Customer Success Professional Visa Sponsorship Jobs in Ohio
Ohio's customer success professional roles are concentrated in Columbus, Cleveland, and Cincinnati, where employers in fintech, healthcare IT, and enterprise software actively hire internationally. Companies like Salesforce, Oracle, and NCR have Ohio operations that have sponsored customer success talent. Visa sponsorship is available but competitive across the state.
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Get Access To All JobsAbout Upstart
At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.
As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 3,000 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.
We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you.
If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you.
The Team:
Upstart’s Borrower Success team helps borrowers navigate questions and issues throughout their experience with Upstart. The team resolves a wide range of servicing needs while balancing accuracy, efficiency, and a thoughtful borrower experience across multiple support channels.
As a Borrower Success Associate, you will resolve complex borrower inquiries primarily through email, while also supporting borrowers through chat and phone. You’ll investigate issues, apply established policies and resources, and take ownership of cases through resolution while contributing insights that help the team improve how we support borrowers.
How you’ll make an impact
- Resolve complex borrower inquiries across email, chat, phone, or other channels, including questions related to fees, refunds, accounts, and loan servicing
- Investigate borrower concerns using available systems, policies, and resources to provide accurate and efficient resolutions
- Take ownership of cases through resolution, recognizing when additional guidance or escalation to a partner team is appropriate
- Contribute to First Response Time, Borrower Satisfaction, First Contact Resolution, and team productivity while maintaining quality and accuracy
- Identify recurring borrower pain points, knowledge gaps, and process inefficiencies and share insights that can improve resources and servicing processes
- Use approved Generative AI tools to organize information, support case research, and draft or refine communications while validating outputs against approved sources and borrower-specific information
Minimum Qualifications
- Experience providing customer support or resolving customer inquiries in a professional, volunteer, educational, or comparable environment
- Experience communicating with customers or other external audiences through at least one written or verbal support channel
- Experience researching information across multiple resources or systems to resolve questions or issues
- Experience accurately documenting customer interactions, cases, transactions, or other detailed information
Preferred Qualifications
- Experience in customer service, a contact center, borrower servicing, banking, lending, or another high-volume support environment
- Ability to communicate complex or sensitive information clearly and thoughtfully across email, chat, and phone
- Familiarity with case-management, customer relationship management, chat, phone, or knowledge-management tools
- Ability to balance efficiency and accuracy while managing multiple priorities in a changing environment
- Familiarity with Generative AI tools and the ability to review and validate AI-generated information before using it
- BA/BS degree, associate degree, or equivalent work experience. Recent graduates or candidates with equivalent practical experience are encouraged to apply
Position location: Remote
Time zone requirements This role supports evening coverage for a team that operates until 9:00 p.m. Eastern Time.
Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.
This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week, or over 8 in a work day if required by state law.
At Upstart, your base pay is one part of your total compensation package. The anticipated annualized base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).
United States | Remote - Anticipated Hourly Rate Range
$23.41—$31.20 USD
What you'll love
At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth. Here’s what you can expect:
- Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
- Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada)
- Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)
- Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.
- Health Savings Account contributions from Upstart for eligible plans (US only)
- Income protection benefits, including life insurance and disability coverage for added financial security
- Paid time off, sick leave, and company holidays, in line with local requirements
- Paid family and parental leave to support caregiving and major life moments (duration varies by country)
- Family-centered benefits to support fertility, parenthood, and caregiving needs
- Employee Assistance Program (EAP) offering mental health support and life-centered resources
- Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only)
- Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you
- Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
- Connection and community through team events, all-company updates, and employee resource groups (ERGs)
- Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!)
For roles based in Canada, please note that we are not currently able to hire in Quebec.
Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices.
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com
About Upstart
At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.
As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 3,000 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.
We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you.
If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you.
The Team:
Upstart’s Borrower Success team helps borrowers navigate questions and issues throughout their experience with Upstart. The team resolves a wide range of servicing needs while balancing accuracy, efficiency, and a thoughtful borrower experience across multiple support channels.
As a Borrower Success Associate, you will resolve complex borrower inquiries primarily through email, while also supporting borrowers through chat and phone. You’ll investigate issues, apply established policies and resources, and take ownership of cases through resolution while contributing insights that help the team improve how we support borrowers.
How you’ll make an impact
- Resolve complex borrower inquiries across email, chat, phone, or other channels, including questions related to fees, refunds, accounts, and loan servicing
- Investigate borrower concerns using available systems, policies, and resources to provide accurate and efficient resolutions
- Take ownership of cases through resolution, recognizing when additional guidance or escalation to a partner team is appropriate
- Contribute to First Response Time, Borrower Satisfaction, First Contact Resolution, and team productivity while maintaining quality and accuracy
- Identify recurring borrower pain points, knowledge gaps, and process inefficiencies and share insights that can improve resources and servicing processes
- Use approved Generative AI tools to organize information, support case research, and draft or refine communications while validating outputs against approved sources and borrower-specific information
Minimum Qualifications
- Experience providing customer support or resolving customer inquiries in a professional, volunteer, educational, or comparable environment
- Experience communicating with customers or other external audiences through at least one written or verbal support channel
- Experience researching information across multiple resources or systems to resolve questions or issues
- Experience accurately documenting customer interactions, cases, transactions, or other detailed information
Preferred Qualifications
- Experience in customer service, a contact center, borrower servicing, banking, lending, or another high-volume support environment
- Ability to communicate complex or sensitive information clearly and thoughtfully across email, chat, and phone
- Familiarity with case-management, customer relationship management, chat, phone, or knowledge-management tools
- Ability to balance efficiency and accuracy while managing multiple priorities in a changing environment
- Familiarity with Generative AI tools and the ability to review and validate AI-generated information before using it
- BA/BS degree, associate degree, or equivalent work experience. Recent graduates or candidates with equivalent practical experience are encouraged to apply
Position location: Remote
Time zone requirements This role supports evening coverage for a team that operates until 9:00 p.m. Eastern Time.
Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.
This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week, or over 8 in a work day if required by state law.
At Upstart, your base pay is one part of your total compensation package. The anticipated annualized base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).
United States | Remote - Anticipated Hourly Rate Range
$23.41—$31.20 USD
What you'll love
At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth. Here’s what you can expect:
- Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
- Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada)
- Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)
- Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.
- Health Savings Account contributions from Upstart for eligible plans (US only)
- Income protection benefits, including life insurance and disability coverage for added financial security
- Paid time off, sick leave, and company holidays, in line with local requirements
- Paid family and parental leave to support caregiving and major life moments (duration varies by country)
- Family-centered benefits to support fertility, parenthood, and caregiving needs
- Employee Assistance Program (EAP) offering mental health support and life-centered resources
- Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only)
- Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you
- Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
- Connection and community through team events, all-company updates, and employee resource groups (ERGs)
- Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!)
For roles based in Canada, please note that we are not currently able to hire in Quebec.
Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices.
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com
Customer Success Professional Job Roles in Ohio
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Search Customer Success Professional Jobs in OhioCustomer Success Professional Jobs in Ohio: Frequently Asked Questions
Which companies sponsor visas for customer success professionals in Ohio?
Ohio-based and Ohio-operating companies that have sponsored customer success roles include Oracle, Salesforce, Veeva Systems, and NCR. Healthcare IT firms in Columbus and Cleveland, such as Change Healthcare and Evolent Health, also appear in sponsorship records. Enterprise software companies with Midwest offices tend to be more active sponsors than smaller regional businesses, though sponsorship decisions vary by role and headcount.
Which visa types are most common for customer success professional roles in Ohio?
The H-1B visa is the most common visa for customer success professionals in Ohio, provided the role qualifies as a specialty occupation requiring a bachelor's degree in a specific field such as business, communications, or computer science. Some positions may also qualify under the TN visa for Canadian and Mexican nationals, particularly if the role maps to a management consultant or computer systems analyst classification under USMCA.
Which cities in Ohio have the most customer success professional sponsorship jobs?
Columbus leads Ohio for customer success sponsorship activity, driven by its concentration of fintech, insurance technology, and enterprise software companies. Cleveland has a secondary cluster tied to healthcare IT and professional services firms. Cincinnati also generates sponsorship roles, particularly from its consumer goods and logistics technology employers. Smaller cities like Dayton and Akron see sporadic opportunities but at lower volumes.
How to find customer success professional visa sponsorship jobs in Ohio?
Migrate Mate is built specifically for international job seekers and filters customer success professional roles in Ohio by visa sponsorship eligibility, saving significant search time. Rather than sifting through general job boards and guessing which postings are open to sponsored candidates, Migrate Mate surfaces roles where employers have indicated sponsorship willingness. Setting up alerts for Ohio customer success openings helps you respond quickly when new positions are posted.
Are there any Ohio-specific considerations for customer success professionals seeking visa sponsorship?
Ohio's prevailing wage requirements apply to H-1B filings, meaning employers must pay the Department of Labor's determined wage for the specific role and metro area. Columbus wages differ from Cleveland or Cincinnati, so the same title can carry different prevailing wage obligations depending on work location. Ohio's strong university pipeline from Ohio State, Case Western, and University of Cincinnati also means sponsored roles often attract competitive candidate pools.
What is the prevailing wage for sponsored customer success professional jobs in Ohio?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.