Customer Care Manager Jobs in USA with Visa Sponsorship
Customer Care Manager roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in a directly related field such as business administration or communications. Employers in retail, healthcare, and tech actively file Labor Condition Applications for these roles, making sponsorship achievable for qualified candidates.
Find Customer Care Manager JobsOverview
Showing 5 of 67+ Customer Care Manager jobs
See all 67+ Customer Care Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Care Manager roles.
Get Access To All JobsTITLE: Customer Care Manager
FLSA: Exempt
UPDATED: 02/03/2026
DIVISION: ALL
REPORTS TO: Customer Care Director
GRADE:
Summary
The Customer Care Manager functions as the primary point of contact for Krauss Maffei customers for all service and support related to KraussMaffei equipment. This includes planned and reactive service issues, spare part requests and order fulfillment, warranty / credit claims, root cause corrective action, as well as invoicing and informational updates.
Essential Responsibilities
Function as the Primary Point of Contact for Krauss Maffei Customers
- Be the primary point of contact for Krauss Maffei customers and sales team of a select geographic region for all service and support; including planned and reactive service issues, spare part requests and order fulfillment, warranty / credit claims, root cause corrective action, as well as invoicing and informational updates.
- Take initiative to proactively schedule and plan customer meetings (virtual), engaging with the sales team as needed, to resolve major service & systemic issues that have a duration of 1 – 30 days.
- Independently develop action plans, with specific and measurable commitments.
- Escalate major, systemic problems as appropriate to the Customer Care Director.
- Work with Project Managers and Sales Managers to effectively schedule service engineers to meet customer needs.
- On occasion, travel to the field to support the New Machine Sales and Sales4Service Team.
Follow Standardized Order to Cash Process
- Provide service quotations for customers, via the SAP system.
- Work within manpower requirements to maintain an accurate and up to date customer backlog, and utilize Innosoft software to optimize the scheduling and deployment of field service engineers.
- Complete weekly service invoicing & cost reviews with customer care team, ensuring accuracy and appropriate allocation.
- Engage cross functional teams as needed when issues arise.
- Lead the Customer Care Team in areas of operational organization, to follow processes that align with the standards of the Digital Solutions and Service group (DSS).
- Monitor and track KMC-DSS KPI’s relative to group’s areas of responsibility, and report out these metrics on a monthly basis to the Customer Care Director.
Manage and Develop Field Service Team
- Provide direct leadership and management to 15 - 20 field service engineers.
- Support the training and development of Field Service Engineers (FSE) in accordance with the FSE training matrix and schedule.
- Regularly review the technical capability of technicians and proactively plan training to raise the capability of team.
- Complete proactive performance management, goal setting, and performance reviews of all Field Service Engineers under their responsibility.
- Manage and approve all expenses of Field Service Engineers.
Behavioral Performance Expectations
- Lives our Values, Customer Focus, and Manages Conflict – Responds to customer and sales team outreach in timely manner with professionalism, patience, and positivity. Considers opportunity, urgency, and magnitude to assign priority and provides proactive sales and customer facing communication (via email, virtual meeting or in person meeting) that instills confidence and minimizes chaos. Motivates team by recognizing their growth and contribution to KMC.
-
Manages Complexity and Ensures Accountability – Works with customer to define complex issues despite incomplete or ambiguous information. Escalates to subject matter experts and involves sales team as needed. Considers lead times, technician and customer availability, as well as strategic business relationships in decision making. Accepts responsibility for successes and failures of own work and the team’s work. Addresses gaps in the workgroup’s ability to meet customer needs.
-
Drives Engagement and Directs Work – Has the discipline to follow a standardized order to cash process, as well as the organizational and communication skills necessary to keep multiple open items on task. Identifies internal and external obstacles, and takes appropriate action to eliminate bottlenecks that keep others from following standardized procedures to get work done. Pays attention to the progress of others using the right metrics and indicators; recognizes and takes action when problems or shortfalls occur.
Job Specific Competencies
- Balances multiple active projects simultaneously.
- Works without supervision to collect, organize, and analyze information for use in reporting and decision making.
- Understands equipment function – able to identify equipment functional locations and state general equipment functions.
- Understands parts definition process.
- Can execute standardized order to cash process for parts and service, through SAP and Innosoft.
- Delivers impactful verbal and written communication.
Supervisory Responsibility
This position directly manages employees in the DSS department and is responsible for the performance management, hiring, coaching/mentoring and effective leadership of the employees within the department.
Work Environment
This job operates in a professional office environment in our Florence facility, but may be fulfilled remotely based on circumstance. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines which create low-moderate noise.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to, stand, sit at a computer terminal for an extended period of time, talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop, and kneel.
- Specific vision abilities required by this job include close vision requirements due to computer work.
- Ability to sit at a computer terminal for an extended period of time.
- Light to moderate lifting is required.
- Ability to work in a constant state of alertness required.
Expected Hours of Work
This is a salaried, exempt level, full-time position with standard working days/hours of Monday through Friday, 8am to 5pm with overtime as necessary to complete required tasks. Actual working hours may vary.
Travel
Travel is low, but some out-of-the-area and overnight travel may be expected at request of customer or as a technical aid to the DSS staff or sales force. Travel to Germany or other international locations possible for training/conferences. Anticipated travel is 10%.
Required Education and Experience
- Bachelor’s degree in Engineering, Operations Management, or Business Management preferred.
- Associates degree and/or 8 – 10 years of related experience or training, and / or equivalent combination of education and experience may be suitable, based on hiring manager’s discretion.
- Proven track record for working with and motivating others.
- Strong experience in management software (i.e.: MS Office, SAP).
Krauss-Maffei Corporation is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
TITLE: Customer Care Manager
FLSA: Exempt
UPDATED: 02/03/2026
DIVISION: ALL
REPORTS TO: Customer Care Director
GRADE:
Summary
The Customer Care Manager functions as the primary point of contact for Krauss Maffei customers for all service and support related to KraussMaffei equipment. This includes planned and reactive service issues, spare part requests and order fulfillment, warranty / credit claims, root cause corrective action, as well as invoicing and informational updates.
Essential Responsibilities
Function as the Primary Point of Contact for Krauss Maffei Customers
- Be the primary point of contact for Krauss Maffei customers and sales team of a select geographic region for all service and support; including planned and reactive service issues, spare part requests and order fulfillment, warranty / credit claims, root cause corrective action, as well as invoicing and informational updates.
- Take initiative to proactively schedule and plan customer meetings (virtual), engaging with the sales team as needed, to resolve major service & systemic issues that have a duration of 1 – 30 days.
- Independently develop action plans, with specific and measurable commitments.
- Escalate major, systemic problems as appropriate to the Customer Care Director.
- Work with Project Managers and Sales Managers to effectively schedule service engineers to meet customer needs.
- On occasion, travel to the field to support the New Machine Sales and Sales4Service Team.
Follow Standardized Order to Cash Process
- Provide service quotations for customers, via the SAP system.
- Work within manpower requirements to maintain an accurate and up to date customer backlog, and utilize Innosoft software to optimize the scheduling and deployment of field service engineers.
- Complete weekly service invoicing & cost reviews with customer care team, ensuring accuracy and appropriate allocation.
- Engage cross functional teams as needed when issues arise.
- Lead the Customer Care Team in areas of operational organization, to follow processes that align with the standards of the Digital Solutions and Service group (DSS).
- Monitor and track KMC-DSS KPI’s relative to group’s areas of responsibility, and report out these metrics on a monthly basis to the Customer Care Director.
Manage and Develop Field Service Team
- Provide direct leadership and management to 15 - 20 field service engineers.
- Support the training and development of Field Service Engineers (FSE) in accordance with the FSE training matrix and schedule.
- Regularly review the technical capability of technicians and proactively plan training to raise the capability of team.
- Complete proactive performance management, goal setting, and performance reviews of all Field Service Engineers under their responsibility.
- Manage and approve all expenses of Field Service Engineers.
Behavioral Performance Expectations
- Lives our Values, Customer Focus, and Manages Conflict – Responds to customer and sales team outreach in timely manner with professionalism, patience, and positivity. Considers opportunity, urgency, and magnitude to assign priority and provides proactive sales and customer facing communication (via email, virtual meeting or in person meeting) that instills confidence and minimizes chaos. Motivates team by recognizing their growth and contribution to KMC.
-
Manages Complexity and Ensures Accountability – Works with customer to define complex issues despite incomplete or ambiguous information. Escalates to subject matter experts and involves sales team as needed. Considers lead times, technician and customer availability, as well as strategic business relationships in decision making. Accepts responsibility for successes and failures of own work and the team’s work. Addresses gaps in the workgroup’s ability to meet customer needs.
-
Drives Engagement and Directs Work – Has the discipline to follow a standardized order to cash process, as well as the organizational and communication skills necessary to keep multiple open items on task. Identifies internal and external obstacles, and takes appropriate action to eliminate bottlenecks that keep others from following standardized procedures to get work done. Pays attention to the progress of others using the right metrics and indicators; recognizes and takes action when problems or shortfalls occur.
Job Specific Competencies
- Balances multiple active projects simultaneously.
- Works without supervision to collect, organize, and analyze information for use in reporting and decision making.
- Understands equipment function – able to identify equipment functional locations and state general equipment functions.
- Understands parts definition process.
- Can execute standardized order to cash process for parts and service, through SAP and Innosoft.
- Delivers impactful verbal and written communication.
Supervisory Responsibility
This position directly manages employees in the DSS department and is responsible for the performance management, hiring, coaching/mentoring and effective leadership of the employees within the department.
Work Environment
This job operates in a professional office environment in our Florence facility, but may be fulfilled remotely based on circumstance. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines which create low-moderate noise.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to, stand, sit at a computer terminal for an extended period of time, talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop, and kneel.
- Specific vision abilities required by this job include close vision requirements due to computer work.
- Ability to sit at a computer terminal for an extended period of time.
- Light to moderate lifting is required.
- Ability to work in a constant state of alertness required.
Expected Hours of Work
This is a salaried, exempt level, full-time position with standard working days/hours of Monday through Friday, 8am to 5pm with overtime as necessary to complete required tasks. Actual working hours may vary.
Travel
Travel is low, but some out-of-the-area and overnight travel may be expected at request of customer or as a technical aid to the DSS staff or sales force. Travel to Germany or other international locations possible for training/conferences. Anticipated travel is 10%.
Required Education and Experience
- Bachelor’s degree in Engineering, Operations Management, or Business Management preferred.
- Associates degree and/or 8 – 10 years of related experience or training, and / or equivalent combination of education and experience may be suitable, based on hiring manager’s discretion.
- Proven track record for working with and motivating others.
- Strong experience in management software (i.e.: MS Office, SAP).
Krauss-Maffei Corporation is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
See all 67+ Customer Care Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Care Manager roles.
Get Access To All JobsTips for Finding Visa Sponsorship as a Customer Care Manager
Frame your degree as directly related
H-1B eligibility hinges on a specialty occupation link between your degree and the role. A business administration, communications, or organizational psychology degree maps cleanly to Customer Care Manager duties. Document that connection explicitly in your resume and cover letter before applying.
Target industries with LCA filing history
Healthcare systems, enterprise software companies, and financial services firms file Labor Condition Applications for Customer Care Manager roles far more consistently than retail or hospitality employers. Narrowing your search to these sectors improves your odds of finding an employer already familiar with the sponsorship process.
Search verified sponsors on Migrate Mate
Migrate Mate lists U.S. employers with verified LCA filing history for Customer Care Manager roles, searchable by city and industry. This cuts the time you'd otherwise spend manually cross-referencing OFLC public disclosure data to identify which companies have actually sponsored this job title before.
Request the LCA wage level before accepting
DOL prevailing wage levels run from I to IV, and your offered salary must meet the level certified on the LCA. Use the OFLC Wage Search to look up the wage level for your metro area before the offer stage so you can negotiate from an informed position, not after the LCA is filed.
Clarify the O*NET classification upfront
Some employers classify Customer Care Manager under a general operations title rather than the specific O*NET occupation code, which can affect the prevailing wage tier and specialty occupation argument. Ask your hiring manager or HR contact which job title appears on the LCA before you sign the offer letter.
Account for H-1B cap timing in your start date
H-1B is subject to an annual cap and selection process, and the rules have changed recently. If you're not already in H-1B status, your earliest possible start date under a new cap-subject petition is October 1 of the following fiscal year. Build this into your negotiation so your employer doesn't expect an earlier start.
Frequently Asked Questions
Does a Customer Care Manager role qualify as a specialty occupation for H-1B purposes?
It can, but it isn't automatic. USCIS requires that the position normally requires a bachelor's degree or higher in a specific related field. If the job description lists a degree as preferred rather than required, or accepts any bachelor's degree regardless of field, the specialty occupation argument weakens. Employers strengthen the case by tying the role explicitly to a business administration, communications, or management discipline in both the job posting and the LCA documentation.
Which visa types realistically cover Customer Care Manager positions?
H-1B is the primary option for most nationalities, covering up to three years initially and extendable to six. Australian citizens can pursue the E-3 visa, which carries a separate annual cap and requires a Labor Condition Application but no lottery. Canadian and Mexican nationals may qualify under TN visa if the role maps to a USMCA-listed profession, though Customer Care Manager doesn't appear explicitly on the TN list, making that path less reliable. A green card via EB-2 or EB-3 is also possible after initial nonimmigrant status.
How do I find Customer Care Manager jobs where employers are open to sponsorship?
Migrate Mate is the most direct route. It surfaces employers with verified LCA filing history for this role, so you're not guessing which companies have actually sponsored Customer Care Manager positions before. This matters because many employers are willing but unfamiliar with the process, while others have established workflows and in-house counsel who handle petitions routinely.
Can an employer sponsor a Customer Care Manager for a green card?
Yes. The EB-3 skilled worker category covers roles requiring at least two years of experience, and EB-2 applies if the position requires an advanced degree or the employer can demonstrate exceptional business necessity. Both require PERM labor certification, where the employer advertises the role to verify no qualified U.S. workers are available. Processing timelines vary significantly by country of birth due to per-country limits, with applicants born in India or China facing the longest waits.
Does F-1 OPT work for Customer Care Manager roles while waiting for H-1B status?
Yes, if the role directly relates to your field of study. An F-1 student with a degree in business, communications, or a related discipline can work as a Customer Care Manager during the standard 12-month OPT period. If your degree is in a STEM-designated field, a 24-month STEM OPT extension may be available, but the employer must be enrolled in E-Verify and sign a training plan with you. The role itself must align with the STEM-designated degree, which limits this extension for most customer care positions.
What is the prevailing wage requirement for sponsored Customer Care Manager jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.