Customer Success Professional Visa Sponsorship Jobs in Indiana
Indiana's customer success professional roles are concentrated in Indianapolis, with employers like Salesforce, Genesys, and ExactTarget alumni-founded SaaS companies driving demand. Fort Wayne and Carmel also host growing tech and logistics firms that sponsor visas for customer success talent. The state's mid-market tech sector offers steady openings for international candidates seeking sponsorship.
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Get Access To All JobsINTRODUCTION
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.
PAY RANGE: $75,000 - $79,000
SHIFT: Days
LOCATION: 1451 All Points Ct, Plainfield, IN 46168
Position Summary
The Customer Success Professional II independently manages day-to-day customer success activities for assigned Contract Logistics accounts. This role builds on foundational experience and requires the ability to manage customer relationships, identify service or retention risks, and support incremental growth opportunities.
Reporting to the Customer Success Supervisor, the CSP II acts as a trusted point of contact for customers, supports renewals and service expansions, and contributes to consistent commercial and operational execution.
KEY RESPONSIBILITIES
Customer Engagement & Account Management:
- Serve as a primary day-to-day contact for assigned customer accounts.
- Build strong working relationships with customer stakeholders to understand operational needs and service expectations.
- Participate actively in customer meetings, performance reviews, and issue resolution discussions.
Revenue & Retention Support:
- Support contract renewals, service expansions, and upsell opportunities through customer insights and operational data.
- Identify potential retention risks or service gaps and proactively escalate recommendations to the Supervisor.
- Assist in preparing business cases, proposals, and renewal documentation.
Performance & Financial Awareness:
- Monitor service performance, volumes, and basic cost drivers for assigned accounts.
- Analyze trends and performance issues and recommend corrective actions.
- Ensure accurate billing inputs and coordination with Finance and Operations.
Cross-Functional Collaboration:
- Coordinate closely with Operations, Solutions Design, and Finance to ensure service alignment and customer satisfaction.
- Support onboarding of new customers or services within existing accounts.
- Share feedback and best practices to improve customer success execution.
QUALIFICATIONS
Education & Experience:
- Bachelor’s degree in Business, Supply Chain, Logistics, or a related field (or equivalent experience).
- 3–5 years of experience in customer success, account management, logistics operations, or a related commercial support role.
- Experience managing customer interactions in a B2B or contract logistics environment preferred.
Skills & Attributes:
- Strong customer relationship and problem-solving skills.
- Ability to work independently and manage multiple accounts or priorities.
- Solid understanding of service performance metrics and operational drivers.
- Professional communication skills with both customers and internal stakeholders.
TRAVEL
- Up to 10–15% travel as required to support customer engagement.
CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
INTRODUCTION
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.
PAY RANGE: $75,000 - $79,000
SHIFT: Days
LOCATION: 1451 All Points Ct, Plainfield, IN 46168
Position Summary
The Customer Success Professional II independently manages day-to-day customer success activities for assigned Contract Logistics accounts. This role builds on foundational experience and requires the ability to manage customer relationships, identify service or retention risks, and support incremental growth opportunities.
Reporting to the Customer Success Supervisor, the CSP II acts as a trusted point of contact for customers, supports renewals and service expansions, and contributes to consistent commercial and operational execution.
KEY RESPONSIBILITIES
Customer Engagement & Account Management:
- Serve as a primary day-to-day contact for assigned customer accounts.
- Build strong working relationships with customer stakeholders to understand operational needs and service expectations.
- Participate actively in customer meetings, performance reviews, and issue resolution discussions.
Revenue & Retention Support:
- Support contract renewals, service expansions, and upsell opportunities through customer insights and operational data.
- Identify potential retention risks or service gaps and proactively escalate recommendations to the Supervisor.
- Assist in preparing business cases, proposals, and renewal documentation.
Performance & Financial Awareness:
- Monitor service performance, volumes, and basic cost drivers for assigned accounts.
- Analyze trends and performance issues and recommend corrective actions.
- Ensure accurate billing inputs and coordination with Finance and Operations.
Cross-Functional Collaboration:
- Coordinate closely with Operations, Solutions Design, and Finance to ensure service alignment and customer satisfaction.
- Support onboarding of new customers or services within existing accounts.
- Share feedback and best practices to improve customer success execution.
QUALIFICATIONS
Education & Experience:
- Bachelor’s degree in Business, Supply Chain, Logistics, or a related field (or equivalent experience).
- 3–5 years of experience in customer success, account management, logistics operations, or a related commercial support role.
- Experience managing customer interactions in a B2B or contract logistics environment preferred.
Skills & Attributes:
- Strong customer relationship and problem-solving skills.
- Ability to work independently and manage multiple accounts or priorities.
- Solid understanding of service performance metrics and operational drivers.
- Professional communication skills with both customers and internal stakeholders.
TRAVEL
- Up to 10–15% travel as required to support customer engagement.
CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
Customer Success Professional Job Roles in Indiana
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Search Customer Success Professional Jobs in IndianaCustomer Success Professional Jobs in Indiana: Frequently Asked Questions
Which companies sponsor visas for customer success professionals in Indiana?
Indianapolis-based technology and SaaS employers are the most active sponsors for customer success professionals in Indiana. Companies like Genesys, Salesforce, and Cummins have sponsored H-1B visa workers in customer-facing technical roles. Smaller SaaS firms headquartered in Carmel and Fishers also appear in Department of Labor disclosure data as sponsors, though sponsorship decisions vary by role, headcount, and hiring cycle.
Which visa types are most common for customer success professional roles in Indiana?
The H-1B is the most common visa for customer success professionals in Indiana, provided the role requires a specialized degree, such as computer science, information systems, or business. TN visas apply to Canadian and Mexican nationals in qualifying business analyst or management consultant classifications. L-1 visa transfers are an option for candidates moving from a foreign affiliate of an Indiana-based employer.
Which cities in Indiana have the most customer success professional sponsorship jobs?
Indianapolis accounts for the large majority of customer success sponsorship activity in Indiana, given its concentration of technology, logistics, and enterprise software employers. Carmel and Fishers, suburban communities north of Indianapolis, host several mid-size SaaS companies with customer success teams. Fort Wayne has a smaller but growing presence, particularly in manufacturing technology and healthcare IT sectors.
How to find customer success professional visa sponsorship jobs in Indiana?
Migrate Mate is built specifically for international job seekers and filters customer success professional roles in Indiana by sponsorship willingness, so you are not sorting through listings that don't apply to your situation. The platform pulls from employers with documented H-1B sponsorship histories, which is particularly useful in Indiana where sponsorship-active companies are spread across Indianapolis, Carmel, and Fishers rather than concentrated in one district.
Are there state-specific considerations for customer success professionals seeking visa sponsorship in Indiana?
Indiana does not have a state income tax structure that significantly complicates sponsorship relative to other states, but employers must still meet Department of Labor prevailing wage requirements for the Indianapolis or relevant metropolitan area when filing a Labor Condition Application. Indiana's lower cost of living compared to coastal markets means prevailing wages for customer success roles may be set at lower absolute levels, which can affect LCA compliance obligations for sponsors.
What is the prevailing wage for sponsored customer success professional jobs in Indiana?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.