Head Of Customer Success Jobs in USA with Visa Sponsorship
Head of Customer Success roles are among the more sponsorship-friendly senior positions in the U.S. Companies filing H-1B visa and L-1 visa petitions regularly hire for this title, particularly in SaaS and enterprise tech, where a relevant bachelor's degree in business, communications, or a related field typically satisfies specialty occupation requirements. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsINTRODUCTION
The Senior Manager, Customer Success - Japan will be responsible for leading and managing HubSpot's Japanese-speaking Upmarket and Scaled teams while driving strategic customer success initiatives across the JAPAC region. This role requires exceptional leadership skills, deep customer success expertise, and native-level Japanese fluency to ensure our Japanese customers receive world-class support and strategic guidance. The position reports directly to the Director, Upmarket Customer Success in JAPAC (based in Sydney) and is a leader of leaders.
This is a senior leadership role requiring an individual who can build and scale high-performing teams, navigate complex customer relationships in the Japanese market, and drive strategic initiatives that impact customer outcomes and business growth. This position brings strategic oversight, team leadership, and operational excellence to our most important Japanese customer relationships.
ROLE AND RESPONSIBILITIES
In this role, you'll get to:
Team Leadership & Development:
- Lead, mentor, and develop a team of managers and some individual contributors across Upmarket and Scaled functions
- Build and scale teams to support a growing Japanese customer base and evolving business needs
- Establish performance metrics, goals, and development plans for team members
- Foster a culture of customer obsession and continuous improvement within the Japanese CS teams
Strategic Customer Success Management:
- Oversee customer success strategies for Japanese enterprise and mid-market accounts
- Drive customer retention, expansion, and advocacy initiatives across the Japanese market, owning and managing revenue for the team in Japan
- Analyze customer health metrics and develop action plans to improve customer outcomes
- Partner with Japanese customers on strategic initiatives and business transformation projects
Cross-Functional Collaboration:
- Work closely with Sales, Marketing, Support and Product teams to ensure a seamless customer experience
- Collaborate with global Customer Success leadership on best practices and strategic initiatives
- Partner with JAPAC leadership team on regional growth strategies and market expansion
- Coordinate with Product and Engineering teams on Japanese market requirements and feedback
Operational Excellence:
- Develop and refine processes for customer success operations in the Japanese market
- Analyze team performance metrics and drive continuous improvement initiatives
- Implement scalable solutions for customer onboarding, adoption, and expansion
- Support pricing and packaging decisions specific to the Japanese market
BASIC QUALIFICATIONS
We are looking for people who:
- Have 7+ years of experience in customer success, account management, or related customer-facing roles
- Have 4+ years of people management experience, preferably leading Customer Success management teams (second-line management)
- Native-level Japanese fluency and business-level English proficiency
- Have demonstrated success building and scaling customer success programs
- Are comfortable managing complex customer relationships and high-value accounts
- Have strong analytical skills and experience with customer success metrics and KPIs
- Can work effectively in a fast-paced, high-growth SaaS environment
- Have experience with change management and driving organizational alignment
- Are comfortable operating across time zones and collaborating with global teams
- Have owned and managed a revenue number
PREFERRED QUALIFICATIONS
The ideal candidate will have a strong background in customer success leadership within a SaaS company, with specific experience managing teams and driving customer outcomes in the Japanese market. You should be comfortable operating in ambiguous situations, making strategic decisions, and driving results through team leadership and cross-functional collaboration.
This role offers the opportunity to directly impact HubSpot's growth in the Japanese market while building and leading a world-class customer success organization. You'll work closely with regional leadership, cross-functional teams, and our most important Japanese customers to ensure exceptional outcomes and continued business growth.
LANGUAGE REQUIREMENTS
Native or near-native fluency in Japanese is required. Strong English communication skills are also essential for collaboration with global teams.
LOCATION
This role is based in our Tokyo or Singapore office with regular collaboration with JAPAC leadership in Sydney.
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply — we'd love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you're a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you'll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements.
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
ABOUT HUBSPOT
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We're building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
Explore more:
- HubSpot Careers
- Life at HubSpot on Instagram
HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. We may use CLEAR ID Verification during the hiring process to confirm your identity and help maintain a safe, secure, and trusted experience for all candidates. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.
INTRODUCTION
The Senior Manager, Customer Success - Japan will be responsible for leading and managing HubSpot's Japanese-speaking Upmarket and Scaled teams while driving strategic customer success initiatives across the JAPAC region. This role requires exceptional leadership skills, deep customer success expertise, and native-level Japanese fluency to ensure our Japanese customers receive world-class support and strategic guidance. The position reports directly to the Director, Upmarket Customer Success in JAPAC (based in Sydney) and is a leader of leaders.
This is a senior leadership role requiring an individual who can build and scale high-performing teams, navigate complex customer relationships in the Japanese market, and drive strategic initiatives that impact customer outcomes and business growth. This position brings strategic oversight, team leadership, and operational excellence to our most important Japanese customer relationships.
ROLE AND RESPONSIBILITIES
In this role, you'll get to:
Team Leadership & Development:
- Lead, mentor, and develop a team of managers and some individual contributors across Upmarket and Scaled functions
- Build and scale teams to support a growing Japanese customer base and evolving business needs
- Establish performance metrics, goals, and development plans for team members
- Foster a culture of customer obsession and continuous improvement within the Japanese CS teams
Strategic Customer Success Management:
- Oversee customer success strategies for Japanese enterprise and mid-market accounts
- Drive customer retention, expansion, and advocacy initiatives across the Japanese market, owning and managing revenue for the team in Japan
- Analyze customer health metrics and develop action plans to improve customer outcomes
- Partner with Japanese customers on strategic initiatives and business transformation projects
Cross-Functional Collaboration:
- Work closely with Sales, Marketing, Support and Product teams to ensure a seamless customer experience
- Collaborate with global Customer Success leadership on best practices and strategic initiatives
- Partner with JAPAC leadership team on regional growth strategies and market expansion
- Coordinate with Product and Engineering teams on Japanese market requirements and feedback
Operational Excellence:
- Develop and refine processes for customer success operations in the Japanese market
- Analyze team performance metrics and drive continuous improvement initiatives
- Implement scalable solutions for customer onboarding, adoption, and expansion
- Support pricing and packaging decisions specific to the Japanese market
BASIC QUALIFICATIONS
We are looking for people who:
- Have 7+ years of experience in customer success, account management, or related customer-facing roles
- Have 4+ years of people management experience, preferably leading Customer Success management teams (second-line management)
- Native-level Japanese fluency and business-level English proficiency
- Have demonstrated success building and scaling customer success programs
- Are comfortable managing complex customer relationships and high-value accounts
- Have strong analytical skills and experience with customer success metrics and KPIs
- Can work effectively in a fast-paced, high-growth SaaS environment
- Have experience with change management and driving organizational alignment
- Are comfortable operating across time zones and collaborating with global teams
- Have owned and managed a revenue number
PREFERRED QUALIFICATIONS
The ideal candidate will have a strong background in customer success leadership within a SaaS company, with specific experience managing teams and driving customer outcomes in the Japanese market. You should be comfortable operating in ambiguous situations, making strategic decisions, and driving results through team leadership and cross-functional collaboration.
This role offers the opportunity to directly impact HubSpot's growth in the Japanese market while building and leading a world-class customer success organization. You'll work closely with regional leadership, cross-functional teams, and our most important Japanese customers to ensure exceptional outcomes and continued business growth.
LANGUAGE REQUIREMENTS
Native or near-native fluency in Japanese is required. Strong English communication skills are also essential for collaboration with global teams.
LOCATION
This role is based in our Tokyo or Singapore office with regular collaboration with JAPAC leadership in Sydney.
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply — we'd love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you're a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you'll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements.
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
ABOUT HUBSPOT
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We're building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
Explore more:
- HubSpot Careers
- Life at HubSpot on Instagram
HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. We may use CLEAR ID Verification during the hiring process to confirm your identity and help maintain a safe, secure, and trusted experience for all candidates. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.
See all 162+ Head Of Customer Success Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Head Of Customer Success roles.
Get Access To All JobsTips for Finding Head Of Customer Success Jobs
Lead with your book of business
Visa officers and hiring managers both want evidence of impact. Quantify retention rates, NRR improvements, and team size you've managed. Concrete metrics make your specialty occupation case stronger and your application more competitive against other candidates.
Target SaaS and enterprise tech employers
These industries file the highest volume of H-1B petitions for customer success leadership. Companies with established immigration programs move faster, have immigration counsel on retainer, and are less likely to drop sponsorship midway through the hiring process.
Clarify your degree field early
H-1B specialty occupation requires a directly related bachelor's degree. Business administration, communications, marketing, and computer science all commonly support this role. Flag your degree field upfront so employers can assess sponsorship feasibility before investing in interviews.
Understand the L-1A pathway if you're transferring
If you've managed customer success teams at a multinational company for at least one year abroad, an L-1A intracompany transfer may be available. This bypasses the H-1B lottery entirely and suits managerial roles like this one specifically.
Prepare for the specialty occupation argument
USCIS sometimes challenges customer success roles as too generalist. Come prepared with a detailed job description showing that the role requires specialized knowledge, not just interpersonal skills, ideally tied to a technical product or platform your team supports.
Browse sponsoring employers on Migrate Mate
Not every company that hires for this role will sponsor visas. Migrate Mate filters jobs by sponsorship availability so you're only seeing employers actively open to filing petitions, saving you from applying to roles that will stall at the offer stage.
Frequently Asked Questions
Can a Head of Customer Success role qualify for H-1B sponsorship?
Yes, but it depends on how the role is structured. USCIS requires that the position constitute a specialty occupation, meaning it normally requires at least a bachelor's degree in a specific related field. Customer success leadership roles at tech companies, especially those tied to complex SaaS products or enterprise implementations, generally qualify. Roles framed as generalist account management with no degree requirement are more likely to face a Request for Evidence.
What degree do I need for H-1B sponsorship in this role?
A bachelor's degree in business administration, communications, marketing, management information systems, or a closely related field is the most common qualifying credential. Computer science or engineering degrees also work well if the customer success role is technical in nature. USCIS looks for a direct relationship between your degree field and the job duties, so a degree in an unrelated area like fine arts would require additional documentation to bridge the gap.
How do I find Head of Customer Success jobs that offer visa sponsorship?
Most job postings don't explicitly state sponsorship status, which makes filtering difficult on general platforms. Migrate Mate is built specifically for this, showing only roles from employers open to sponsoring work visas. Searching there saves you from progressing through multiple interview rounds only to learn at the offer stage that the company doesn't sponsor. SaaS companies and enterprise software firms are your highest-probability targets.
Is the L-1A visa a realistic option for this role?
Yes, if you've worked for a multinational company in a managerial or executive capacity for at least one continuous year in the past three years. Head of Customer Success roles that involve managing a team, not just individual contributors, often satisfy the managerial employee requirement. The L-1A is particularly attractive because it bypasses the H-1B lottery and has a direct pathway to an EB-1C green card, making it a strong alternative if you're eligible.
What's the H-1B approval rate for customer success roles, and what can affect it?
USCIS doesn't publish approval rates broken down by job title, but customer success roles face higher scrutiny than clearly technical positions. The most common reason for a Request for Evidence is failure to establish specialty occupation, particularly when job postings list a degree as preferred rather than required. Employers with experienced immigration counsel who can draft a strong specialty occupation argument significantly improve approval odds. The technical complexity of the product the team supports also matters.
What is the prevailing wage requirement for sponsored Head Of Customer Success jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.