Customer Success Professional Visa Sponsorship Jobs in Texas
Texas is one of the strongest states for customer success professional visa sponsorship, with major tech hubs in Austin, Dallas, and Houston driving demand. Companies like Dell, Oracle, Salesforce, and a dense network of SaaS startups actively hire internationally for customer success roles requiring relationship management and technical fluency.
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Hiring Department
The University of Texas Permian Basin welcomes applications for the position of Associate Vice President for Student Success and Strategic Planning.
Salary Range
$165,000.00 - $180,000.00 depending on qualifications
Essential Functions
The Associate Vice President for Student Success and Strategic Planning provides executive leadership for UTPB’s institution-wide academic advising, student success, retention, first-year, academic-support, and Academic Affairs strategic-planning priorities. Reporting to the Provost and Senior Vice President for Academic Affairs, the position leads the Director of Academic Advising and Director of Student Success, establishes measurable outcomes and integrated service standards, directs recurring strategic-planning and assessment processes, aligns data, technology, staffing, and resources with approved priorities, and coordinates implementation across colleges and administrative partners. The role exercises delegated executive authority for assigned programs, staff, and resources while preserving final Academic Affairs strategy, curriculum and academic-policy authority, enterprise resource allocation, and other institutional decisions with the Provost and authorized University offices.
Executive Student-Success Strategy and Institutional Leadership
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Establish and lead institution-wide academic advising and student-success strategy, annual priorities, operating objectives, and measurable outcomes in alignment with the Provost and University strategic priorities.
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Advise the Provost and University leadership on retention, persistence, graduation, advising capacity, student-support effectiveness, emerging risks, and resource priorities using documented evidence and trend analysis.
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Lead coordinated implementation of approved student-success initiatives across Academic Affairs and partner units and maintain clear decision, escalation, and accountability structures.
Academic Advising and Degree Progression
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Direct the institution-wide academic advising function through the Director of Academic Advising, including service standards, staffing priorities, caseload/workload models, quality expectations, escalation practices, and continuous improvement.
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Coordinate with deans, chairs, faculty, the Registrar, and other authorized offices to improve degree planning, advising accuracy, timely progression, and resolution of systemic academic-advising barriers.
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Provide functional governance for advising technologies such as Stellic and related student-success tools, including business requirements, adoption, data quality, testing, and outcome measurement in partnership with system owners.
Retention, First-Year, and Academic Support Strategy
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Direct student-success programming through the Director of Student Success, including retention interventions, academic coaching, first-year programming, mentoring/tutoring integration, and other approved academic-support strategies.
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Oversee the design, implementation, and assessment of Freshman Seminar and related first-year initiatives and recommend improvements based on student outcomes, faculty input, and program assessment.
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Coordinate institutional strategies for students in developmental education and other academically at-risk populations, ensuring timely referral, intervention, and progress monitoring across responsible units.
Strategic Planning and Institutional Effectiveness
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Direct strategic-planning initiatives in support of the University’s academic mission, working with colleges and administrative units to establish priorities, measurable goals, timelines, and accountability measures.
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Coordinate the development, implementation, and ongoing assessment of Academic Affairs strategic plans, ensuring alignment with the University’s strategic priorities, enrollment goals, workforce needs, accreditation expectations, and available resources.
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Prepare and analyze strategic data, progress reports, and outcome measures to inform leadership decisions; recommend adjustments to plans, initiatives, and resource allocations based on institutional performance and emerging needs.
Analytics, Assessment, and Performance
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Establish and maintain student-success and advising KPIs, dashboards, assessment cycles, and management reporting for retention, persistence, academic standing, progression, graduation, and service effectiveness.
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Partner with Institutional Research/Effectiveness and authorized data owners to identify trends, evaluate interventions, diagnose barriers, and document the effect of process or program changes.
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Require assigned units to use program review, service assessment, and continuous-improvement practices and report progress, risks, and corrective actions to University leadership.
Leadership, Talent, and Organizational Management
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Directly supervise, coach, and evaluate the Director of Academic Advising and Director of Student Success; establish expectations, approve priorities and development plans, and exercise delegated hiring and corrective-action authority in accordance with University policy.
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Build an integrated advising/student-success leadership team through role clarity, cross-training, succession planning, professional development, and shared accountability for institutional outcomes.
Budget, Resources, Grants, and Technology
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Manage assigned student-success/advising budgets and grants, monitor expenditures and performance, recommend resource allocation, and prepare budget/resource scenarios for Provost review within delegated authority.
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Evaluate staffing, technology, vendor/service, and program-resource needs using workload, service, outcome, and cost information; develop recommendations and implementation plans for approved investments.
Cross-Campus Academic Partnerships and Escalated Student Support
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Lead cross-campus coordination with deans, chairs, faculty, Enrollment Management, the Registrar, Institutional Research, academic support, and other partners to align student-success practices and resolve recurring institutional barriers.
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Review or coordinate escalated advising and academic-progress matters within delegated authority, ensure appropriate documentation and referral, and preserve final decisions with the offices holding statutory, academic, or policy authority.
External Representation and Institutional Service
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Represent UTPB in state, regional, and national student-success, advising, and academic-support forums and maintain current knowledge of relevant research, practices, technology, and policy developments.
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Serve on University committees and task forces and lead Provost-assigned strategic initiatives that fall within the position’s expertise and delegated authority.
Required Qualifications
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Earned doctoral degree from an accredited college or university.
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Five (5) years of progressively responsible leadership experience in academic advising, student success, academic support, retention, student development, enrollment/student services, or a closely related higher-education function.
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Demonstrated experience supervising professional staff and/or managers and establishing measurable goals, performance expectations, and development plans.
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Experience with strategic planning, assessment, student-success analytics, data-informed decision-making, and evaluation of retention, persistence, or graduation initiatives.
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Experience with student-information, CRM, advising, or student-success technologies and related data/reporting tools.
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Experience managing budgets, grants, resources, or complex programs and coordinating work across academic and administrative units.
Preferred Qualifications
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Doctoral degree in higher education, student affairs, educational leadership, counseling, public administration, or a related field.
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Seven (7) or more years of progressively responsible higher-education leadership, including leadership of multiple student-success, advising, or academic-support functions.
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Experience directly supervising Director-level or comparable managers.
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Demonstrated record of improving retention, persistence, graduation, academic progress, or advising/service outcomes through measurable institutional initiatives.
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Experience with Stellic, PeopleSoft, Slate, Banner, EAB Navigate, or comparable enterprise student-success/advising platforms.
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Experience administering grants, leading organizational change, and working collaboratively with faculty governance, deans, and institutional research/assessment functions.
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Bilingual English/Spanish proficiency.
Additional Information
Required Application Materials
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Cover Letter
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Résumé
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List of References
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Transcripts (Preferred)
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Letters of Recommendation (Preferred)
Conditions of Employment
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The job description is not a complete list of all responsibilities and duties performed by employees. Employees may perform other related duties as assigned by their immediate supervisor.
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Employment is subject to an introductory period to monitor employee performance.
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Once hired, the prospective employee must present documentation within three (3) days of the hire date to establish their identity and employment eligibility as required by Immigration and Customs Enforcement (ICE). Applicants must be able to show proof of eligibility to work in the United States by time of hire. UTPB participates in e-Verify.
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Employees must be able and willing to travel and perform duties away from campus as necessary and must be able to operate a licensed motor vehicle, have access to a dependable motor vehicle, and possess a valid state driver’s license. Must have and maintain a satisfactory driver’s record.
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Employment is contingent upon a successful background check.
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UT Permian Basin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Schedule
Generally, the normal work hours for the university are Monday through Thursday, 7:30 – 5:30 pm; Friday, 8:00 am – 12:00 pm with a one-hour lunch. The individual holding this position may need to be available early morning, evening, and on weekends to meet the needs of the department. Hours worked may differ with some departments.
Standard Working Conditions
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Able to lift various materials up to 25 pounds on an occasional basis.
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Able to bend, crouch, and reach continuously.
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Physically able remain seated, frequently to continuously.
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Able to remain standing up to 15% of the time.
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Possesses dexterity abilities required to perform job duties including extensive keyboard work, operating office equipment, performing filing, and other job-related responsibilities that include extensive wrist and hand movement.
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Standard working conditions may differ depending on department and occupation.
University Benefits
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UT Permian Basin offers an excellent compensation package including health, retirement, & fringe benefits for eligible employees.
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Coverage includes medical, prescriptions, life insurance, AD&D, and matching retirement provided by UTPB.
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You may also be eligible to add dental, vision, family coverage, & flex-spending accounts, additional retirement, and a few other coverages as options too.
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Fringe benefits include tuition reimbursement (after one year of service), wellness breaks, employee assistant program (EAP), and meal deals, among other perks and discounts!
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Our benefits package, along with an ample leave policy, make for a great total compensation package.
About the University
The University of Texas Permian Basin is located in Odessa, Texas. It was authorized by the Texas Legislature in 1969 and founded in 1973. The Permian Basin is one of the fastest-growing, culturally vibrant, economically invigorated regions of the country – full of industry, culture, and wide-open spaces. At the academic heart of this area sits The University of Texas Permian Basin – which every year, delivers smart, savvy leaders across the U.S.
As a regional, comprehensive institution, The University of Texas Permian Basin serves a diverse community of students from the region, the state, and beyond. Through excellence in student-centered teaching, learning, research, and public service, the University cultivates engaged citizens and impacts lives while advancing the technology and public interests of West Texas.
Our vision is that the University of Texas Permian Basin will be an innovative, responsive university that thinks large and lives local. We will lead in advancing education, research, economic competitiveness, and cultural enrichment.
Customer Success Professional Job Roles in Texas
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Search Customer Success Professional Jobs in TexasCustomer Success Professional Jobs in Texas: Frequently Asked Questions
Which companies sponsor visas for customer success professionals in Texas?
Several large technology employers in Texas have established visa sponsorship track records for customer success roles. Dell Technologies in Round Rock, Oracle and Salesforce in Austin, and enterprise software companies in the Dallas-Fort Worth Metroplex regularly file H-1B visa petitions for customer success positions. SaaS companies concentrated in Austin's tech corridor also represent a meaningful share of sponsorship activity for these roles.
Which visa types are most common for customer success professional roles in Texas?
The H-1B visa is the most common path for customer success professionals in Texas, provided the role qualifies as a specialty occupation requiring at least a bachelor's degree in a specific field such as business, communications, or a technical discipline. Candidates from Australia may qualify for the E-3 visa, and Canadian and Mexican nationals may explore the TN visa under the business analyst or similar applicable categories.
Which cities in Texas have the most customer success professional sponsorship jobs?
Austin leads Texas for customer success sponsorship jobs, concentrated around its dense SaaS and enterprise software ecosystem. Dallas-Fort Worth follows closely, driven by corporate headquarters and financial technology firms. Houston contributes opportunities through energy technology and healthcare IT companies. San Antonio has a smaller but growing presence, particularly among cybersecurity and government technology employers with customer-facing implementation roles.
How to find customer success professional visa sponsorship jobs in Texas?
Migrate Mate is built specifically for international candidates and filters job listings by visa sponsorship availability, so you can search directly for customer success professional roles in Texas without sifting through positions that won't support work visas. The platform surfaces employers actively filing sponsorships, which is particularly useful given how many Texas job postings omit sponsorship details entirely.
Are there any state-specific considerations for customer success professionals seeking sponsorship in Texas?
Texas has no state income tax, which affects prevailing wage comparisons since DOL wage determinations are based on gross compensation. Employers filing H-1B petitions for customer success roles must meet the prevailing wage for the relevant SOC code in the specific Texas metro area, and wages differ noticeably between Austin, Dallas, and Houston. Texas's large public university system, including UT Austin and Texas A&M, also produces a pipeline of OPT-eligible candidates already embedded in the local employer network.
What is the prevailing wage for sponsored customer success professional jobs in Texas?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.