Customer Success Architect Jobs in USA with Visa Sponsorship
Customer Success Architect roles sit squarely within the H-1B visa specialty occupation definition, the position requires a bachelor's degree or higher in a technical or business-related field, and employers sponsor regularly. Most openings are at SaaS and enterprise software companies that have established H-1B and E-3 visa sponsorship processes.
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Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Commerce Cloud (POS) Success Architect
Locations: Indianapolis, Chicago, Boston, Seattle
Experience:
Join our team as a Commerce Cloud Success Architect specializing in Point of Sale (POS, formerly PredictSpring) Success Architect and be a pivotal player in driving success for our customers within the Salesforce Commerce Cloud product portfolio. As a Subject Matter Expert (SME), you'll contribute to the growth and reputation of Salesforce as a leader in the industry. We are seeking a passionate POS Architect with significant experience in delivering modern retail POS and omnichannel solutions to large enterprise organizations.
What You'll Actually Be Doing:
As a Commerce Cloud (POS) Success Architect, you will:
- Customer Engagement: Engage with our Signature Success Plan customers through a high-velocity advisory model across multiple concurrent engagements. You'll provide strategic consultation and recommendations, for customers to implement independently, across technical architecture, store operations, performance, and solution design specific to Salesforce POS (formerly PredictSpring).
- Lead with Expertise: Serve as a trusted POS SME for our broader Cloud Success organization, providing proactive and reactive Architecture, Solution Strategy, Thought Leadership, and Product expertise.
- Communication Mastery: Translate complex technical concepts for diverse audiences, ranging from Technical and Business stakeholders to Executive Leadership, establishing yourself as a trusted advisor in crucial conversations.
- Innovation and Problem Solving: Identify and evaluate capability gaps, recommending standard product enhancements or creative custom solutions to maximize customer success and adoption.
- Relationship Building: Build strong relationships with both internal and external business partners, collaborating on initiatives that contribute to broader goals and growth.
Impact of the Role:
As a POS Success Architect, you will have a significant impact on our customers' success and the growth of our organization. Your expertise and guidance will directly influence the technical architecture, performance optimization, and solution design strategies for our customers, ensuring their success in leveraging Salesforce POS's powerful capabilities. By driving customer satisfaction and delivering exceptional value, you will contribute to the overall growth and reputation of Salesforce as a leader in the industry.
Collaboration and Teamwork:
Collaboration is at the core of our success, and as a POS Success Architect, you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers, colleagues, and partners to evaluate technical architecture, optimize performance, and design effective solutions. By fostering strong relationships and working collaboratively, you will contribute to the collective success of our teams and the achievement of our goals.
You're Our Person If...
- Proven Experience: 8 years proven experience in enterprise consulting, including implementing enterprise software solutions in the POS space as a lead developer or architect
- Salesforce POS/PredictSpring Expertise:
- 5+ years proven hands-on experience with POS/PredictSpring
- Deep understanding of data modelling, integration architectures, and data governance best practices
- Experience with system architecture design and integration patterns
- Deep understanding of POS App and Merchant Tools with hands-on experience using them to troubleshoot and solve real business challenges
- Familiarity with POS configuration, CMS capabilities, APIs and SPIs
- Consultancy Skills:
- Excellent communication skills, and ability to work collaboratively with cross-functional teams from Developers to Merchants to Executives
- Customer-centric discovery - ability to ask questions and challenge assumptions with empathy to identify the real problem to solve
- Industry (e.g. retail) Experience: Knowledge of functions outside of Commerce that impact Commerce operations and decision making
- Proactive mindset: Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues
- Data Ethics and Privacy: Values the importance of Data Ethics and Privacy by ensuring that customer solutions adhere to relevant regulations and best practices in data security and privacy
- Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Even Better If...
- Understanding of web technologies like HTML, Javascript, React, XML, JSON, and CSS.
- Salesforce Knowledge: Additional Salesforce certifications (Salesforce Administrator, Experience cloud, B2C Commerce, Experience implementing Salesforce Clouds, Multi-cloud scenarios - Sales, Service, Industries or Marketing)
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.
The typical base salary range for this position is $123,100 - $186,300 annually.
The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Commerce Cloud (POS) Success Architect
Locations: Indianapolis, Chicago, Boston, Seattle
Experience:
Join our team as a Commerce Cloud Success Architect specializing in Point of Sale (POS, formerly PredictSpring) Success Architect and be a pivotal player in driving success for our customers within the Salesforce Commerce Cloud product portfolio. As a Subject Matter Expert (SME), you'll contribute to the growth and reputation of Salesforce as a leader in the industry. We are seeking a passionate POS Architect with significant experience in delivering modern retail POS and omnichannel solutions to large enterprise organizations.
What You'll Actually Be Doing:
As a Commerce Cloud (POS) Success Architect, you will:
- Customer Engagement: Engage with our Signature Success Plan customers through a high-velocity advisory model across multiple concurrent engagements. You'll provide strategic consultation and recommendations, for customers to implement independently, across technical architecture, store operations, performance, and solution design specific to Salesforce POS (formerly PredictSpring).
- Lead with Expertise: Serve as a trusted POS SME for our broader Cloud Success organization, providing proactive and reactive Architecture, Solution Strategy, Thought Leadership, and Product expertise.
- Communication Mastery: Translate complex technical concepts for diverse audiences, ranging from Technical and Business stakeholders to Executive Leadership, establishing yourself as a trusted advisor in crucial conversations.
- Innovation and Problem Solving: Identify and evaluate capability gaps, recommending standard product enhancements or creative custom solutions to maximize customer success and adoption.
- Relationship Building: Build strong relationships with both internal and external business partners, collaborating on initiatives that contribute to broader goals and growth.
Impact of the Role:
As a POS Success Architect, you will have a significant impact on our customers' success and the growth of our organization. Your expertise and guidance will directly influence the technical architecture, performance optimization, and solution design strategies for our customers, ensuring their success in leveraging Salesforce POS's powerful capabilities. By driving customer satisfaction and delivering exceptional value, you will contribute to the overall growth and reputation of Salesforce as a leader in the industry.
Collaboration and Teamwork:
Collaboration is at the core of our success, and as a POS Success Architect, you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers, colleagues, and partners to evaluate technical architecture, optimize performance, and design effective solutions. By fostering strong relationships and working collaboratively, you will contribute to the collective success of our teams and the achievement of our goals.
You're Our Person If...
- Proven Experience: 8 years proven experience in enterprise consulting, including implementing enterprise software solutions in the POS space as a lead developer or architect
- Salesforce POS/PredictSpring Expertise:
- 5+ years proven hands-on experience with POS/PredictSpring
- Deep understanding of data modelling, integration architectures, and data governance best practices
- Experience with system architecture design and integration patterns
- Deep understanding of POS App and Merchant Tools with hands-on experience using them to troubleshoot and solve real business challenges
- Familiarity with POS configuration, CMS capabilities, APIs and SPIs
- Consultancy Skills:
- Excellent communication skills, and ability to work collaboratively with cross-functional teams from Developers to Merchants to Executives
- Customer-centric discovery - ability to ask questions and challenge assumptions with empathy to identify the real problem to solve
- Industry (e.g. retail) Experience: Knowledge of functions outside of Commerce that impact Commerce operations and decision making
- Proactive mindset: Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues
- Data Ethics and Privacy: Values the importance of Data Ethics and Privacy by ensuring that customer solutions adhere to relevant regulations and best practices in data security and privacy
- Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Even Better If...
- Understanding of web technologies like HTML, Javascript, React, XML, JSON, and CSS.
- Salesforce Knowledge: Additional Salesforce certifications (Salesforce Administrator, Experience cloud, B2C Commerce, Experience implementing Salesforce Clouds, Multi-cloud scenarios - Sales, Service, Industries or Marketing)
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.
The typical base salary range for this position is $123,100 - $186,300 annually.
The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.
See all Customer Success Architect Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Architect roles.
Get Access To All JobsTips for Finding Customer Success Architect Jobs
Target SaaS and enterprise software employers
Companies with large recurring-revenue customer bases, cloud platforms, CRMs, data infrastructure tools, sponsor Customer Success Architects most frequently. Their legal teams are experienced with H-1B petitions and understand the specialty occupation argument for this role.
Clarify the technical depth of the role upfront
Customer Success Architect positions vary widely. The more your role involves solution design, API integrations, or technical implementation, the stronger the specialty occupation case. Be specific about technical responsibilities when discussing the role with recruiters.
Verify your degree field aligns with the job description
USCIS requires your degree to relate directly to the role. Computer Science, Information Systems, Engineering, or Business degrees commonly support this position. A mismatch between your field of study and job duties is a leading cause of RFEs.
Ask about sponsorship before the offer stage
Raising sponsorship late in the process wastes time for both sides. Confirm the employer has sponsored H-1B or E-3 visas within the last two years, this signals an active process and internal legal resources rather than a first-time attempt.
Use OFLC disclosure data to identify proven sponsors
Employers who have filed Labor Condition Applications for Customer Success or Solutions Architect roles are on record with the Department of Labor. Searching this public data helps you identify companies with a real history of sponsoring similar positions.
Position your technical certifications prominently
Certifications in Salesforce, AWS, Azure, or relevant platforms strengthen both your candidacy and the specialty occupation argument. They demonstrate the role requires specialized knowledge beyond general business skills, which supports the H-1B petition narrative.
Frequently Asked Questions
Does a Customer Success Architect role qualify as an H-1B specialty occupation?
Yes, in most cases. USCIS looks for a direct relationship between a bachelor's degree in a specific field and the job duties. Customer Success Architects at SaaS or enterprise software companies typically require degrees in Computer Science, Information Systems, or a related technical field, which satisfies the specialty occupation standard. Roles where a degree in any field is acceptable are harder to support.
Which employers sponsor H-1B visas for Customer Success Architects?
Enterprise SaaS companies, cloud infrastructure providers, and large CRM platforms sponsor these roles most consistently. Companies like Salesforce, ServiceNow, and Workday appear regularly in DOL LCA filings for Customer Success and Solutions Architect positions. You can browse current openings from verified sponsoring employers on Migrate Mate, which filters specifically for visa-sponsoring companies.
What degree do I need to get sponsored as a Customer Success Architect?
A bachelor's degree or higher in Computer Science, Information Systems, Business Information Technology, or Engineering is the strongest foundation. Some employers also accept degrees in Business Administration if combined with technical certifications or demonstrable experience in solution architecture. If your degree field differs significantly from the job requirements, your employer's immigration attorney will need to build a stronger specialty occupation argument for USCIS.
Can Australians use the E-3 visa for Customer Success Architect roles?
Yes. The E-3 visa is available exclusively to Australian citizens and applies to the same specialty occupation standard as the H-1B visa. Customer Success Architect roles at U.S. employers generally qualify. The E-3 visa has no lottery, no annual cap concerns in practice, and allows unlimited two-year renewals, making it significantly more accessible than the H-1B for Australians in this field.
What are common H-1B RFE triggers for Customer Success Architect petitions?
USCIS most commonly issues RFEs when the job description uses broad language that implies any bachelor's degree is acceptable, when the degree field doesn't clearly map to the role's technical duties, or when the title implies account management rather than technical architecture. Employers can reduce RFE risk by ensuring the job description specifies required technical knowledge, names the relevant degree fields, and documents why the role requires specialized expertise.
What is the prevailing wage requirement for sponsored Customer Success Architect jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.