Customer Experience Manager Jobs in USA with Visa Sponsorship
Customer Experience Managers can qualify for H-1B visa, E-3 visa, and TN visas with a bachelor's degree in business, marketing, communications, or related field. This role meets specialty occupation requirements due to the analytical skills needed for customer journey optimization and CRM strategy implementation. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsAbout Harbinger
Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger’s best-in-class team of EV, battery, and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the growing demand for medium-duty EVs and Hybrids. Harbinger: Familiar Form, Revolutionary Foundation.
Job Overview
Harbinger is seeking an experienced Customer Experience (CX) Manager to lead dealer, fleet, and customer satisfaction initiatives throughout the ownership lifecycle. In this pivotal role, you will serve as the primary advocate for our partners and end-users, monitoring the holistic customer journey and driving robust dealer engagement. You will facilitate critical communications across internal departments and spearhead continuous improvement programs designed to optimize customer loyalty, elevate dealer satisfaction, and advance Harbinger’s strategic mission.
- Dealer Relationship Management: Serve as the principal relationship manager for assigned dealers and fleet accounts, facilitating regular engagement meetings and ensuring comprehensive dealer onboarding and support.
- Voice of the Customer (VOC) Leadership: Collect, analyze, and present comprehensive customer feedback regarding sales, delivery, service, parts, and support to executive leadership to identify recurring themes and strategic opportunities.
- Program & Process Optimization: Collaborate in the design and implementation of customer-facing programs, recommend evidence-based process improvements, and monitor the adoption and efficacy of these initiatives.
- Cross-Functional Collaboration: Act as the central liaison bridging Sales, Service, Parts, Engineering, Operations, and the Dealer Network. Track open action items and orchestrate rapid resolutions for escalated customer concerns.
- Performance Monitoring: Track and evaluate key performance indicators (KPIs) including Customer Satisfaction (CSAT), Net Promoter Score (NPS), Dealer Satisfaction, escalation response times, and retention metrics.
- Strategic Insights & Reporting: Support the development of performance dashboards and executive reports to provide actionable insights regarding customer trends, engagement metrics, and emerging risks.
Who You Are
- Experience: 8+ years of proven experience in Customer Experience, Account Management, or a closely related discipline.
- Education: Bachelor's degree in Business Administration, Communications, or a related field.
- Communication: Superior verbal, written, interpersonal, and presentation skills. You possess the ability to address complex inquiries confidently and employ strong negotiation skills to achieve mutually beneficial outcomes.
- Accountability: A high level of integrity and reliability, with a steadfast commitment to follow-through, transparent communication, and operational consistency.
- Adaptability & Stakeholder Management: Adept at interpreting complex customer needs, demonstrating active listening, and adjusting strategies to align with evolving priorities and feedback.
- Analytical & Strategic Thinking: Strong project management, organizational, and critical-thinking capabilities, tailored for success in a dynamic, fast-paced environment.
- Technical Proficiency: Advanced computer literacy with the ability to swiftly adapt to new enterprise software and reporting systems.
- Work Ethic: Self-motivated, versatile, and highly detail-oriented, with a proven capacity to manage shifting priorities and drive projects to completion.
Nice To Have
- Professional background in the commercial vehicle, fleet management, or automotive industries.
- Demonstrated experience managing, onboarding, or supporting a comprehensive Dealer Network.
- Proficiency with CX dashboarding tools, enterprise CRM platforms (e.g., Salesforce), and ticketing workflows.
- A proven track record of designing and scaling Voice of Customer (VOC) programs from inception.
Key Benefits & Perks
- Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
- Early-stage Stock Options
- Robust Retirement Savings (401k, HSA, FSA)
- Generous Paid Time Off (PTO) & Parental Leave
- Annual Vacation Bonus
- Wellness & Fertility Benefits
- Cell Phone Stipend
- Complimentary Meals & Stocked Kitchens
California Pay Range $120,000—$160,000 USD
Equal Opportunity
Harbinger is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Harbinger is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at info@harbingermotors.com.
Candidate Data Privacy
Harbinger may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Harbinger may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Harbinger may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our HR, legal, and finance teams, and the team(s) with the position(s) for which you are applying; (ii) Harbinger affiliates; and (iii) Harbinger’s service providers, including providers of background checks, staffing services, and cloud services. Harbinger may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services. Any unsolicited resumes or candidate profiles submitted in response to our job posting shall be considered the property of Harbinger and are not subject to payment of referral or placement fees if any such candidate is later hired by Harbinger unless you have a signed written agreement in place with us which covers the applicable job posting.
About Harbinger
Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger’s best-in-class team of EV, battery, and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the growing demand for medium-duty EVs and Hybrids. Harbinger: Familiar Form, Revolutionary Foundation.
Job Overview
Harbinger is seeking an experienced Customer Experience (CX) Manager to lead dealer, fleet, and customer satisfaction initiatives throughout the ownership lifecycle. In this pivotal role, you will serve as the primary advocate for our partners and end-users, monitoring the holistic customer journey and driving robust dealer engagement. You will facilitate critical communications across internal departments and spearhead continuous improvement programs designed to optimize customer loyalty, elevate dealer satisfaction, and advance Harbinger’s strategic mission.
- Dealer Relationship Management: Serve as the principal relationship manager for assigned dealers and fleet accounts, facilitating regular engagement meetings and ensuring comprehensive dealer onboarding and support.
- Voice of the Customer (VOC) Leadership: Collect, analyze, and present comprehensive customer feedback regarding sales, delivery, service, parts, and support to executive leadership to identify recurring themes and strategic opportunities.
- Program & Process Optimization: Collaborate in the design and implementation of customer-facing programs, recommend evidence-based process improvements, and monitor the adoption and efficacy of these initiatives.
- Cross-Functional Collaboration: Act as the central liaison bridging Sales, Service, Parts, Engineering, Operations, and the Dealer Network. Track open action items and orchestrate rapid resolutions for escalated customer concerns.
- Performance Monitoring: Track and evaluate key performance indicators (KPIs) including Customer Satisfaction (CSAT), Net Promoter Score (NPS), Dealer Satisfaction, escalation response times, and retention metrics.
- Strategic Insights & Reporting: Support the development of performance dashboards and executive reports to provide actionable insights regarding customer trends, engagement metrics, and emerging risks.
Who You Are
- Experience: 8+ years of proven experience in Customer Experience, Account Management, or a closely related discipline.
- Education: Bachelor's degree in Business Administration, Communications, or a related field.
- Communication: Superior verbal, written, interpersonal, and presentation skills. You possess the ability to address complex inquiries confidently and employ strong negotiation skills to achieve mutually beneficial outcomes.
- Accountability: A high level of integrity and reliability, with a steadfast commitment to follow-through, transparent communication, and operational consistency.
- Adaptability & Stakeholder Management: Adept at interpreting complex customer needs, demonstrating active listening, and adjusting strategies to align with evolving priorities and feedback.
- Analytical & Strategic Thinking: Strong project management, organizational, and critical-thinking capabilities, tailored for success in a dynamic, fast-paced environment.
- Technical Proficiency: Advanced computer literacy with the ability to swiftly adapt to new enterprise software and reporting systems.
- Work Ethic: Self-motivated, versatile, and highly detail-oriented, with a proven capacity to manage shifting priorities and drive projects to completion.
Nice To Have
- Professional background in the commercial vehicle, fleet management, or automotive industries.
- Demonstrated experience managing, onboarding, or supporting a comprehensive Dealer Network.
- Proficiency with CX dashboarding tools, enterprise CRM platforms (e.g., Salesforce), and ticketing workflows.
- A proven track record of designing and scaling Voice of Customer (VOC) programs from inception.
Key Benefits & Perks
- Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
- Early-stage Stock Options
- Robust Retirement Savings (401k, HSA, FSA)
- Generous Paid Time Off (PTO) & Parental Leave
- Annual Vacation Bonus
- Wellness & Fertility Benefits
- Cell Phone Stipend
- Complimentary Meals & Stocked Kitchens
California Pay Range $120,000—$160,000 USD
Equal Opportunity
Harbinger is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Harbinger is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at info@harbingermotors.com.
Candidate Data Privacy
Harbinger may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Harbinger may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Harbinger may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our HR, legal, and finance teams, and the team(s) with the position(s) for which you are applying; (ii) Harbinger affiliates; and (iii) Harbinger’s service providers, including providers of background checks, staffing services, and cloud services. Harbinger may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services. Any unsolicited resumes or candidate profiles submitted in response to our job posting shall be considered the property of Harbinger and are not subject to payment of referral or placement fees if any such candidate is later hired by Harbinger unless you have a signed written agreement in place with us which covers the applicable job posting.
See all 512+ Customer Experience Manager Jobs
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Get Access To All JobsTips for Finding Visa Sponsorship as a Customer Experience Manager
Emphasize analytical and technical skills
Highlight experience with customer analytics platforms, CRM systems, and data visualization tools. These technical competencies strengthen your specialty occupation argument beyond general customer service experience.
Document process improvement achievements
Quantify customer satisfaction improvements, retention rate increases, and operational efficiency gains. Concrete metrics demonstrate the specialized knowledge required for strategic customer experience management.
Target companies with established CX programs
Focus on organizations with dedicated customer experience teams rather than startups where the role might blend with general support. Mature CX programs better justify visa sponsorship.
Align degree field with role requirements
Business, marketing, communications, psychology, or data analytics degrees typically support CX Manager positions. If your degree differs, emphasize relevant coursework and certifications.
Research industry-specific CX challenges
Different sectors face unique customer experience challenges. Demonstrate knowledge of industry-specific regulations, customer behaviors, and technology requirements during interviews and applications.
Consider multinational companies first
Companies with global operations often have established visa sponsorship processes and better understand the value of international talent in customer experience roles.
Frequently Asked Questions
Does Customer Experience Manager qualify as a specialty occupation for H-1B?
Yes, when the role requires a bachelor's degree in a specific field and involves specialized duties like customer analytics, journey mapping, or CRM strategy. Generic customer service roles typically don't qualify, but positions requiring analytical skills and strategic planning meet specialty occupation criteria.
What degree fields work for Customer Experience Manager visa sponsorship?
Business administration, marketing, communications, psychology, and data analytics degrees commonly support CX Manager positions. The key is showing how your degree's coursework relates to customer behavior analysis, market research, or business strategy rather than general management principles.
Do Customer Experience Manager roles get approved for work visas?
Approval rates are generally favorable when the position emphasizes analytical and strategic responsibilities. USCIS looks for roles that require specialized knowledge of customer analytics, process optimization, and cross-functional project management rather than basic customer support coordination.
Can I get TN visa sponsorship as a Customer Experience Manager?
Yes, under the Management Consultant category if you're Canadian or Mexican. The role must involve advisory services and strategic recommendations rather than direct operational management. Emphasize consulting aspects like process analysis and improvement recommendations.
How to find Customer Experience Manager jobs with visa sponsorship?
To find Customer Experience Manager jobs with visa sponsorship, use Migrate Mate, which specializes in connecting international candidates with sponsoring employers. Focus on tech companies, e-commerce businesses, and multinational corporations that frequently sponsor H-1B visa, L-1 visa, or other work visas for customer experience roles. These companies often need skilled professionals to manage global customer relationships and digital experience strategies.
What if my Customer Experience Manager role includes general management duties?
Focus on the specialized aspects that require specific education and training: data analysis, customer journey mapping, technology implementation, and strategic planning. Minimize emphasis on general supervisory tasks that any manager could perform regardless of educational background.
What is the prevailing wage requirement for sponsored Customer Experience Manager jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.