Service Specialist Visa Sponsorship Jobs in South Carolina
Service specialist roles in South Carolina span financial services, healthcare technology, and manufacturing support, with major employers like Michelin, BMW Manufacturing, and Synnex operating across Greenville, Columbia, and Charleston. International candidates can find visa-sponsored positions in this growing market, particularly in the Upstate region where multinational corporations maintain significant operations.
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Get Access To All JobsINTRODUCTION
CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.
POSITION OVERVIEW
As a Customer Service Specialist, you’ll serve as a critical front-line advocate for our customers, delivering proactive support and strategic solutions to those who are 60+ delinquent, in loss mitigation or navigating the insurance claims process. This role reports directly to the Customer Service Supervisor and requires the ability to build strong, outcome-oriented relationships across supporting lines of business and with every customer served.
JOB RESPONSIBILITIES
- Diagnose and Resolve: Quickly assess the root cause of customer delinquency. Formulate resolution strategies that restore account health and stabilize future payments.
- Lead with Empathy: Engage in clear, compassionate conversations to fully understand each customer’s financial situation, while instilling confidence in the resolution path.
- Loss Mitigation Expertise: Accurately identify and assess customers for loss mitigation support. Seamlessly guide them through the process, ensuring readiness and clarity every step of the way.
- Own the Journey: Manage all aspects of the resolution process – from collecting documentation and payments to navigating milestones in the insurance claim and loss mitigation process.
- Customer Experience Champion: Deliver an exceptional customer experience in every interaction – professionalism, personalized, and results-driven.
- Cross-Functional Collaboration: Contribute to a positive, accountable team culture focused on growth, support, and service excellence.
- Precision in Execution: Maintain accurate, timely account records. Communicate clearly and act decisively in high-stakes situations.
- Compliance Leader: Operate within all regulatory and internal guidelines. Uphold the company’s commitment to integrity and compliance.
QUALIFICATIONS AND SKILLS
- Confident with technology and ready to learn new systems
- Strong communication – both verbal and written – with emphasis on active listening and clarity
- Analytical skills and mathematical calculations
- Strong judgment in handling confidential matters
- Proven customer service mindset with polished phone presence
- Team-oriented, self-driven, and solutions-focused
- Deep sense of urgency and commitment to exceeding goals
- High School Diploma or GED required (college degree is a plus)
- Experience with collections, mortgage servicing, call center operations, or customer service
- GSE and GNMA experience, preferred.
- Experience with MSP platforms, preferred.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com
CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com
California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.
CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”).
The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.
CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.
INTRODUCTION
CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.
POSITION OVERVIEW
As a Customer Service Specialist, you’ll serve as a critical front-line advocate for our customers, delivering proactive support and strategic solutions to those who are 60+ delinquent, in loss mitigation or navigating the insurance claims process. This role reports directly to the Customer Service Supervisor and requires the ability to build strong, outcome-oriented relationships across supporting lines of business and with every customer served.
JOB RESPONSIBILITIES
- Diagnose and Resolve: Quickly assess the root cause of customer delinquency. Formulate resolution strategies that restore account health and stabilize future payments.
- Lead with Empathy: Engage in clear, compassionate conversations to fully understand each customer’s financial situation, while instilling confidence in the resolution path.
- Loss Mitigation Expertise: Accurately identify and assess customers for loss mitigation support. Seamlessly guide them through the process, ensuring readiness and clarity every step of the way.
- Own the Journey: Manage all aspects of the resolution process – from collecting documentation and payments to navigating milestones in the insurance claim and loss mitigation process.
- Customer Experience Champion: Deliver an exceptional customer experience in every interaction – professionalism, personalized, and results-driven.
- Cross-Functional Collaboration: Contribute to a positive, accountable team culture focused on growth, support, and service excellence.
- Precision in Execution: Maintain accurate, timely account records. Communicate clearly and act decisively in high-stakes situations.
- Compliance Leader: Operate within all regulatory and internal guidelines. Uphold the company’s commitment to integrity and compliance.
QUALIFICATIONS AND SKILLS
- Confident with technology and ready to learn new systems
- Strong communication – both verbal and written – with emphasis on active listening and clarity
- Analytical skills and mathematical calculations
- Strong judgment in handling confidential matters
- Proven customer service mindset with polished phone presence
- Team-oriented, self-driven, and solutions-focused
- Deep sense of urgency and commitment to exceeding goals
- High School Diploma or GED required (college degree is a plus)
- Experience with collections, mortgage servicing, call center operations, or customer service
- GSE and GNMA experience, preferred.
- Experience with MSP platforms, preferred.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com
CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com
California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.
CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”).
The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.
CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.
Service Specialist Job Roles in South Carolina
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Search Service Specialist Jobs in South CarolinaService Specialist Jobs in South Carolina: Frequently Asked Questions
Which companies sponsor visas for service specialists in South Carolina?
Multinational employers with established South Carolina operations are the most consistent sponsors for service specialist roles. Companies like Michelin North America (headquartered in Greenville), BMW Manufacturing in Spartanburg, and technology firms such as Synnex and Bosch have histories of H-1B visa and other work visa filings. Larger corporations with international parent companies tend to have dedicated immigration infrastructure and are more experienced with the sponsorship process than smaller regional employers.
Which visa types are most common for service specialist roles in South Carolina?
The H-1B is the most common visa for service specialists where the role qualifies as a specialty occupation requiring at least a bachelor's degree in a specific field, such as IT service management, technical support engineering, or financial services. The L-1B intracompany transferee visa is also relevant for specialists moving within a multinational company to a South Carolina location. TN visa status applies to Canadian and Mexican nationals in qualifying specialty service categories.
Which cities in South Carolina have the most service specialist sponsorship jobs?
Greenville and the broader Upstate region generate the highest concentration of service specialist sponsorship opportunities, driven by the presence of Michelin, BMW, and a cluster of European manufacturing suppliers. Columbia, as the state capital and home to major healthcare systems and government contractors, is the second-strongest market. Charleston is growing quickly in technology services and hospitality management, making it an emerging option for internationally sponsored service roles.
How to find service specialist visa sponsorship jobs in South Carolina?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it more efficient than general job searches for international candidates. You can search for service specialist roles filtered to South Carolina and see which employers have active sponsorship positions. Given that Upstate South Carolina has the densest concentration of multinational employers, filtering by cities like Greenville and Spartanburg on Migrate Mate will surface the most relevant opportunities for sponsored service specialist positions.
Are there state-specific or role-specific factors service specialists should know about in South Carolina?
South Carolina's heavy manufacturing and automotive sector means many service specialist roles support production operations or dealer networks, which can affect how employers define the position and whether it qualifies as a specialty occupation for H-1B purposes. Prevailing wage determinations for service specialists vary by county, with Greenville and Charleston counties generally reflecting higher wage levels than rural areas. Candidates from countries with strong ties to South Carolina's foreign direct investment partners, including Germany and France, may find employers more experienced with international hiring.
What is the prevailing wage for sponsored service specialist jobs in South Carolina?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.