Customer Success Professional Visa Sponsorship Jobs in Maryland
Maryland's customer success professional job market centers on the Baltimore metro, Bethesda, and the I-270 technology corridor, where employers like Tenable, Cvent, and federal IT contractors regularly hire for client-facing roles. The state's concentration of cybersecurity, health technology, and SaaS companies creates consistent demand for customer success talent with visa sponsorship.
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Get Access To All JobsINTRODUCTION
As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.
We are the people who give possibilities purpose
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
JOB DESCRIPTION
Responsibilities:
The position is responsible for establishing, maintaining, and enhancing customer experience while supporting their strategic goals through Waters products, services, and intellectual capital.
Inspire Customer Success Across Lab Automation
- Creates and drives a US Region and ADx-wide culture of Customer Success
- Aligns activities with internal teams (i.e., Service regarding existing clients, R&D regarding product roadmap, Sales regarding cross/up sell and retention, Finance & Marketing Operations regarding metrics & forecasting, Regional VP leadership teams)
- Is accountable for our ADx-wide customer feedback loop
Define, Manage and Optimize Customer Experience through their Lifecycle
- Drives assigned customer relationship (Director level and up) from the time of contract signature through the full customer lifecycle.
- Establishes a trusted/strategic advisor relationship with each assigned customer
- Pro-actively handles both the customer’s and internal BD escalation pathways.
- Is accountable for optimizing defined customer journey touchpoints and interactions with Waters for assigned customers
- Works closely with our Healthcare Consultants, Application Specialists, IT consultants and Marketing to identify new opportunities and facilitate process and data improvement initiatives
- Drives alignment between the customer’s and Waters’ long-term strategies and assists customer in long-term strategy design
Drive & Measure Customer Success Outcomes
- Advocates for customer needs and issues across Waters to improve Waters solutions
- Seeks opportunities to cross-/up-sell products, maintain and increase contract renewal rates to produce increased revenue and reduce churn. Influences future lifetime value through higher product adoption, customer satisfaction and overall health scores with Customer key Leadership functions (Lab Director, VP of Finance, VP of Supply Chain/Ops)
- Drives new business growth through fostering of customer advocacy for Waters solutions to prospective customers
- Defines operational metrics for customer success; ensure there are adequate systems for tracking metrics; create cadence for review with the team and external partners; expose subset of metrics to executive team, as needed.
- Increases overall customer satisfaction scores for defined customer touchpoints and interactions with Waters as an organization
QUALIFICATIONS
- Minimum bachelor’s degree Required, Business Management, Marketing, or similar focus
- Clinical laboratory experience desired (i.e., Medical Technologist, Lab Manager)
- 7+ years’ experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention required in a large-scale business (e.g., 1,000+ employees, $1B+ revenue)
- Experience optimally navigating in heavily matrixed environment and work cross functionally.
- Demonstrated ability to manage influence through persuasion, negotiation, and consensus building
- Ideally combined background of post-sale and sales experience
- Strong empathy for customers and passion for revenue and growth with a deep understanding of value drivers in recurring revenue business models
- Analytical and process-oriented approach; demonstrated ability for critical thinking; excellent communication and presentation skills; demonstrated desire for continuous learning and improvement
- Be able operate effectively in ambiguous situations
- Builds relationships with key collaborators
- Enthusiastic and creative leader with the ability to inspire others
- Preferred experience in providing valuable automation services with impact at Executive level a plus.
- Good understanding of hospital and lab informatics systems
- Preferably previous Healthcare customer experience
- Sophisticated negotiation and conflict resolution skills
- Willing and able to travel over >50%
At Waters, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
WHY JOIN US?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
COMPENSATION
The expected compensation range for this role is $104,700 - $167,500. Final compensation will be determined based on experience, skills, and geographic location.
PRIMARY WORK LOCATION
USA MD - Sparks - 7 Loveton Circle
WORK SHIFT
NA (United States of America)
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
INTRODUCTION
As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.
We are the people who give possibilities purpose
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
JOB DESCRIPTION
Responsibilities:
The position is responsible for establishing, maintaining, and enhancing customer experience while supporting their strategic goals through Waters products, services, and intellectual capital.
Inspire Customer Success Across Lab Automation
- Creates and drives a US Region and ADx-wide culture of Customer Success
- Aligns activities with internal teams (i.e., Service regarding existing clients, R&D regarding product roadmap, Sales regarding cross/up sell and retention, Finance & Marketing Operations regarding metrics & forecasting, Regional VP leadership teams)
- Is accountable for our ADx-wide customer feedback loop
Define, Manage and Optimize Customer Experience through their Lifecycle
- Drives assigned customer relationship (Director level and up) from the time of contract signature through the full customer lifecycle.
- Establishes a trusted/strategic advisor relationship with each assigned customer
- Pro-actively handles both the customer’s and internal BD escalation pathways.
- Is accountable for optimizing defined customer journey touchpoints and interactions with Waters for assigned customers
- Works closely with our Healthcare Consultants, Application Specialists, IT consultants and Marketing to identify new opportunities and facilitate process and data improvement initiatives
- Drives alignment between the customer’s and Waters’ long-term strategies and assists customer in long-term strategy design
Drive & Measure Customer Success Outcomes
- Advocates for customer needs and issues across Waters to improve Waters solutions
- Seeks opportunities to cross-/up-sell products, maintain and increase contract renewal rates to produce increased revenue and reduce churn. Influences future lifetime value through higher product adoption, customer satisfaction and overall health scores with Customer key Leadership functions (Lab Director, VP of Finance, VP of Supply Chain/Ops)
- Drives new business growth through fostering of customer advocacy for Waters solutions to prospective customers
- Defines operational metrics for customer success; ensure there are adequate systems for tracking metrics; create cadence for review with the team and external partners; expose subset of metrics to executive team, as needed.
- Increases overall customer satisfaction scores for defined customer touchpoints and interactions with Waters as an organization
QUALIFICATIONS
- Minimum bachelor’s degree Required, Business Management, Marketing, or similar focus
- Clinical laboratory experience desired (i.e., Medical Technologist, Lab Manager)
- 7+ years’ experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention required in a large-scale business (e.g., 1,000+ employees, $1B+ revenue)
- Experience optimally navigating in heavily matrixed environment and work cross functionally.
- Demonstrated ability to manage influence through persuasion, negotiation, and consensus building
- Ideally combined background of post-sale and sales experience
- Strong empathy for customers and passion for revenue and growth with a deep understanding of value drivers in recurring revenue business models
- Analytical and process-oriented approach; demonstrated ability for critical thinking; excellent communication and presentation skills; demonstrated desire for continuous learning and improvement
- Be able operate effectively in ambiguous situations
- Builds relationships with key collaborators
- Enthusiastic and creative leader with the ability to inspire others
- Preferred experience in providing valuable automation services with impact at Executive level a plus.
- Good understanding of hospital and lab informatics systems
- Preferably previous Healthcare customer experience
- Sophisticated negotiation and conflict resolution skills
- Willing and able to travel over >50%
At Waters, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
WHY JOIN US?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
COMPENSATION
The expected compensation range for this role is $104,700 - $167,500. Final compensation will be determined based on experience, skills, and geographic location.
PRIMARY WORK LOCATION
USA MD - Sparks - 7 Loveton Circle
WORK SHIFT
NA (United States of America)
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
Customer Success Professional Job Roles in Maryland
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Search Customer Success Professional Jobs in MarylandCustomer Success Professional Jobs in Maryland: Frequently Asked Questions
Which companies sponsor visas for customer success professionals in Maryland?
Maryland employers that have sponsored work visas for customer success roles include Tenable, Cvent, Verint, and various federal IT contractors and health technology firms headquartered in the Baltimore-Washington corridor. SaaS companies along the I-270 tech corridor and cybersecurity firms in Bethesda and Columbia are among the more active sponsors, given their need for client-facing technical talent to support enterprise and government customers.
Which visa types are most common for customer success professional roles in Maryland?
The H-1B visa is the most common visa for customer success professionals in Maryland, particularly when the role requires a relevant bachelor's degree in business, communications, information technology, or a related field and qualifies as a specialty occupation. L-1B visas apply when an international employee transfers from a foreign office to a Maryland-based employer. Australians may also qualify for the E-3 visa for these roles when the specialty occupation criteria are met.
Which cities in Maryland have the most customer success professional sponsorship jobs?
Bethesda and Rockville along the I-270 corridor have the highest concentration of customer success sponsorship opportunities, driven by the region's density of SaaS, cybersecurity, and government contracting firms. Baltimore also has active hiring, particularly in health technology and financial services. Columbia and Gaithersburg are additional hubs where mid-size technology companies frequently post customer success roles that include visa sponsorship.
How to find customer success professional visa sponsorship jobs in Maryland?
Migrate Mate is built specifically for international job seekers and filters customer success professional roles in Maryland by visa sponsorship status, saving you from manually screening hundreds of listings. You can search by location across Maryland's key hiring hubs, including Bethesda, Baltimore, and Rockville, and identify employers with a documented history of H-1B or E-3 visa sponsorship for client-facing roles. Creating a profile on Migrate Mate also surfaces relevant new postings as they appear.
Are there any Maryland-specific factors that affect visa sponsorship for customer success professionals?
Maryland's proximity to federal agencies means many employers hold government contracts that can complicate sponsorship timelines, since security clearance requirements sometimes intersect with visa status eligibility. The state also benefits from a strong university pipeline through University of Maryland and Johns Hopkins, which means some employers are familiar with OPT and STEM OPT extensions for recent graduates in technical customer success roles. Prevailing wage determinations for these positions follow Department of Labor standards for the Baltimore-Washington metropolitan area.
What is the prevailing wage for sponsored customer success professional jobs in Maryland?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.