Customer Success Professional Visa Sponsorship Jobs in Illinois
Illinois customer success professional roles are concentrated in Chicago, where enterprise software companies like Salesforce, Workday, and Morningstar maintain large commercial teams. The city's density of B2B SaaS firms, financial technology companies, and healthcare technology providers creates consistent demand for customer success talent, with many employers holding active H-1B visa sponsorship histories.
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Overview
As a Sr. Professional, Client Success in the digital media team, you will play a pivotal role in driving client success by developing strategies using Epsilon's Digital Media Solutions that align with client business objectives as well as lead internal teams to successful execution of personalized digital campaigns. You will demonstrate your deep understanding of consumer behavior, marketing principles, and Epsilon's personalized media capabilities to develop innovative campaign strategies that improve client return on investment and market share. Your ability to partner with Sales to find opportunities for program optimization and incremental revenue will fuel account growth, and your strategic insights will help shape and expand client roadmaps.
You will nurture a collaborative cross-functional team environment and guide the team to deliver exceptional client service and achieve strategic goals, while your focus on operational efficiency and process optimization will ensure detailed campaign execution and scalability. Through your expertise in data analytics, you will supervise program performance, develop mitigation strategies, and provide actionable insights that drive continuous improvement. Your commitment to excellence will not only enhance client satisfaction but also help strengthen Epsilon's position as a market leader in personalized media solutions within the digital media landscape.
Responsibilities
What You'll Achieve
In this role, you will enhance client relationships by consistently delivering programmatic strategies that achieve client business objectives. Your strategic guidance and expertise will lead the cross-functional team to the successful execution of client programs that enhance return on investment, identify new opportunities for revenue growth, and expand market share.
Your efforts in optimizing internal processes and ensuring operational efficiency will result in streamlined campaign execution and increased scalability. Through your focus on insights and performance monitoring, you will provide clients with valuable insights that drive decision-making and program optimization. Ultimately, your contributions will not only drive client satisfaction and retention but also reinforce Epsilon's reputation as a leader in personalized media solutions.
Who You Are
We are seeking a professional who is dedicated to marketing, client success, and strategic media planning and execution. You excel at building strong, lasting client relationships by delivering innovative, data-driven solutions that align with client goals and drive measurable business outcomes! Your ability to think strategically and identify opportunities for growth sets you apart, as does your knack for optimizing campaigns to improve return on investment and expand market share.
As a natural leader, you will develop a culture of collaboration, accountability, and continuous improvement! You have a keen eye for operational efficiency, always looking for ways to streamline processes and scale efforts successfully. Analytical by nature, you are comfortable working with data to uncover insights, drive performance improvements, and deliver compelling results for clients. Your commitment to perfection and proactive problem-solving skills makes you a critical player in reinforcing Epsilon's position as an industry leader in personalized media solutions.
Qualifications
Client Strategy & Relationship Management:
- Collaborate with the digital media team to understand client goals, consumer behavior, marketing principles, and Epsilon offerings to develop campaign and messaging recommendations.
- Use Epsilon's comprehensive digital media solutions—encompassing programmatic display, video, OTT/CTV, and streaming audio—to develop and implement strategies that meet client needs and drive growth.
- Develop and handle client roadmaps in alignment with quarterly account forecasts, ensuring strategic integration with our digital media offerings.
- Find opportunities for program optimization and incremental revenue.
- Provide strategic insights to support account growth and partner with the Client Development Director to present new opportunities.
Reporting & Analytics:
- Supervise and lead program performance against critical metrics, identify risks, and develop mitigation strategies.
- Create and present comprehensive campaign performance reports to clients.
- Analyze data to extract actionable insights that optimize program effectiveness.
Execution, Process, & Project Management:
- Partner with cross-functional teams on account and campaign setup to align with strategic goals.
- Demonstrate expertise in all Epsilon Account Management tools and processes, ensuring effective and timely execution of campaigns.
- Lead campaign launches and coordinate with cross-functional teams to ensure success.
Operational Efficiency:
- Drive standardization and automation to improve operational efficiency.
- Apply a global perspective to assess the impact of products and processes across teams.
- Ensure internal resources are efficiently handled to meet client and company objectives.
- Promote the adoption of tools, processes, and standard methodologies throughout the team.
Why you might stand out from other talent:
- Bachelor's Degree or equivalent experience from four-year college or university is preferred.
- 4+ in Account Management or Project Management (digital marketing or interactive agency experience is a plus).
- Excellent client service competence, presentation and writing skills.
- Creative, self-starter, who thrives in a dynamic, fast-paced work environment.
- Ability to handle and prioritize multiple tasks and projects.
- Track record of working across an organization to get things done.
- Ability to learn quickly and think strategically.
- Proficient in Excel, Word, PowerPoint.
Additional Information
When You Join Us, We'll Create Something EPIC Together
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.
Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.
Our pillars aren't just words. They're how we show up every day.
- People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
- Collaboration: We work together, support one another, and collectively achieve goals.
- Growth: There are endless opportunities for growth through learning, development and career advancement.
- Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.
- Flexibility: We've created a balance between work and personal life, and we encourage adaptability to solve problems creatively.
Our values guide us to create value for our clients, our people and consumers.
- Act with integrity
- Work together to win together
- Innovate with purpose
- Respect all voices
- Empower with accountability
These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose.
Because You Matter
As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:
- Time to Recharge: Flexible time off (FTO), 15 paid holidays
- Time to Recover: Paid sick time
- Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
- Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling
Epsilon benefits are subject to eligibility requirements and other terms.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.
For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.
Compensation Range: USD $72,000.00 - USD $108,000.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 9/3/2026.
Company Description
Overview
As a Sr. Professional, Client Success in the digital media team, you will play a pivotal role in driving client success by developing strategies using Epsilon's Digital Media Solutions that align with client business objectives as well as lead internal teams to successful execution of personalized digital campaigns. You will demonstrate your deep understanding of consumer behavior, marketing principles, and Epsilon's personalized media capabilities to develop innovative campaign strategies that improve client return on investment and market share. Your ability to partner with Sales to find opportunities for program optimization and incremental revenue will fuel account growth, and your strategic insights will help shape and expand client roadmaps.
You will nurture a collaborative cross-functional team environment and guide the team to deliver exceptional client service and achieve strategic goals, while your focus on operational efficiency and process optimization will ensure detailed campaign execution and scalability. Through your expertise in data analytics, you will supervise program performance, develop mitigation strategies, and provide actionable insights that drive continuous improvement. Your commitment to excellence will not only enhance client satisfaction but also help strengthen Epsilon's position as a market leader in personalized media solutions within the digital media landscape.
Responsibilities
What You'll Achieve
In this role, you will enhance client relationships by consistently delivering programmatic strategies that achieve client business objectives. Your strategic guidance and expertise will lead the cross-functional team to the successful execution of client programs that enhance return on investment, identify new opportunities for revenue growth, and expand market share.
Your efforts in optimizing internal processes and ensuring operational efficiency will result in streamlined campaign execution and increased scalability. Through your focus on insights and performance monitoring, you will provide clients with valuable insights that drive decision-making and program optimization. Ultimately, your contributions will not only drive client satisfaction and retention but also reinforce Epsilon's reputation as a leader in personalized media solutions.
Who You Are
We are seeking a professional who is dedicated to marketing, client success, and strategic media planning and execution. You excel at building strong, lasting client relationships by delivering innovative, data-driven solutions that align with client goals and drive measurable business outcomes! Your ability to think strategically and identify opportunities for growth sets you apart, as does your knack for optimizing campaigns to improve return on investment and expand market share.
As a natural leader, you will develop a culture of collaboration, accountability, and continuous improvement! You have a keen eye for operational efficiency, always looking for ways to streamline processes and scale efforts successfully. Analytical by nature, you are comfortable working with data to uncover insights, drive performance improvements, and deliver compelling results for clients. Your commitment to perfection and proactive problem-solving skills makes you a critical player in reinforcing Epsilon's position as an industry leader in personalized media solutions.
Qualifications
Client Strategy & Relationship Management:
- Collaborate with the digital media team to understand client goals, consumer behavior, marketing principles, and Epsilon offerings to develop campaign and messaging recommendations.
- Use Epsilon's comprehensive digital media solutions—encompassing programmatic display, video, OTT/CTV, and streaming audio—to develop and implement strategies that meet client needs and drive growth.
- Develop and handle client roadmaps in alignment with quarterly account forecasts, ensuring strategic integration with our digital media offerings.
- Find opportunities for program optimization and incremental revenue.
- Provide strategic insights to support account growth and partner with the Client Development Director to present new opportunities.
Reporting & Analytics:
- Supervise and lead program performance against critical metrics, identify risks, and develop mitigation strategies.
- Create and present comprehensive campaign performance reports to clients.
- Analyze data to extract actionable insights that optimize program effectiveness.
Execution, Process, & Project Management:
- Partner with cross-functional teams on account and campaign setup to align with strategic goals.
- Demonstrate expertise in all Epsilon Account Management tools and processes, ensuring effective and timely execution of campaigns.
- Lead campaign launches and coordinate with cross-functional teams to ensure success.
Operational Efficiency:
- Drive standardization and automation to improve operational efficiency.
- Apply a global perspective to assess the impact of products and processes across teams.
- Ensure internal resources are efficiently handled to meet client and company objectives.
- Promote the adoption of tools, processes, and standard methodologies throughout the team.
Why you might stand out from other talent:
- Bachelor's Degree or equivalent experience from four-year college or university is preferred.
- 4+ in Account Management or Project Management (digital marketing or interactive agency experience is a plus).
- Excellent client service competence, presentation and writing skills.
- Creative, self-starter, who thrives in a dynamic, fast-paced work environment.
- Ability to handle and prioritize multiple tasks and projects.
- Track record of working across an organization to get things done.
- Ability to learn quickly and think strategically.
- Proficient in Excel, Word, PowerPoint.
Additional Information
When You Join Us, We'll Create Something EPIC Together
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.
Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.
Our pillars aren't just words. They're how we show up every day.
- People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
- Collaboration: We work together, support one another, and collectively achieve goals.
- Growth: There are endless opportunities for growth through learning, development and career advancement.
- Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.
- Flexibility: We've created a balance between work and personal life, and we encourage adaptability to solve problems creatively.
Our values guide us to create value for our clients, our people and consumers.
- Act with integrity
- Work together to win together
- Innovate with purpose
- Respect all voices
- Empower with accountability
These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose.
Because You Matter
As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:
- Time to Recharge: Flexible time off (FTO), 15 paid holidays
- Time to Recover: Paid sick time
- Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
- Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling
Epsilon benefits are subject to eligibility requirements and other terms.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.
For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.
Compensation Range: USD $72,000.00 - USD $108,000.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 9/3/2026.
Customer Success Professional Job Roles in Illinois
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Search Customer Success Professional Jobs in IllinoisCustomer Success Professional Jobs in Illinois: Frequently Asked Questions
Which companies sponsor visas for customer success professionals in Illinois?
Chicago-headquartered and Chicago-based enterprise technology companies are the most active sponsors for customer success roles in Illinois. Firms like Salesforce, Morningstar, Sprout Social, Relativity, and Cleversafe have filed H-1B Labor Condition Applications for customer-facing roles in past years. Large healthcare technology companies including Outcome Health and Tempus also hire customer success professionals and have sponsorship histories worth researching before applying.
Which visa types are most common for customer success professional roles in Illinois?
The H-1B is the most common visa for customer success professionals in Illinois, provided the role requires a bachelor's degree in a specific field such as business, communications, or information systems. Some employers also sponsor L-1B visas for intracompany transfers with specialized knowledge. Candidates from Australia may qualify for the E-3 visa, and Canadian or Mexican nationals may have TN visa options depending on how the role is classified.
Which cities in Illinois have the most customer success professional sponsorship jobs?
Chicago accounts for the overwhelming majority of customer success professional visa sponsorship jobs in Illinois. The River North, West Loop, and Fulton Market neighborhoods are particularly dense with technology and SaaS company offices. Outside Chicago, Naperville and Deerfield have some enterprise software and healthcare technology employers, but sponsorship opportunities there are significantly fewer than in the city itself.
How to find customer success professional visa sponsorship jobs in Illinois?
Migrate Mate filters job listings specifically by visa sponsorship eligibility, making it easier to identify Illinois employers actively hiring customer success professionals who require sponsorship. Rather than sorting through general job postings, you can search by role and state to surface companies with verified sponsorship histories. This is particularly useful for targeting Chicago's SaaS and fintech employers, where customer success hiring is most active.
Are there any Illinois-specific considerations for customer success professionals seeking visa sponsorship?
Illinois employers filing H-1B Labor Condition Applications must pay the prevailing wage for the specific role and metro area, which for Chicago is benchmarked against the Chicago-Naperville-Elgin wage data published by the Department of Labor. Customer success roles at the manager or strategic account level tend to meet specialty occupation standards more clearly than entry-level positions. Chicago's deep pool of university graduates from Northwestern, University of Illinois, and DePaul also means competition for sponsored roles can be significant.
What is the prevailing wage for sponsored customer success professional jobs in Illinois?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.