Head Of Customer Success Jobs in USA with Visa Sponsorship
Head of Customer Success roles are among the more sponsorship-friendly senior positions in the U.S. Companies filing H-1B and L-1 petitions regularly hire for this title, particularly in SaaS and enterprise tech, where a relevant bachelor's degree in business, communications, or a related field typically satisfies specialty occupation requirements. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsWhat we do:
Halcyon is the industry's first dedicated, adaptive security platform that combines multiple proprietary advanced prevention engines along with AI models focused specifically on stopping ransomware.
Who we are:
Halcyon was formed in 2021 by a team of cyber industry veterans after battling the scourge of ransomware (and advanced threats) for years at some of the largest global security vendors. Comprised of leaders from Cylance (now Blackberry), Accuvant (now Optiv), Fireye and ISS X-Force (now IBM), Halcyon is focused on building products and solutions for mid-market and enterprise customers.
As a remote-native, completely distributed global team, we recognize great talent can exist anywhere. We invite you to apply to a job you're interested in and we'll work a plan to meet your needs.
Head of Customer Success
Halcyon is looking for a senior, strategic leader to join our growing Customer organization as Head of Customer Success. This role is responsible for leading the global Customer Success function and ensuring customers achieve measurable outcomes, realize long-term value, and remain trusted advocates for Halcyon.
The Head of Customer Success will define and execute the strategy that drives customer adoption, retention, expansion, and satisfaction across the entire customer lifecycle. This leader will build and scale a high-performing team of Customer Success Managers and related roles while developing the processes, programs, and insights necessary to deliver consistent and predictable customer outcomes.
This role partners closely with Sales, Product, Engineering, and Marketing to ensure Halcyon customers realize measurable security outcomes and sustained value from their investment. The ideal candidate brings a strong blend of strategic leadership, operational discipline, and customer advocacy with experience leading Customer Success organizations in high-growth SaaS or cybersecurity environments.
You will be a hands-on leader capable of operating at both strategic and tactical levels, driving alignment across teams while establishing scalable frameworks that enable customer success at scale. If you thrive in fast-paced environments, enjoy building teams and programs that deliver measurable impact, and are passionate about customer value, we encourage you to apply.
Responsibilities
- Lead and scale the global Customer Success organization to drive customer adoption, retention, expansion, and long-term value.
- Define and execute Customer Success strategy across the entire customer lifecycle, including onboarding, adoption, value realization, and growth.
- Build, mentor, and develop a high-performing team of Customer Success Managers and leaders, fostering a culture of customer advocacy and accountability.
- Establish customer success frameworks, engagement models, and best practices that enable consistent delivery of customer outcomes.
- Own customer health strategy, risk management, and success planning to proactively identify opportunities and mitigate churn.
- Partner closely with Sales to support expansion opportunities and ensure predictable and successful renewals.
- Collaborate with Product and Engineering to represent the voice of the customer and influence product roadmap and innovation.
- Work with Marketing to develop customer advocacy, reference, and engagement programs.
- Drive cross-functional alignment across Sales, Product, Marketing, and Support to ensure a seamless and consistent customer experience.
- Establish metrics, reporting, and forecasting that provide visibility into adoption, retention, and customer value realization.
- Serve as a senior customer advocate and escalation point for strategic accounts and critical customer issues.
- Continuously refine customer success processes, playbooks, and tools to scale customer impact in a high-growth environment.
Skills and Qualifications
- 10+ years of experience in Customer Success, Account Management, or related customer-facing leadership roles within SaaS, cybersecurity, or enterprise technology.
- 5+ years leading and scaling Customer Success teams in high-growth environments.
- Proven track record of improving retention, expansion, and customer satisfaction metrics.
- Deep understanding of customer lifecycle management, adoption frameworks, and value realization strategies.
- Strong executive presence and ability to build trusted relationships with senior customer stakeholders.
- Experience partnering cross-functionally with Sales, Product, Marketing, and Engineering to drive customer outcomes.
- Strong analytical and operational mindset with experience using data to inform strategy and decisions.
- Excellent communication, presentation, and leadership skills.
Base Salary Range: $225,000 - $275,000
In accordance with applicable state and federal laws, the range provided is Halcyon's reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location. Base pay is one part of the total package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and equity in the Company.
We understand it takes a diverse team of highly intelligent, passionate, curious, and creative people to develop the exceptional product we are building. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity employer.
What we do:
Halcyon is the industry's first dedicated, adaptive security platform that combines multiple proprietary advanced prevention engines along with AI models focused specifically on stopping ransomware.
Who we are:
Halcyon was formed in 2021 by a team of cyber industry veterans after battling the scourge of ransomware (and advanced threats) for years at some of the largest global security vendors. Comprised of leaders from Cylance (now Blackberry), Accuvant (now Optiv), Fireye and ISS X-Force (now IBM), Halcyon is focused on building products and solutions for mid-market and enterprise customers.
As a remote-native, completely distributed global team, we recognize great talent can exist anywhere. We invite you to apply to a job you're interested in and we'll work a plan to meet your needs.
Head of Customer Success
Halcyon is looking for a senior, strategic leader to join our growing Customer organization as Head of Customer Success. This role is responsible for leading the global Customer Success function and ensuring customers achieve measurable outcomes, realize long-term value, and remain trusted advocates for Halcyon.
The Head of Customer Success will define and execute the strategy that drives customer adoption, retention, expansion, and satisfaction across the entire customer lifecycle. This leader will build and scale a high-performing team of Customer Success Managers and related roles while developing the processes, programs, and insights necessary to deliver consistent and predictable customer outcomes.
This role partners closely with Sales, Product, Engineering, and Marketing to ensure Halcyon customers realize measurable security outcomes and sustained value from their investment. The ideal candidate brings a strong blend of strategic leadership, operational discipline, and customer advocacy with experience leading Customer Success organizations in high-growth SaaS or cybersecurity environments.
You will be a hands-on leader capable of operating at both strategic and tactical levels, driving alignment across teams while establishing scalable frameworks that enable customer success at scale. If you thrive in fast-paced environments, enjoy building teams and programs that deliver measurable impact, and are passionate about customer value, we encourage you to apply.
Responsibilities
- Lead and scale the global Customer Success organization to drive customer adoption, retention, expansion, and long-term value.
- Define and execute Customer Success strategy across the entire customer lifecycle, including onboarding, adoption, value realization, and growth.
- Build, mentor, and develop a high-performing team of Customer Success Managers and leaders, fostering a culture of customer advocacy and accountability.
- Establish customer success frameworks, engagement models, and best practices that enable consistent delivery of customer outcomes.
- Own customer health strategy, risk management, and success planning to proactively identify opportunities and mitigate churn.
- Partner closely with Sales to support expansion opportunities and ensure predictable and successful renewals.
- Collaborate with Product and Engineering to represent the voice of the customer and influence product roadmap and innovation.
- Work with Marketing to develop customer advocacy, reference, and engagement programs.
- Drive cross-functional alignment across Sales, Product, Marketing, and Support to ensure a seamless and consistent customer experience.
- Establish metrics, reporting, and forecasting that provide visibility into adoption, retention, and customer value realization.
- Serve as a senior customer advocate and escalation point for strategic accounts and critical customer issues.
- Continuously refine customer success processes, playbooks, and tools to scale customer impact in a high-growth environment.
Skills and Qualifications
- 10+ years of experience in Customer Success, Account Management, or related customer-facing leadership roles within SaaS, cybersecurity, or enterprise technology.
- 5+ years leading and scaling Customer Success teams in high-growth environments.
- Proven track record of improving retention, expansion, and customer satisfaction metrics.
- Deep understanding of customer lifecycle management, adoption frameworks, and value realization strategies.
- Strong executive presence and ability to build trusted relationships with senior customer stakeholders.
- Experience partnering cross-functionally with Sales, Product, Marketing, and Engineering to drive customer outcomes.
- Strong analytical and operational mindset with experience using data to inform strategy and decisions.
- Excellent communication, presentation, and leadership skills.
Base Salary Range: $225,000 - $275,000
In accordance with applicable state and federal laws, the range provided is Halcyon's reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location. Base pay is one part of the total package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and equity in the Company.
We understand it takes a diverse team of highly intelligent, passionate, curious, and creative people to develop the exceptional product we are building. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity employer.
How to Get Visa Sponsorship in Head Of Customer Success
Lead with your book of business
Visa officers and hiring managers both want evidence of impact. Quantify retention rates, NRR improvements, and team size you've managed. Concrete metrics make your specialty occupation case stronger and your application more competitive against other candidates.
Target SaaS and enterprise tech employers
These industries file the highest volume of H-1B petitions for customer success leadership. Companies with established immigration programs move faster, have immigration counsel on retainer, and are less likely to drop sponsorship midway through the hiring process.
Clarify your degree field early
H-1B specialty occupation requires a directly related bachelor's degree. Business administration, communications, marketing, and computer science all commonly support this role. Flag your degree field upfront so employers can assess sponsorship feasibility before investing in interviews.
Understand the L-1A pathway if you're transferring
If you've managed customer success teams at a multinational company for at least one year abroad, an L-1A intracompany transfer may be available. This bypasses the H-1B lottery entirely and suits managerial roles like this one specifically.
Prepare for the specialty occupation argument
USCIS sometimes challenges customer success roles as too generalist. Come prepared with a detailed job description showing that the role requires specialized knowledge, not just interpersonal skills, ideally tied to a technical product or platform your team supports.
Browse sponsoring employers on Migrate Mate
Not every company that hires for this role will sponsor visas. Migrate Mate filters jobs by sponsorship availability so you're only seeing employers actively open to filing petitions, saving you from applying to roles that will stall at the offer stage.
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Get Access To All JobsFrequently Asked Questions
Can a Head of Customer Success role qualify for H-1B sponsorship?
Yes, but it depends on how the role is structured. USCIS requires that the position constitute a specialty occupation, meaning it normally requires at least a bachelor's degree in a specific related field. Customer success leadership roles at tech companies, especially those tied to complex SaaS products or enterprise implementations, generally qualify. Roles framed as generalist account management with no degree requirement are more likely to face a Request for Evidence.
What degree do I need for H-1B sponsorship in this role?
A bachelor's degree in business administration, communications, marketing, management information systems, or a closely related field is the most common qualifying credential. Computer science or engineering degrees also work well if the customer success role is technical in nature. USCIS looks for a direct relationship between your degree field and the job duties, so a degree in an unrelated area like fine arts would require additional documentation to bridge the gap.
How do I find Head of Customer Success jobs that offer visa sponsorship?
Most job postings don't explicitly state sponsorship status, which makes filtering difficult on general platforms. Migrate Mate is built specifically for this, showing only roles from employers open to sponsoring work visas. Searching there saves you from progressing through multiple interview rounds only to learn at the offer stage that the company doesn't sponsor. SaaS companies and enterprise software firms are your highest-probability targets.
Is the L-1A visa a realistic option for this role?
Yes, if you've worked for a multinational company in a managerial or executive capacity for at least one continuous year in the past three years. Head of Customer Success roles that involve managing a team, not just individual contributors, often satisfy the managerial employee requirement. The L-1A is particularly attractive because it bypasses the H-1B lottery and has a direct pathway to an EB-1C green card, making it a strong alternative if you're eligible.
What's the H-1B approval rate for customer success roles, and what can affect it?
USCIS doesn't publish approval rates broken down by job title, but customer success roles face higher scrutiny than clearly technical positions. The most common reason for a Request for Evidence is failure to establish specialty occupation, particularly when job postings list a degree as preferred rather than required. Employers with experienced immigration counsel who can draft a strong specialty occupation argument significantly improve approval odds. The technical complexity of the product the team supports also matters.
What is the prevailing wage requirement for sponsored Head Of Customer Success jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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