Customer Success Professional Visa Sponsorship Jobs in New York
New York's customer success professional job market spans fintech firms in Manhattan, SaaS companies in Midtown, and enterprise tech employers across the broader metro area. Major sponsors include Salesforce, HubSpot, and a dense cluster of B2B software companies headquartered or regionally staffed in New York City. Many of these employers have established visa sponsorship programs for qualified international candidates.
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Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.
Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram.
Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring.
Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.
Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.
Job Description
The Senior Associate, Customer Success will be responsible for aiding adoption of the ERP software, processing annual renewals and add-ons, supporting customer requests for customizations and consulting, proactive outreach, regular collection and tracking of NPS, meeting with support, sales, and professional services to solve your client’s needs, conducting feedback and project completion calls at the end of projects, regularly scheduling meetings and follow up with clients, creating pricing quotes and statements of work for products and services, flagging and conducting case studies, and otherwise supporting clients and the internal Baker Tilly team.
Job Responsibilities:
- Initiate and support the renewal process, including providing pricing and answering questions about potential changes to current customer packages.
- Provide information and support for customers requesting additional services or products, in addition to managed accounting services available through Baker Tilly.
- Build quotes, statements of work, and manage pricing for existing customers.
- Regular Customer Outreach including ongoing follow up, feedback requests, meetings, go-live celebrations, and additional duties as assigned.
- Schedule consulting calls and meetings for follow up after services are performed, including project completion reviews.
- Support sales and marketing in occasional outbound sales campaigns or requests for reviews/references.
- Identify customers to engage in and conduct case-studies and reviews.
- Support third party relationships with external software manufacturers in conjunction with client and internal customer relations.
- Serve as point of contact for billing and credit inquiries, errors, and requests then delegate to the appropriate internal or external support.
Job Requirements:
- Bachelor’s degree in accounting, business, or similar field or experience in Customer Success within a similar organization.
- Knowledge of SaaS business model and metrics.
- 3 years’ experience in customer success or sales in the SaaS industry or similar experience.
- Knowledge of CRM system, especially Salesforce.
- Experience with accounting is a plus.
The pay rate range for this job position are listed below. Actual compensation is influenced by a variety of relevant factors including but not limited to applicant’s skills, prior experience, qualifications, degrees, professional certifications, work arrangements and geographic location. Baker Tilly offers a comprehensive compensation and benefits package to eligible employees.
The national pay rate range is $57,304 to $97,790.
Overview
Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.
Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram.
Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring.
Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.
Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.
Job Description
The Senior Associate, Customer Success will be responsible for aiding adoption of the ERP software, processing annual renewals and add-ons, supporting customer requests for customizations and consulting, proactive outreach, regular collection and tracking of NPS, meeting with support, sales, and professional services to solve your client’s needs, conducting feedback and project completion calls at the end of projects, regularly scheduling meetings and follow up with clients, creating pricing quotes and statements of work for products and services, flagging and conducting case studies, and otherwise supporting clients and the internal Baker Tilly team.
Job Responsibilities:
- Initiate and support the renewal process, including providing pricing and answering questions about potential changes to current customer packages.
- Provide information and support for customers requesting additional services or products, in addition to managed accounting services available through Baker Tilly.
- Build quotes, statements of work, and manage pricing for existing customers.
- Regular Customer Outreach including ongoing follow up, feedback requests, meetings, go-live celebrations, and additional duties as assigned.
- Schedule consulting calls and meetings for follow up after services are performed, including project completion reviews.
- Support sales and marketing in occasional outbound sales campaigns or requests for reviews/references.
- Identify customers to engage in and conduct case-studies and reviews.
- Support third party relationships with external software manufacturers in conjunction with client and internal customer relations.
- Serve as point of contact for billing and credit inquiries, errors, and requests then delegate to the appropriate internal or external support.
Job Requirements:
- Bachelor’s degree in accounting, business, or similar field or experience in Customer Success within a similar organization.
- Knowledge of SaaS business model and metrics.
- 3 years’ experience in customer success or sales in the SaaS industry or similar experience.
- Knowledge of CRM system, especially Salesforce.
- Experience with accounting is a plus.
The pay rate range for this job position are listed below. Actual compensation is influenced by a variety of relevant factors including but not limited to applicant’s skills, prior experience, qualifications, degrees, professional certifications, work arrangements and geographic location. Baker Tilly offers a comprehensive compensation and benefits package to eligible employees.
The national pay rate range is $57,304 to $97,790.
Customer Success Professional Job Roles in New York
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Search Customer Success Professional Jobs in New YorkCustomer Success Professional Jobs in New York: Frequently Asked Questions
Which companies sponsor visas for customer success professionals in New York?
Large enterprise software companies and fintech firms are among the most active sponsors in New York. Employers like Salesforce, Datadog, MongoDB, and Bloomberg have sponsored customer success roles in the state and have dedicated immigration support infrastructure. Mid-size SaaS companies in the New York metro area also sponsor, though their programs vary. Checking a company's H-1B visa disclosure data through the Department of Labor's public records is a reliable way to verify sponsorship history.
Which visa types are most common for customer success professional roles in New York?
The H-1B is the most common visa category for customer success professionals in New York, particularly for roles requiring a bachelor's degree in a relevant field such as business, communications, or information systems. USCIS classifies customer success positions as specialty occupations when the role requires applying specialized knowledge. Some candidates also use the O-1A for extraordinary ability, the L-1 visa for intracompany transfers, or maintain status through OPT or STEM OPT while transitioning to employer-sponsored petitions.
How to find customer success professional visa sponsorship jobs in New York?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse customer success professional roles in New York without sifting through postings from employers who don't sponsor. You can narrow results by location, role type, and sponsorship type. Because many New York employers don't advertise sponsorship explicitly in job postings, using a dedicated platform like Migrate Mate saves significant research time for international candidates.
Which cities in New York have the most customer success professional sponsorship jobs?
New York City, particularly Manhattan and parts of Brooklyn, accounts for the large majority of customer success sponsorship opportunities in the state. Midtown Manhattan hosts dense concentrations of enterprise software, media technology, and financial technology employers who hire customer success teams. Buffalo and Albany have a smaller but growing presence tied to regional tech initiatives, though the volume of sponsoring employers there is considerably lower than in the New York City metro area.
Are there any New York-specific considerations for customer success professionals seeking visa sponsorship?
New York employers must comply with Department of Labor prevailing wage requirements when sponsoring H-1B workers, which means offered compensation must meet federally determined wage levels for the specific role and location. New York City's high cost of living is reflected in those prevailing wage benchmarks. The state's concentration of financial services and enterprise technology employers also means customer success roles here often require domain-specific experience, which can strengthen an H-1B specialty occupation classification.
What is the prevailing wage for sponsored customer success professional jobs in New York?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.