Customer Support Jobs in USA with Visa Sponsorship
There are 303,516+ customer support positions currently offering visa sponsorship in the United States. The most common visa types for these roles include F-1 OPT, H-1B, Green Card. Top hiring companies include Domino's, State Farm, & Circle K, among others. Salaries for sponsored positions range from $22K – $32K.
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Assessment & Technology Solutions (ATS), a unit within The Achievement & Assessment Institute (AAI) at KU, is seeking a Customer Support Technician with advanced troubleshooting skills to assist educators in administering assessments through the Kite system. ATS customer support technicians respond to customer requests throughout the testing process from setting up the testing environment, testing students, to obtaining and understanding reports provided by the testing system while adhering to departmental and center performance metrics. Customer support technicians also assist software development teams with reviewing upcoming releases and providing feedback based on experiences working closely with clients. ATS is looking for someone with excellent communication, customer service, and interpersonal skills who can work efficiently and effectively in a multi-task, customer-service-focused environment. The ideal candidate is well organized, a problem solver by nature and comfortable working through unique cases to troubleshoot issues. The candidate should feel comfortable with leadership and responsibility once acclimated to the Kite system. KU is not able to provide immigration sponsorship for this position.
Job Description
60% - Primary responsibilities include client support, including responding requests via phone calls, chat, and emails. ATS customer support technicians will respond to customer requests throughout the testing process including:
- testing students,
- obtaining and understanding reports provided by the testing system,
- setting up and troubleshooting client testing environment, and
- preparing daily reports for internal and external users.
30% - Secondary responsibilities include reviewing software releases and providing feedback to development and quality assurance. Verify release using multiple platforms, log any defects found, and answer questions from developers and QA as needed.
10% - Other duties as assigned.
Position Requirements
This is a hybrid position, requiring on-site work for 2-5 days per week at either the St. Andrews Office Facility, 1515 St. Andrews Dr., Lawrence, KS or the BEST Building, 12604 Quivira Road, Overland Park, KS.
Required Qualifications
- High school diploma/GED AND one (1) year of relevant experience.
- Demonstrated excellent written and interpersonal communications skills, as evidenced by application materials.
- At least one (1) year providing technical support via multiple modes (i.e., phone, email, chat).
- At least one (1) year experience utilizing the following technology:
- Microsoft Office applications: Outlook, Word, and Excel
- Windows: Installing applications, troubleshooting errors
- CSV File Uploads
Preferred Qualifications
- One (1) year software testing experience including following testing plans and writing defects.
- One (1) year experience of general use and installing applications with the following operating systems: MacOS, iOS/iPadOS, ChromeOS, and AndroidOS.
- One (1) year experience with educational assessment systems.
- Basic SQL knowledge as evidenced by application materials.
Additional Candidate Instructions
A complete application consists of:
- The University of Kansas online application
- A cover letter that describes how you meet the required and preferred qualifications. If you do not live in the Lawrence, Kansas area, include in your cover letter how you will meet the requirement of being onsite in the Lawrence or Overland Park office 2-5 days per week. Relocation assistance will not be provided for this position.
- A Resume or CV
- Contact information for three (3) professional references
Incomplete applications will not be considered. Application review begins Friday, March 13th and will continue until a qualified pool of applicants is identified.
Contact Information to Applicants
Brad Hansen, dbhansen@ku.edu
Advertised Salary Range
Starting at $44,100, commensurate on experience
Application Review Begins
Friday March 13, 2026
Anticipated Start Date
Monday March 30, 2026
How to Get Visa Sponsorship in Customer Support
Target technical support engineer roles at major tech companies
Roles titled Technical Support Engineer, Solutions Support Engineer, or Cloud Support Associate at companies like AWS, Google Cloud, Microsoft, and Oracle carry clear H-1B eligibility. These positions require engineering degrees and involve deep technical work - debugging code, analyzing logs, and resolving infrastructure issues. They are categorized as engineering roles, not general support.
Build expertise in a specific product ecosystem
Deep knowledge of a major platform - AWS, Azure, Google Cloud, Salesforce, or ServiceNow - makes you a specialist rather than a generalist. Employers filing H-1B petitions need to demonstrate that the role requires specialized knowledge, and platform-specific expertise supports this case. Earn the relevant certifications and contribute to community forums or knowledge bases to document your expertise.
Highlight escalation and cross-functional collaboration skills
Senior support roles that involve escalation management, working with engineering teams on bug fixes, and developing knowledge base content are more clearly specialty occupations. Document experiences where you collaborated with product engineering, wrote technical documentation, or managed high-severity incidents. These responsibilities elevate the role beyond basic troubleshooting.
Consider support roles at H-1B cap-exempt institutions
Universities, teaching hospitals, and nonprofit research institutions need IT support and technical support staff, and these employers are H-1B cap-exempt. A technical support role at a major university's IT department avoids the lottery entirely and can be filed year-round. Search university job boards for titles like Application Support Analyst or Technical Support Specialist.
Use support experience as a launchpad to engineering or product roles
Technical support roles provide deep product knowledge and customer-facing experience that naturally leads to solutions engineering, DevOps, or product management positions. Many tech companies have formal career paths from support into engineering. Position your support experience as a stepping stone and discuss internal mobility during the interview process.
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Get Access To All JobsFrequently Asked Questions
What is the difference between customer support and customer service for visa sponsorship purposes?
From an immigration standpoint, the distinction matters if the role involves technical product support versus general inquiries. Technical customer support roles - troubleshooting software issues, resolving integration problems, or providing product configuration guidance - have stronger H-1B specialty occupation arguments than general customer service. The more technical the support function, the better it aligns with H-1B requirements.
Do tech companies sponsor visas for technical support engineers?
Yes, technical support engineer and support engineering roles at companies like Google, Microsoft, AWS, Oracle, and Cisco are commonly sponsored through H-1B visas. These roles typically require a bachelor's degree in computer science or engineering and involve deep technical troubleshooting. They are distinct from general help desk positions and are treated as engineering roles for visa purposes.
Can I get STEM OPT for a customer support role?
It depends on the specific role and your degree field. If you hold a STEM degree and the support role directly applies that knowledge - for example, a computer science graduate providing technical product support - STEM OPT may be feasible. The employer must have E-Verify enrollment and create a formal STEM OPT training plan. General customer support roles without a clear STEM connection would not qualify.
What certifications help customer support professionals get sponsored?
Technical certifications relevant to the products you support strengthen both your job candidacy and the specialty occupation argument. AWS Certified Cloud Practitioner, Microsoft Certified Azure Fundamentals, CompTIA A+ or Network+, Cisco CCNA, and ITIL Foundation are commonly valued. Product-specific certifications from the company you are targeting (Salesforce, ServiceNow, Oracle) are particularly useful.
What is the prevailing wage requirement for sponsored Customer Support jobs?
When a U.S. employer sponsors a foreign worker for a work visa, they are legally required to pay at least the "prevailing wage" — the average wage paid to workers in the same occupation, in the same geographic area, with similar experience. This is set by the Department of Labor to prevent employers from hiring foreign workers at below-market rates. The prevailing wage varies significantly by role, location, and experience level — for example, a customer support in Texas will have a different prevailing wage than the same role in a smaller state. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search.
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