Customer Success Professional Visa Sponsorship Jobs in Michigan
Michigan's customer success professional jobs span automotive tech firms in Detroit, enterprise software companies in Ann Arbor, and healthcare technology employers in Grand Rapids. Companies like Stryker, Duo Security, and Quicken Loans parent Rocket Companies have sponsored international workers in client-facing technical roles, making Michigan a viable market for customer success professionals seeking visa sponsorship.
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Get Access To All JobsINTRODUCTION
PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.
The Senior Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. The ideal candidate possesses the below qualifications and is willing to travel up to 25% of their time for in-person customer meetings. Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs.
Responsibilities
- Build and foster executive-level trusted advisor relationships with the customers’ IT, Engineering and Support organizations.
- Demonstrates hands-on PagerDuty Product knowledge by applying it to the customer's business priorities.
- Guide a customer on process, people and change management best practices to drive customers adoption of real time operations.
- Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan.
- Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline.
- Deliver business value and innovation to a customer’s business by understanding the customers’ opportunity to reduce cost and drive growth.
- When appropriate, recommend additional expert services needed to drive success.
- Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates.
- Represent the voice of the customer to inform our sales process or product roadmap.
- Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer.
- Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions.
- Predict and forecast risk, renewal and expansion within the customer portfolio.
BASIC QUALIFICATIONS
- 8-10 years of relevant customer-facing experience and a demonstrated track record of success
- Proficiency in developing comprehensive business value ROI models, with an ability to drive strategic decision-making and deliver tangible results
- In-depth expertise in SaaS business models, including a strong understanding of market trends, competitive landscapes, and customer needs
- Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring
PREFERRED QUALIFICATIONS
- Strong consulting skills and proven results working as a trusted advisor to drive business value for customers.
- Knowledge of PagerDuty products and platform features/capabilities
- Thrive in a collaborative fast pace environment and as a part of a results oriented team.
- Ability to drive effective and influencing conversations at the C-level; facilitation of difficult discussions and adept at handling objections.
- Worked in a DevOps environment or with a company going through a transition to DevOps.
The base salary range for this position is $112,000 - $154,900 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
LOCATION RESTRICTIONS
Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.
WHAT WE OFFER
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.
Your package may include:
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
*Eligibility may vary by role, region, and tenure
ADDITIONAL INFORMATION
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
INTRODUCTION
PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.
The Senior Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. The ideal candidate possesses the below qualifications and is willing to travel up to 25% of their time for in-person customer meetings. Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs.
Responsibilities
- Build and foster executive-level trusted advisor relationships with the customers’ IT, Engineering and Support organizations.
- Demonstrates hands-on PagerDuty Product knowledge by applying it to the customer's business priorities.
- Guide a customer on process, people and change management best practices to drive customers adoption of real time operations.
- Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan.
- Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline.
- Deliver business value and innovation to a customer’s business by understanding the customers’ opportunity to reduce cost and drive growth.
- When appropriate, recommend additional expert services needed to drive success.
- Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates.
- Represent the voice of the customer to inform our sales process or product roadmap.
- Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer.
- Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions.
- Predict and forecast risk, renewal and expansion within the customer portfolio.
BASIC QUALIFICATIONS
- 8-10 years of relevant customer-facing experience and a demonstrated track record of success
- Proficiency in developing comprehensive business value ROI models, with an ability to drive strategic decision-making and deliver tangible results
- In-depth expertise in SaaS business models, including a strong understanding of market trends, competitive landscapes, and customer needs
- Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring
PREFERRED QUALIFICATIONS
- Strong consulting skills and proven results working as a trusted advisor to drive business value for customers.
- Knowledge of PagerDuty products and platform features/capabilities
- Thrive in a collaborative fast pace environment and as a part of a results oriented team.
- Ability to drive effective and influencing conversations at the C-level; facilitation of difficult discussions and adept at handling objections.
- Worked in a DevOps environment or with a company going through a transition to DevOps.
The base salary range for this position is $112,000 - $154,900 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
LOCATION RESTRICTIONS
Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.
WHAT WE OFFER
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.
Your package may include:
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
*Eligibility may vary by role, region, and tenure
ADDITIONAL INFORMATION
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
Customer Success Professional Job Roles in Michigan
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Search Customer Success Professional Jobs in MichiganCustomer Success Professional Jobs in Michigan: Frequently Asked Questions
Which companies sponsor visas for customer success professionals in Michigan?
Michigan employers with documented H-1B visa sponsorship histories in customer success and client-facing technical roles include Stryker in Kalamazoo, Duo Security and Censys in Ann Arbor, Rocket Companies in Detroit, and various automotive software vendors tied to the Ford and GM supplier networks. Healthcare technology companies in Grand Rapids have also sponsored international workers in client success functions where the role requires specialized technical or domain expertise.
Which visa types are most common for customer success professional roles in Michigan?
The H-1B is the most common visa for customer success professionals in Michigan, particularly where the role requires a bachelor's degree in a specific technical or business field and involves consulting, implementation, or solutions work alongside the core relationship management duties. L-1B visas apply for intracompany transfers with specialized knowledge. TN visa status is available to Canadian and Mexican nationals in qualifying professional categories where the job duties align with eligible occupations under the USMCA.
Which cities in Michigan have the most customer success professional sponsorship jobs?
Ann Arbor has the highest concentration of visa-sponsoring employers for customer success roles, driven by its enterprise software and cybersecurity company base and proximity to the University of Michigan talent pipeline. Detroit and its metro suburbs host financial technology, automotive software, and professional services firms that sponsor international hires. Grand Rapids is a secondary market, particularly in health technology and manufacturing software companies with client success teams.
How to find customer success professional visa sponsorship jobs in Michigan?
Migrate Mate is the most direct way to find customer success professional roles in Michigan where employers are open to visa sponsorship. The platform filters jobs specifically by sponsorship availability, so you're not wasting time on listings from companies that won't support an H-1B or other work visa. Focusing your search on Ann Arbor's tech sector and Detroit's fintech and automotive software employers will yield the strongest results for this role type.
Are there state-specific considerations for customer success professionals seeking sponsorship in Michigan?
Michigan's sponsoring employers are heavily concentrated in sectors where customer success roles require demonstrable technical depth, such as automotive software, cybersecurity, and health technology. This matters for H-1B eligibility because the role must qualify as a specialty occupation requiring at least a bachelor's degree in a specific field. The University of Michigan and Michigan State University also generate OPT pipelines that some Ann Arbor and Detroit employers are accustomed to navigating, which can make those employers more experienced with sponsorship processes.
What is the prevailing wage for sponsored customer success professional jobs in Michigan?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.