Member Experience Manager Jobs in USA with Visa Sponsorship
Member Experience Manager roles sit squarely in the specialty occupation category, making H-1B visa, E-3 visa, and TN visas realistic pathways for qualified candidates. Employers in healthcare, fintech, and SaaS regularly file Labor Condition Applications for this title, so verified sponsorship history is searchable before you apply.
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Get Access To All JobsMember Experience Assistant Manager
Howell Grand River
More Than A Job!
Why do you work each day? To us, our jobs are not just something we do to make a living, it’s a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn’t measured in dollars and cents, it’s seen in our communities and felt by the people who believe in us.
Benefits Include
- Financial Wellbeing Services
- 401(K) matching up to 5%
- Heath Insurance with Wellness Incentives
- Employee Wellbeing Services
- DE&I Initiatives
- Work-Life Balance
Job Summary
The Member Experience Assistant Manager is passionate about inspiring team members to build engaging relationships with our members to help them along their journey to financial success and overall wellbeing. This person is agile and thrives on coaching and developing others. They are committed to assisting the Member Experience Manager in delivering the best Member Experience to our members while maintaining operational excellence in our Relationship Center and/or Contact Center. As part of Team Lake Trust, this person will have a strong sense of teamwork and will collaborate with others to empower wellbeing and multiply positive impact. Member Experience Assistant Managers will be an advocate for our members and the communities we serve while helping to reach and exceed Lake Trust goals and implement strategic initiatives.
What you’ll do
- Assist Member Experience Manager in providing leadership and coaching to the team, in ensuring operational excellence, quality member service, and goal attainment.
- Work with team to build and deepen member relationships by assisting members on their financial wellbeing journey and offering solutions to advance their success.
- Demonstrate excellent communication skills, think creatively and use sound judgement when working with your team to solve problems, focusing on one stop resolution for our members.
- Provide direction on all operational aspects of the department including cash handling, security, audit procedures, and compliance.
- Be adaptable and remain flexible in the face of rapidly changing business needs.
- Expand and grow strong relationships among peers and other departments, encourage open communication and collaboration.
- Assist Member Experience Manager in conducting meetings, huddles, and training sessions.
- Assist team with transactions and procedures as needed.
- Maintain knowledge of products, services, and procedures to effectively service members.
- Perform other duties as required and/or assigned.
What you’ll bring
- High school diploma required, Associate or Bachelor’s degree preferred.
- Minimum of 1-2 years of supervisory and/or coaching/mentoring experience required or demonstrated leadership ability within the organization.
- Excellent problem solving and communication skills.
- Ability to quickly adapt to changing priorities.
- Passion for leading and coaching others.
- Ability to motivate and inspire team.
- Proven ability to support a strong member service culture while building member wellbeing.
- Ability to maintain high degree of confidentiality and professional demeanor in all situations.
- Willingness and ability to support other locations as needed.
- Willingness and ability to assume Member Experience Manager responsibilities as needed.
What you’ll get
We know that pay and benefits are important. And, we’ve really got that covered. But, we also know that those are not the only things that you need to decide if this is the place for you. Join our team of Lake Trusters and you’ll enjoy:
- Working with an energetic team focused on making our members wildly successful
- An opportunity to work with others that have your back every step of the way
- Opportunities to make a difference both inside and outside of our walls
- Being treated like you are more than the work you do
Must be a tech savvy individual who has a high degree of adaptability to adjust quickly to change and priorities.
Member Experience Assistant Manager
Howell Grand River
More Than A Job!
Why do you work each day? To us, our jobs are not just something we do to make a living, it’s a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn’t measured in dollars and cents, it’s seen in our communities and felt by the people who believe in us.
Benefits Include
- Financial Wellbeing Services
- 401(K) matching up to 5%
- Heath Insurance with Wellness Incentives
- Employee Wellbeing Services
- DE&I Initiatives
- Work-Life Balance
Job Summary
The Member Experience Assistant Manager is passionate about inspiring team members to build engaging relationships with our members to help them along their journey to financial success and overall wellbeing. This person is agile and thrives on coaching and developing others. They are committed to assisting the Member Experience Manager in delivering the best Member Experience to our members while maintaining operational excellence in our Relationship Center and/or Contact Center. As part of Team Lake Trust, this person will have a strong sense of teamwork and will collaborate with others to empower wellbeing and multiply positive impact. Member Experience Assistant Managers will be an advocate for our members and the communities we serve while helping to reach and exceed Lake Trust goals and implement strategic initiatives.
What you’ll do
- Assist Member Experience Manager in providing leadership and coaching to the team, in ensuring operational excellence, quality member service, and goal attainment.
- Work with team to build and deepen member relationships by assisting members on their financial wellbeing journey and offering solutions to advance their success.
- Demonstrate excellent communication skills, think creatively and use sound judgement when working with your team to solve problems, focusing on one stop resolution for our members.
- Provide direction on all operational aspects of the department including cash handling, security, audit procedures, and compliance.
- Be adaptable and remain flexible in the face of rapidly changing business needs.
- Expand and grow strong relationships among peers and other departments, encourage open communication and collaboration.
- Assist Member Experience Manager in conducting meetings, huddles, and training sessions.
- Assist team with transactions and procedures as needed.
- Maintain knowledge of products, services, and procedures to effectively service members.
- Perform other duties as required and/or assigned.
What you’ll bring
- High school diploma required, Associate or Bachelor’s degree preferred.
- Minimum of 1-2 years of supervisory and/or coaching/mentoring experience required or demonstrated leadership ability within the organization.
- Excellent problem solving and communication skills.
- Ability to quickly adapt to changing priorities.
- Passion for leading and coaching others.
- Ability to motivate and inspire team.
- Proven ability to support a strong member service culture while building member wellbeing.
- Ability to maintain high degree of confidentiality and professional demeanor in all situations.
- Willingness and ability to support other locations as needed.
- Willingness and ability to assume Member Experience Manager responsibilities as needed.
What you’ll get
We know that pay and benefits are important. And, we’ve really got that covered. But, we also know that those are not the only things that you need to decide if this is the place for you. Join our team of Lake Trusters and you’ll enjoy:
- Working with an energetic team focused on making our members wildly successful
- An opportunity to work with others that have your back every step of the way
- Opportunities to make a difference both inside and outside of our walls
- Being treated like you are more than the work you do
Must be a tech savvy individual who has a high degree of adaptability to adjust quickly to change and priorities.
See all Member Experience Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Member Experience Manager roles.
Get Access To All JobsTips for Finding Visa Sponsorship as a Member Experience Manager
Frame your degree as directly relevant
USCIS requires a bachelor's degree in a directly related field for specialty occupation status. Business administration, communications, psychology, or marketing degrees all map cleanly to Member Experience Manager duties, so name the connection explicitly in your resume and cover letter.
Target companies with active LCA filings
Use Migrate Mate to browse Member Experience Manager roles at employers with verified Labor Condition Application history. Applying to companies that have already filed for this title removes the guesswork about whether sponsorship is realistic at that organization.
Distinguish your role from generic customer service
H-1B adjudicators sometimes push back on experience-focused titles. Document that your position requires analyzing member data, designing retention programs, or leading cross-functional initiatives, not just handling tickets, so the specialty occupation case holds up under scrutiny.
Check prevailing wage before salary negotiations
Your employer's LCA must certify a wage at or above the DOL prevailing wage for your location and role. Run the OFLC Wage Search for your metro area before you negotiate so you know the floor and can flag mismatches early.
Align your offer letter timeline with filing windows
H-1B petitions are subject to an annual cap and selection process, and E-3 consular appointments at Sydney, Melbourne, or Perth can book out several weeks. Ask your HR contact when they plan to file so you can confirm the offer start date is achievable within that window.
Use O*NET to build your specialty occupation argument
O*NET lists the core tasks and required knowledge domains for Customer Experience roles. Cross-reference those descriptors with your job description to show USCIS that the position consistently requires a theoretical and practical body of specialized knowledge, not general skills.
Frequently Asked Questions
Does a Member Experience Manager role qualify as a specialty occupation for the H-1B?
Yes, in most cases. USCIS evaluates whether the role normally requires at least a bachelor's degree in a directly related field. Member Experience Manager positions at mid-to-large employers typically require degrees in business, communications, psychology, or a related discipline. Roles at smaller companies or those framed primarily around frontline support may face more scrutiny, so the job description language matters significantly.
Which visas are realistic for a Member Experience Manager seeking sponsorship?
H-1B is the most common pathway for this title across nationalities. Australian citizens can pursue the E-3, which has no lottery and renews indefinitely in two-year increments. Canadian and Mexican nationals may qualify under TN if the role maps to an eligible USMCA profession such as Management Consultant. F-1 graduates can bridge with OPT or STEM OPT if their degree field qualifies.
How do I find Member Experience Manager jobs with confirmed visa sponsorship?
Migrate Mate lists Member Experience Manager openings at employers with verified Labor Condition Application filing history, so you can confirm sponsorship intent before you apply. This saves time you'd otherwise spend asking recruiters upfront or discovering late in the process that an employer doesn't sponsor.
Will a three-year Australian bachelor's degree satisfy USCIS specialty occupation requirements?
Generally yes. USCIS evaluates foreign degrees for U.S. equivalency, and three-year Australian bachelor's degrees are routinely accepted as equivalent to a U.S. four-year degree by credential evaluation services. Your employer will typically arrange or request a credential evaluation from a recognized service as part of the H-1B or E-3 petition documentation.
Can I transfer my H-1B to a new Member Experience Manager role at a different company?
Yes. Under H-1B portability, you can start working for a new employer once they file a new H-1B petition on your behalf, without waiting for USCIS approval, as long as your previous status was lawfully maintained. The new employer must file their own Labor Condition Application and I-129 petition, and the role must still qualify as a specialty occupation.
What is the prevailing wage requirement for sponsored Member Experience Manager jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.