Customer Experience Lead Jobs in USA with Visa Sponsorship
Customer Experience Lead roles qualify for H-1B visa and O-1 visa sponsorship when the position requires a bachelor's degree in a directly related field. Employers file a Labor Condition Application before you can start, and the H-1B visa annual cap and selection process means timing your job search matters.
Find Customer Experience Lead JobsOverview
Showing 5 of 115+ Customer Experience Lead jobs
See all 115+ Customer Experience Lead Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Experience Lead roles.
Get Access To All JobsINTRODUCTION
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
ABOUT THE ROLE
GitLab’s Enablement & AI organization helps revenue teams build the knowledge, skills, tools, and confidence they need to sell GitLab effectively and deliver better customer outcomes. The team partners across Sales, Customer Success, Solutions Architecture, Partnerships, Product, Marketing, and Operations to turn business priorities—including product launches, new GTM motions, and AI adoption—into scalable programs, practical content, training, onboarding, and accreditations. It’s a high-impact, cross-functional team focused on improving field productivity, strengthening customer-facing capabilities, and measuring enablement’s contribution to business growth. This role supports GitLabs Customer Experience team and reports to the Vice President, Enablement & AI.
- Program manage and lead the build and execution of enablement programs to ensure internal customer success & professional services teams are equipped with content, resources, tools and training to effectively differentiate and sell the GitLab solution.
- Partner with field leadership and leverage CX resources across the globe to identify needs, collaborate on plans, and tailor/deliver content, customized to the nuances of the specific teams/markets.
- Scope and build new enablement content, including programs focused on product knowledge, skill development, onboarding, leadership development, and many other areas, specifically for the CX organization.
- Collaborate with the enablement content and enablement office, along with other SMEs to identify and develop core sales training and enablement curriculum, customized for CX, for various internal teams.
- Ensure alignment of enablement activities with key internal and external events, such as new product releases, campaigns, and essential industry trade shows.
- Leverage Salesforce, Cornerstone, Gong, and other tools to deliver training and educate the field on how to use specific tools in the region.
- Develop CX training job aids, supporting materials, and assessments to enhance field effectiveness across the CX organization.
- Measure and report on the effectiveness of enablement investments and the programs conducted.
- Determine opportunities for improving the learning experience and identify innovative techniques for delivery.
BASIC QUALIFICATIONS
- Demonstrated progressive experience in a SaaS or software sales enablement role, preferably with expertise in DevOps and/or Open Source, with required experience supporting Public Sector, Federal, or SLED go-to-market teams in a government or regulated industry context.
PREFERRED QUALIFICATIONS
- Demonstrated progressive experience in a software sales, customer success, or enablement role.
- Ability to continuously meet due dates and execute on projects with positive impact from stakeholders.
- Experience building relationships with field leaders and their teams.
- Software sales or sales enablement experience, preferably with expertise in DevOps and/or Open Source.
- Working knowledge of sales training technology and methodologies; demonstrable experience with enablement concepts, practices, and procedures.
- Actively incorporates AI tools into daily practices to accelerate content development, program design, and ideation - and can model this behavior for the teams they support.
- Relevant experience preparing, developing, and executing sales effectiveness strategies, tactics and action plans.
- Ability to quickly understand technical concepts and explain them to audiences of varying technical expertise (sales team, customers, channel partners, and internal support partners).
- Strong ability to interact and influence effectively with field professionals and management.
- Exceptional written/verbal communication and presentation skills.
- Team player with strong interpersonal skills, skilled at project and change management and cross-functional collaboration.
- Ability to thrive in a fast-paced, unpredictable environment.
- Ability to use GitLab.
- Ability to travel if needed for events such as team offsites or training.
HOW GITLAB WILL SUPPORT YOU
- Benefits to support your health, finances, and well-being.
- Flexible Paid Time Off.
- Team Member Resource Groups.
- Equity Compensation & Employee Stock Purchase Plan.
- Growth and Development Fund.
- Parental leave.
- Home office support.
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
COMPENSATION
- United States Salary Range: $168,000—$285,600 USD
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
COUNTRY HIRING GUIDELINES
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
PRIVACY POLICY
Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
INTRODUCTION
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
ABOUT THE ROLE
GitLab’s Enablement & AI organization helps revenue teams build the knowledge, skills, tools, and confidence they need to sell GitLab effectively and deliver better customer outcomes. The team partners across Sales, Customer Success, Solutions Architecture, Partnerships, Product, Marketing, and Operations to turn business priorities—including product launches, new GTM motions, and AI adoption—into scalable programs, practical content, training, onboarding, and accreditations. It’s a high-impact, cross-functional team focused on improving field productivity, strengthening customer-facing capabilities, and measuring enablement’s contribution to business growth. This role supports GitLabs Customer Experience team and reports to the Vice President, Enablement & AI.
- Program manage and lead the build and execution of enablement programs to ensure internal customer success & professional services teams are equipped with content, resources, tools and training to effectively differentiate and sell the GitLab solution.
- Partner with field leadership and leverage CX resources across the globe to identify needs, collaborate on plans, and tailor/deliver content, customized to the nuances of the specific teams/markets.
- Scope and build new enablement content, including programs focused on product knowledge, skill development, onboarding, leadership development, and many other areas, specifically for the CX organization.
- Collaborate with the enablement content and enablement office, along with other SMEs to identify and develop core sales training and enablement curriculum, customized for CX, for various internal teams.
- Ensure alignment of enablement activities with key internal and external events, such as new product releases, campaigns, and essential industry trade shows.
- Leverage Salesforce, Cornerstone, Gong, and other tools to deliver training and educate the field on how to use specific tools in the region.
- Develop CX training job aids, supporting materials, and assessments to enhance field effectiveness across the CX organization.
- Measure and report on the effectiveness of enablement investments and the programs conducted.
- Determine opportunities for improving the learning experience and identify innovative techniques for delivery.
BASIC QUALIFICATIONS
- Demonstrated progressive experience in a SaaS or software sales enablement role, preferably with expertise in DevOps and/or Open Source, with required experience supporting Public Sector, Federal, or SLED go-to-market teams in a government or regulated industry context.
PREFERRED QUALIFICATIONS
- Demonstrated progressive experience in a software sales, customer success, or enablement role.
- Ability to continuously meet due dates and execute on projects with positive impact from stakeholders.
- Experience building relationships with field leaders and their teams.
- Software sales or sales enablement experience, preferably with expertise in DevOps and/or Open Source.
- Working knowledge of sales training technology and methodologies; demonstrable experience with enablement concepts, practices, and procedures.
- Actively incorporates AI tools into daily practices to accelerate content development, program design, and ideation - and can model this behavior for the teams they support.
- Relevant experience preparing, developing, and executing sales effectiveness strategies, tactics and action plans.
- Ability to quickly understand technical concepts and explain them to audiences of varying technical expertise (sales team, customers, channel partners, and internal support partners).
- Strong ability to interact and influence effectively with field professionals and management.
- Exceptional written/verbal communication and presentation skills.
- Team player with strong interpersonal skills, skilled at project and change management and cross-functional collaboration.
- Ability to thrive in a fast-paced, unpredictable environment.
- Ability to use GitLab.
- Ability to travel if needed for events such as team offsites or training.
HOW GITLAB WILL SUPPORT YOU
- Benefits to support your health, finances, and well-being.
- Flexible Paid Time Off.
- Team Member Resource Groups.
- Equity Compensation & Employee Stock Purchase Plan.
- Growth and Development Fund.
- Parental leave.
- Home office support.
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
COMPENSATION
- United States Salary Range: $168,000—$285,600 USD
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
COUNTRY HIRING GUIDELINES
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
PRIVACY POLICY
Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
See all 115+ Customer Experience Lead Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Experience Lead roles.
Get Access To All JobsTips for Finding Customer Experience Lead Jobs
Frame your degree as directly related
Customer Experience Lead postings vary widely in how they describe degree requirements. Pull the O*NET occupation profile for your role and map your degree field explicitly to the job duties in your resume and cover letter before applying.
Target employers with LCA filing history
Use Migrate Mate to find employers who have already filed Labor Condition Applications for Customer Experience or related roles. Prior filings signal that the employer understands the sponsorship process and has internal HR infrastructure to support it.
Verify prevailing wage tier before negotiating
Your employer must certify your salary meets the prevailing wage on the LCA. Run your job title and location through the OFLC Wage Search before salary discussions so you know the DOL wage tier your offer must clear.
Document your specialty occupation case early
USCIS scrutinizes whether Customer Experience Lead roles meet the specialty occupation standard. Gather your degree certificate, transcripts, and a written breakdown of how your coursework maps to the specific duties in your offer letter before the petition is filed.
Ask about cap-exempt employer status upfront
Some employers, including qualifying nonprofits and higher education institutions, are cap-exempt for H-1B purposes. If you're interviewing with a university-affiliated or nonprofit CX team, confirm their cap status directly so you don't wait for the annual selection process.
Account for LCA certification lead time in your timeline
Your employer can't file the H-1B petition until DOL certifies the LCA, which typically takes seven business days. Build that window into your start date conversation so the offer letter and petition timeline stay aligned.
Frequently Asked Questions
Does a Customer Experience Lead role qualify as a specialty occupation for H-1B purposes?
It can, but it depends on how the employer defines the position. If the job description requires a bachelor's degree in a specific field such as business, communications, or information systems, and the duties reflect that requirement, USCIS is more likely to approve the specialty occupation classification. Generic postings that accept any degree in any field create risk.
Which visas can sponsor a Customer Experience Lead?
H-1B is the most common path if the role qualifies as a specialty occupation. Australian citizens can apply for the E-3 visa, which has no lottery and is rarely oversubscribed. Canadians and Mexicans may qualify under TN visa if the role maps to an eligible USMCA profession. Candidates with exceptional recognition in CX or service design may also explore the O-1 visa.
Do employers in this field commonly go through PERM for a green card?
Yes, EB-2 and EB-3 green card paths are available for Customer Experience Lead roles, and both typically require PERM labor certification through DOL. The employer must demonstrate through a recruitment process that no qualified U.S. worker was available. EB-3 skilled worker requires at least two years of experience and no minimum degree, making it a viable path for experienced CX professionals.
How do I find Customer Experience Lead jobs where employers are willing to sponsor?
Migrate Mate lists employers with verified sponsorship history for Customer Experience and related roles, so you can focus your applications on companies that have already navigated the process. Filtering by role type and location helps you prioritize outreach to hiring managers at organizations already set up to sponsor.
What happens to my H-1B status if my Customer Experience Lead role changes significantly after I'm approved?
A material change in job duties, location, or employer can require a new or amended H-1B petition. If you move to a different office, take on a substantially different scope, or change employers, your sponsoring employer generally needs to file an amended I-129 with USCIS. Working under a materially changed role without an amended petition puts your status at risk.
What is the prevailing wage requirement for sponsored Customer Experience Lead jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.