Customer Success Professional Visa Sponsorship Jobs in Florida
Florida's customer success professional market spans Miami's fintech and SaaS scene, Orlando's hospitality tech corridor, and Tampa's growing B2B software sector. Companies like Amadeus, Citigroup, and Chewy have hired internationally for these roles. Florida's lack of state income tax makes it a draw for internationally mobile professionals pursuing visa sponsorship.
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Help protect clients and the firm by strengthening investor due diligence for alternative funds. You'll partner across teams to deliver timely, accurate onboarding and refresh outcomes with a consistent risk and control mindset. You'll contribute to process improvements and reporting that support a strong program and a positive client experience. As a/an Customer Success Associate Investor AML/KYC onboarding and refresh (Alternative funds) in the Alternative funds services team, you will support investor onboarding and periodic refresh casework for alternative funds by applying anti-money laundering (AML) and know-your-customer (KYC) requirements and identifying control considerations that improve outcomes. You'll partner with stakeholders to deliver high-quality results on time and help strengthen processes, reporting, and risk controls across the program.
Responsibilities
- Manage incoming case requests and deliver timely, accurate responses aligned to AML/KYC regulatory requirements and internal policies for investor onboarding and periodic refresh related to alternative funds
- Identify potential control or compliance issues and provide appropriate escalation and recommendations to support decision-making
- Produce standard and ad hoc reporting and presentation materials that support AML/KYC initiatives and management routines
- Support the design, implementation, review, and reporting of AML/KYC projects and initiatives that strengthen the investor due diligence program
- Develop and implement solutions (process, controls, and/or systems) to address identified gaps and support transition to business-as-usual execution
- Execute assigned deliverables with attention to quality and timeliness, escalating risks and issues and recommending mitigants as needed
- Maintain up-to-date knowledge of AML/KYC requirements and risk and control principles; apply relevant standards and best practices consistently
BASIC QUALIFICATIONS
- Bachelor's degree or equivalent relevant experience
- Minimum 3 years of experience in financial services (controls, audit, quality assurance, operational risk management, and/or AML/KYC), including experience supporting investor onboarding and periodic refresh for alternative funds (e.g., hedge funds and private equity funds)
- Demonstrated ability to perform analytical review and root-cause assessment across AML/KYC, compliance, and risk topics
- Demonstrated ability to exercise sound judgment, raise concerns, and provide constructive challenge when appropriate
- Ability to communicate clearly in writing and verbally with stakeholders at different levels
- Ability to manage multiple concurrent requests or projects in a fast-paced environment while meeting deadlines
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
PREFERRED QUALIFICATIONS
- Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes
- Preferably direct transfer agency and alternative fund servicing experience
- AML/KYC regulatory experience and investor onboarding experience
About us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About The Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Job Description
Help protect clients and the firm by strengthening investor due diligence for alternative funds. You'll partner across teams to deliver timely, accurate onboarding and refresh outcomes with a consistent risk and control mindset. You'll contribute to process improvements and reporting that support a strong program and a positive client experience. As a/an Customer Success Associate Investor AML/KYC onboarding and refresh (Alternative funds) in the Alternative funds services team, you will support investor onboarding and periodic refresh casework for alternative funds by applying anti-money laundering (AML) and know-your-customer (KYC) requirements and identifying control considerations that improve outcomes. You'll partner with stakeholders to deliver high-quality results on time and help strengthen processes, reporting, and risk controls across the program.
Responsibilities
- Manage incoming case requests and deliver timely, accurate responses aligned to AML/KYC regulatory requirements and internal policies for investor onboarding and periodic refresh related to alternative funds
- Identify potential control or compliance issues and provide appropriate escalation and recommendations to support decision-making
- Produce standard and ad hoc reporting and presentation materials that support AML/KYC initiatives and management routines
- Support the design, implementation, review, and reporting of AML/KYC projects and initiatives that strengthen the investor due diligence program
- Develop and implement solutions (process, controls, and/or systems) to address identified gaps and support transition to business-as-usual execution
- Execute assigned deliverables with attention to quality and timeliness, escalating risks and issues and recommending mitigants as needed
- Maintain up-to-date knowledge of AML/KYC requirements and risk and control principles; apply relevant standards and best practices consistently
BASIC QUALIFICATIONS
- Bachelor's degree or equivalent relevant experience
- Minimum 3 years of experience in financial services (controls, audit, quality assurance, operational risk management, and/or AML/KYC), including experience supporting investor onboarding and periodic refresh for alternative funds (e.g., hedge funds and private equity funds)
- Demonstrated ability to perform analytical review and root-cause assessment across AML/KYC, compliance, and risk topics
- Demonstrated ability to exercise sound judgment, raise concerns, and provide constructive challenge when appropriate
- Ability to communicate clearly in writing and verbally with stakeholders at different levels
- Ability to manage multiple concurrent requests or projects in a fast-paced environment while meeting deadlines
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
PREFERRED QUALIFICATIONS
- Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes
- Preferably direct transfer agency and alternative fund servicing experience
- AML/KYC regulatory experience and investor onboarding experience
About us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About The Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Customer Success Professional Job Roles in Florida
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Search Customer Success Professional Jobs in FloridaCustomer Success Professional Jobs in Florida: Frequently Asked Questions
Which companies in Florida sponsor visas for customer success professionals?
Technology and SaaS companies in Florida with a track record of H-1B visa sponsorship for customer-facing roles include Amadeus IT Group, Citigroup, and Chewy, along with cloud software firms concentrated in Miami and Tampa. Healthcare IT companies and fintech startups in Miami's Brickell district have also filed Labor Condition Applications for customer success positions in recent years.
Which visa types are most common for customer success professional roles in Florida?
The H-1B is the most common visa for customer success professionals in Florida, provided the role qualifies as a specialty occupation requiring at least a bachelor's degree in a directly related field such as business, communications, or information systems. Candidates already holding L-1B intracompany transferee status or TN visas (for Canadians and Mexicans) may also find pathways through Florida-based employers depending on their background.
Which cities in Florida have the most customer success professional visa sponsorship jobs?
Miami leads Florida for customer success sponsorship activity, driven by its concentration of SaaS, fintech, and Latin American-facing tech companies. Tampa is a secondary hub with expanding B2B software and cybersecurity firms. Orlando has a notable cluster of hospitality technology and events-tech employers. Fort Lauderdale and Jacksonville contribute additional sponsorship volume, particularly in healthcare IT and logistics software.
How to find customer success professional visa sponsorship jobs in Florida?
Migrate Mate lets you filter specifically for customer success professional roles in Florida where employers are open to visa sponsorship, saving you from sorting through postings that don't apply to your situation. Roles in Miami's SaaS corridor and Tampa's B2B tech sector appear regularly on the platform. Filtering by sponsorship type helps narrow to employers actively filing H-1B or other work visa petitions for these positions.
Are there state-specific considerations for customer success professionals seeking sponsorship in Florida?
Florida has no state income tax, which can affect prevailing wage calculations since total compensation packages are structured differently than in high-tax states. The H-1B specialty occupation determination for customer success roles can vary by employer and USCIS adjudicator, so the strength of the employer's job description tying the role to a specific degree field matters significantly. Florida's large bilingual workforce also means employers frequently seek internationally mobile candidates for roles serving Latin American markets.
What is the prevailing wage for sponsored customer success professional jobs in Florida?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.