Field Support Specialist Jobs in USA with Visa Sponsorship
Field Support Specialists who need visa sponsorship typically qualify under the H-1B visa or TN visa, provided the role requires a bachelor's degree in a technical or engineering field. Employers in IT infrastructure, telecommunications, and industrial services are among the most active sponsors for this position. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsINTRODUCTION
Nova Biomedical is looking for a Field Support Specialist to be based in the Rensselaer, NY area. Nova Biomedical is a world leader in the development and manufacturing of state-of-the-art, whole blood, point-of-care and critical care analyzers, and is one of the fastest growing in vitro diagnostic companies in the world. For over 40 years, Nova continues to grow as a privately held company.
Responsibilities
- Responsible for overall onsite customer satisfaction with Nova Biomedical products in assigned geographical territory.
- Provides both reactive and proactive consultative support to customers and is responsible for managing all field support requirements within assigned customer territory.
- Exercises independent judgement to manage all local customer support requirements within assigned territory.
- Drives key performance indicators (KPI’s) locally to ensure a high level of customer satisfaction including On-site Response Time, On-time PM’s, Second Days, Revisits, and Primary Representative Utilization.
- Responsible for making independent, daily business decisions on customer call prioritization, local calendar scheduling, inventory management, unscheduled customer satisfaction (Ambassador) calls, and for determining appropriate length and duration of onsite customer activities.
- Performs on-site new product installations, corrective maintenance, preventive maintenance and associated customer training with laboratory staff at all levels including laboratory management.
- Responsible for properly completing and returning service documentation and regulatory paperwork (electronic and hard copy) to satisfy U.S. FDA requirements.
- Performs clinical and biotechnology application activities such as IQOQ, correlation, linearity, and precision to assist customers with instrument validation requirements to satisfy local accreditation requirements.
- Responsible for maintaining acceptable productivity levels, customer satisfaction levels, KPI’s and other peer comparisons as determined to be appropriate by the local Regional Support Manager.
- May require attendance and assistance at trade shows, customer seminars and similar marketing events.
- Responsible for maintaining service level agreements, properly billing customers for service performed and parts used, and reviewing onsite customer spares inventory of Nova products that are used with their instruments (e.g. Nova controls) to ensure maximum product uptime.
- Responsible for identifying new sales opportunities through day-to-day customer interaction and for forwarding sales leads to the Nova Sales department.
- Exercises good, fiscal awareness to control expenses through proper inventory management, exercises good judgment with all Nova property (i.e.: company car, inventory, credit card) with strong attention to cost in normal duties of the position.
- Proper use of the Nova Travel Office.
- Maintains proper home office space for Nova assets (computer, inventory, etc.).
EXPERIENCE REQUIREMENTS
- Clinical lab knowledge and/or experience is ideal for this position.
- A BS in Chemistry/Biochemistry Bioengineering, Biomedical Engineering or Life Sciences degree or Medical Technologist, Nursing, or Respiratory Therapy degree and/or Electronics background is preferred.
- Requires above average verbal communication skills, above average teaching skills and above average interpersonal skills.
- Minimum of 1-3+ years diagnostics industry related experience.
- Requires an individual who is willing to travel both within and outside their assigned territory, averaging 4-5 overnight stays per month and approximately 25% travel time.
- Ability to work independently with little daily supervision.
- Since this position will have access to sensitive information/documentation (HIPPA, Corporate Intellectual Property) from the manufacturer, individuals must possess a mature and professional ability to use proper judgment and discretion with this information when interacting with customers and other professionals.
- Requires a driver’s license in home state and a good driving record; and a nationally accepted credit card with an acceptable credit limit for use during job responsibilities.
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
- Willingness to travel as required (including air and ground transportation).
- Valid driver’s license and ability to safely operate a motor vehicle as needed for job responsibilities.
- Able to store, transport materials, samples, or demonstration equipment (up to ~25 pounds).
- Comfort with standing and engaging with customers for extended periods.
- Ability to adapt to varying work environments (e.g., customer sites, laboratories, offices).
WHY WORK FOR NOVA BIOMEDICAL
- Flexible Medical, Dental, & Vision Coverage
- Competitive 401k company match
- Bonus Program, Generous PTO and paid holidays
- Generous Tuition reimbursement
- Hybrid and flexible work arrangements
- Professional development, engagement and events
- Company marketplace for lunch and snacks in our Norwood, MA, Billerica, MA and Westbrook, ME offices
- Company subsidized cafeteria in our Waltham, MA office
WORK LOCATION
Field Support based in Rensselaer, NY
TARGETED SALARY RANGE
$85,000 to $90,000 annually
Nova Biomedical believes in transparency and integrity throughout all we do, including compensation. The provided salary range for this role represents the expected base salary or hourly rate for this opening. Actual compensation will be commensurate with the candidate’s experience and may vary based on individual factors such as location, skills, and education.
ABOUT THE COMPANY
At Nova Biomedical, we’re not just building instruments, we’re powering breakthroughs that improve lives. Our smart, science-driven solutions are trusted in over 100 countries to speed drug development and enhance patient care.
Our integration brings together more than 70 years of scientific excellence with Nova’s cutting-edge innovation, forming a powerhouse of precision, purpose, and possibility. With FDA-registered, ISO-certified manufacturing, more than 125 FDA approvals, and industry-trusted diagnostics, we’re setting new standards in quality and reliability. Nova Biomedical is proud to be a global leader in osmolality testing and biotechnology and in vitro diagnostic (IVD) instrumentation, dedicated to advancing patient care and scientific discovery with a legacy that continues to shape the future of life sciences.
With headquarters in Norwood and Waltham, Massachusetts, and a global team of nearly 2,000 employees, we’re building a collaborative, empowered culture grounded in shared values: Customer Centricity, Ingenuity, Ownership & Accountability, Collaboration, and Integrity.
WORKING AT NOVA BIOMEDICAL MEANS JOINING A MISSION-DRIVEN ORGANIZATION WHERE YOUR CONTRIBUTIONS MATTER. Whether you're in engineering, science, manufacturing, or support, you’ll be part of a team that values innovation, invests in your growth, and is committed to making a real-world impact on global health.
EEO STATEMENT:
Nova Biomedical takes pride in being an equal opportunity employer committed to hiring a diverse and inclusive workforce. As a part of our commitment to a diverse and inclusive workforce, Nova Biomedical will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.
INTRODUCTION
Nova Biomedical is looking for a Field Support Specialist to be based in the Rensselaer, NY area. Nova Biomedical is a world leader in the development and manufacturing of state-of-the-art, whole blood, point-of-care and critical care analyzers, and is one of the fastest growing in vitro diagnostic companies in the world. For over 40 years, Nova continues to grow as a privately held company.
Responsibilities
- Responsible for overall onsite customer satisfaction with Nova Biomedical products in assigned geographical territory.
- Provides both reactive and proactive consultative support to customers and is responsible for managing all field support requirements within assigned customer territory.
- Exercises independent judgement to manage all local customer support requirements within assigned territory.
- Drives key performance indicators (KPI’s) locally to ensure a high level of customer satisfaction including On-site Response Time, On-time PM’s, Second Days, Revisits, and Primary Representative Utilization.
- Responsible for making independent, daily business decisions on customer call prioritization, local calendar scheduling, inventory management, unscheduled customer satisfaction (Ambassador) calls, and for determining appropriate length and duration of onsite customer activities.
- Performs on-site new product installations, corrective maintenance, preventive maintenance and associated customer training with laboratory staff at all levels including laboratory management.
- Responsible for properly completing and returning service documentation and regulatory paperwork (electronic and hard copy) to satisfy U.S. FDA requirements.
- Performs clinical and biotechnology application activities such as IQOQ, correlation, linearity, and precision to assist customers with instrument validation requirements to satisfy local accreditation requirements.
- Responsible for maintaining acceptable productivity levels, customer satisfaction levels, KPI’s and other peer comparisons as determined to be appropriate by the local Regional Support Manager.
- May require attendance and assistance at trade shows, customer seminars and similar marketing events.
- Responsible for maintaining service level agreements, properly billing customers for service performed and parts used, and reviewing onsite customer spares inventory of Nova products that are used with their instruments (e.g. Nova controls) to ensure maximum product uptime.
- Responsible for identifying new sales opportunities through day-to-day customer interaction and for forwarding sales leads to the Nova Sales department.
- Exercises good, fiscal awareness to control expenses through proper inventory management, exercises good judgment with all Nova property (i.e.: company car, inventory, credit card) with strong attention to cost in normal duties of the position.
- Proper use of the Nova Travel Office.
- Maintains proper home office space for Nova assets (computer, inventory, etc.).
EXPERIENCE REQUIREMENTS
- Clinical lab knowledge and/or experience is ideal for this position.
- A BS in Chemistry/Biochemistry Bioengineering, Biomedical Engineering or Life Sciences degree or Medical Technologist, Nursing, or Respiratory Therapy degree and/or Electronics background is preferred.
- Requires above average verbal communication skills, above average teaching skills and above average interpersonal skills.
- Minimum of 1-3+ years diagnostics industry related experience.
- Requires an individual who is willing to travel both within and outside their assigned territory, averaging 4-5 overnight stays per month and approximately 25% travel time.
- Ability to work independently with little daily supervision.
- Since this position will have access to sensitive information/documentation (HIPPA, Corporate Intellectual Property) from the manufacturer, individuals must possess a mature and professional ability to use proper judgment and discretion with this information when interacting with customers and other professionals.
- Requires a driver’s license in home state and a good driving record; and a nationally accepted credit card with an acceptable credit limit for use during job responsibilities.
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
- Willingness to travel as required (including air and ground transportation).
- Valid driver’s license and ability to safely operate a motor vehicle as needed for job responsibilities.
- Able to store, transport materials, samples, or demonstration equipment (up to ~25 pounds).
- Comfort with standing and engaging with customers for extended periods.
- Ability to adapt to varying work environments (e.g., customer sites, laboratories, offices).
WHY WORK FOR NOVA BIOMEDICAL
- Flexible Medical, Dental, & Vision Coverage
- Competitive 401k company match
- Bonus Program, Generous PTO and paid holidays
- Generous Tuition reimbursement
- Hybrid and flexible work arrangements
- Professional development, engagement and events
- Company marketplace for lunch and snacks in our Norwood, MA, Billerica, MA and Westbrook, ME offices
- Company subsidized cafeteria in our Waltham, MA office
WORK LOCATION
Field Support based in Rensselaer, NY
TARGETED SALARY RANGE
$85,000 to $90,000 annually
Nova Biomedical believes in transparency and integrity throughout all we do, including compensation. The provided salary range for this role represents the expected base salary or hourly rate for this opening. Actual compensation will be commensurate with the candidate’s experience and may vary based on individual factors such as location, skills, and education.
ABOUT THE COMPANY
At Nova Biomedical, we’re not just building instruments, we’re powering breakthroughs that improve lives. Our smart, science-driven solutions are trusted in over 100 countries to speed drug development and enhance patient care.
Our integration brings together more than 70 years of scientific excellence with Nova’s cutting-edge innovation, forming a powerhouse of precision, purpose, and possibility. With FDA-registered, ISO-certified manufacturing, more than 125 FDA approvals, and industry-trusted diagnostics, we’re setting new standards in quality and reliability. Nova Biomedical is proud to be a global leader in osmolality testing and biotechnology and in vitro diagnostic (IVD) instrumentation, dedicated to advancing patient care and scientific discovery with a legacy that continues to shape the future of life sciences.
With headquarters in Norwood and Waltham, Massachusetts, and a global team of nearly 2,000 employees, we’re building a collaborative, empowered culture grounded in shared values: Customer Centricity, Ingenuity, Ownership & Accountability, Collaboration, and Integrity.
WORKING AT NOVA BIOMEDICAL MEANS JOINING A MISSION-DRIVEN ORGANIZATION WHERE YOUR CONTRIBUTIONS MATTER. Whether you're in engineering, science, manufacturing, or support, you’ll be part of a team that values innovation, invests in your growth, and is committed to making a real-world impact on global health.
EEO STATEMENT:
Nova Biomedical takes pride in being an equal opportunity employer committed to hiring a diverse and inclusive workforce. As a part of our commitment to a diverse and inclusive workforce, Nova Biomedical will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.
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Get Access To All JobsTips for Finding Visa Sponsorship as a Field Support Specialist
Target employers with H-1B filing history
Companies that have sponsored Field Support Specialists before are far more likely to do it again. Department of Labor LCA disclosure data shows which employers have filed for this job title, saving you from applying to companies with no sponsorship track record.
Clarify the degree requirement upfront
H-1B sponsorship requires the role to qualify as a specialty occupation, meaning a bachelor's degree in a specific field must be required, not just preferred. Ask recruiters directly whether the position has a formal degree requirement before investing time in the process.
Know which visa fits your situation
Canadians and Mexicans may qualify for TN status in lieu of H-1B, which avoids the lottery entirely. Australians can explore the E-3 visa. Knowing your options before outreach lets you frame sponsorship as simpler than most employers assume.
Emphasize certifications alongside your degree
Certifications like CompTIA A+, Network+, or vendor-specific credentials strengthen the specialty occupation argument for this role. Immigration attorneys often use these to demonstrate that the position requires specialized technical knowledge beyond general qualifications.
Apply to mid-sized companies, not just enterprises
Large corporations have structured sponsorship programs, but mid-sized companies in managed services, field engineering, and technical operations frequently sponsor roles and face less internal bureaucracy. Their hiring timelines are often faster and more flexible on immigration costs.
Get the job offer before discussing visa logistics
Raising sponsorship requirements too early in the process can stall conversations. Secure genuine interest in your qualifications first, then address visa details once an employer sees you as the right candidate. Most sponsoring companies prefer this sequence anyway.
Frequently Asked Questions
Can a Field Support Specialist role qualify for H-1B sponsorship?
It depends on how the role is structured. H-1B visa sponsorship requires the position to meet the specialty occupation standard, meaning a bachelor's degree in a specific technical discipline must be a genuine requirement. Field Support Specialist roles tied to IT infrastructure, network systems, or engineering typically qualify. Generalist or hands-on trade roles without a degree requirement usually do not. The job description and internal employer documentation are what USCIS scrutinizes most.
What degree fields are most relevant for visa sponsorship in this role?
Information Technology, Computer Science, Electrical Engineering, and Telecommunications are the strongest degree fields for supporting an H-1B petition for this job title. Some employers also accept degrees in Systems Engineering or Management Information Systems. The key is that the degree must be directly related to the technical work the role performs. A general business or unrelated degree will make it significantly harder for the employer's attorney to build a specialty occupation argument.
Is the TN visa an option for Field Support Specialist roles?
Canadian and Mexican nationals can use the TN visa if the role falls under an eligible USMCA profession, most commonly Engineers or Computer Systems Analysts. Whether a Field Support Specialist position qualifies depends on the specific duties and the employer's ability to document them accordingly. TN status doesn't require a lottery and can be obtained at the border or port of entry, making it a faster path than H-1B for eligible nationals.
How do I find employers who have sponsored this role before?
Browse Migrate Mate to find Field Support Specialist positions from employers actively open to sponsorship. Department of Labor LCA disclosure data is also publicly searchable and shows which companies have filed labor condition applications for this job title historically. Focusing your applications on companies with a documented sponsorship track record significantly improves your chances and reduces time spent on employers who will decline at the offer stage.
Does field-based or travel-heavy work affect visa sponsorship eligibility?
It can. H-1B regulations require the employer to file an LCA for each worksite location where the employee will work for more than 40 continuous workdays. For Field Support Specialists who rotate across client sites, employers must either file multiple LCAs or use a blanket LCA approach. This adds administrative complexity but is manageable and handled by the employer's immigration counsel. It's worth asking a prospective sponsor whether their legal team has experience with itinerant H-1B workers.
What is the prevailing wage requirement for sponsored Field Support Specialist jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.