Customer Experience Manager Jobs in USA with Visa Sponsorship
Customer Experience Managers can qualify for H-1B visa, E-3 visa, and TN visas with a bachelor's degree in business, marketing, communications, or related field. This role meets specialty occupation requirements due to the analytical skills needed for customer journey optimization and CRM strategy implementation. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsConsultant, Customer Experience & Business Process Improvement (CX & BPI)
This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
The Customer Experience & Business Process Improvement (CX & BPI) team is a global team of senior, certified professionals, with decades of cross-functional and cross-industry experience in driving transformation and customer experience, problem solving and bringing outside-in perspectives. Our vision is to be the team that shapes and drives what’s next for HPE. Our mission is to turn bold ideas & complex challenges into sustainable business impact, powered by breakthrough innovation & world-class customer experience.
We offer:
- A competitive salary and award-winning benefits
- A diverse, inclusive, and supportive culture
- Growth through professional development, on-the-job learning and stretch assignments
- A network of talented and motivated colleagues
- Work-life balance and support for career development
Responsibilities:
- Facilitate the definition of business/operations strategy for a focused program, by engaging and influencing senior leaders.
- Support cross-functional transformation projects by identifying opportunities, building solutions, implementing solutions across different teams.
- Apply frameworks and best practices to evaluate the transformation program’s readiness to launch, developing action plans, leading program mobilization efforts, and providing advisory and program management services throughout the life of the program.
- Evaluate and analyze data to support business strategy/operations improvements.
- Re-engineer processes to improve delivery, reduce complexity, reduce waste and incorporate accountability to sustain the change.
- Define and execute change management initiatives in support of strategy and process changes, including stakeholder assessments and communications.
- Foster organization wide collaboration in solving problems.
- Engage and collaborate with senior stakeholders.
Education and Experience:
Required:
- Bachelor's or Master's degree in Business Management, Engineering or equivalent or Relevant experience supporting cross-functional, strategic or transformation projects.
- Typically, 6+ years of experience supporting transformation and improvement programs.
- Demonstrated experience defining and establishing program structure and governance frameworks, KPI measurement, benchmarking, stakeholder management, and fiscal management.
Preferred:
- Project management certification such as PMP/PMI certification
- Lean Six Sigma or equivalent improvement framework.
- Change management experience.
- Management Consulting experience
- Advanced facilitation skills
- Previous experience in the technology industry and/or one of the areas of Supply Chain (Plan, Source, Manufacture, Deliver), Sales Operations, Product Management & Support / Services.
Knowledge and Skills:
- Growth Mindset: curious; continually learns and applies knowledge; challenges existing thinking and practices; contributes and adopts new ideas and approaches.
- Collaborative: works well with others; builds strong relationships and trust; contributes to an environment that promotes effective teamwork and strong collaboration.
- Adaptable communicator: ability to clearly and effectively convey ideas and updates (in both verbal and written communication) across all levels of the organization.
- Goal orientated: works independently, directing their initiative, ownership, and energy to getting things done and achieving results.
- Flexible and Organized: professional and structured approach to program delivery; ability to work under pressure and to tight timescales with minimal supervision.
- Strategic thinker and problem solver: proactively anticipates issues and identifies practical solutions through analysis of data and application of business and technical acumen.
- Prioritization skills: comfortable working within a complex and global environment, with different stakeholder and interest groups.
- Influence and negotiation skills: ability to build strong relationships with multiple senior stakeholders to shape programs from high level objectives, address concerns, and effect change.
- Excellent Microsoft Office skills.
Accessibility
HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.
Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Job: Quality
Job Level: Expert
The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
- United States of America: Annual Salary USD 111,000 - 211,000 in Colorado // 105,500 - 243,000 in Texas
The listed salary range reflects base salary. Variable incentives may also be offered.
Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html
The estimated job application period closure is January 25 2027; this timeline is provided for transparency and internal planning purposes.
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
Recruitment Fraud Alert
We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as bank account details, Social Security numbers, or national IDs via social media or chat applications.
All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.
Consultant, Customer Experience & Business Process Improvement (CX & BPI)
This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
The Customer Experience & Business Process Improvement (CX & BPI) team is a global team of senior, certified professionals, with decades of cross-functional and cross-industry experience in driving transformation and customer experience, problem solving and bringing outside-in perspectives. Our vision is to be the team that shapes and drives what’s next for HPE. Our mission is to turn bold ideas & complex challenges into sustainable business impact, powered by breakthrough innovation & world-class customer experience.
We offer:
- A competitive salary and award-winning benefits
- A diverse, inclusive, and supportive culture
- Growth through professional development, on-the-job learning and stretch assignments
- A network of talented and motivated colleagues
- Work-life balance and support for career development
Responsibilities:
- Facilitate the definition of business/operations strategy for a focused program, by engaging and influencing senior leaders.
- Support cross-functional transformation projects by identifying opportunities, building solutions, implementing solutions across different teams.
- Apply frameworks and best practices to evaluate the transformation program’s readiness to launch, developing action plans, leading program mobilization efforts, and providing advisory and program management services throughout the life of the program.
- Evaluate and analyze data to support business strategy/operations improvements.
- Re-engineer processes to improve delivery, reduce complexity, reduce waste and incorporate accountability to sustain the change.
- Define and execute change management initiatives in support of strategy and process changes, including stakeholder assessments and communications.
- Foster organization wide collaboration in solving problems.
- Engage and collaborate with senior stakeholders.
Education and Experience:
Required:
- Bachelor's or Master's degree in Business Management, Engineering or equivalent or Relevant experience supporting cross-functional, strategic or transformation projects.
- Typically, 6+ years of experience supporting transformation and improvement programs.
- Demonstrated experience defining and establishing program structure and governance frameworks, KPI measurement, benchmarking, stakeholder management, and fiscal management.
Preferred:
- Project management certification such as PMP/PMI certification
- Lean Six Sigma or equivalent improvement framework.
- Change management experience.
- Management Consulting experience
- Advanced facilitation skills
- Previous experience in the technology industry and/or one of the areas of Supply Chain (Plan, Source, Manufacture, Deliver), Sales Operations, Product Management & Support / Services.
Knowledge and Skills:
- Growth Mindset: curious; continually learns and applies knowledge; challenges existing thinking and practices; contributes and adopts new ideas and approaches.
- Collaborative: works well with others; builds strong relationships and trust; contributes to an environment that promotes effective teamwork and strong collaboration.
- Adaptable communicator: ability to clearly and effectively convey ideas and updates (in both verbal and written communication) across all levels of the organization.
- Goal orientated: works independently, directing their initiative, ownership, and energy to getting things done and achieving results.
- Flexible and Organized: professional and structured approach to program delivery; ability to work under pressure and to tight timescales with minimal supervision.
- Strategic thinker and problem solver: proactively anticipates issues and identifies practical solutions through analysis of data and application of business and technical acumen.
- Prioritization skills: comfortable working within a complex and global environment, with different stakeholder and interest groups.
- Influence and negotiation skills: ability to build strong relationships with multiple senior stakeholders to shape programs from high level objectives, address concerns, and effect change.
- Excellent Microsoft Office skills.
Accessibility
HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.
Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Job: Quality
Job Level: Expert
The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
- United States of America: Annual Salary USD 111,000 - 211,000 in Colorado // 105,500 - 243,000 in Texas
The listed salary range reflects base salary. Variable incentives may also be offered.
Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html
The estimated job application period closure is January 25 2027; this timeline is provided for transparency and internal planning purposes.
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
Recruitment Fraud Alert
We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as bank account details, Social Security numbers, or national IDs via social media or chat applications.
All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.
See all 10,900+ Customer Experience Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Experience Manager roles.
Get Access To All JobsTips for Finding Visa Sponsorship as a Customer Experience Manager
Emphasize analytical and technical skills
Highlight experience with customer analytics platforms, CRM systems, and data visualization tools. These technical competencies strengthen your specialty occupation argument beyond general customer service experience.
Document process improvement achievements
Quantify customer satisfaction improvements, retention rate increases, and operational efficiency gains. Concrete metrics demonstrate the specialized knowledge required for strategic customer experience management.
Target companies with established CX programs
Focus on organizations with dedicated customer experience teams rather than startups where the role might blend with general support. Mature CX programs better justify visa sponsorship.
Align degree field with role requirements
Business, marketing, communications, psychology, or data analytics degrees typically support CX Manager positions. If your degree differs, emphasize relevant coursework and certifications.
Research industry-specific CX challenges
Different sectors face unique customer experience challenges. Demonstrate knowledge of industry-specific regulations, customer behaviors, and technology requirements during interviews and applications.
Consider multinational companies first
Companies with global operations often have established visa sponsorship processes and better understand the value of international talent in customer experience roles.
Frequently Asked Questions
Does Customer Experience Manager qualify as a specialty occupation for H-1B?
Yes, when the role requires a bachelor's degree in a specific field and involves specialized duties like customer analytics, journey mapping, or CRM strategy. Generic customer service roles typically don't qualify, but positions requiring analytical skills and strategic planning meet specialty occupation criteria.
What degree fields work for Customer Experience Manager visa sponsorship?
Business administration, marketing, communications, psychology, and data analytics degrees commonly support CX Manager positions. The key is showing how your degree's coursework relates to customer behavior analysis, market research, or business strategy rather than general management principles.
Do Customer Experience Manager roles get approved for work visas?
Approval rates are generally favorable when the position emphasizes analytical and strategic responsibilities. USCIS looks for roles that require specialized knowledge of customer analytics, process optimization, and cross-functional project management rather than basic customer support coordination.
Can I get TN visa sponsorship as a Customer Experience Manager?
Yes, under the Management Consultant category if you're Canadian or Mexican. The role must involve advisory services and strategic recommendations rather than direct operational management. Emphasize consulting aspects like process analysis and improvement recommendations.
How to find Customer Experience Manager jobs with visa sponsorship?
To find Customer Experience Manager jobs with visa sponsorship, use Migrate Mate, which specializes in connecting international candidates with sponsoring employers. Focus on tech companies, e-commerce businesses, and multinational corporations that frequently sponsor H-1B visa, L-1 visa, or other work visas for customer experience roles. These companies often need skilled professionals to manage global customer relationships and digital experience strategies.
What if my Customer Experience Manager role includes general management duties?
Focus on the specialized aspects that require specific education and training: data analysis, customer journey mapping, technology implementation, and strategic planning. Minimize emphasis on general supervisory tasks that any manager could perform regardless of educational background.
What is the prevailing wage requirement for sponsored Customer Experience Manager jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.