Customer Success Professional Visa Sponsorship Jobs in Massachusetts

INTRODUCTION

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

PTC Professional Services is seeking a highly experienced and motivated leader driving the business for a market comprised of our Medical Device, and Automotive verticals in North America.

This is a Director-level leadership role, where success is measured through optimal client outcomes and attainment of corporate goals. This is your chance to deliver client value working on the most innovative solutions in the industry tying together Engineering Design, Manufacturing, and Servicing of PTC client’s products.

You will be responsible for your clients’ success as well as PTC’s bookings, revenue, and profitability targets. You will oversee teams responsible for both Business Development and Delivery of a range of professional services offerings. You will interact daily with Operations, Work Force Management, Customer Success, the Software Sales team, and the Partner organization in managing the overall strategy and daily execution of your market.

ROLE AND RESPONSIBILITIES

The PTC Professional Services Market Lead is accountable for the business attainment of your markets and for achieving:

• Financial success through; meeting/exceeding, bookings, revenue, and profitability plans, while enabling/accelerating software sales.
• Client success by leading clients through adoption of PTC’s technology and assuring customer attainment of meaningful business value from their investment in PTC solutions.
• Partner success by positioning and delivery of advisory services in partner led implementations for optimal client outcomes.

Customer Relationship Management:

• Build and sustain relationships up to the CXO/CTO levels through application of superior business acumen and customer relationship management skills.
• Create and lead a culture committed to customer attainment of meaningful business value from PTC Solutions and Services.
• Apply superior business knowledge of customer situations and objectives to the scoping and delivery of services.
• Participation in client steering committees.
• Mitigate risk of project delivery to both client and PTC.

Operational Management:

• Complies with and improves policies, procedures, practices and methods for managing the market business.
• Ensure internal and customer-facing quality management processes are conducted.

Organizational Management:

• Coach and mentor resources to motivate, grow and retain top talent.
• Support the PTC performance review process by providing personnel feedback.
• Align the extended market team (including shared resources) to the Market’s core strategy.
• Communicate goals and initiatives.
• Maintain team motivation through frequent, effective communication of plans, successes, and opportunities to improve.

SKILLS AND EXPERIENCE

• Master’s degree preferred.
• 12 years’ experience in professional services roles, including leadership roles.
• Experience matrix-managing a team of at least 20 people.
• Interaction with senior leadership, up to EVP level.
• Ability to work on unusually complex problems and provides solutions that are highly creative requiring state of the art business and technical knowledge.
• Strong competency with typical professional services systems, processes, and tools. It is preferred the candidate has experience with identifying and improving said systems, processes, and tools.
• Development of departmental and organizational goals and objectives / metrics and plans.

BASIC QUALIFICATIONS

• Bachelor’s degree in one of the fields of Business Management, IT, Manufacturing, Computer Science.
• 5+ years of progressive people management experience.
• Client Management experience.

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

PTC endeavors to make ptc.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact PTC's Talent Acquisition team at TalentAcquisition@ptc.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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