Service Specialist Visa Sponsorship Jobs in Ohio
Ohio's service specialist roles span healthcare systems like Cleveland Clinic and OhioHealth, manufacturing-adjacent support at companies in Columbus and Cincinnati, and financial services firms across the state. International candidates with relevant technical or customer-facing expertise can find H-1B visa and other sponsored opportunities, particularly in Columbus, Cleveland, and Cincinnati.
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Get Access To All JobsCompany Description
At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community, and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.
Job Description
Job Position: Customer Care Specialist
REPORTS TO: Customer Care Supervisor
Hours - 1pm - 9: 30 pm Monday - Friday
Holiday Coverage as needed.
JOB POSITION SUMMARY
The Customer Care Specialist is a frontline, customer-focused professional responsible for delivering
exceptional support through inbound calls, emails, and service requests. This role is highly resolution oriented
and requires strong multitasking skills, sound judgment, and the ability
to operate independently during non-traditional hours, including periods with limited internal support.
The Customer Care Specialist consistently creates an overwhelmingly positive customer experience on
every interaction while maintaining accuracy, professionalism, and composure.
RESPONSIBILITIES:
. Serve as a primary point of contact by handling a high volume of incoming customer calls,
emails, and service requests with professionalism, clarity, efficiency, and a strong customer-first
mindset.
. Deliver empathetic, solution-focused support while maintaining composure and sound
judgment in high-pressure, time-sensitive situations.
.Take full ownership of customer issues from initial intake through resolution,
ensuring accurate assessment, timely follow-up, and fulfillment of service commitments.
. Effectively route inquiries and escalate issues to appropriate internal departments and
stakeholders when required, maintaining clear and consistent communication throughout the
process.
. Dispatch technicians and coordinate service responses based on urgency, availability, and
customer impact.
. Create accurate parts orders after warehouse cut-off hours and manage service- and partsrelated
resolutions during standard and after-hours operations.
. Navigate complex service scenarios during late evenings, weekends, holidays, and overnight
hours when minimal operational support may be available.
.Maintain clear, professional communication with customers, field personnel, and internal teams
to ensure service continuity and customer confidence.
. Ensure exceptional clerical accuracy across all case documentation, service records, dispatch
details, and parts orders.
. Utilize CRM, ERP, and service management systems to document interactions, track cases,
and maintain data integrity in compliance with service standards and internal processes.
. Additional duties as assigned.
Qualifications
REQUIRED SKILLS & COMPETENCIES:
• Strong multitasking and prioritization skills.
• Excellent verbal and written communication skills.
• High attention to detail and clerical accuracy.
• Ability to remain calm and solution-oriented under pressure.
EDUCATION & EXPERIENCE:
. High School Diploma or equivalent; associate degree preferred.
. Experience with Siebel and/or SAP.
. Call center experience within a manufacturing or industrial environment.
. Experience supporting after-hours operations and parts ordering.
OTHER REQUIREMENTS:
. Minimal travel may be required.
. Must be able to work all holidays, weekends, late evenings, early mornings, and occasional
overnight shifts as requested.
. Maintain consistent service quality during off-hours operations.
Additional Information
What we offer
Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one, identity theft protection, accident insurance, travel insurance and so much more!
Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.
Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service
Holidays: 10 paid holidays per year
Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.
Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.
Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.
Company Description
At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community, and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.
Job Description
Job Position: Customer Care Specialist
REPORTS TO: Customer Care Supervisor
Hours - 1pm - 9: 30 pm Monday - Friday
Holiday Coverage as needed.
JOB POSITION SUMMARY
The Customer Care Specialist is a frontline, customer-focused professional responsible for delivering
exceptional support through inbound calls, emails, and service requests. This role is highly resolution oriented
and requires strong multitasking skills, sound judgment, and the ability
to operate independently during non-traditional hours, including periods with limited internal support.
The Customer Care Specialist consistently creates an overwhelmingly positive customer experience on
every interaction while maintaining accuracy, professionalism, and composure.
RESPONSIBILITIES:
. Serve as a primary point of contact by handling a high volume of incoming customer calls,
emails, and service requests with professionalism, clarity, efficiency, and a strong customer-first
mindset.
. Deliver empathetic, solution-focused support while maintaining composure and sound
judgment in high-pressure, time-sensitive situations.
.Take full ownership of customer issues from initial intake through resolution,
ensuring accurate assessment, timely follow-up, and fulfillment of service commitments.
. Effectively route inquiries and escalate issues to appropriate internal departments and
stakeholders when required, maintaining clear and consistent communication throughout the
process.
. Dispatch technicians and coordinate service responses based on urgency, availability, and
customer impact.
. Create accurate parts orders after warehouse cut-off hours and manage service- and partsrelated
resolutions during standard and after-hours operations.
. Navigate complex service scenarios during late evenings, weekends, holidays, and overnight
hours when minimal operational support may be available.
.Maintain clear, professional communication with customers, field personnel, and internal teams
to ensure service continuity and customer confidence.
. Ensure exceptional clerical accuracy across all case documentation, service records, dispatch
details, and parts orders.
. Utilize CRM, ERP, and service management systems to document interactions, track cases,
and maintain data integrity in compliance with service standards and internal processes.
. Additional duties as assigned.
Qualifications
REQUIRED SKILLS & COMPETENCIES:
• Strong multitasking and prioritization skills.
• Excellent verbal and written communication skills.
• High attention to detail and clerical accuracy.
• Ability to remain calm and solution-oriented under pressure.
EDUCATION & EXPERIENCE:
. High School Diploma or equivalent; associate degree preferred.
. Experience with Siebel and/or SAP.
. Call center experience within a manufacturing or industrial environment.
. Experience supporting after-hours operations and parts ordering.
OTHER REQUIREMENTS:
. Minimal travel may be required.
. Must be able to work all holidays, weekends, late evenings, early mornings, and occasional
overnight shifts as requested.
. Maintain consistent service quality during off-hours operations.
Additional Information
What we offer
Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one, identity theft protection, accident insurance, travel insurance and so much more!
Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.
Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service
Holidays: 10 paid holidays per year
Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.
Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.
Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.
Service Specialist Job Roles in Ohio
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Search Service Specialist Jobs in OhioService Specialist Jobs in Ohio: Frequently Asked Questions
Which companies in Ohio sponsor visas for service specialist roles?
Large employers with established immigration programs are the most active sponsors for service specialist positions in Ohio. Cleveland Clinic and OhioHealth in the healthcare sector, Nationwide and Progressive in financial services, and technology firms in the Columbus metro area have all filed Labor Condition Applications for service-oriented roles. Larger organizations typically have dedicated HR and legal resources to manage sponsorship, making them more consistent sponsors than smaller firms.
Which visa types are most common for service specialist roles in Ohio?
The H-1B is the most common visa for service specialist positions in Ohio, provided the role qualifies as a specialty occupation requiring at least a bachelor's degree in a specific field. Candidates from Australia may qualify for the E-3 visa, and those from Canada or Mexico may be eligible for TN visa status if the role fits an eligible TN occupation. L-1 visa transfers are also possible for international employees moving within a multinational company.
Which cities in Ohio have the most service specialist visa sponsorship jobs?
Columbus is Ohio's largest job market for sponsored service specialist roles, driven by its concentration of financial services companies, healthcare systems, and technology employers. Cleveland follows closely, particularly for healthcare and manufacturing-support roles connected to its major medical institutions. Cincinnati rounds out the top three, with strength in consumer goods, logistics, and financial services firms that regularly hire internationally.
How to find service specialist visa sponsorship jobs in Ohio?
Migrate Mate is a dedicated platform for international job seekers looking for visa-sponsored service specialist positions in Ohio. You can filter by state and role to see active openings from employers who have a history of sponsoring work visas. Because Migrate Mate focuses specifically on sponsorship-eligible roles, it saves time compared to sifting through general job postings where sponsorship status is unclear.
Are there any Ohio-specific considerations for service specialists seeking visa sponsorship?
Ohio's prevailing wage requirements for H-1B sponsorship are generally lower than coastal metros, which can make it easier for employers to meet Department of Labor wage standards for service specialist roles. The state's universities, including Ohio State University and Case Western Reserve University, produce a steady pipeline of international students on OPT who pursue sponsorship in the region. Employers in Columbus and Cleveland are generally more accustomed to the sponsorship process than smaller markets in the state.
What is the prevailing wage for sponsored service specialist jobs in Ohio?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.