Customer Success Professional Visa Sponsorship Jobs in Maryland
Maryland's customer success professional job market centers on the Baltimore metro, Bethesda, and the I-270 technology corridor, where employers like Tenable, Cvent, and federal IT contractors regularly hire for client-facing roles. The state's concentration of cybersecurity, health technology, and SaaS companies creates consistent demand for customer success talent with visa sponsorship.
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Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
How We Work
At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
- Bold in how we dream and innovate
- Responsive to feedback, challenges and opportunities
- Accountable for results and best in class outcomes
- Visionary in future focused problem-solving
- Exceptional in execution and impact
Company Overview
At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:
- Build and enhance our proven security platform
- Blend innovation and speed in a constantly evolving cloud architecture
- Analyze new threats and offer deep insight through data-driven intel
- Collaborate with customers to help solve their toughest security challenges
We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.
The Role
The Professional Services Director leads the strategy, execution, and performance of Professional Services across Americas East, supporting mid-size and large enterprise customers, Federal, and SLED segments. This role is accountable for delivery outcomes, time-to-value acceleration, and operational rigor within the region, leading an organization that includes Consultants, Service Delivery Managers, and Professional Services Managers. In addition to regional accountability, this Director serves as the global Professional Services leader for the Collaboration Security platform, focused on platform enablement strategy, services standards, and product partnership across all regions. This role does not own delivery execution for customers outside of Americas East. Regional Professional Services leaders retain accountability for delivery performance within their respective geographies.
This Director provides global platform leadership by:
- Defining implementation frameworks and consultative standards for the Collaboration Security platform
- Establishing enablement strategy and capability requirements across the global Professional Services organization
- Supporting delivery execution and advancing Certified Deployment Partner enablement program goals
- Ensuring consistent technical depth and deployment readiness worldwide
- Representing Professional Services in structured partnership with Product Management and Engineering
Principal Consultants specializing in the Collaboration Security portfolio report directly to this Director. These senior technical leaders drive complex implementations within the region and contribute to global architectural standards, thought leadership, and platform expertise. The Director is responsible for their performance, development, and alignment to both regional delivery and global platform objectives.
The Director owns global Professional Services enablement for the Collaboration Security platform—ensuring consultants worldwide are prepared to deploy evolving product capabilities, integrations, and advanced configurations, and collaborating closely with Customer Success, TAM, and Managed Services leaders responsible for adoption and operational success. Additionally, the Director oversees resources supporting implementation and consultative services engagements for the Data Security and Governance (DSG) program, partnering closely with the peer Director leading US West to ensure consistency across the Americas.
As the executive escalation point for Americas East and a visible global platform authority, the Director builds credibility with CISOs, CIOs, and senior security leaders. This role actively influences product roadmap direction by translating field insights, implementation friction, and customer requirements into structured feedback for Product Management and Engineering. The Director establishes disciplined operating mechanisms across both regional execution and global platform alignment, including KPI dashboards, forecasting accuracy, capacity modeling, standardized methodologies, and formalized product feedback loops.
Your day-to-day
- Lead and develop a high-performing Professional Services organization aligned to Americas East enterprise, Federal, and SLED customers.
- Directly lead and mentor Principal Consultants and delivery managers within the region.
- Ensure successful delivery of complex SaaS cybersecurity deployments within Americas East.
- Define global services standards, consultative frameworks, and implementation guidance for the Collaboration Security platform.
- Own global Professional Services enablement strategy for platform products, ensuring worldwide delivery readiness.
- Partner with regional PS leaders to ensure alignment to platform standards and evolving product capabilities.
- Represent Professional Services in product forums, influencing roadmap priorities based on structured field input.
- Partner with CSM, TAM, and Managed Services leadership to ensure disciplined transition from implementation to adoption.
- Drive disciplined forecasting, utilization management, and capacity planning within Americas East.
- Oversee Professional Services efforts to minimize customer churn within Americas East (proactively, through strong implementation delivery, and reactively, in PS’ part of get-well plans for at-risk customers).
- Serve as executive escalation lead for high-impact regional engagements.
What you bring to the team
- Demonstrated success delivering enterprise-scale, multi-product platform implementations across commercial and regulated public sector environments.
- Proven experience directly leading senior technical experts (Principal Consultants, Architects, or equivalent).
- Strong ability to balance regional operational accountability with global platform leadership.
- Experience influencing product roadmap through structured field insight and cross-functional partnership.
- Deep technical credibility across collaboration security, data protection, cloud architectures, and enterprise integration ecosystems.
- Strong understanding of SaaS implementation lifecycle and disciplined transition to post-implementation adoption teams.
- Executive presence, with credibility across CISOs, CIOs, and senior security stakeholders.
- 4+ years managing managers and/or principal-level experts.
- 8+ years of leadership experience within technical services, cybersecurity, or SaaS organizations.
Why Proofpoint?
At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:
- Competitive compensation
- Comprehensive benefits
- Career success on your terms
- Flexible work environment
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
Our Culture
Our culture is rooted in values that inspire belonging, empower purpose and drive success—every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.
How To Apply
Interested? Submit your application along with any supporting information—we can’t wait to hear from you!
Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity.
Base Pay Ranges
SF Bay Area, New York City Metro Area
Base Pay Range 200,300.00 - 293,810.00 USD
California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska
Base Pay Range 167,300.00 - 245,355.00 USD
All other cities and states excluding those listed above
Base Pay Range 152,900.00 - 224,235.00 USD
About us
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
How We Work
At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
- Bold in how we dream and innovate
- Responsive to feedback, challenges and opportunities
- Accountable for results and best in class outcomes
- Visionary in future focused problem-solving
- Exceptional in execution and impact
Company Overview
At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:
- Build and enhance our proven security platform
- Blend innovation and speed in a constantly evolving cloud architecture
- Analyze new threats and offer deep insight through data-driven intel
- Collaborate with customers to help solve their toughest security challenges
We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.
The Role
The Professional Services Director leads the strategy, execution, and performance of Professional Services across Americas East, supporting mid-size and large enterprise customers, Federal, and SLED segments. This role is accountable for delivery outcomes, time-to-value acceleration, and operational rigor within the region, leading an organization that includes Consultants, Service Delivery Managers, and Professional Services Managers. In addition to regional accountability, this Director serves as the global Professional Services leader for the Collaboration Security platform, focused on platform enablement strategy, services standards, and product partnership across all regions. This role does not own delivery execution for customers outside of Americas East. Regional Professional Services leaders retain accountability for delivery performance within their respective geographies.
This Director provides global platform leadership by:
- Defining implementation frameworks and consultative standards for the Collaboration Security platform
- Establishing enablement strategy and capability requirements across the global Professional Services organization
- Supporting delivery execution and advancing Certified Deployment Partner enablement program goals
- Ensuring consistent technical depth and deployment readiness worldwide
- Representing Professional Services in structured partnership with Product Management and Engineering
Principal Consultants specializing in the Collaboration Security portfolio report directly to this Director. These senior technical leaders drive complex implementations within the region and contribute to global architectural standards, thought leadership, and platform expertise. The Director is responsible for their performance, development, and alignment to both regional delivery and global platform objectives.
The Director owns global Professional Services enablement for the Collaboration Security platform—ensuring consultants worldwide are prepared to deploy evolving product capabilities, integrations, and advanced configurations, and collaborating closely with Customer Success, TAM, and Managed Services leaders responsible for adoption and operational success. Additionally, the Director oversees resources supporting implementation and consultative services engagements for the Data Security and Governance (DSG) program, partnering closely with the peer Director leading US West to ensure consistency across the Americas.
As the executive escalation point for Americas East and a visible global platform authority, the Director builds credibility with CISOs, CIOs, and senior security leaders. This role actively influences product roadmap direction by translating field insights, implementation friction, and customer requirements into structured feedback for Product Management and Engineering. The Director establishes disciplined operating mechanisms across both regional execution and global platform alignment, including KPI dashboards, forecasting accuracy, capacity modeling, standardized methodologies, and formalized product feedback loops.
Your day-to-day
- Lead and develop a high-performing Professional Services organization aligned to Americas East enterprise, Federal, and SLED customers.
- Directly lead and mentor Principal Consultants and delivery managers within the region.
- Ensure successful delivery of complex SaaS cybersecurity deployments within Americas East.
- Define global services standards, consultative frameworks, and implementation guidance for the Collaboration Security platform.
- Own global Professional Services enablement strategy for platform products, ensuring worldwide delivery readiness.
- Partner with regional PS leaders to ensure alignment to platform standards and evolving product capabilities.
- Represent Professional Services in product forums, influencing roadmap priorities based on structured field input.
- Partner with CSM, TAM, and Managed Services leadership to ensure disciplined transition from implementation to adoption.
- Drive disciplined forecasting, utilization management, and capacity planning within Americas East.
- Oversee Professional Services efforts to minimize customer churn within Americas East (proactively, through strong implementation delivery, and reactively, in PS’ part of get-well plans for at-risk customers).
- Serve as executive escalation lead for high-impact regional engagements.
What you bring to the team
- Demonstrated success delivering enterprise-scale, multi-product platform implementations across commercial and regulated public sector environments.
- Proven experience directly leading senior technical experts (Principal Consultants, Architects, or equivalent).
- Strong ability to balance regional operational accountability with global platform leadership.
- Experience influencing product roadmap through structured field insight and cross-functional partnership.
- Deep technical credibility across collaboration security, data protection, cloud architectures, and enterprise integration ecosystems.
- Strong understanding of SaaS implementation lifecycle and disciplined transition to post-implementation adoption teams.
- Executive presence, with credibility across CISOs, CIOs, and senior security stakeholders.
- 4+ years managing managers and/or principal-level experts.
- 8+ years of leadership experience within technical services, cybersecurity, or SaaS organizations.
Why Proofpoint?
At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:
- Competitive compensation
- Comprehensive benefits
- Career success on your terms
- Flexible work environment
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
Our Culture
Our culture is rooted in values that inspire belonging, empower purpose and drive success—every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.
How To Apply
Interested? Submit your application along with any supporting information—we can’t wait to hear from you!
Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity.
Base Pay Ranges
SF Bay Area, New York City Metro Area
Base Pay Range 200,300.00 - 293,810.00 USD
California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska
Base Pay Range 167,300.00 - 245,355.00 USD
All other cities and states excluding those listed above
Base Pay Range 152,900.00 - 224,235.00 USD
Customer Success Professional Job Roles in Maryland
See all 28+ Customer Success Professional Jobs in Maryland
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Search Customer Success Professional Jobs in MarylandCustomer Success Professional Jobs in Maryland: Frequently Asked Questions
Which companies sponsor visas for customer success professionals in Maryland?
Maryland employers that have sponsored work visas for customer success roles include Tenable, Cvent, Verint, and various federal IT contractors and health technology firms headquartered in the Baltimore-Washington corridor. SaaS companies along the I-270 tech corridor and cybersecurity firms in Bethesda and Columbia are among the more active sponsors, given their need for client-facing technical talent to support enterprise and government customers.
Which visa types are most common for customer success professional roles in Maryland?
The H-1B is the most common visa for customer success professionals in Maryland, particularly when the role requires a relevant bachelor's degree in business, communications, information technology, or a related field and qualifies as a specialty occupation. L-1B visas apply when an international employee transfers from a foreign office to a Maryland-based employer. Australians may also qualify for the E-3 visa for these roles when the specialty occupation criteria are met.
Which cities in Maryland have the most customer success professional sponsorship jobs?
Bethesda and Rockville along the I-270 corridor have the highest concentration of customer success sponsorship opportunities, driven by the region's density of SaaS, cybersecurity, and government contracting firms. Baltimore also has active hiring, particularly in health technology and financial services. Columbia and Gaithersburg are additional hubs where mid-size technology companies frequently post customer success roles that include visa sponsorship.
How to find customer success professional visa sponsorship jobs in Maryland?
Migrate Mate is built specifically for international job seekers and filters customer success professional roles in Maryland by visa sponsorship status, saving you from manually screening hundreds of listings. You can search by location across Maryland's key hiring hubs, including Bethesda, Baltimore, and Rockville, and identify employers with a documented history of H-1B or E-3 sponsorship for client-facing roles. Creating a profile on Migrate Mate also surfaces relevant new postings as they appear.
Are there any Maryland-specific factors that affect visa sponsorship for customer success professionals?
Maryland's proximity to federal agencies means many employers hold government contracts that can complicate sponsorship timelines, since security clearance requirements sometimes intersect with visa status eligibility. The state also benefits from a strong university pipeline through University of Maryland and Johns Hopkins, which means some employers are familiar with OPT and STEM OPT extensions for recent graduates in technical customer success roles. Prevailing wage determinations for these positions follow Department of Labor standards for the Baltimore-Washington metropolitan area.
What is the prevailing wage for sponsored customer success professional jobs in Maryland?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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