Head Of Customer Success Jobs in USA with Visa Sponsorship
Head of Customer Success roles are among the more sponsorship-friendly senior positions in the U.S. Companies filing H-1B visa and L-1 visa petitions regularly hire for this title, particularly in SaaS and enterprise tech, where a relevant bachelor's degree in business, communications, or a related field typically satisfies specialty occupation requirements. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsWhy Harvey
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started.
Role Overview
As the Head of Customer Success, Enterprise - Americas, you will own the strategy, execution, and outcomes of Harvey's enterprise customer success motion across the United States, Canada, and Latin America. You will lead a team of Enterprise CSMs and CS Leaders, driving value realization for Harvey's largest and most strategic accounts — top law firms and enterprise legal departments — and ensuring they derive maximum, measurable ROI from our AI platform. This is a senior leadership role that reports directly to the VP of Customer Success and requires a builder's mindset: you will define the playbooks, scale the team, and set the standard for what world-class customer success looks like at Harvey across the Americas.
- Strategic Leadership: Define and execute the enterprise CS strategy for the Americas, including account segmentation, team structure, success planning, and expansion motions that align to Harvey's revenue and retention goals.
- Team Building & Development: Recruit, coach, and develop a high-performing team of Enterprise CSMs and CS Leaders. Foster a culture of accountability, empathy, and excellence. Set clear expectations, run effective operating cadences, and manage performance with rigor.
- Customer Outcomes & Retention: Own net revenue retention (NRR), adoption, and renewal targets for the Americas enterprise book of business. Partner with Sales leadership to drive expansion and ensure seamless post-sale handoffs.
- Operational Excellence: Build and refine scalable CS processes — onboarding frameworks, QBR cadences, health scoring models, escalation workflows, and renewal playbooks — that enable the team to manage a growing portfolio of enterprise accounts.
- Cross-Functional Partnership: Serve as the voice of the Americas enterprise customer to Product, Engineering, Sales, and Marketing. Translate customer feedback into actionable insights that shape the product roadmap and go-to-market strategy.
- Executive Engagement: Personally engage with C-suite stakeholders at Harvey's most strategic accounts — General Counsels, Chief Knowledge Officers, Managing Partners — to build lasting executive relationships and drive strategic alignment.
What You Have
- 10+ years of experience in customer success, account management, or strategic consulting, with at least 5 years managing and scaling CS teams in an enterprise SaaS environment.
- Proven track record of owning and exceeding NRR, adoption, and expansion targets at scale.
- Deep experience building and leading teams of 10+ across multiple segments (enterprise, majors) and geographies (US, Canada, LATAM).
- Strong executive presence and the ability to engage confidently with C-suite legal and business stakeholders.
- Experience in legal technology, professional services, or selling into law firms and corporate legal departments is strongly preferred.
- Familiarity with AI/LLM technology and comfort evangelizing emerging technology to skeptical, risk-averse audiences.
- Analytical rigor — you lead with data, build dashboards, and use metrics (adoption rates, health scores, utilization, ARR growth) to drive decisions.
- Results-driven with the ability to ruthlessly prioritize competing demands across a large, complex book of business.
- A builder's mentality — you thrive in fast-paced, ambiguous environments and are energized by creating structure where none exists.
What We Offer
- A chance to be at the forefront of AI technology and innovation, directly impacting how the legal industry operates and evolves.
- The opportunity to shape and scale Harvey's customer success function across an entire region during a period of hyper-growth.
- A collaborative, high-intensity work environment that promotes growth, learning, and development.
Compensation
$276,000-$325,000
Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices here.
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Why Harvey
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started.
Role Overview
As the Head of Customer Success, Enterprise - Americas, you will own the strategy, execution, and outcomes of Harvey's enterprise customer success motion across the United States, Canada, and Latin America. You will lead a team of Enterprise CSMs and CS Leaders, driving value realization for Harvey's largest and most strategic accounts — top law firms and enterprise legal departments — and ensuring they derive maximum, measurable ROI from our AI platform. This is a senior leadership role that reports directly to the VP of Customer Success and requires a builder's mindset: you will define the playbooks, scale the team, and set the standard for what world-class customer success looks like at Harvey across the Americas.
- Strategic Leadership: Define and execute the enterprise CS strategy for the Americas, including account segmentation, team structure, success planning, and expansion motions that align to Harvey's revenue and retention goals.
- Team Building & Development: Recruit, coach, and develop a high-performing team of Enterprise CSMs and CS Leaders. Foster a culture of accountability, empathy, and excellence. Set clear expectations, run effective operating cadences, and manage performance with rigor.
- Customer Outcomes & Retention: Own net revenue retention (NRR), adoption, and renewal targets for the Americas enterprise book of business. Partner with Sales leadership to drive expansion and ensure seamless post-sale handoffs.
- Operational Excellence: Build and refine scalable CS processes — onboarding frameworks, QBR cadences, health scoring models, escalation workflows, and renewal playbooks — that enable the team to manage a growing portfolio of enterprise accounts.
- Cross-Functional Partnership: Serve as the voice of the Americas enterprise customer to Product, Engineering, Sales, and Marketing. Translate customer feedback into actionable insights that shape the product roadmap and go-to-market strategy.
- Executive Engagement: Personally engage with C-suite stakeholders at Harvey's most strategic accounts — General Counsels, Chief Knowledge Officers, Managing Partners — to build lasting executive relationships and drive strategic alignment.
What You Have
- 10+ years of experience in customer success, account management, or strategic consulting, with at least 5 years managing and scaling CS teams in an enterprise SaaS environment.
- Proven track record of owning and exceeding NRR, adoption, and expansion targets at scale.
- Deep experience building and leading teams of 10+ across multiple segments (enterprise, majors) and geographies (US, Canada, LATAM).
- Strong executive presence and the ability to engage confidently with C-suite legal and business stakeholders.
- Experience in legal technology, professional services, or selling into law firms and corporate legal departments is strongly preferred.
- Familiarity with AI/LLM technology and comfort evangelizing emerging technology to skeptical, risk-averse audiences.
- Analytical rigor — you lead with data, build dashboards, and use metrics (adoption rates, health scores, utilization, ARR growth) to drive decisions.
- Results-driven with the ability to ruthlessly prioritize competing demands across a large, complex book of business.
- A builder's mentality — you thrive in fast-paced, ambiguous environments and are energized by creating structure where none exists.
What We Offer
- A chance to be at the forefront of AI technology and innovation, directly impacting how the legal industry operates and evolves.
- The opportunity to shape and scale Harvey's customer success function across an entire region during a period of hyper-growth.
- A collaborative, high-intensity work environment that promotes growth, learning, and development.
Compensation
$276,000-$325,000
Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices here.
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
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Get Access To All JobsTips for Finding Head Of Customer Success Jobs
Lead with your book of business
Visa officers and hiring managers both want evidence of impact. Quantify retention rates, NRR improvements, and team size you've managed. Concrete metrics make your specialty occupation case stronger and your application more competitive against other candidates.
Target SaaS and enterprise tech employers
These industries file the highest volume of H-1B petitions for customer success leadership. Companies with established immigration programs move faster, have immigration counsel on retainer, and are less likely to drop sponsorship midway through the hiring process.
Clarify your degree field early
H-1B specialty occupation requires a directly related bachelor's degree. Business administration, communications, marketing, and computer science all commonly support this role. Flag your degree field upfront so employers can assess sponsorship feasibility before investing in interviews.
Understand the L-1A pathway if you're transferring
If you've managed customer success teams at a multinational company for at least one year abroad, an L-1A intracompany transfer may be available. This bypasses the H-1B lottery entirely and suits managerial roles like this one specifically.
Prepare for the specialty occupation argument
USCIS sometimes challenges customer success roles as too generalist. Come prepared with a detailed job description showing that the role requires specialized knowledge, not just interpersonal skills, ideally tied to a technical product or platform your team supports.
Browse sponsoring employers on Migrate Mate
Not every company that hires for this role will sponsor visas. Migrate Mate filters jobs by sponsorship availability so you're only seeing employers actively open to filing petitions, saving you from applying to roles that will stall at the offer stage.
Frequently Asked Questions
Can a Head of Customer Success role qualify for H-1B sponsorship?
Yes, but it depends on how the role is structured. USCIS requires that the position constitute a specialty occupation, meaning it normally requires at least a bachelor's degree in a specific related field. Customer success leadership roles at tech companies, especially those tied to complex SaaS products or enterprise implementations, generally qualify. Roles framed as generalist account management with no degree requirement are more likely to face a Request for Evidence.
What degree do I need for H-1B sponsorship in this role?
A bachelor's degree in business administration, communications, marketing, management information systems, or a closely related field is the most common qualifying credential. Computer science or engineering degrees also work well if the customer success role is technical in nature. USCIS looks for a direct relationship between your degree field and the job duties, so a degree in an unrelated area like fine arts would require additional documentation to bridge the gap.
How do I find Head of Customer Success jobs that offer visa sponsorship?
Most job postings don't explicitly state sponsorship status, which makes filtering difficult on general platforms. Migrate Mate is built specifically for this, showing only roles from employers open to sponsoring work visas. Searching there saves you from progressing through multiple interview rounds only to learn at the offer stage that the company doesn't sponsor. SaaS companies and enterprise software firms are your highest-probability targets.
Is the L-1A visa a realistic option for this role?
Yes, if you've worked for a multinational company in a managerial or executive capacity for at least one continuous year in the past three years. Head of Customer Success roles that involve managing a team, not just individual contributors, often satisfy the managerial employee requirement. The L-1A is particularly attractive because it bypasses the H-1B lottery and has a direct pathway to an EB-1C green card, making it a strong alternative if you're eligible.
What's the H-1B approval rate for customer success roles, and what can affect it?
USCIS doesn't publish approval rates broken down by job title, but customer success roles face higher scrutiny than clearly technical positions. The most common reason for a Request for Evidence is failure to establish specialty occupation, particularly when job postings list a degree as preferred rather than required. Employers with experienced immigration counsel who can draft a strong specialty occupation argument significantly improve approval odds. The technical complexity of the product the team supports also matters.
What is the prevailing wage requirement for sponsored Head Of Customer Success jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.