Senior Customer Success Engineer Jobs in USA with Visa Sponsorship
Senior Customer Success Engineers are strong H-1B visa and L-1B candidates. The role qualifies as a specialty occupation requiring a bachelor's degree in computer science, engineering, or a related technical field, and most large employers sponsor regularly. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsBe Part of an Amazing Story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
As a Visual Support Captain, you will support Macy's initiatives through creative merchandise presentations, seasonal fashion trend statements, three-dimensional visual presentations, promotional events, corporate shop concepts, and prototypes. The Visual Support Captain creates compelling visual presentations, using placement and composition of mannequins and visual displays to convey current trends and seasonal campaign messages.
Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
Access the full menu of benefits offerings here.
What You Will Do
- Help build a proactive and solution-oriented customer-centric culture by leading a compelling visual presentation in the store.
- Demonstrate a keen understanding of trend messaging and seasonal fashion trend statements.
- Collaborate with, guide, and support merchandising teams in their workload completion.
- Update and maintain mannequin and visual presentations that uphold the Macy's brand and create three-dimensional visual merchandising displays.
- Greet and assist customers with locating and retrieving items and make appropriate partnerships for assistance when necessary.
- Demonstrate full understanding of store products, services, loyalty programs, and Macy's point of sale systems and use knowledge to help customers find what they need and suggest additional items.
- Ensure high-level of customer service through problem-solving and customer-focused resolutions.
- Ensure accuracy of promotional presentation, merchandise placement of key items, merchandising standards, proper fixture utilization and merchandising techniques.
- Maintain high customer readiness standards; deliver a clean, neat and easy to shop store environment through maintaining accessibility standards.
- Perform sales and/or support duties in addition to your direct visual responsibilities.
- Work with all levels of store partners and in alignment with the Regional Visual leaders.
- Meet with People Leaders throughout the day to reassess workload and priorities and provide continuous feedback that drives a positive customer experience, improves our processes, and aligns to our merchandising guidelines.
- Educate all colleagues on basic merchandising and visual presentation.
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
Who You Are
- Flexible availability, including days, evenings, weekends and holidays, with regular, dependable attendance and punctuality
- Ability to communicate and share information with diverse groups of customers and peers
- Self-starter who is able to adapt quickly to changing customer expectations and needs
- Resourceful and able to adapt quickly to changing priorities and deadlines
- Ability to interpret, lead and execute visual merchandising directives
- 1-2 years of Retail merchandising and/or visual display experience is required
- Art, design, or creative background; awareness of current fashion trends preferred
Essential Physical Requirements You Will Perform
- Prolonged periods (at least two consecutive hours) of standing/walking around the store or department
- Frequent use of computers and handheld electronic equipment
- Reaching, including above eye level, crouching, kneeling, stooping, climbing ladders and color vision
- Lifting and moving items weighing up to 25lbs.
About us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - Apply Today!
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.
Be Part of an Amazing Story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
As a Visual Support Captain, you will support Macy's initiatives through creative merchandise presentations, seasonal fashion trend statements, three-dimensional visual presentations, promotional events, corporate shop concepts, and prototypes. The Visual Support Captain creates compelling visual presentations, using placement and composition of mannequins and visual displays to convey current trends and seasonal campaign messages.
Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
Access the full menu of benefits offerings here.
What You Will Do
- Help build a proactive and solution-oriented customer-centric culture by leading a compelling visual presentation in the store.
- Demonstrate a keen understanding of trend messaging and seasonal fashion trend statements.
- Collaborate with, guide, and support merchandising teams in their workload completion.
- Update and maintain mannequin and visual presentations that uphold the Macy's brand and create three-dimensional visual merchandising displays.
- Greet and assist customers with locating and retrieving items and make appropriate partnerships for assistance when necessary.
- Demonstrate full understanding of store products, services, loyalty programs, and Macy's point of sale systems and use knowledge to help customers find what they need and suggest additional items.
- Ensure high-level of customer service through problem-solving and customer-focused resolutions.
- Ensure accuracy of promotional presentation, merchandise placement of key items, merchandising standards, proper fixture utilization and merchandising techniques.
- Maintain high customer readiness standards; deliver a clean, neat and easy to shop store environment through maintaining accessibility standards.
- Perform sales and/or support duties in addition to your direct visual responsibilities.
- Work with all levels of store partners and in alignment with the Regional Visual leaders.
- Meet with People Leaders throughout the day to reassess workload and priorities and provide continuous feedback that drives a positive customer experience, improves our processes, and aligns to our merchandising guidelines.
- Educate all colleagues on basic merchandising and visual presentation.
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
Who You Are
- Flexible availability, including days, evenings, weekends and holidays, with regular, dependable attendance and punctuality
- Ability to communicate and share information with diverse groups of customers and peers
- Self-starter who is able to adapt quickly to changing customer expectations and needs
- Resourceful and able to adapt quickly to changing priorities and deadlines
- Ability to interpret, lead and execute visual merchandising directives
- 1-2 years of Retail merchandising and/or visual display experience is required
- Art, design, or creative background; awareness of current fashion trends preferred
Essential Physical Requirements You Will Perform
- Prolonged periods (at least two consecutive hours) of standing/walking around the store or department
- Frequent use of computers and handheld electronic equipment
- Reaching, including above eye level, crouching, kneeling, stooping, climbing ladders and color vision
- Lifting and moving items weighing up to 25lbs.
About us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - Apply Today!
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.
See all 238+ Senior Customer Success Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Senior Customer Success Engineer roles.
Get Access To All JobsTips for Finding Visa Sponsorship as a Senior Customer Success Engineer
Lead with technical depth, not account management
H-1B approval for this role depends on demonstrating it requires specialized technical knowledge. Emphasize API integrations, architecture reviews, and complex troubleshooting over relationship management or renewal work in your resume and offer letter.
Confirm your employer files H-1B before accepting
Not every company that hires Senior CSEs sponsors visas. Before investing in interviews, ask the recruiter directly whether they have an active H-1B sponsorship program and have filed petitions for similar roles before.
Request a specialty occupation job description
USCIS scrutinizes CSE roles for degree requirements. Ensure your offer letter explicitly states a bachelor's degree in a specific technical field is required, not just preferred. Ambiguous language is one of the most common denial triggers.
Document the technical complexity of your past work
Build a portfolio of evidence: architecture diagrams, technical runbooks, integration documentation you authored. This directly supports the specialty occupation argument if USCIS issues a Request for Evidence after your employer files.
Target SaaS and enterprise software companies first
Companies selling complex technical products, including infrastructure platforms, developer tools, and data products, file LCAs for CSE roles far more frequently than general software firms. Filtering by product complexity improves your sponsorship odds meaningfully.
Understand how L-1B works if you're transferring internally
If you already work for a multinational company abroad, an L-1B intracompany transfer may be faster than the H-1B lottery. It requires 12 months of employment outside the U.S. and proof of specialized knowledge specific to your employer.
Frequently Asked Questions
Does a Senior Customer Success Engineer role qualify for H-1B sponsorship?
Yes, but the job description needs to clearly require a bachelor's degree in a specific technical field such as computer science, information systems, or engineering. Roles framed primarily around account management or renewals face higher RFE rates. Positions that emphasize technical implementation, API troubleshooting, or solutions architecture have stronger specialty occupation arguments and are approved with greater consistency.
What degree do I need for a sponsored Senior CSE role?
Most employers and USCIS require a bachelor's degree in computer science, software engineering, information technology, or a closely related field. A business or communications degree alone is unlikely to support the specialty occupation requirement. If your degree is from Australia, India, or the UK, a three-year bachelor's is generally accepted as equivalent to a U.S. four-year degree, provided it's in a qualifying technical field.
How can I find Senior Customer Success Engineer jobs that sponsor H-1B visas?
Migrate Mate filters job listings specifically by visa sponsorship availability, so you can browse Senior CSE openings from employers who have an active sponsorship program without having to ask each recruiter individually. This saves significant time and reduces the risk of going deep into an interview process before learning a company won't file.
Are H-1B RFEs common for Customer Success Engineer roles?
More common than for pure software engineering roles. USCIS sometimes questions whether customer-facing positions meet the specialty occupation standard, particularly if the job description includes duties that could be performed without a technical degree. Employers who have previously filed for this job title and received approvals, and who submit a precise, technically detailed job description, see lower RFE rates than first-time filers or companies with generic descriptions.
Can I get sponsored as a Senior CSE on an O-1 visa instead of H-1B?
O-1A is an option if you have documented extraordinary achievement, such as published technical work, significant industry recognition, or measurable organizational impact at scale. It bypasses the H-1B lottery entirely and has no annual cap. In practice, most Senior CSEs pursue H-1B visa because meeting O-1A's evidentiary standard is difficult without a strong track record of high-profile contributions. An immigration attorney can assess whether your background qualifies.
What is the prevailing wage requirement for sponsored Senior Customer Success Engineer jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.