Service Specialist Jobs in USA with Visa Sponsorship
Service specialists face selective H-1B visa sponsorship because the title spans a wide range of roles, but technical service specialists at companies like Salesforce, ServiceNow, Oracle, and Johnson Controls who troubleshoot enterprise platforms, configure systems, and manage client implementations find strong sponsorship pathways when the position requires CS, IT, or engineering degrees. Financial service specialists at banks and healthcare service specialists at nonprofit hospital systems also have viable classification.
Find Service Specialist JobsOverview
Showing 5 of 755+ Service Specialist jobs
See all 755+ Service Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Service Specialist roles.
Get Access To All JobsAbout Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.
The role encompasses operational ownership as well as vendor management, service management, stakeholder engagement, and technology transformation initiatives.
Key Responsibilities
Unified Communications & Telephony
- Manage and enhance global voice and PSTN services
- Own and support Zoom Phone and related telecommunications platforms
- Perform number management and porting activities
- Manage call queues, IVR systems, SMS services, and call routing
- Support new site deployments, acquisitions, divestitures, and organizational changes
Contact Center & Collaboration Services
- Support and administer Contact Center platforms
- Manage and enhance collaboration technologies
- Deliver KPI reporting and service quality improvements
- Drive AI enablement and innovation within communication platforms
Mobility Services
- Own mobility operations for: AT&T, Verizon, T-Mobile, Tangoe
- Manage the complete mobile device lifecycle
- Oversee joiner, mover, and leaver processes
- Coordinate provisioning, upgrades, replacements, and device recycling activities
- Own ServiceNow mobility workflows and processes
- Manage mobility-related financial controls and invoice approvals
Service Management
- Maintain ServiceNow governance for Telecommunications and Unified Communications services
- Ensure effective management of: Incidents, Requests, Problems, Changes
- Drive SLA adherence and continuous service quality improvements
Vendor & Financial Management
- Manage relationships with strategic service providers including: AT&T, Verizon, T-Mobile, Zoom, ChoiceTel
- Oversee contract and license management
- Drive cost optimization initiatives
- Review and approve telecommunications-related invoices and expenditures
Business Relationship Management
- Partner with: General Managers, Operations Managers, Business Unit Leadership Teams
- Understand business requirements and provide technology solutions
- Lead customer escalations and service issue resolution
- Ensure high levels of customer satisfaction for communication services
VoIP and telephony solutions
- Contact Center platforms
- Unified Communications services
- Mobility services
- Collaboration technologies
Minimum Requirements
- Bachelor’s degree
- 7+ years of professional experience supporting telecommunications, unified communications, or enterprise infrastructure services
Preferred Qualifications
- Advanced knowledge of VoIP, PSTN, Zoom Phone, and Contact Center platform administration
- Direct operational experience managing enterprise carrier systems (AT&T, Verizon, T-Mobile) and mobility platforms (Tangoe)
- Applied experience managing ITIL processes (Incident, Request, Problem, Change) within ServiceNow
- Proven capability in financial controls, vendor contract oversight, and telecom invoice processing
- In-depth understanding of carrier organization structures, workflows, and enhancement programs
- Hands-on experience driving AI tool integration or workflow automation within collaboration platforms
- Demonstrated ability to communicate effectively with executive leadership and operational stakeholders
Pay Range
The annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.
Other Compensation
This position may be entitled to short-term cash incentives, subject to plan requirements.
Benefits
Employees are eligible for benefits, including:
- Health Care Benefits: Medical, Dental, Vision; Wellness incentives
- Retirement Benefits
- Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
- Disability: Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
- Tuition Assistance
The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
Carrier EEO Statement and Accommodations Process
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
Application Deadline
Applications will be accepted for at least 3 days from Job Posting Date: 25 September 2026
Job Applicant's Privacy Notice
Please click on the link to review the Job Applicant Privacy Notice.
Use of AI
Technology-enabled tools may support parts of the recruitment process, with oversight by people.
About Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.
The role encompasses operational ownership as well as vendor management, service management, stakeholder engagement, and technology transformation initiatives.
Key Responsibilities
Unified Communications & Telephony
- Manage and enhance global voice and PSTN services
- Own and support Zoom Phone and related telecommunications platforms
- Perform number management and porting activities
- Manage call queues, IVR systems, SMS services, and call routing
- Support new site deployments, acquisitions, divestitures, and organizational changes
Contact Center & Collaboration Services
- Support and administer Contact Center platforms
- Manage and enhance collaboration technologies
- Deliver KPI reporting and service quality improvements
- Drive AI enablement and innovation within communication platforms
Mobility Services
- Own mobility operations for: AT&T, Verizon, T-Mobile, Tangoe
- Manage the complete mobile device lifecycle
- Oversee joiner, mover, and leaver processes
- Coordinate provisioning, upgrades, replacements, and device recycling activities
- Own ServiceNow mobility workflows and processes
- Manage mobility-related financial controls and invoice approvals
Service Management
- Maintain ServiceNow governance for Telecommunications and Unified Communications services
- Ensure effective management of: Incidents, Requests, Problems, Changes
- Drive SLA adherence and continuous service quality improvements
Vendor & Financial Management
- Manage relationships with strategic service providers including: AT&T, Verizon, T-Mobile, Zoom, ChoiceTel
- Oversee contract and license management
- Drive cost optimization initiatives
- Review and approve telecommunications-related invoices and expenditures
Business Relationship Management
- Partner with: General Managers, Operations Managers, Business Unit Leadership Teams
- Understand business requirements and provide technology solutions
- Lead customer escalations and service issue resolution
- Ensure high levels of customer satisfaction for communication services
VoIP and telephony solutions
- Contact Center platforms
- Unified Communications services
- Mobility services
- Collaboration technologies
Minimum Requirements
- Bachelor’s degree
- 7+ years of professional experience supporting telecommunications, unified communications, or enterprise infrastructure services
Preferred Qualifications
- Advanced knowledge of VoIP, PSTN, Zoom Phone, and Contact Center platform administration
- Direct operational experience managing enterprise carrier systems (AT&T, Verizon, T-Mobile) and mobility platforms (Tangoe)
- Applied experience managing ITIL processes (Incident, Request, Problem, Change) within ServiceNow
- Proven capability in financial controls, vendor contract oversight, and telecom invoice processing
- In-depth understanding of carrier organization structures, workflows, and enhancement programs
- Hands-on experience driving AI tool integration or workflow automation within collaboration platforms
- Demonstrated ability to communicate effectively with executive leadership and operational stakeholders
Pay Range
The annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.
Other Compensation
This position may be entitled to short-term cash incentives, subject to plan requirements.
Benefits
Employees are eligible for benefits, including:
- Health Care Benefits: Medical, Dental, Vision; Wellness incentives
- Retirement Benefits
- Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
- Disability: Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
- Tuition Assistance
The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
Carrier EEO Statement and Accommodations Process
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
Application Deadline
Applications will be accepted for at least 3 days from Job Posting Date: 25 September 2026
Job Applicant's Privacy Notice
Please click on the link to review the Job Applicant Privacy Notice.
Use of AI
Technology-enabled tools may support parts of the recruitment process, with oversight by people.
See all 755+ Service Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Service Specialist roles.
Get Access To All JobsTips for Finding Visa Sponsorship as a Service Specialist
Enterprise Platform Service Specialists Have the Strongest H-1B Fit
Salesforce, ServiceNow, Oracle, and SAP employ service specialists who configure, troubleshoot, and optimize enterprise software for clients, requiring CS or IS degrees. These roles pay $80,000 to $130,000 and have well-established H-1B filing precedent at major platform companies.
Field Service Specialists With Engineering Degrees Qualify
Johnson Controls, Siemens, GE Healthcare, and Honeywell sponsor field service specialists who install and maintain building automation, medical imaging, and industrial control systems. These positions require engineering degrees and involve technical diagnostics that clearly support specialty occupation classification.
Financial Service Specialists at Banks Sponsor Routinely
JPMorgan, Goldman Sachs, Citi, and Bank of America sponsor for client service specialist and operations specialist roles in wealth management, trading support, and institutional services. These positions require finance or economics degrees and pay $65,000 to $100,000.
Healthcare Service Specialists at Nonprofits Get Cap-Exempt Filing
Patient service specialists, health information specialists, and clinical support specialists at university-affiliated hospitals qualify for cap-exempt H-1B when the role requires healthcare administration or clinical degrees. Mayo Clinic, Johns Hopkins, and Cleveland Clinic file year-round without lottery.
Platform Certifications Differentiate You From Generalists
Salesforce, ServiceNow, AWS, and ITIL certifications demonstrate platform-specific expertise that strengthens both H-1B classification and employer interest. Certified specialists earn 15 to 20% more and fill specialized niches that justify sponsorship investment.
General Customer Service Specialist Roles Are Difficult to Sponsor
Positions focused on phone support, complaint resolution, and basic customer assistance without specific degree requirements face significant H-1B classification challenges. Target roles with explicit technical, financial, or healthcare specialization requirements.
Frequently Asked Questions
Do companies sponsor H-1B visas for Service Specialist roles?
Yes, for specialized positions. Enterprise platform specialists at Salesforce and ServiceNow, field service engineers at Johnson Controls and GE Healthcare, and financial specialists at major banks have viable H-1B visa classification. General customer service specialist roles without degree requirements face significant challenges.
How to find Service Specialist jobs with visa sponsorship?
To find Service Specialist jobs with visa sponsorship, use Migrate Mate, which specializes in connecting international candidates with sponsored opportunities. Service Specialists are commonly hired by tech companies, financial services, healthcare organizations, and telecommunications firms for H-1B, TN visa, and other work visas. Focus your search on customer support, technical support, and client services roles within these industries for the best sponsorship prospects.
What is the typical salary for sponsored Service Specialist roles?
Enterprise platform service specialists earn $80,000 to $130,000. Field service specialists at equipment companies earn $65,000 to $110,000. Financial service specialists at banks earn $65,000 to $100,000. Healthcare service specialists earn $48,000 to $75,000.
What qualifications strengthen a Service Specialist's sponsorship case?
A degree in CS, IT, engineering, finance, or healthcare administration provides the strongest H-1B foundation depending on industry. Platform certifications in Salesforce, ServiceNow, or ITIL demonstrate specialized expertise. Technical troubleshooting and systems configuration skills differentiate you from generalist support staff.
Which industries sponsor Service Specialists most frequently?
Enterprise software companies sponsor for platform configuration and support roles. Equipment manufacturers sponsor for field service engineering. Financial services sponsors for client and operations specialist roles. Healthcare sponsors for specialized patient and clinical service positions at nonprofit hospitals.
What is the career progression for a sponsored Service Specialist?
The path moves from service specialist to senior specialist to service manager to director of service operations. Service managers at enterprise companies earn $120,000 to $170,000. Some specialists transition into solutions consulting, customer success management, or technical account management.