Service Specialist Visa Sponsorship Jobs in New York
Service specialist roles in New York attract international candidates across financial services, technology, and enterprise software firms concentrated in Manhattan, Brooklyn, and the Hudson Valley corridor. Major employers including IBM, Fidelity, and Salesforce have established New York presences that regularly require H-1B visa and other work visa sponsorship for qualified service specialists.
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Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.
Overview:
Under a moderate level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Builds knowledge of the organization, processes, and customers.
Responsibilities:
- Delivers quality service to Paychex clients via phone, email, chat, and other avenues
- Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
- Develops and maintains an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures
- Identifies opportunities for process improvement and works with leaders to implement
- Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
- Documents all interactions
- Serves as a mentor for less experienced teammates
- Performs data input, maintaining strong prioritization and organization
QUALIFICATIONS
- Bachelor's Degree - Preferred
- Degree in business/finance can be accepted in lieu of service experience
- Customer service/call center experience is preferred
- 401k Retirement Services experience is preferred
- work schedule: 9am - 6pm EST
COMPENSATION:
In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $22.02/hour. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
LIVE THE PAYCHEX VALUES:
- Act with uncompromising integrity.
- Provide outstanding service and build trusted relationships.
- Drive innovation in our products and services and continually improve our processes.
- Work in partnership and support each other.
- Be personally accountable and deliver on commitments.
- Treat each other with respect and dignity.
WHAT'S IN IT FOR YOU?:
- We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
- We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
- We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
- We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
- We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.
Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.
Not sure if you meet every requirement?:
At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.
Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.
About us:
Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.
Overview:
Under a moderate level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Builds knowledge of the organization, processes, and customers.
Responsibilities:
- Delivers quality service to Paychex clients via phone, email, chat, and other avenues
- Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
- Develops and maintains an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures
- Identifies opportunities for process improvement and works with leaders to implement
- Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
- Documents all interactions
- Serves as a mentor for less experienced teammates
- Performs data input, maintaining strong prioritization and organization
QUALIFICATIONS
- Bachelor's Degree - Preferred
- Degree in business/finance can be accepted in lieu of service experience
- Customer service/call center experience is preferred
- 401k Retirement Services experience is preferred
- work schedule: 9am - 6pm EST
COMPENSATION:
In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $22.02/hour. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
LIVE THE PAYCHEX VALUES:
- Act with uncompromising integrity.
- Provide outstanding service and build trusted relationships.
- Drive innovation in our products and services and continually improve our processes.
- Work in partnership and support each other.
- Be personally accountable and deliver on commitments.
- Treat each other with respect and dignity.
WHAT'S IN IT FOR YOU?:
- We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
- We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
- We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
- We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
- We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.
Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.
Not sure if you meet every requirement?:
At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.
Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.
Service Specialist Job Roles in New York
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Search Service Specialist Jobs in New YorkService Specialist Jobs in New York: Frequently Asked Questions
Which companies sponsor visas for service specialists in New York?
Large enterprise technology and financial services firms are the most consistent sponsors for service specialist roles in New York. Companies such as IBM, Cognizant, Infosys, JPMorgan Chase, and Salesforce regularly file H-1B petitions for service-oriented positions in New York. Consulting firms with significant New York offices, including Deloitte and Accenture, also appear frequently in Department of Labor disclosure data for these role types.
Which visa types are most common for service specialist roles in New York?
The H-1B is the most common visa category for service specialist roles in New York, provided the position qualifies as a specialty occupation requiring at least a bachelor's degree in a relevant field. Candidates already holding L-1 visa intracompany transferee status or O-1 visa extraordinary ability visas may also fill these roles. TN visa status is available to Canadian and Mexican nationals in qualifying service-related occupational categories.
Which cities in New York have the most service specialist sponsorship jobs?
New York City, particularly Manhattan's Midtown and Lower Manhattan business districts, accounts for the overwhelming majority of service specialist sponsorship opportunities in the state. Brooklyn and Long Island City have grown as secondary hubs, particularly for tech-adjacent service roles. Albany and Buffalo host a smaller but steady share of positions tied to government contractors, healthcare systems, and regional financial institutions.
How to find service specialist visa sponsorship jobs in New York?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it easier to identify service specialist openings in New York without manually screening hundreds of postings. You can search by role type and state to surface employers actively seeking international candidates. Because sponsorship willingness is not always stated in general job postings, using a platform built around that filter saves significant time.
Are there any New York-specific considerations for service specialist visa sponsorship?
New York employers sponsoring H-1B workers must meet Department of Labor prevailing wage requirements, which reflect the state's generally higher cost-of-labor benchmarks compared to national averages. New York City's dense concentration of large employers and staffing firms means service specialist roles often move through internal mobility pipelines before external sponsorship is offered. Candidates with experience in financial services, enterprise software support, or healthcare IT tend to align well with the state's dominant sponsoring industries.
What is the prevailing wage for sponsored service specialist jobs in New York?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.