has violated its E-Verify responsibilities, please contact Department of Homeland Security (DHS) at 888-897-7781 or https://www.e-verify.gov/.
Minimum Requirements
Education: Graduate of a college or university with a bachelor's degree.
EXPERIENCE, TRAINING, OR SKILLS: NONE
Substitute EDUCATION for EXPERIENCE: NONE
Substitute EXPERIENCE for EDUCATION: Experience in Medicaid and/or Medicare program administration, health insurance administration/systems, eligibility systems, health care research, health care planning, health care financial management, health care policy development or human service or health care administration, insurance billing and/or claims will substitute for the required college on a year-for-year basis. Current or prior military experience will substitute for the required college on a year-for-year basis.
SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE
Working Conditions
Incumbents working in this job title primarily perform duties in an office setting.
Probationary Period
This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.
If you have questions about this advertisement, please contact Tiffany Keffer at Tiffany.Keffer@ky.gov or 502-892-9081.
An Equal Opportunity Employer M/F/D
Advertisement Closes 3/13/2026 (8:00 PM EDT)
26-01069 Medicaid/Medicare Services Specialist I
Pay Grade 13
Salary $39,284.88 - $58,927.20 Annually
Employment Type EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WK
Hiring Agency Cabinet for Health & Family Services | Department for Medicaid Services
Location 275 E Main Street Frankfort, KY 40621 USA
Description
The agency may authorize the selected candidate to telecommute. The agency may terminate or modify the telecommuting arrangement at any time. The Department for Medicaid Services (DMS) provides health care access for eligible low-income residents of Kentucky including children, families, pregnant women, the aged and the disabled as well as a number of programs and services directed at specific eligibility and medical needs. DMS strives each day to meet the mission of the Cabinet for Health and Family Services to be a diverse and inclusive organization providing programs, services and supports that protect and promote the health and well-being of all Kentuckians and their communities. The Department for Medicaid Services, Division of Program Integrity is responsible for guarding Medicaid against fraud, waste and abuse of program benefits by providers and members, and compliance with federal and state rules and regulations. The Medicaid/Medicare Services Specialist I position offers a wide-range of learning opportunities, including networking as this position will work closely with Providers, Managed Care Organizations, Management, and sister-agencies. Seeking a motivated person that will work in a high-volume contact center for the Department for Medicaid Services, Provider Enrollment where identifying customers' needs quickly, clarifying information, and researching every issue is required in order to provide resolutions to issues. To be successful, candidates should be professional, polite, and able to deal with difficult and stressful situations, and able to apply state and federal regulations in decision making. Learn more about us at: https://chfs.ky.gov/agencies/dms/pages/default.aspx
Responsibilities And Duties
- Provides specialized assistance to Medicaid providers, staff within the Department for Medicaid Services (DMS), and Medicaid Contractors.
- Responds to providers and Credentialing Agents inquiries on KY DMS Provider Enrollment eligibility, submission documents, and application status, as well as maintenance required on provider file. Collecting information about caller and provider, verifies in different information systems, and enters information into database. Entering information into Customer Relationship Management (CRM) system to assist with call-tracking and quality assurance.
- Provides assistance to providers and government agencies through oral and written response to inquiries.
- Requires the ability to work independently and manage time effectively, as well as to work with difficult issues. Implements policy changes as appropriate.
- Performs research of state and federal statutes and regulations relative to provider enrollment and remains abreast of all changes to state and federal laws.
The Cabinet for Health and Family Services (CHFS) participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in U.S. CHFS will only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that CHFS has violated its E-Verify responsibilities, please contact Department of Homeland Security (DHS) at 888-897-7781 or https://www.e-verify.gov/.
Minimum Requirements
Education: Graduate of a college or university with a bachelor's degree.
EXPERIENCE, TRAINING, OR SKILLS: NONE
Substitute EDUCATION for EXPERIENCE: NONE
Substitute EXPERIENCE for EDUCATION: Experience in Medicaid and/or Medicare program administration, health insurance administration/systems, eligibility systems, health care research, health care planning, health care financial management, health care policy development or human service or health care administration, insurance billing and/or claims will substitute for the required college on a year-for-year basis. Current or prior military experience will substitute for the required college on a year-for-year basis.
SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE
Working Conditions
Incumbents working in this job title primarily perform duties in an office setting.
Probationary Period
This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.
If you have questions about this advertisement, please contact Tiffany Keffer at Tiffany.Keffer@ky.gov or 502-892-9081.
An Equal Opportunity Employer M/F/D
How to Get Visa Sponsorship as a Service Specialist
Enterprise Platform Service Specialists Have the Strongest H-1B Fit
Salesforce, ServiceNow, Oracle, and SAP employ service specialists who configure, troubleshoot, and optimize enterprise software for clients, requiring CS or IS degrees. These roles pay $80,000 to $130,000 and have well-established H-1B filing precedent at major platform companies.
Field Service Specialists With Engineering Degrees Qualify
Johnson Controls, Siemens, GE Healthcare, and Honeywell sponsor field service specialists who install and maintain building automation, medical imaging, and industrial control systems. These positions require engineering degrees and involve technical diagnostics that clearly support specialty occupation classification.
Financial Service Specialists at Banks Sponsor Routinely
JPMorgan, Goldman Sachs, Citi, and Bank of America sponsor for client service specialist and operations specialist roles in wealth management, trading support, and institutional services. These positions require finance or economics degrees and pay $65,000 to $100,000.
Healthcare Service Specialists at Nonprofits Get Cap-Exempt Filing
Patient service specialists, health information specialists, and clinical support specialists at university-affiliated hospitals qualify for cap-exempt H-1B when the role requires healthcare administration or clinical degrees. Mayo Clinic, Johns Hopkins, and Cleveland Clinic file year-round without lottery.
Platform Certifications Differentiate You From Generalists
Salesforce, ServiceNow, AWS, and ITIL certifications demonstrate platform-specific expertise that strengthens both H-1B classification and employer interest. Certified specialists earn 15 to 20% more and fill specialized niches that justify sponsorship investment.
General Customer Service Specialist Roles Are Difficult to Sponsor
Positions focused on phone support, complaint resolution, and basic customer assistance without specific degree requirements face significant H-1B classification challenges. Target roles with explicit technical, financial, or healthcare specialization requirements.
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Get Access To All JobsFrequently Asked Questions
Do companies sponsor H-1B visas for Service Specialist roles?
Yes, for specialized positions. Enterprise platform specialists at Salesforce and ServiceNow, field service engineers at Johnson Controls and GE Healthcare, and financial specialists at major banks have viable H-1B classification. General customer service specialist roles without degree requirements face significant challenges.
What is the typical salary for sponsored Service Specialist roles?
Enterprise platform service specialists earn $80,000 to $130,000. Field service specialists at equipment companies earn $65,000 to $110,000. Financial service specialists at banks earn $65,000 to $100,000. Healthcare service specialists earn $48,000 to $75,000.
What qualifications strengthen a Service Specialist's sponsorship case?
A degree in CS, IT, engineering, finance, or healthcare administration provides the strongest H-1B foundation depending on industry. Platform certifications in Salesforce, ServiceNow, or ITIL demonstrate specialized expertise. Technical troubleshooting and systems configuration skills differentiate you from generalist support staff.
Which industries sponsor Service Specialists most frequently?
Enterprise software companies sponsor for platform configuration and support roles. Equipment manufacturers sponsor for field service engineering. Financial services sponsors for client and operations specialist roles. Healthcare sponsors for specialized patient and clinical service positions at nonprofit hospitals.
What is the career progression for a sponsored Service Specialist?
The path moves from service specialist to senior specialist to service manager to director of service operations. Service managers at enterprise companies earn $120,000 to $170,000. Some specialists transition into solutions consulting, customer success management, or technical account management.
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