Customer Success Professional Visa Sponsorship Jobs in New York
New York's customer success professional job market spans fintech firms in Manhattan, SaaS companies in Midtown, and enterprise tech employers across the broader metro area. Major sponsors include Salesforce, HubSpot, and a dense cluster of B2B software companies headquartered or regionally staffed in New York City. Many of these employers have established visa sponsorship programs for qualified international candidates.
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Get Access To All JobsINTRODUCTION
For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we've always worked with flow. We're building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we're creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that's magic at work, and it's what we show up for every day.
Smartsheet is looking for a high-impact Professional Services Business Development Director to join our Professional Services Sales team. This role owns the end-to-end sales cycle for Smartsheet's Services Portfolio and drives customer value by positioning Smartsheet as a strategic partner. We are seeking candidates who operate by: leading complex, multi-solution pursuits, influencing executive stakeholders, and applying value-based selling to measurable business outcomes.
You will report to the Director, Customer Outcomes and this is a remote eligible role.
ROLE AND RESPONSIBILITIES
You Will:
- Own the services sales cycle: Lead pursuits from early qualification through signed Statement of Work (SOW), with or without AE/SE support
- Elevate conversations: Uplevel customer and account team discussions across the Customer Outcomes lifecycle to influence platform adoption, multi-solution expansion, and long-term value creation
- Drive value-led selling: Apply value frameworks (e.g., Smartsheet Value Selling, MEDDIC, Challenger) to uncover priorities, link them to Smartsheet solutions, and advise the customer through opportunity closed-won
- Engage executives: Develop trusted relationships with executive sponsors, procurement, and key decision makers to accelerate deal velocity and eliminate last mile friction
- Generate and progress pipeline: Maintain ~3× coverage by identifying whitespace, creating new opportunities, and advancing stalled pursuits with clear next steps and mutual action plans
- Forecast with discipline: Use Salesforce and Clari for precise pipeline hygiene, risk surfacing, and call accuracy; proactively course correct to protect the quarter while shaping the next
- Contribute thought leadership: Mentor peers, share market/competitive insights, and inform GTM refinements (offers, packaging, playbooks)
BASIC QUALIFICATIONS
You Have:
- 7 years carrying a services or solutions quota for enterprise customers, with a consistent record of closing Professional Services opportunities >$250k (seven-figure TCV experience a plus)
- Proven success leading complex, multi-stakeholder, multi-solution deals and collaborating across account teams
- Strong command of value-based selling (e.g., Smartsheet Value Selling, MEDDIC, Challenger) and speaking to defensible business cases/ROI tied to outcomes and CLV
- Track record in territory management and account planning across Large Enterprise
- Ability to travel up to 40–50%
- BA/BS required; advanced degree preferred
- Smartsheet experience is a plus
GET TO KNOW US
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You'll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you're doing work that stretches you, excites you, and connects you to something bigger, that's magic at work. Let's build what's next, together.
EQUAL OPPORTUNITY EMPLOYER
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
INTRODUCTION
For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we've always worked with flow. We're building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we're creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that's magic at work, and it's what we show up for every day.
Smartsheet is looking for a high-impact Professional Services Business Development Director to join our Professional Services Sales team. This role owns the end-to-end sales cycle for Smartsheet's Services Portfolio and drives customer value by positioning Smartsheet as a strategic partner. We are seeking candidates who operate by: leading complex, multi-solution pursuits, influencing executive stakeholders, and applying value-based selling to measurable business outcomes.
You will report to the Director, Customer Outcomes and this is a remote eligible role.
ROLE AND RESPONSIBILITIES
You Will:
- Own the services sales cycle: Lead pursuits from early qualification through signed Statement of Work (SOW), with or without AE/SE support
- Elevate conversations: Uplevel customer and account team discussions across the Customer Outcomes lifecycle to influence platform adoption, multi-solution expansion, and long-term value creation
- Drive value-led selling: Apply value frameworks (e.g., Smartsheet Value Selling, MEDDIC, Challenger) to uncover priorities, link them to Smartsheet solutions, and advise the customer through opportunity closed-won
- Engage executives: Develop trusted relationships with executive sponsors, procurement, and key decision makers to accelerate deal velocity and eliminate last mile friction
- Generate and progress pipeline: Maintain ~3× coverage by identifying whitespace, creating new opportunities, and advancing stalled pursuits with clear next steps and mutual action plans
- Forecast with discipline: Use Salesforce and Clari for precise pipeline hygiene, risk surfacing, and call accuracy; proactively course correct to protect the quarter while shaping the next
- Contribute thought leadership: Mentor peers, share market/competitive insights, and inform GTM refinements (offers, packaging, playbooks)
BASIC QUALIFICATIONS
You Have:
- 7 years carrying a services or solutions quota for enterprise customers, with a consistent record of closing Professional Services opportunities >$250k (seven-figure TCV experience a plus)
- Proven success leading complex, multi-stakeholder, multi-solution deals and collaborating across account teams
- Strong command of value-based selling (e.g., Smartsheet Value Selling, MEDDIC, Challenger) and speaking to defensible business cases/ROI tied to outcomes and CLV
- Track record in territory management and account planning across Large Enterprise
- Ability to travel up to 40–50%
- BA/BS required; advanced degree preferred
- Smartsheet experience is a plus
GET TO KNOW US
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You'll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you're doing work that stretches you, excites you, and connects you to something bigger, that's magic at work. Let's build what's next, together.
EQUAL OPPORTUNITY EMPLOYER
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
Customer Success Professional Job Roles in New York
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Search Customer Success Professional Jobs in New YorkCustomer Success Professional Jobs in New York: Frequently Asked Questions
Which companies sponsor visas for customer success professionals in New York?
Large enterprise software companies and fintech firms are among the most active sponsors in New York. Employers like Salesforce, Datadog, MongoDB, and Bloomberg have sponsored customer success roles in the state and have dedicated immigration support infrastructure. Mid-size SaaS companies in the New York metro area also sponsor, though their programs vary. Checking a company's H-1B visa disclosure data through the Department of Labor's public records is a reliable way to verify sponsorship history.
Which visa types are most common for customer success professional roles in New York?
The H-1B is the most common visa category for customer success professionals in New York, particularly for roles requiring a bachelor's degree in a relevant field such as business, communications, or information systems. USCIS classifies customer success positions as specialty occupations when the role requires applying specialized knowledge. Some candidates also use the O-1A for extraordinary ability, the L-1 visa for intracompany transfers, or maintain status through OPT or STEM OPT while transitioning to employer-sponsored petitions.
How to find customer success professional visa sponsorship jobs in New York?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse customer success professional roles in New York without sifting through postings from employers who don't sponsor. You can narrow results by location, role type, and sponsorship type. Because many New York employers don't advertise sponsorship explicitly in job postings, using a dedicated platform like Migrate Mate saves significant research time for international candidates.
Which cities in New York have the most customer success professional sponsorship jobs?
New York City, particularly Manhattan and parts of Brooklyn, accounts for the large majority of customer success sponsorship opportunities in the state. Midtown Manhattan hosts dense concentrations of enterprise software, media technology, and financial technology employers who hire customer success teams. Buffalo and Albany have a smaller but growing presence tied to regional tech initiatives, though the volume of sponsoring employers there is considerably lower than in the New York City metro area.
Are there any New York-specific considerations for customer success professionals seeking visa sponsorship?
New York employers must comply with Department of Labor prevailing wage requirements when sponsoring H-1B workers, which means offered compensation must meet federally determined wage levels for the specific role and location. New York City's high cost of living is reflected in those prevailing wage benchmarks. The state's concentration of financial services and enterprise technology employers also means customer success roles here often require domain-specific experience, which can strengthen an H-1B specialty occupation classification.
What is the prevailing wage for sponsored customer success professional jobs in New York?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.