Customer Support Jobs in USA with Visa Sponsorship
Customer support is one of the hardest fields to get visa sponsorship in. Most customer support roles don't qualify as specialty occupations under H-1B visa rules because they don't require a specific bachelor's degree. Sponsorship in this category is extremely rare, and you'll find very few employers willing to go through the process. If you're set on this field, consider whether a more specialized technical support role might offer a stronger visa case. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsJob ID: 632039
Type: Full-time
Location: Arecibo, PR 00612
Departments: Supply Chain
Date Published: August 4, 2026
End Date: 08-18-2026
Job Description
Customer Supply Chain Support
Zona Industrial # 502, Arecibo, PR 00612
PR008 In Plant Store
Full-time Shift(s): MON TUE WED THU FRI 7:00am - 10:00pm
Overview:
Working as Full-time Customer Supply Chain Support, you will engage in a variety of activities to support the customer's supply chain in order to improve the performance of the onsite business. This is an entry level position where you will build a foundation of experience in customer relationship management and operations.
Responsibilities:
The duties and responsibilities of this position include, but are not limited to:
- Responding and coordinating resources relative to customer requests
- Managing inventory
- Placing and fulfilling orders
- Receiving and shipping inventory
- Executing inventory fulfillment within the customer facility
- Sourcing and quoting new and existing products
- Participating in continuous improvement activities and implementing new business processes
- Monetizing and reporting the value of supply chain management activities to the customer
REQUIRED POSITION QUALIFICATIONS:
The following skills and qualifications are required for this position:
- 18 years of age or older, due to the nature of work
- Possess or are working towards a degree in Supply Chain/Operations Management OR have equivalent industry experience and knowledge of the local market
- Excellent written and oral communication skills
- Proficient computer skills
- Demonstrate strong math aptitude, attention to detail and sense of urgency
- Highly motivated, self directed and customer service oriented
- Be comfortable in a sales-oriented environment
- Demonstrate our core values of ambition, innovation, integrity and teamwork
- Lift, slide, carry and lower packages that typically weigh 25lbs-50lbs and may weigh up to 75lbs
- Pass the required drug screen (applicable in the US, Puerto Rico and Guam ONLY)
PREFERRED POSITION QUALIFICATIONS:
- Possess a current full valid driver's license issued in the country where the job is located (including successful completion of any applicable graduated license program for your state or province) as well as the ability to meet our driving record requirements to use a company vehicle, as needed
- Possess an interest in career advancement
About us:
Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to a Fortune 500 company with over 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders.
As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal.
FULL-TIME BENEFITS:
This package includes Health, Life, Long Term Disability, and Dental Insurance, in addition to, paid vacation, sick leave, and holidays.
In order to be considered for this position, all communications and materials must be completed in English. Please respond by 08-18-2026.
Equal Opportunity Employer
Job ID: 632039
Type: Full-time
Location: Arecibo, PR 00612
Departments: Supply Chain
Date Published: August 4, 2026
End Date: 08-18-2026
Job Description
Customer Supply Chain Support
Zona Industrial # 502, Arecibo, PR 00612
PR008 In Plant Store
Full-time Shift(s): MON TUE WED THU FRI 7:00am - 10:00pm
Overview:
Working as Full-time Customer Supply Chain Support, you will engage in a variety of activities to support the customer's supply chain in order to improve the performance of the onsite business. This is an entry level position where you will build a foundation of experience in customer relationship management and operations.
Responsibilities:
The duties and responsibilities of this position include, but are not limited to:
- Responding and coordinating resources relative to customer requests
- Managing inventory
- Placing and fulfilling orders
- Receiving and shipping inventory
- Executing inventory fulfillment within the customer facility
- Sourcing and quoting new and existing products
- Participating in continuous improvement activities and implementing new business processes
- Monetizing and reporting the value of supply chain management activities to the customer
REQUIRED POSITION QUALIFICATIONS:
The following skills and qualifications are required for this position:
- 18 years of age or older, due to the nature of work
- Possess or are working towards a degree in Supply Chain/Operations Management OR have equivalent industry experience and knowledge of the local market
- Excellent written and oral communication skills
- Proficient computer skills
- Demonstrate strong math aptitude, attention to detail and sense of urgency
- Highly motivated, self directed and customer service oriented
- Be comfortable in a sales-oriented environment
- Demonstrate our core values of ambition, innovation, integrity and teamwork
- Lift, slide, carry and lower packages that typically weigh 25lbs-50lbs and may weigh up to 75lbs
- Pass the required drug screen (applicable in the US, Puerto Rico and Guam ONLY)
PREFERRED POSITION QUALIFICATIONS:
- Possess a current full valid driver's license issued in the country where the job is located (including successful completion of any applicable graduated license program for your state or province) as well as the ability to meet our driving record requirements to use a company vehicle, as needed
- Possess an interest in career advancement
About us:
Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to a Fortune 500 company with over 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders.
As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal.
FULL-TIME BENEFITS:
This package includes Health, Life, Long Term Disability, and Dental Insurance, in addition to, paid vacation, sick leave, and holidays.
In order to be considered for this position, all communications and materials must be completed in English. Please respond by 08-18-2026.
Equal Opportunity Employer
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Get Access To All JobsTips for Finding Customer Support Jobs
Target technical support engineer roles at major tech companies
Roles titled Technical Support Engineer, Solutions Support Engineer, or Cloud Support Associate at companies like AWS, Google Cloud, Microsoft, and Oracle carry clear H-1B eligibility. These positions require engineering degrees and involve deep technical work - debugging code, analyzing logs, and resolving infrastructure issues. They are categorized as engineering roles, not general support.
Build expertise in a specific product ecosystem
Deep knowledge of a major platform - AWS, Azure, Google Cloud, Salesforce, or ServiceNow - makes you a specialist rather than a generalist. Employers filing H-1B petitions need to demonstrate that the role requires specialized knowledge, and platform-specific expertise supports this case. Earn the relevant certifications and contribute to community forums or knowledge bases to document your expertise.
Highlight escalation and cross-functional collaboration skills
Senior support roles that involve escalation management, working with engineering teams on bug fixes, and developing knowledge base content are more clearly specialty occupations. Document experiences where you collaborated with product engineering, wrote technical documentation, or managed high-severity incidents. These responsibilities elevate the role beyond basic troubleshooting.
Consider support roles at H-1B cap-exempt institutions
Universities, teaching hospitals, and nonprofit research institutions need IT support and technical support staff, and these employers are H-1B cap-exempt. A technical support role at a major university's IT department avoids the lottery entirely and can be filed year-round. Search university job boards for titles like Application Support Analyst or Technical Support Specialist.
Frequently Asked Questions
What is the difference between customer support and customer service for visa sponsorship purposes?
From an immigration standpoint, the distinction matters if the role involves technical product support versus general inquiries. Technical customer support roles - troubleshooting software issues, resolving integration problems, or providing product configuration guidance - have stronger H-1B visa specialty occupation arguments than general customer service. The more technical the support function, the better it aligns with H-1B requirements.
Do tech companies sponsor visas for technical support engineers?
Yes, technical support engineer and support engineering roles at companies like Google, Microsoft, AWS, Oracle, and Cisco are commonly sponsored through H-1B visas. These roles typically require a bachelor's degree in computer science or engineering and involve deep technical troubleshooting. They are distinct from general help desk positions and are treated as engineering roles for visa purposes.
Can I get STEM OPT for a customer support role?
It depends on the specific role and your degree field. If you hold a STEM degree and the support role directly applies that knowledge - for example, a computer science graduate providing technical product support - STEM OPT may be feasible. The employer must have E-Verify enrollment and create a formal STEM OPT training plan. General customer support roles without a clear STEM connection would not qualify.
How to find Customer Support jobs with visa sponsorship?
To find Customer Support jobs with visa sponsorship, use Migrate Mate, which specializes in connecting international candidates with sponsoring employers. Focus on tech companies, e-commerce platforms, and multinational corporations that frequently sponsor H-1B, L-1 visa, and other work visas for customer service professionals. These companies often need multilingual support staff and are experienced with visa processes.
What certifications help customer support professionals get sponsored?
Technical certifications relevant to the products you support strengthen both your job candidacy and the specialty occupation argument. AWS Certified Cloud Practitioner, Microsoft Certified Azure Fundamentals, CompTIA A+ or Network+, Cisco CCNA, and ITIL Foundation are commonly valued. Product-specific certifications from the company you are targeting (Salesforce, ServiceNow, Oracle) are particularly useful.
What is the prevailing wage requirement for sponsored Customer Support jobs?
When a U.S. employer sponsors a foreign worker for a work visa, they are legally required to pay at least the "prevailing wage" — the average wage paid to workers in the same occupation, in the same geographic area, with similar experience. This is set by the Department of Labor to prevent employers from hiring foreign workers at below-market rates. The prevailing wage varies significantly by role, location, and experience level — for example, a customer support in Texas will have a different prevailing wage than the same role in a smaller state. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search.