Head Of Customer Success Jobs in USA with Visa Sponsorship
Head of Customer Success roles are among the more sponsorship-friendly senior positions in the U.S. Companies filing H-1B visa and L-1 visa petitions regularly hire for this title, particularly in SaaS and enterprise tech, where a relevant bachelor's degree in business, communications, or a related field typically satisfies specialty occupation requirements. For detailed occupation requirements, see the O*NET profile.
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OpenX is focused on unleashing the full economic potential of digital media companies. We do this by making digital advertising markets and technologies that are designed to deliver optimal value to publishers and advertisers on every ad served across all screens.
At OpenX, we have built a team that is uniquely experienced in designing and operating high-scale ad marketplaces, and we are constantly on the lookout for thoughtful, creative executors who are as fascinated as we are about finding new ways to apply a blend of market design, technical innovation, operational excellence, and empathetic partner service to the frontiers of digital advertising.
OpenX is hiring a Global Head of Customer Success Engineering (CSE) with significant technical & business operations experience in the programmatic ecosystem to join our Commercial Operations leadership team. You will manage OpenX’s Solutions Architects, Support Engineering, and Deal Operations organizations, and will act as the technical backbone behind our customer-facing partners, including publishers, DSPs, and strategic partners. You will be building world-class teams to drive revenue, maximize integration health, and act as the client-facing technical expert and thought leader. The role will report directly to the VP, Commercial Operations.
We want someone who is deeply technical, highly strategic and business-oriented, and strives to raise the bar across the entire business through thoughtful leadership, critical thinking, and heavy collaboration. You will be a player-coach, with a deep technical understanding of the programmatic SSP landscape with a strong expertise in publisher & DSP OpenRTB integrations across all programmatic channels. You will work closely with almost all OpenX teams, including sales, account management, product, engineering, and legal, as well as directly with our partners. You should be an expert in identifying technical challenges, limitations, troubleshooting, and providing solutions that drive revenue for our partners. A proven track record of managing technical teams and achieving targets is required.
Key Responsibilities
Lead the Technical Organization
- Lead the Solutions Architects, Support Engineering, and Deal Operations organizations across global regions. Build your leadership bench, coaching and developing leaders. Run regular 1:1s and set career paths for your direct reports.
- Act as the technical escalation point for your organizations, as well as the cross-functional orgs you support. Within your teams, you will set priorities, decide what drops, and make sure recurring issues get fixed at the root.
- Determine clear ownership across key technical initiatives, keeping respective parties accountable across set goals, timelines, and criteria for success.
- Build proactive monitoring and alerting for integration health, traffic, and revenue so we catch problems before partners do.
- Own incident response for revenue-impacting issues: coordinate teams, communicate with partners, and run post-mortems that lead to lasting fixes.
- Push automation and AI to monitoring, troubleshooting, and operational speed. Judge build versus buy against measurable gains in speed, accuracy, and headcount.
External Presence & Ownership
- Lead or support technical conversations with publishers, DSPs, technology partners, and strategic partners regarding integrations, auction mechanics, and revenue performance. Be the senior technical voice in partner and executive meetings.
- Run the technical side of revenue-critical programs: partner onboarding, CTV and podding, discrepancy investigations, and analytical system tests. Define how success is measured, including net revenue and cloud cost.
- Support commercial negotiations with accurate data and technical context.
- Represent OpenX at industry events and panels when relevant.
Conduit into Product & Engineering
- Serve as the primary technical voice between internal business teams or external clients into product and engineering, bringing prioritized requests with business context, urgency level, and revenue or risk attached. Own the escalation path into Engineering for complex integration, data, and auction issues.
- Identify core gaps in our exchange, such as data ingestion, signal handling, discrepancy and reporting tools, and deal enablement and bring recommended resolution paths.
- Build repeatable intake and feedback loops with Product and Engineering, like ticket tiering and regular reviews, so issues get resolved by process and not by one person.
- Translate between audiences: explain engineering constraints to clients and the field, and customer impact to engineers and executives.
Required Qualifications
- 10+ years in programmatic advertising in a technical role at an SSP, DSP, ad server, or publisher.
- Deep knowledge of OpenRTB, auction mechanics, and supply paths, including CTV and pod bidding. You can diagnose a problem from bid-level data.
- Strong sense of ownership and commercial mindset. You must understand how technical decisions affect business outcomes across various KPIs.
- Track record of working effectively across many teams and regions.
- Comfort with ambiguity and disagreement. You are able to disagree openly and respectfully, including with senior leaders across Commercial, Product, and Engineering.
- Ability to demonstrate a record of disciplined prioritization. You triage by revenue, risk, and effort, and communicate clearly what is being worked on and what isn’t.
- Experience leading global teams across multiple business lines, remits, and focus areas, including hiring, coaching, and developing managers.
- Comfort being a connector. You see how work in one team affects another, bring people together early, and make sure nothing falls between teams.
- A product mindset. You can turn recurring issues into a prioritized ask and push back constructively on product and engineering.
- Practical fluency with AI and automation tools, and the judgment to know where they help and where they don’t.
Pursuant to any state, local ordinance, or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
OpenX is committed to fair and equitable compensation practices. For all applicants, the base salary range is noted above, per year + bonus + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications.
A summary of our benefits, which include medical, dental, vision, 401k, equity and more, can be viewed here: https://www.openx.com/company/careers/. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications.
OpenX VALUES
Our five company values form a solid bedrock serving to define us as a group and guide the company. Our values remind us that how we do things often matters as much as what we do.
WE ARE ONE
We are one team. There are no exceptions. We are a group of strong and diverse individuals unified by a shared mission. We embrace challenges and win together as a team. We respect and care about our colleagues and cultivate an inclusive culture.
WE ARE CUSTOMER CENTRIC
We innovate on behalf of our customers. We understand, respect, and listen carefully to our customers. We build great products to solve our customers’ problems. We manage our customers’ expectations clearly and honestly. We are a trusted partner to all of our customers - we act with integrity at all times. We care.
OPENX IS OURS
We are all owners of OpenX.
We all have a voice to improve OpenX.
We stake our personal and professional reputations on the excellence of our work.
We are not interested in just "doing our jobs"; we take ownership to drive results.
WE ARE AN OPEN BOOK
We understand and respect what each of us does. We are eager to teach and share what we know with others, both internally and externally. We are eager to learn from others and we ask questions internally and externally.
WE EVOLVE FAST
We take responsible risks and own and learn from our mistakes. We recognize and repeat success. We actively seek out and provide constructive feedback. We adapt quickly and embrace change. We tackle growth and learning with real urgency. We are endlessly curious.
OpenX TRAITS
Our three traits capture what makes a great team member at OpenX.
HUMBLE
Ideal team players are humble and demonstrate integrity. They put the team's success above their own, share credit generously, and value collective achievements. They are self-assured, open to coaching, and committed to continuous learning.
DRIVEN
Ideal team players are results-driven and motivated. They are curious, always seeking more to do, learn, and take on. As proactive problem-solvers, they take initiative without needing external motivation. They continuously think about the next steps and opportunities for improvement.
SMART
Ideal team players are smart and possess the intellectual acumen to understand the complexities of our organization and industry. They are interpersonally intelligent, good communicators, and exemplify sound judgment in their interactions across the company to foster a collaborative environment.
OpenX is committed to equal employment opportunities. It is a fundamental principle at OpenX not to discriminate against employees or applicants for employment on any legally-recognized basis including, but not limited to: age, race, creed, color, religion, national origin, sexual orientation, sex, disability, predisposing genetic characteristics, genetic information, military or veteran status, marital status, gender identity/transgender status, pregnancy, childbirth or related medical condition, and other protected characteristic as established by law.
OpenX Applicant Privacy Policy
Applicants can review our Applicant Privacy Policy at any time by visiting the following link: https://www.openx.com/privacy-center/applicant-privacy-policy/.
Effective Date: November 21, 2024
Company at a Glance
OpenX is focused on unleashing the full economic potential of digital media companies. We do this by making digital advertising markets and technologies that are designed to deliver optimal value to publishers and advertisers on every ad served across all screens.
At OpenX, we have built a team that is uniquely experienced in designing and operating high-scale ad marketplaces, and we are constantly on the lookout for thoughtful, creative executors who are as fascinated as we are about finding new ways to apply a blend of market design, technical innovation, operational excellence, and empathetic partner service to the frontiers of digital advertising.
OpenX is hiring a Global Head of Customer Success Engineering (CSE) with significant technical & business operations experience in the programmatic ecosystem to join our Commercial Operations leadership team. You will manage OpenX’s Solutions Architects, Support Engineering, and Deal Operations organizations, and will act as the technical backbone behind our customer-facing partners, including publishers, DSPs, and strategic partners. You will be building world-class teams to drive revenue, maximize integration health, and act as the client-facing technical expert and thought leader. The role will report directly to the VP, Commercial Operations.
We want someone who is deeply technical, highly strategic and business-oriented, and strives to raise the bar across the entire business through thoughtful leadership, critical thinking, and heavy collaboration. You will be a player-coach, with a deep technical understanding of the programmatic SSP landscape with a strong expertise in publisher & DSP OpenRTB integrations across all programmatic channels. You will work closely with almost all OpenX teams, including sales, account management, product, engineering, and legal, as well as directly with our partners. You should be an expert in identifying technical challenges, limitations, troubleshooting, and providing solutions that drive revenue for our partners. A proven track record of managing technical teams and achieving targets is required.
Key Responsibilities
Lead the Technical Organization
- Lead the Solutions Architects, Support Engineering, and Deal Operations organizations across global regions. Build your leadership bench, coaching and developing leaders. Run regular 1:1s and set career paths for your direct reports.
- Act as the technical escalation point for your organizations, as well as the cross-functional orgs you support. Within your teams, you will set priorities, decide what drops, and make sure recurring issues get fixed at the root.
- Determine clear ownership across key technical initiatives, keeping respective parties accountable across set goals, timelines, and criteria for success.
- Build proactive monitoring and alerting for integration health, traffic, and revenue so we catch problems before partners do.
- Own incident response for revenue-impacting issues: coordinate teams, communicate with partners, and run post-mortems that lead to lasting fixes.
- Push automation and AI to monitoring, troubleshooting, and operational speed. Judge build versus buy against measurable gains in speed, accuracy, and headcount.
External Presence & Ownership
- Lead or support technical conversations with publishers, DSPs, technology partners, and strategic partners regarding integrations, auction mechanics, and revenue performance. Be the senior technical voice in partner and executive meetings.
- Run the technical side of revenue-critical programs: partner onboarding, CTV and podding, discrepancy investigations, and analytical system tests. Define how success is measured, including net revenue and cloud cost.
- Support commercial negotiations with accurate data and technical context.
- Represent OpenX at industry events and panels when relevant.
Conduit into Product & Engineering
- Serve as the primary technical voice between internal business teams or external clients into product and engineering, bringing prioritized requests with business context, urgency level, and revenue or risk attached. Own the escalation path into Engineering for complex integration, data, and auction issues.
- Identify core gaps in our exchange, such as data ingestion, signal handling, discrepancy and reporting tools, and deal enablement and bring recommended resolution paths.
- Build repeatable intake and feedback loops with Product and Engineering, like ticket tiering and regular reviews, so issues get resolved by process and not by one person.
- Translate between audiences: explain engineering constraints to clients and the field, and customer impact to engineers and executives.
Required Qualifications
- 10+ years in programmatic advertising in a technical role at an SSP, DSP, ad server, or publisher.
- Deep knowledge of OpenRTB, auction mechanics, and supply paths, including CTV and pod bidding. You can diagnose a problem from bid-level data.
- Strong sense of ownership and commercial mindset. You must understand how technical decisions affect business outcomes across various KPIs.
- Track record of working effectively across many teams and regions.
- Comfort with ambiguity and disagreement. You are able to disagree openly and respectfully, including with senior leaders across Commercial, Product, and Engineering.
- Ability to demonstrate a record of disciplined prioritization. You triage by revenue, risk, and effort, and communicate clearly what is being worked on and what isn’t.
- Experience leading global teams across multiple business lines, remits, and focus areas, including hiring, coaching, and developing managers.
- Comfort being a connector. You see how work in one team affects another, bring people together early, and make sure nothing falls between teams.
- A product mindset. You can turn recurring issues into a prioritized ask and push back constructively on product and engineering.
- Practical fluency with AI and automation tools, and the judgment to know where they help and where they don’t.
Pursuant to any state, local ordinance, or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
OpenX is committed to fair and equitable compensation practices. For all applicants, the base salary range is noted above, per year + bonus + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications.
A summary of our benefits, which include medical, dental, vision, 401k, equity and more, can be viewed here: https://www.openx.com/company/careers/. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications.
OpenX VALUES
Our five company values form a solid bedrock serving to define us as a group and guide the company. Our values remind us that how we do things often matters as much as what we do.
WE ARE ONE
We are one team. There are no exceptions. We are a group of strong and diverse individuals unified by a shared mission. We embrace challenges and win together as a team. We respect and care about our colleagues and cultivate an inclusive culture.
WE ARE CUSTOMER CENTRIC
We innovate on behalf of our customers. We understand, respect, and listen carefully to our customers. We build great products to solve our customers’ problems. We manage our customers’ expectations clearly and honestly. We are a trusted partner to all of our customers - we act with integrity at all times. We care.
OPENX IS OURS
We are all owners of OpenX.
We all have a voice to improve OpenX.
We stake our personal and professional reputations on the excellence of our work.
We are not interested in just "doing our jobs"; we take ownership to drive results.
WE ARE AN OPEN BOOK
We understand and respect what each of us does. We are eager to teach and share what we know with others, both internally and externally. We are eager to learn from others and we ask questions internally and externally.
WE EVOLVE FAST
We take responsible risks and own and learn from our mistakes. We recognize and repeat success. We actively seek out and provide constructive feedback. We adapt quickly and embrace change. We tackle growth and learning with real urgency. We are endlessly curious.
OpenX TRAITS
Our three traits capture what makes a great team member at OpenX.
HUMBLE
Ideal team players are humble and demonstrate integrity. They put the team's success above their own, share credit generously, and value collective achievements. They are self-assured, open to coaching, and committed to continuous learning.
DRIVEN
Ideal team players are results-driven and motivated. They are curious, always seeking more to do, learn, and take on. As proactive problem-solvers, they take initiative without needing external motivation. They continuously think about the next steps and opportunities for improvement.
SMART
Ideal team players are smart and possess the intellectual acumen to understand the complexities of our organization and industry. They are interpersonally intelligent, good communicators, and exemplify sound judgment in their interactions across the company to foster a collaborative environment.
OpenX is committed to equal employment opportunities. It is a fundamental principle at OpenX not to discriminate against employees or applicants for employment on any legally-recognized basis including, but not limited to: age, race, creed, color, religion, national origin, sexual orientation, sex, disability, predisposing genetic characteristics, genetic information, military or veteran status, marital status, gender identity/transgender status, pregnancy, childbirth or related medical condition, and other protected characteristic as established by law.
OpenX Applicant Privacy Policy
Applicants can review our Applicant Privacy Policy at any time by visiting the following link: https://www.openx.com/privacy-center/applicant-privacy-policy/.
Effective Date: November 21, 2024
See all 148+ Head Of Customer Success Jobs
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Get Access To All JobsTips for Finding Head Of Customer Success Jobs
Lead with your book of business
Visa officers and hiring managers both want evidence of impact. Quantify retention rates, NRR improvements, and team size you've managed. Concrete metrics make your specialty occupation case stronger and your application more competitive against other candidates.
Target SaaS and enterprise tech employers
These industries file the highest volume of H-1B petitions for customer success leadership. Companies with established immigration programs move faster, have immigration counsel on retainer, and are less likely to drop sponsorship midway through the hiring process.
Clarify your degree field early
H-1B specialty occupation requires a directly related bachelor's degree. Business administration, communications, marketing, and computer science all commonly support this role. Flag your degree field upfront so employers can assess sponsorship feasibility before investing in interviews.
Understand the L-1A pathway if you're transferring
If you've managed customer success teams at a multinational company for at least one year abroad, an L-1A intracompany transfer may be available. This bypasses the H-1B lottery entirely and suits managerial roles like this one specifically.
Prepare for the specialty occupation argument
USCIS sometimes challenges customer success roles as too generalist. Come prepared with a detailed job description showing that the role requires specialized knowledge, not just interpersonal skills, ideally tied to a technical product or platform your team supports.
Browse sponsoring employers on Migrate Mate
Not every company that hires for this role will sponsor visas. Migrate Mate filters jobs by sponsorship availability so you're only seeing employers actively open to filing petitions, saving you from applying to roles that will stall at the offer stage.
Frequently Asked Questions
Can a Head of Customer Success role qualify for H-1B sponsorship?
Yes, but it depends on how the role is structured. USCIS requires that the position constitute a specialty occupation, meaning it normally requires at least a bachelor's degree in a specific related field. Customer success leadership roles at tech companies, especially those tied to complex SaaS products or enterprise implementations, generally qualify. Roles framed as generalist account management with no degree requirement are more likely to face a Request for Evidence.
What degree do I need for H-1B sponsorship in this role?
A bachelor's degree in business administration, communications, marketing, management information systems, or a closely related field is the most common qualifying credential. Computer science or engineering degrees also work well if the customer success role is technical in nature. USCIS looks for a direct relationship between your degree field and the job duties, so a degree in an unrelated area like fine arts would require additional documentation to bridge the gap.
How do I find Head of Customer Success jobs that offer visa sponsorship?
Most job postings don't explicitly state sponsorship status, which makes filtering difficult on general platforms. Migrate Mate is built specifically for this, showing only roles from employers open to sponsoring work visas. Searching there saves you from progressing through multiple interview rounds only to learn at the offer stage that the company doesn't sponsor. SaaS companies and enterprise software firms are your highest-probability targets.
Is the L-1A visa a realistic option for this role?
Yes, if you've worked for a multinational company in a managerial or executive capacity for at least one continuous year in the past three years. Head of Customer Success roles that involve managing a team, not just individual contributors, often satisfy the managerial employee requirement. The L-1A is particularly attractive because it bypasses the H-1B lottery and has a direct pathway to an EB-1C green card, making it a strong alternative if you're eligible.
What's the H-1B approval rate for customer success roles, and what can affect it?
USCIS doesn't publish approval rates broken down by job title, but customer success roles face higher scrutiny than clearly technical positions. The most common reason for a Request for Evidence is failure to establish specialty occupation, particularly when job postings list a degree as preferred rather than required. Employers with experienced immigration counsel who can draft a strong specialty occupation argument significantly improve approval odds. The technical complexity of the product the team supports also matters.
What is the prevailing wage requirement for sponsored Head Of Customer Success jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.