Member Service Representative Jobs in USA with Visa Sponsorship
Member Service Representative roles at credit unions, banks, and insurance providers can qualify for H-1B visa or TN visa sponsorship when the position requires a bachelor's degree in a directly related field. Employers in financial services and member-facing advisory roles have an established track record of filing Labor Condition Applications for qualified international candidates.
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CoxHealth South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807
Department:
1752 CHP Member Services
Scheduled Weekly Hours:
40
Hours:
8am-5pm
Work Shift:
Day Shift (United States of America)
CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
- Named one of Modern Healthcare’s Best Places to work five times.
- Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
- Acknowledged by Forbes as one of the Best Employers for New Grads.
- Healthcare Innovation's Top Companies to Work for in Healthcare (2025).
Benefits
- Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
- For a comprehensive list of benefits, please click here: Benefits | CoxHealth
Job Description:
The Member Service Representative (MSR) will support multiple lines of business for benefit interpretation, claims, authorizations and membership inquiries. The MSR’s primary focus is to answer phone, or email inquiries from providers, members, customers or brokers regarding questions of coverage, claim status, benefit interpretation, billing and/or authorizations. This individual will be proficient in multiple lines of business, for example Medicare, group, and Individual Marketplace, translating health care related terminology into effective verbal or written communication for the end user to comprehend. In addition to addressing the caller professionally and properly, the MSR will need to document details of the interaction within the database, including any additional action steps taken as follow up.
Education
Required: High School Diploma or Equivalent
Experience
- Experience working in a customer service focused industry strongly desired.
- Health Care/Insurance environment preferred.
- Experience working in a call center preferred.
Skills
- Excellent verbal and written communication skills.
- Able to work independently and collaboratively in teams.
- Self starter.
Licensure/Certification/Registration
N/A
Facility:
CoxHealth South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807
Department:
1752 CHP Member Services
Scheduled Weekly Hours:
40
Hours:
8am-5pm
Work Shift:
Day Shift (United States of America)
CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
- Named one of Modern Healthcare’s Best Places to work five times.
- Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
- Acknowledged by Forbes as one of the Best Employers for New Grads.
- Healthcare Innovation's Top Companies to Work for in Healthcare (2025).
Benefits
- Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
- For a comprehensive list of benefits, please click here: Benefits | CoxHealth
Job Description:
The Member Service Representative (MSR) will support multiple lines of business for benefit interpretation, claims, authorizations and membership inquiries. The MSR’s primary focus is to answer phone, or email inquiries from providers, members, customers or brokers regarding questions of coverage, claim status, benefit interpretation, billing and/or authorizations. This individual will be proficient in multiple lines of business, for example Medicare, group, and Individual Marketplace, translating health care related terminology into effective verbal or written communication for the end user to comprehend. In addition to addressing the caller professionally and properly, the MSR will need to document details of the interaction within the database, including any additional action steps taken as follow up.
Education
Required: High School Diploma or Equivalent
Experience
- Experience working in a customer service focused industry strongly desired.
- Health Care/Insurance environment preferred.
- Experience working in a call center preferred.
Skills
- Excellent verbal and written communication skills.
- Able to work independently and collaboratively in teams.
- Self starter.
Licensure/Certification/Registration
N/A
See all Member Service Representative Jobs
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Get Access To All JobsTips for Finding Member Service Representative Jobs
Verify your degree field matches
Member Service Representative roles only qualify as a specialty occupation if your degree directly relates to the position, such as finance, business administration, or economics. A general arts degree won't support an H-1B petition, even with years of relevant experience.
Check prevailing wages before negotiating
Your employer's LCA must certify your salary meets the DOL prevailing wage for your location and role. Use the OFLC Wage Search to look up the wage level before your offer conversation so you can flag any underpaying offer early.
Target financial institutions with LCA history
Credit unions, regional banks, and insurance carriers file LCAs more consistently than smaller fintech startups. Use Migrate Mate to identify employers in financial services with verified sponsorship history for member-facing or customer advisory roles.
Get your credentials evaluated before applying
If you completed your degree outside the U.S., have it evaluated by a NACES-member credential evaluation service. USCIS scrutinizes foreign three-year degrees for specialty occupation petitions, and a formal equivalency report strengthens your employer's I-129 filing considerably.
Understand TN eligibility if you're Canadian or Mexican
TN status covers certain finance-related professions on the USMCA list, including economist and accountant roles. If your Member Service Representative position maps to one of those categories and your degree matches, TN can be a faster alternative to H-1B with no annual cap.
Frequently Asked Questions
Does a Member Service Representative role qualify as a specialty occupation for H-1B purposes?
It depends on how the employer defines the role. If the position requires a bachelor's degree in a specific field like finance, business administration, or a related discipline, USCIS may recognize it as a specialty occupation. Roles described as requiring any bachelor's degree, regardless of field, are more vulnerable to H-1B denial. The job description language your employer uses in the LCA matters significantly.
Which visa types are realistic for a Member Service Representative seeking sponsorship?
H-1B is the most common path if your role qualifies as a specialty occupation. Canadian and Mexican nationals may qualify under TN visa status if the role maps to an eligible USMCA profession such as economist or financial analyst. F-1 students can work as Member Service Representatives during OPT or STEM OPT if the role directly relates to their degree field. Each path has different employer filing requirements.
How do I find Member Service Representative employers who actually sponsor visas?
Browse Migrate Mate to find employers in financial services and insurance with verified LCA sponsorship history for member-facing roles. Many employers post these positions without advertising sponsorship availability, so searching by employer filing history is more reliable than reading job listings alone.
Will my employer need to file a Labor Condition Application for my Member Service Representative role?
Yes, if you're on H-1B, H-1B1 visa, or E-3 visa status. The employer files the LCA with DOL before submitting the I-129 petition to USCIS. The LCA certifies that your wage meets the prevailing wage for your location and that hiring you won't adversely affect similarly employed U.S. workers. TN, OPT, and green card pathways don't require an LCA.
Does my field of study matter for a Member Service Representative H-1B petition?
Yes, it's one of the most closely reviewed elements. USCIS looks at whether your specific degree field has a direct relationship to the duties of the role. Finance, banking, economics, or business administration degrees generally support the petition. If your degree is in an unrelated field, your employer's attorney will need to construct a detailed nexus argument, which increases the risk of a Request for Evidence.
What is the prevailing wage requirement for sponsored Member Service Representative jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.