Senior Customer Success Engineer Jobs in USA with Visa Sponsorship
Senior Customer Success Engineers are strong H-1B visa and L-1B candidates. The role qualifies as a specialty occupation requiring a bachelor's degree in computer science, engineering, or a related technical field, and most large employers sponsor regularly. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsINTRODUCTION
Your work days are brighter here.
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.
ABOUT THE TEAM
We believe that everything starts with learning. And that by changing the way the world learns, we can change the world for the better. If that’s a mission that excites you, you’ll be in great company at Sana in Workday.
We’re on a mission to revolutionise how humans access knowledge through artificial intelligence. Throughout history, breakthroughs in knowledge sharing, from the Library of Alexandria to the printing press to Google, have been pivotal drivers of human progress. Today, as the volume of human knowledge grows exponentially, making it accessible and actionable remains one of humanity’s most critical challenges. We’re building a future where knowledge isn’t just more accessible; it’s a catalyst for achieving the previously impossible. If all of this sounds exciting, you’re in the right place.
ABOUT THE ROLE
As a Customer Success Manager, you will work with leading organizations adopting Workday Learn, powered by Sana (joint WD + Sana Learn customers), ensuring they achieve meaningful outcomes from their investment.
You will partner with customers from early stages through long-term success, owning adoption, value realization, and growth. You are accountable for ensuring customers realize measurable impact from Sana Learn.
This role combines customer success, strategic problem solving, and change leadership. You will work alongside a highly driven, entrepreneurial team and play a key role in how customers succeed with Sana.
WHAT YOU’LL DO
Own Customer Outcomes
- Own a portfolio of customers using Sana Learn, accountable for adoption, engagement, and long-term value
- Define success plans, KPIs, and measurable outcomes aligned to customer goals
- Monitor customer health using product usage, stakeholder feedback, and renewal signals
- Identify risks early and drive clear mitigation plans
Drive Adoption and Value Realization
- Lead conversations with customers to define what success looks like and how to achieve it
- Design adoption strategies that drive meaningful usage and sustained engagement
- Help customers move from initial usage to scaled, organization-wide impact
- Ensure customers realize value—not just use the product
Act as a Strategic Partner
- Work closely with HR, L&D, IT, and business leaders to connect Sana Learn to business priorities
- Help customers identify and prioritize high-impact use cases
- Bring structure to ambiguous challenges and drive them to outcomes
- Elevate conversations from product usage to measurable business impact
Maintain Visibility Across the Customer Journey
- Stay closely aligned to customer progress to ensure continuity into long-term success
- Maintain a clear view of risks, progress, and outcomes across each account
- Ensure customers are set up for sustained success over time
Drive Retention and Growth
- Lead Executive Business Reviews (EBRs), clearly articulating value, outcomes, and future opportunities
- Identify expansion opportunities across teams, use cases, and geographies
- Partner with account teams to support renewals and long-term growth
- Bring customer stories to life to bring
Contribute to How We Scale
- Translate customer insights into AI-native playbooks, health models, and adoption strategies that can be scaled across the CS organization
- Define and codify what AI-first customer journeys look like (from initial adoption scaled impact measurable business outcomes)
- Leverage agents, product telemetry, and AI-driven insights to move from reactive to proactive and predictive customer success
- Partner cross-functionally to embed guidance directly into workflows and in-product experiences
- Act as a proving ground for “leapfrog” CS — testing, refining, and operationalizing new AI-driven motions before scaling broadly
- Contribute to building a scalable, high-impact, AI-native customer success model for Workday
WHAT WILL HELP YOU THRIVE
- You are naturally curious and always seeking to learn
- You are comfortable operating in ambiguity and solving open-ended problems
- You are impact-driven and focused on outcomes, not activity
- You have an entrepreneurial mindset and enjoy building and improving how things work
- You collaborate effectively and influence without authority
- You are energized by learning, AI, and driving change in organizations
ABOUT YOU
We are looking for individuals who thrive in fast-moving, ambiguous environments and are motivated by building and improving how things work.
Must be within commuting distance to the Workday NYC office
Strong candidates often come from one of the following backgrounds:
- Enterprise Customer Success: High-performing CSMs who have driven adoption, value, and expansion in complex B2B SaaS environments
- Consulting or Strategy: Experience solving ambiguous problems and working directly with senior stakeholders (e.g. MBB, Tier 2 consulting, or similar roles)
- Implementation or Transformation Roles: Experience driving large-scale change, adoption, or system rollouts within enterprise organizations
Regardless of background, you are:
- A builder who improves systems, not just follows them
- Comfortable operating with ownership and autonomy
- Able to move from strategy to execution
- Focused on outcomes and impact, not just activity
BASIC QUALIFICATIONS
- 3+ years of experience in customer success, consulting, or similar roles
- Experience working with enterprise customers and senior stakeholders (e.g. MBB, Tier 2 consulting, or similar roles)
- Proven ability to drive adoption and measurable customer outcomes
WORKDAY PAY TRANSPARENCY STATEMENT
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.
Primary Location: USA.NY.New York City
Primary Location Base Pay Range: $128,200 USD - $192,200 USD
Additional US Location(s) Base Pay Range: $108,200 USD - $192,200 USD
OUR APPROACH TO FLEXIBLE WORK
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email accommodations@workday.com.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.
Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.
In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.
INTRODUCTION
Your work days are brighter here.
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.
ABOUT THE TEAM
We believe that everything starts with learning. And that by changing the way the world learns, we can change the world for the better. If that’s a mission that excites you, you’ll be in great company at Sana in Workday.
We’re on a mission to revolutionise how humans access knowledge through artificial intelligence. Throughout history, breakthroughs in knowledge sharing, from the Library of Alexandria to the printing press to Google, have been pivotal drivers of human progress. Today, as the volume of human knowledge grows exponentially, making it accessible and actionable remains one of humanity’s most critical challenges. We’re building a future where knowledge isn’t just more accessible; it’s a catalyst for achieving the previously impossible. If all of this sounds exciting, you’re in the right place.
ABOUT THE ROLE
As a Customer Success Manager, you will work with leading organizations adopting Workday Learn, powered by Sana (joint WD + Sana Learn customers), ensuring they achieve meaningful outcomes from their investment.
You will partner with customers from early stages through long-term success, owning adoption, value realization, and growth. You are accountable for ensuring customers realize measurable impact from Sana Learn.
This role combines customer success, strategic problem solving, and change leadership. You will work alongside a highly driven, entrepreneurial team and play a key role in how customers succeed with Sana.
WHAT YOU’LL DO
Own Customer Outcomes
- Own a portfolio of customers using Sana Learn, accountable for adoption, engagement, and long-term value
- Define success plans, KPIs, and measurable outcomes aligned to customer goals
- Monitor customer health using product usage, stakeholder feedback, and renewal signals
- Identify risks early and drive clear mitigation plans
Drive Adoption and Value Realization
- Lead conversations with customers to define what success looks like and how to achieve it
- Design adoption strategies that drive meaningful usage and sustained engagement
- Help customers move from initial usage to scaled, organization-wide impact
- Ensure customers realize value—not just use the product
Act as a Strategic Partner
- Work closely with HR, L&D, IT, and business leaders to connect Sana Learn to business priorities
- Help customers identify and prioritize high-impact use cases
- Bring structure to ambiguous challenges and drive them to outcomes
- Elevate conversations from product usage to measurable business impact
Maintain Visibility Across the Customer Journey
- Stay closely aligned to customer progress to ensure continuity into long-term success
- Maintain a clear view of risks, progress, and outcomes across each account
- Ensure customers are set up for sustained success over time
Drive Retention and Growth
- Lead Executive Business Reviews (EBRs), clearly articulating value, outcomes, and future opportunities
- Identify expansion opportunities across teams, use cases, and geographies
- Partner with account teams to support renewals and long-term growth
- Bring customer stories to life to bring
Contribute to How We Scale
- Translate customer insights into AI-native playbooks, health models, and adoption strategies that can be scaled across the CS organization
- Define and codify what AI-first customer journeys look like (from initial adoption scaled impact measurable business outcomes)
- Leverage agents, product telemetry, and AI-driven insights to move from reactive to proactive and predictive customer success
- Partner cross-functionally to embed guidance directly into workflows and in-product experiences
- Act as a proving ground for “leapfrog” CS — testing, refining, and operationalizing new AI-driven motions before scaling broadly
- Contribute to building a scalable, high-impact, AI-native customer success model for Workday
WHAT WILL HELP YOU THRIVE
- You are naturally curious and always seeking to learn
- You are comfortable operating in ambiguity and solving open-ended problems
- You are impact-driven and focused on outcomes, not activity
- You have an entrepreneurial mindset and enjoy building and improving how things work
- You collaborate effectively and influence without authority
- You are energized by learning, AI, and driving change in organizations
ABOUT YOU
We are looking for individuals who thrive in fast-moving, ambiguous environments and are motivated by building and improving how things work.
Must be within commuting distance to the Workday NYC office
Strong candidates often come from one of the following backgrounds:
- Enterprise Customer Success: High-performing CSMs who have driven adoption, value, and expansion in complex B2B SaaS environments
- Consulting or Strategy: Experience solving ambiguous problems and working directly with senior stakeholders (e.g. MBB, Tier 2 consulting, or similar roles)
- Implementation or Transformation Roles: Experience driving large-scale change, adoption, or system rollouts within enterprise organizations
Regardless of background, you are:
- A builder who improves systems, not just follows them
- Comfortable operating with ownership and autonomy
- Able to move from strategy to execution
- Focused on outcomes and impact, not just activity
BASIC QUALIFICATIONS
- 3+ years of experience in customer success, consulting, or similar roles
- Experience working with enterprise customers and senior stakeholders (e.g. MBB, Tier 2 consulting, or similar roles)
- Proven ability to drive adoption and measurable customer outcomes
WORKDAY PAY TRANSPARENCY STATEMENT
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.
Primary Location: USA.NY.New York City
Primary Location Base Pay Range: $128,200 USD - $192,200 USD
Additional US Location(s) Base Pay Range: $108,200 USD - $192,200 USD
OUR APPROACH TO FLEXIBLE WORK
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email accommodations@workday.com.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.
Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.
In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.
See all 1,041+ Senior Customer Success Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Senior Customer Success Engineer roles.
Get Access To All JobsTips for Finding Visa Sponsorship as a Senior Customer Success Engineer
Lead with technical depth, not account management
H-1B approval for this role depends on demonstrating it requires specialized technical knowledge. Emphasize API integrations, architecture reviews, and complex troubleshooting over relationship management or renewal work in your resume and offer letter.
Confirm your employer files H-1B before accepting
Not every company that hires Senior CSEs sponsors visas. Before investing in interviews, ask the recruiter directly whether they have an active H-1B sponsorship program and have filed petitions for similar roles before.
Request a specialty occupation job description
USCIS scrutinizes CSE roles for degree requirements. Ensure your offer letter explicitly states a bachelor's degree in a specific technical field is required, not just preferred. Ambiguous language is one of the most common denial triggers.
Document the technical complexity of your past work
Build a portfolio of evidence: architecture diagrams, technical runbooks, integration documentation you authored. This directly supports the specialty occupation argument if USCIS issues a Request for Evidence after your employer files.
Target SaaS and enterprise software companies first
Companies selling complex technical products, including infrastructure platforms, developer tools, and data products, file LCAs for CSE roles far more frequently than general software firms. Filtering by product complexity improves your sponsorship odds meaningfully.
Understand how L-1B works if you're transferring internally
If you already work for a multinational company abroad, an L-1B intracompany transfer may be faster than the H-1B lottery. It requires 12 months of employment outside the U.S. and proof of specialized knowledge specific to your employer.
Frequently Asked Questions
Does a Senior Customer Success Engineer role qualify for H-1B sponsorship?
Yes, but the job description needs to clearly require a bachelor's degree in a specific technical field such as computer science, information systems, or engineering. Roles framed primarily around account management or renewals face higher RFE rates. Positions that emphasize technical implementation, API troubleshooting, or solutions architecture have stronger specialty occupation arguments and are approved with greater consistency.
What degree do I need for a sponsored Senior CSE role?
Most employers and USCIS require a bachelor's degree in computer science, software engineering, information technology, or a closely related field. A business or communications degree alone is unlikely to support the specialty occupation requirement. If your degree is from Australia, India, or the UK, a three-year bachelor's is generally accepted as equivalent to a U.S. four-year degree, provided it's in a qualifying technical field.
How can I find Senior Customer Success Engineer jobs that sponsor H-1B visas?
Migrate Mate filters job listings specifically by visa sponsorship availability, so you can browse Senior CSE openings from employers who have an active sponsorship program without having to ask each recruiter individually. This saves significant time and reduces the risk of going deep into an interview process before learning a company won't file.
Are H-1B RFEs common for Customer Success Engineer roles?
More common than for pure software engineering roles. USCIS sometimes questions whether customer-facing positions meet the specialty occupation standard, particularly if the job description includes duties that could be performed without a technical degree. Employers who have previously filed for this job title and received approvals, and who submit a precise, technically detailed job description, see lower RFE rates than first-time filers or companies with generic descriptions.
Can I get sponsored as a Senior CSE on an O-1 visa instead of H-1B?
O-1A is an option if you have documented extraordinary achievement, such as published technical work, significant industry recognition, or measurable organizational impact at scale. It bypasses the H-1B lottery entirely and has no annual cap. In practice, most Senior CSEs pursue H-1B visa because meeting O-1A's evidentiary standard is difficult without a strong track record of high-profile contributions. An immigration attorney can assess whether your background qualifies.
What is the prevailing wage requirement for sponsored Senior Customer Success Engineer jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.