Service Specialist Visa Sponsorship Jobs in Arizona

INTRODUCTION

You are a member of the Connection Services team within Client Operations. You are responsible for monitoring the exchange of demographic and enrollment data between the WorkforceNow module and our customers’ third-party vendors (e.g., payroll processors, insurance carriers, third party administrators, etc.).

ROLE AND RESPONSIBILITIES

You will support the Comprehensive Services team and clients by maintaining and troubleshooting any EDI/Carrier Connection errors that present themselves for clients and cases aligned to you. You will also work with internal partners, carriers, brokers and the client to support Open Enrollment throughout the year, especially at year-end by updating and scheduling OE files to ensure enrollments are submitted to the client’s benefit carriers timely.

Carrier Connections/EDI Competency:

• Monitor the status of connections that have been moved to a production status for the book of business assigned to you (if applicable).
• Support maintenance and troubleshooting of WorkforceNow EDI/Carrier Connections.
• When presented with a case to troubleshoot, investigate and resolve issues/defects with existing code.
• Communicate status and next steps to all partners (internal, carrier, client, broker, etc.) throughout the lifecycle of a case through constant updates to the active case.
• Partner with Account Managers, Engineers, and client to determine best practices for the setup of the EDI.
• Serve as a technical resource for Account Managers and Customer Service Representatives who may have questions regarding active connections/EDI.
• Participate in conference calls with clients, carriers, brokers, sales, and/or prospects with connection questions.
• Maintain primary contact information for each third-party vendor with whom we have a connection.
• Work with these contacts to track new release dates for their systems, obtain updated file specifications, and identify the impact of any changes on existing connections.
• Make modifications to existing connection code as requested by client.
• Test connections to ensure accuracy of transmission of data.
• Maintain comprehensive understanding of and take responsibility for continuous learning of new technologies and templates being introduced in the EDI/Connections environment.
• Support monthly Open Enrollment renewals by updating files in Production and schedule “OE” files, which will especially be priority at year-end when ~70% of your book of business will be renewing their benefits.

Behaviors:

• Adaptability
• Alignment
• Collaboration
• Ethics/Integrity
• Innovation
• Process & Project Management
• Results Orientation
• Service Orientation / Client Focus

Technical Skills:

• Proficient in MS Excel skills such as creating pivot tables, v-lookups to compare files and data to identify discrepancies between two files.
• Knowledge of Salesforce is helpful for case and project management.

QUALIFICATIONS REQUIRED

Experience working in a software and/or service company environment.

PREFERRED QUALIFICATIONS

Preference will be given to candidates who have the following:

• SQL
• 1-2 years of benefits experience.
• EDI experience

COMPENSATION

• Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions.

We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $18.56 - USD $34.66 / Hour*

*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.