Customer Success Architect Jobs in USA with Visa Sponsorship
Customer Success Architect roles sit squarely within the H-1B specialty occupation definition, the position requires a bachelor's degree or higher in a technical or business-related field, and employers sponsor regularly. Most openings are at SaaS and enterprise software companies that have established H-1B and E-3 sponsorship processes.
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Get Access To All JobsHelping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.
WHO WE ARE: Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies. Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance. We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location. If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”!
TITLE: Senior Manager, Customer Success Architect
What You’ll Do
The Senior Manager, Customer Success Architect is a key leadership role within the Customer Success Engineering (CSE) group at Duck Creek Technologies. This position is responsible for mentoring a team of Customer Success Engineers, overseeing technical engagements, and ensuring the successful delivery of solutions that meet customer needs and business objectives. The role focuses on cross-functional collaboration, and driving continuous improvement in alignment with Duck Creek’s mission to empower insurers through transformative technology. Reporting to the Director of CSE, this individual plays a pivotal role in ensuring adherence to enterprise standards, success of platform upgrades, and delivery of exceptional customer outcomes.
- Provide mid-level leadership and mentorship for the Customer Success Engineering team.
- Act as a primary liaison to customer and internal leadership, managing technical escalations, conducting status updates, and ensuring alignment during new implementations, platform upgrades, migrations or key customer events.
- Partner with cross-functional teams to ensure adherence to technical standards and successful delivery of solutions. Foster a culture of accountability, collaboration, and customer centricity to meet business goals.
- Drive operational efficiency, automation, and continuous improvement of processes, tools, and standards.
- Maintain deep expertise in Duck Creek products, SaaS infrastructure, and technical architecture to achieve customer centric solutions.
- Oversee environment preparation, technical reviews, and upgrade strategies for Duck Creek’s OnDemand platform.
- Manage upgrade deployments, go-lives, and technical cutover strategies while coordinating with cross-functional teams to minimize risks.
- Ensure high availability, support disaster recovery plans, and compliance with operational standards across customer environments.
- Build and maintain a knowledge base of issues and best practices to drive efficiency and reduce time-to-resolution for future upgrades.
- Provide ongoing technical guidance to implementation teams, ensuring adherence to Duck Creek’s processes and best practices.
- Partner with Customer Success Managers and Segment Leads to optimize team workload, capacity planning, and project timelines.
- Present technical issues and strategies to customer executives, partner leadership, governance boards and CSE leadership to align solutions and improvement opportunities.
- Support team members' professional development and provide constructive feedback to strengthen team capabilities.
- Assist in project-oriented duties to mature the evolving practice of supporting customers’ technical implementations in the Customer Success Engineering group.
WHAT YOU'VE DONE:
- Bachelor’s degree in a technical discipline or equivalent work experience in network administration, programming, or information systems.
- 6+ years of experience as a technical or solution architect implementing SaaS software.
- 3+ years of experience engaging with senior customer leadership and internal stakeholders.
- Hands-on experience with DevOps practices, cloud environments (Azure/AWS), and container management (Kubernetes).
- Strong understanding of enterprise SaaS infrastructure and multi-platform architectures.
Preferred
- Advanced degree in a technical or business discipline.
- 3+ years of experience working with Duck Creek products.
- Proficiency in .NET or Java, Azure or AWS frameworks, SQL Server, and Windows Server.
- Certification in Azure/AWS architecture or equivalent.
- Experience with microservices, containers, and infrastructure as code methodologies.
- Experience in Cloud Native Evolutions and migrations.
Knowledge, Skills, Abilities & Behaviors
- In-depth knowledge of SaaS infrastructure and enterprise software deployment models.
- Advanced problem-solving skills and a customer-centric approach to technical challenges.
- An innovative mindset with out of the box thinking to build customer centric solutions within Product guardrails.
- Excellent collaboration and relationship-building capabilities with customers and across functional teams.
- Strong communication and presentation skills to engage diverse audiences.
- A calm and collaborative approach to handle critical situations.
- In-depth knowledge of SaaS platforms, cloud environments, and related infrastructure.
- Adaptability and resilience in managing dynamic business challenges.
- Proficiency in implementing disaster recovery, high availability, and performance optimization strategies.
- Ability to design and execute complex deployment strategies while managing risks effectively.
- Experience with governance processes, compliance standards, and audit readiness.
- Advanced technical knowledge in CI/CD pipelines, cloud-native architecture, and security protocols.
- Strong coaching and mentoring skills to support team development and knowledge transfer.
- Strategic thinking to align technical solutions with business goals.
- Resilience and composure under pressure, driving change and improvement when needed.
- Proactive and customer-focused approach to resolving issues and ensuring satisfaction.
Work Environment & Other Requirements
- Travel: 25%
- Work Authorization: Must be legally authorized to work in the country of the job location.
WHAT WE STAND FOR:
Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems. As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status. We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.
Compensation
The expected salary range for this position is between $92,000 and $148,400. This position is also eligible for annual bonuses. The final compensation may vary due to the above listed factors and be determined based on experience and other factors permitted by law.
We Also Offer a Competitive Benefits Package That Includes
- Flexible work environment
- Medical, dental, vision, life and disability insurance
- 401(k) Retirement Plan
- Flexible Spending & Health Savings Account
- Paid holidays, vacation, and volunteer time
- Employee Assistance Program And Other Benefits.
The application window will remain open until the position is filled or until a sufficient number of qualified candidates have been identified.
Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.
WHO WE ARE: Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies. Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance. We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location. If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”!
TITLE: Senior Manager, Customer Success Architect
What You’ll Do
The Senior Manager, Customer Success Architect is a key leadership role within the Customer Success Engineering (CSE) group at Duck Creek Technologies. This position is responsible for mentoring a team of Customer Success Engineers, overseeing technical engagements, and ensuring the successful delivery of solutions that meet customer needs and business objectives. The role focuses on cross-functional collaboration, and driving continuous improvement in alignment with Duck Creek’s mission to empower insurers through transformative technology. Reporting to the Director of CSE, this individual plays a pivotal role in ensuring adherence to enterprise standards, success of platform upgrades, and delivery of exceptional customer outcomes.
- Provide mid-level leadership and mentorship for the Customer Success Engineering team.
- Act as a primary liaison to customer and internal leadership, managing technical escalations, conducting status updates, and ensuring alignment during new implementations, platform upgrades, migrations or key customer events.
- Partner with cross-functional teams to ensure adherence to technical standards and successful delivery of solutions. Foster a culture of accountability, collaboration, and customer centricity to meet business goals.
- Drive operational efficiency, automation, and continuous improvement of processes, tools, and standards.
- Maintain deep expertise in Duck Creek products, SaaS infrastructure, and technical architecture to achieve customer centric solutions.
- Oversee environment preparation, technical reviews, and upgrade strategies for Duck Creek’s OnDemand platform.
- Manage upgrade deployments, go-lives, and technical cutover strategies while coordinating with cross-functional teams to minimize risks.
- Ensure high availability, support disaster recovery plans, and compliance with operational standards across customer environments.
- Build and maintain a knowledge base of issues and best practices to drive efficiency and reduce time-to-resolution for future upgrades.
- Provide ongoing technical guidance to implementation teams, ensuring adherence to Duck Creek’s processes and best practices.
- Partner with Customer Success Managers and Segment Leads to optimize team workload, capacity planning, and project timelines.
- Present technical issues and strategies to customer executives, partner leadership, governance boards and CSE leadership to align solutions and improvement opportunities.
- Support team members' professional development and provide constructive feedback to strengthen team capabilities.
- Assist in project-oriented duties to mature the evolving practice of supporting customers’ technical implementations in the Customer Success Engineering group.
WHAT YOU'VE DONE:
- Bachelor’s degree in a technical discipline or equivalent work experience in network administration, programming, or information systems.
- 6+ years of experience as a technical or solution architect implementing SaaS software.
- 3+ years of experience engaging with senior customer leadership and internal stakeholders.
- Hands-on experience with DevOps practices, cloud environments (Azure/AWS), and container management (Kubernetes).
- Strong understanding of enterprise SaaS infrastructure and multi-platform architectures.
Preferred
- Advanced degree in a technical or business discipline.
- 3+ years of experience working with Duck Creek products.
- Proficiency in .NET or Java, Azure or AWS frameworks, SQL Server, and Windows Server.
- Certification in Azure/AWS architecture or equivalent.
- Experience with microservices, containers, and infrastructure as code methodologies.
- Experience in Cloud Native Evolutions and migrations.
Knowledge, Skills, Abilities & Behaviors
- In-depth knowledge of SaaS infrastructure and enterprise software deployment models.
- Advanced problem-solving skills and a customer-centric approach to technical challenges.
- An innovative mindset with out of the box thinking to build customer centric solutions within Product guardrails.
- Excellent collaboration and relationship-building capabilities with customers and across functional teams.
- Strong communication and presentation skills to engage diverse audiences.
- A calm and collaborative approach to handle critical situations.
- In-depth knowledge of SaaS platforms, cloud environments, and related infrastructure.
- Adaptability and resilience in managing dynamic business challenges.
- Proficiency in implementing disaster recovery, high availability, and performance optimization strategies.
- Ability to design and execute complex deployment strategies while managing risks effectively.
- Experience with governance processes, compliance standards, and audit readiness.
- Advanced technical knowledge in CI/CD pipelines, cloud-native architecture, and security protocols.
- Strong coaching and mentoring skills to support team development and knowledge transfer.
- Strategic thinking to align technical solutions with business goals.
- Resilience and composure under pressure, driving change and improvement when needed.
- Proactive and customer-focused approach to resolving issues and ensuring satisfaction.
Work Environment & Other Requirements
- Travel: 25%
- Work Authorization: Must be legally authorized to work in the country of the job location.
WHAT WE STAND FOR:
Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems. As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status. We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.
Compensation
The expected salary range for this position is between $92,000 and $148,400. This position is also eligible for annual bonuses. The final compensation may vary due to the above listed factors and be determined based on experience and other factors permitted by law.
We Also Offer a Competitive Benefits Package That Includes
- Flexible work environment
- Medical, dental, vision, life and disability insurance
- 401(k) Retirement Plan
- Flexible Spending & Health Savings Account
- Paid holidays, vacation, and volunteer time
- Employee Assistance Program And Other Benefits.
The application window will remain open until the position is filled or until a sufficient number of qualified candidates have been identified.
How to Get Visa Sponsorship in Customer Success Architect
Target SaaS and enterprise software employers
Companies with large recurring-revenue customer bases, cloud platforms, CRMs, data infrastructure tools, sponsor Customer Success Architects most frequently. Their legal teams are experienced with H-1B petitions and understand the specialty occupation argument for this role.
Clarify the technical depth of the role upfront
Customer Success Architect positions vary widely. The more your role involves solution design, API integrations, or technical implementation, the stronger the specialty occupation case. Be specific about technical responsibilities when discussing the role with recruiters.
Verify your degree field aligns with the job description
USCIS requires your degree to relate directly to the role. Computer Science, Information Systems, Engineering, or Business degrees commonly support this position. A mismatch between your field of study and job duties is a leading cause of RFEs.
Use OFLC disclosure data to identify proven sponsors
Employers who have filed Labor Condition Applications for Customer Success or Solutions Architect roles are on record with the Department of Labor. Searching this public data helps you identify companies with a real history of sponsoring similar positions.
Position your technical certifications prominently
Certifications in Salesforce, AWS, Azure, or relevant platforms strengthen both your candidacy and the specialty occupation argument. They demonstrate the role requires specialized knowledge beyond general business skills, which supports the H-1B petition narrative.
Customer Success Architect jobs are hiring across the US. Find yours.
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Get Access To All JobsFrequently Asked Questions
Does a Customer Success Architect role qualify as an H-1B specialty occupation?
Yes, in most cases. USCIS looks for a direct relationship between a bachelor's degree in a specific field and the job duties. Customer Success Architects at SaaS or enterprise software companies typically require degrees in Computer Science, Information Systems, or a related technical field, which satisfies the specialty occupation standard. Roles where a degree in any field is acceptable are harder to support.
Which employers sponsor H-1B visas for Customer Success Architects?
Enterprise SaaS companies, cloud infrastructure providers, and large CRM platforms sponsor these roles most consistently. Companies like Salesforce, ServiceNow, and Workday appear regularly in DOL LCA filings for Customer Success and Solutions Architect positions. You can browse current openings from verified sponsoring employers on Migrate Mate, which filters specifically for visa-sponsoring companies.
What degree do I need to get sponsored as a Customer Success Architect?
A bachelor's degree or higher in Computer Science, Information Systems, Business Information Technology, or Engineering is the strongest foundation. Some employers also accept degrees in Business Administration if combined with technical certifications or demonstrable experience in solution architecture. If your degree field differs significantly from the job requirements, your employer's immigration attorney will need to build a stronger specialty occupation argument for USCIS.
Can Australians use the E-3 visa for Customer Success Architect roles?
Yes. The E-3 visa is available exclusively to Australian citizens and applies to the same specialty occupation standard as the H-1B. Customer Success Architect roles at U.S. employers generally qualify. The E-3 has no lottery, no annual cap concerns in practice, and allows unlimited two-year renewals, making it significantly more accessible than the H-1B for Australians in this field.
What are common H-1B RFE triggers for Customer Success Architect petitions?
USCIS most commonly issues RFEs when the job description uses broad language that implies any bachelor's degree is acceptable, when the degree field doesn't clearly map to the role's technical duties, or when the title implies account management rather than technical architecture. Employers can reduce RFE risk by ensuring the job description specifies required technical knowledge, names the relevant degree fields, and documents why the role requires specialized expertise.
What is the prevailing wage requirement for sponsored Customer Success Architect jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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